Javarise you were my Knight in shining purple last night. It was my bday and I was leaving one good time and headed to another good time. That's when I realized that my keys were locked in the car, just sitting there looking at me. Thank goodness for the Toyota app as well. I called roadside assistance and they said someone would be out in 90 minutes. So I just stood there thinking what to do in this 90 minute delay in my night, first things first, I lit a cigarette, and started texting my ppl of my whereabouts. Lo and behold yo, I look up and it has been about 10 minutes (frfr) and I see the Purple Savior pull up like "boop'. COLE'S TOWING U HAVE A CUSTOMER 4 LYFE. AND JAVARISE WITH AN S YOUR CUSTOMER SERVICE IS FLAWLESS, THANK YOU THANK YOU THANK YOU. read more

worst service ever! charged me 685 to go 9miles.. Consumer beware!!! I also requested they tow it to my facility they refused and towed it to there yard after i told them i would pay To tow it to me!!! read more

Horrible service...Find someone else. They lie and do not show up. They are lazy and nondeoendable and. my insurance company has dropped them from any future service. they are that bad!!! read more

Our sidecar rig broke down and we called AMA for tow service. They hooked us up with Cole and we're glad they did. Zay did a great job securing the rig and getting us home. We couldn't be happier with the service. read more

Booked tow through AAA, site allowed meet to pick a time which i did, a few hours out. Coles called and said they could pick up immediately and told them could only do the orig time i requested and they agreed.. Left work and got home to wait and wait and then received a text saying tow was cancelled. I called Coles and got someone. They answered phone "hello" not even sure i had the correct business....i asked about the tow and the woman apparently held the phone out while someone in the back of the room yelled that you couldn't have pre-set pick up and some other things i couldn't make out, i didn't even realize they were talking to me until i heard "you got that?" needless to say not a very professional business to say the least. called AAA back and explained and they sent another company. read more

Thank you Maurice!!! He didn't even half to tow my car, he was able to trouble shot and it started! Thank you Jesus for sending Maurice!! read more

On July 14, 2024, GA DPS called Cole's out to tow our semi and trailer that was involved in an accident involving a fatality. When we get the invoice for towing our loaded tractor/trailer 15.7 miles, costing $63,550, I was blown away. I went to work to find out who regulates towing/heavy haul owners in GA. After exhausting many resources, I ended up calling the GA DPS post that called Cole's out to begin with. The Sgt. asked me to email the invoice over. He made a call to Cole's to inquire why the bill was so expensive considering, the tractor/trailer only needed to be straight pulled. He was told by Cole's, "When we go out to one of these wrecks, I charge the most. I charge as if it were flipped over and in a ditch. I do not negotiate with anyone with is not cutting the check to put in my pocket." Meanwhile, Sgt. had us calling around to other towing companies in the area and on the rotation list to enquire what they would charge. That fee was $5,000-$20,000. Well...someone must have called Cole's and given then the "heads up". Within minutes of Sgt. hanging up the phone, Cole's was calling US, (who they refused to speak with the 9 times I called) and telling us that the "girl in the office" made a mistake and the bill was only $7800! They sent the new invoice that still has questionable charges on it. But the .80 per pound to move out equipment is gone...as well as road cleanup. If you have a semi and see them nearby...call someone else. read more

Cole Towing & Recovery - This is the original bill with personal info redacted. - Towing Near Me

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Excellent service. Tow truck arrived really quickly. Great customer service. Shout out to Gylante for taking such good care of me. FIVE STARS! read more

My husband's truck had an issue and we aren't from this area. We requested a tow through our insurance company and they sent us these FABULOUS SOULS! From Bonnie calling me to confirm and concern for us and to make sure my husband didn't need a ride. My husband said that Maurice, the super great driver, was fast and effcient! Couldn't have asked for more. In less than an hour they picked the truck up and dropped it where we requested. While I want to say, I hope we have to use them again....I hope we don't :) read more

Cole's Towing Company is very dependable, professional and on schedule. When I arrived at the AutoNation Hyndai dealership the vehicle was there. Very polite and eager to give good service. I will tell others. read more

Unreliable. Terrible communication with me and my insurance company. Do not use. 15 November. Multiple calls by myself and USAA were ignored over the course of 4 hours after an ETA of 75 min was originally projected. Neither the driver or an administrative person attempted to contact to me or return my call. Four hours is a bit much and it looks like my experience wasn't unique. read more

