A few weeks ago, I sent a package to a friend staying at a temporary residence in Florida…read more Unfortunately, the package never arrived, and we honestly did not realize it until she asked where it was! Apparently, UPS in Florida did not like the address, even though packages had been delivered there many times before. Somewhere along the line, the package ended up in limbo. Sierra at the front desk at The UPS Store on Lady's Island was absolutely lovely and helped me gather as much information as she could. She truly cared and did everything possible on her end. Then John Horton stepped in. John personally called me and immediately went into mission mode to help locate the package. My friend had already moved and had a wedding to attend, and the package contained her outfit and other important items she needed before leaving. Thanks to John's persistence, kindness, and determination, we were finally able to track the package down and have it delivered to a UPS hub in Florida, where my friend was able to retrieve everything in time for the wedding. I cannot thank John Horton and the staff at The UPS Store on Lady's Island enough for everything they did. This went far beyond anything I would have expected from a UPS Store. Their customer service, compassion, and follow through were exceptional. Thank you so much. Julie

Came in today to drop off an Amazon return and was told that they couldn't accept my return because…read morethe computers were down and would take about 20 minutes to reboot. So I waited 20 minutes, only to come back in and have them tell me the same thing. So they basically didn't know when the computers would be back up, didn't bother to tell me that initially, and they can't do anything manually. Their response was: well it's basically inconvenient for everyone. No apology. Ridiculous. Well, now we know where NOT to go.

I have worked with James and Accurate Reproductions for well over a decade and have always had…read morepositive interactions with everyone there. Always fast and friendly and also very creative when I am in a bind and need some last minute help with design and printing! I find them to be affordable as well!!

If you don't want to be in the FEDEX business, get the HELL out of it!…read more Upon entering the store, no one greets you, you have to initiate the interaction if you want service. I forwarded an email to Accurate Reproduction and I waited at the counter for 2 labels to be printed ($3.00 apiece), unfortunately for me, I had to wait for one employee to finish ordering lunch online and the other employee to finish trying to find a home for some puppies, before I could get my labels. I made 4 trips, carrying in a large box each time and neither employee offered to open the door. After attaching the labels, I went back to the counter to ask a question, but the male employee that was there, refused to acknowledge me, for a second time, so I left. Never, have I been treated this rudely in all of South Carolina. Like I said at the beginning, if you don't want FEDEX customers, then get out of the FEDEX business!!!

We ordered two sided 5x7 glossy cards with envelopes. The proof / review cycle was quick and easy…read more The delivered cards were perfect. Processing was quick with good communication. Cards are high quality and easy to fold and stuff in the envelopes because they are pre-creased. Will definitely order again.

I've been using PrintKEG for years. Always reliable, good quality colors and packaging, with fast…read moredelivery. Very fair prices. Highly recommended. Easy set up for projects through the easy to navigate website, and I like the wide selection of sizes to choose from.

I made such a mistake choosing Island Printer in Hilton Head to make my business cards. They were…read morevery expensive and pre-charged me without showing me a tangible sample. When my order finally arrived after waiting 2 weeks, the cards looked awful. The colors and text were so faint that they weren't ledgible. I told the 2 ladies that run the shop that I couldn't use the cards and asked if they could reprint them (without charging me). They told me that was not possible and would not refund my money. I left the box of the cards on their desk and walked out. After that horrible experience, I found a print shop in Bluffton called Accurate Litho. Excellent customer service, reasonably priced, printed a sample for me before they ran the order and I didn't have to pay for that order until I picked the cards up. I was completely satisfied. Ironically, the gentleman at Accurate Litho knew of the management and quality at Island Printer and wasn't surprised, as he had heard of other's similar experiences numerous times before.

The owner was amazing! She took my small print project and gave it the attention and expertise…read moreexpected for a much larger and more lucrative...for her, project. Take all your printing projects to her!!!!!!