I used that company a month ago with my truck. They charged me 690 to go to the street. Out of desperation, I paid it knowing it was too much. Today 4/2/2024 my other truck went down. I dreaded it but called coles anyway to see have things.changed. once I gave my info, I asked for the charge of the tow. He put me on brief hold. When he came back, he quoted me 690 dollars again. I am 20 minutes away from my tow destination. I asked him how are the charges calculated and he said out of town fees, credit card fees, hourly fees and other small.charges. since when tow trucks don't work off miles? I told them I would find other services. I called griffin and griffin and now I'm paying 430. Thus company is crooked and scammers. If they feel you're in desperate need, they will take advantage of you. I will never use this company or recommend them to anyone. And you wonder why us brothers don't stick together. It's people like them that keeps us from wanting to deal with your own kind. DO NOT USE THIS COMPANY. read more

I had a flat tire when the driver arrived not only was he incompetent but he was very inpatient. He was rude on the phone and hung up in my face several times this company needs a lot t of work when it comes to being professional- 706-577-7479 this is his number so if yu scheduled a pick with this company and this number pops up cancel your services ASAP ! Attached is a thread of how rude he was. read more

Cole Towing & Recovery - Towing Near Me

The owner was rude, disrespectful & unprofessional. We won't be using this service again, nor would we recommend this tow company to anyone else. read more

Do NOT use this company! If I could give 0 stars, I would. I was visiting family in Columbus, GA when my car broke down. I called my insurance for roadside assistance, and my insurance contracted Cole Towing. Because my drop off location was 125 miles away, I was responsible for paying the overage of 25 miles. On the phone, the driver from Cole Towing told me that it would be $4 per mile, for a total of $100. Great, no problem. When he arrived and it was time to pay, he went to his car to get the payment device so that I could pay via debit card. When he walked back, he said he called dispatch to double check the price and that instead of the $100 initially quoted, the price would be $200. This was the first strike- and I should have called my insurance right then and there to send out another tow truck provider. I paid the $200 and let them take the car, which in hindsight was a big mistake on my part. The car was picked up at 7p on a Saturday. The driver asked if I wanted it to be taken back to Atlanta that night, or in the morning. I told him I wanted it to be taken back that night. My mechanic was in Atlanta waiting for it, and I was unable to leave Columbus until the next day. 3 hours passed with no update that my car has arrived (the location was only 2 hours away). I called the driver and he did not answer. I then called the office who told me that the driver was in traffic on I-185N due to an accident and that he took a one hours lunch break before getting on the road. (I checked the traffic on google maps and also called the police department who stated that there were no reported accidents along this route). My insurance got involved and tried contacting Cole Towing and they stopped answering my calls and the calls of the insurance company. (My car never made it to Atlanta that night.) So I had no clue where they were with it or what was going on. I finally went to sleep at about 1:30am when the insurance escalated my ticket after trying to reach Cole Towing for hours. Around 9am the next morning, the insurance said that I needed to file a police report because they were unable to get in touch with Cole Towing and they did not know the whereabouts of my car. Finally at noon the next day, the tow truck driver calls to tell me that he's there to drop off my car in Atlanta, stating that somebody else was driving the night before and that they had to turn back around and take my car back to the shop. He couldn't tell me "what happened" or any additional details, as to why the car did not arrive in Atlanta until noon the next day. I spoke with Johnathan on the phone as well, who did not provide any additional information as to why the car did not make it to Atlanta until noon the next day. He stated that he was unable to speak with me in any more detail on the matter, and to have my lawyer to reach out to him. Unfortunately, that's exactly what is happening, and my lawyers are having to get involved. The process has already been started for Cole Towing to be dropped from two of my insurance providers. Do yourself a favor and do not use them, even if your insurance provider calls them for you. read more

Left me waiting for hours. Luckily the pickup location was my home, otherwise I would still be waiting on the roadside. When I called them they said my roadside assistance company cancelled the tow. That was totally a fabrication. Obviously they can't be relied upon. Beware! read more

My car broke down on 185 in Columbus on 9/26/2021, and AAA called this towing company so I could get my car off the side of the highway and try to figure out what the problem was. After finding out that I had to take it to my mechanic back in Atlanta, I AAA called this company again and they have no honesty or truth in them. I waited from 8am until my son drove from Atlanta to pick me up at 11pm still waiting on this sorry ass company. I got a call from AAA this morning and they told me that the tow truck was en route to pick up my vehicle and would be there at 10:25 am. The time is now 1:03, and their rudeness, lies and breakdown of communication has me stuck because now they claim they don't tow to Atlanta (Hampton) and expects me to pay out of pocket because of their contract with AAA doesn't pay them what they want to get paid. I damn sure wouldn't recommend this company to pick up a tri-cycle with a flat tire, more less a car because they will continue to lie and say that they are on the way and you will never have your car waiting on this UNPROFESSIONAL ASS COMPANY!!!! STAY AWAY FROM THIS PLACE AT ALL COSTS!!! -10 STARS (NEGATIVE 10 STARS) read more

Worst customer service! Went through insurance to schedule. Was told would be there at 4 - 430. They called at 345 and said it would be an hour and half The service shop closed at 6 where I was towing my car. They said they would make it Called back at 500 asking for an update and was told I needed to go back through my insurance company to get someone closer. Then the tow truck driver called and said he could make it in time. Change the destination to my house to at least get it out from where it was - tow truck driver never showed up! read more

Last night a doe jumped onto front of car on HWY 315 between Ellerslie and Cataula ga. Got to Dollar General and realized she had crushed grille, lights and part of radiator. Drove 20mph to get home and called Cole Towing. THIS AWESOME COMPANY was at our home by 830 this morning delivering the car to repair shop in Columbus, Ga. WE have never had a bad experience any time we have used Cole Towing. THANK YOU JONATHAN AND EBONY for great and caring service. LCDR JOHN AND BECKI ROOD read more

How can they still be in business? DO NOT USE! If your roadside service program tells you that they are using Cole's, tell them NO! While my son was on his way home from an Army deployment, my daughter in law's car broke down on her way to pickup children from school, and then to the airport for a reunion. She called USAA at 3:11PM for towing service. At 4:20PM Cole's dispatch called to say that they would "be about another 20 minutes." At 5:18PM USAA called Dependable Towing to see if they could get there sooner. They arrived at 6:40PM. When I called Cole's, at 5:15PM, the dispatcher sounded angry with me, and repeated, "I SAID I WAS SORRY!" He didn't sound very concerned about the situation. If USAA doesn't stop doing business with Cole's I will stop using their roadside assistance program. Cole's not only NEVER showed up, they continued to lie that they were "almost there". May they have a family member, in need, be treated in such a way! read more

THEE WORST!!!!!!! The towing company never showed. Had my mom waiting 3 hours at night for a tow truck. They said they didn't know where the tow truck was. And wouldn't let her speak to a manager. Wish I could give 0 stars!!!! read more

These irresponsible liars will leave you sitting by the side of the road. They deliver failed promises and no service. AVOID. I got this outfit because they were the ones ALLSTATE MOTOR CLUB roadside used when I called for help. I intend to switch to another roadside provider because of this and dump Allstate. I was left waiting for hours with nothing but one false promise after another with bogus arrival time promises. This is a crap business. read more

Run away from this company!!! Last time i used cole towing idiot driver dropped off my food truck at wrong address. I was out of town and didnt know it. Land owner had police remove it and i recieved a 600. Towing and impound fee plus 2 flat tires. The owner started dodging calls so now we are going to court. Not responsible. Not trustworthy..run from this company read more

Would given them 0 stars if I could. 2 of my tires blew this morning at 9 am and this towing company got assigned to me by Hyundai roadaisde assistance. I was told It's okay to leave the car by the side of the highway since it would take them 60-90 minutes to arrive. For the next 3 hours, I was constantly back and forth between Cole towing (who it's impossible to reach) and my service dealership since the car had not reached the service station. The dispatcher (Cole?) kept stating that they'd dropped off the key at the service station and it was in the parking lot and someone from their team would drive up to the service station to figure out the location. After no useful response, I got a ride to the spot where I'd left my car and at 12.50 pm: it was still there!!! This guy had been lying to me straight up about having my car picked up. Never have I experienced such unprofessional behavior. I hope hyundai stops using this towing service. read more