Continues to demonstrate customer centric service on all of my vehicles, models and makes…read more I consider them a true partner in my automotive repair needs.

Came in with complaint of vibration. New driveshaft and motor mounts later (approx $ 1400 in parts…read morealone) I am told my vehicle needs extensive hardware replacement in the engine. Found fine gauge metal wire in my oil filter afterwards. Vibration was not fixed either. Was screamed at over the phone when I attempted to inquire about the origins of the foreign material and was called "stupid". Owner Luke does not take well to simple questions such as : "if nobody but you or your guys have been in this motor, where did the metal come from". Responded with cursing and insults instead of answers. Was hung up on 2 times and told not to return. However my motor mounts were installed at no labor cost due to the original diagnosis for the vibration being wrong (my discovery not theirs).

I used to come to specialize truck repair when they 1st opened and was not very impressed with…read moretheir work. After after a bit I came back to give them a try and they totally won me back times a million. I had a truck with a crazy ghost issue and Israel worked on this truck diligently until he found it! I can't compliment Israel and his dedication to a spectacular job enough. My company will definitely be bringing my fleet to Specialized from now on. Once again thanks to Israel for the amazing job and professionalism!

My husband broke down in Nashville Tennessee about 4 miles away from Specialized Truck Repair. He…read morecalled them to tow him in and to see what was wrong with his truck. They quoted him $709 to tow him 4 miles. When they got there the price went up to over $1000. That was the first red flag. Once there a tech looked it over and found that he needed completely new air compressor and all the hardware and hoses that goes with it. This was on a Monday morning. I called and asked for a parts list and to see what all we were looking at. They did not have one as of yet. I called on Tuesday to see if they had a parts list and an estimated time of when the repairs would be completed. I was told that they didn't have a parts list as of yet. I called back on Tuesday and was told that they didn't know what all they needed but they knew they needed an air compressor and a dryer and the hoses and seals and gaskets. I called MHC to see if they had the parts and how much they were going to be. MHC did have the parts there and could be picked up at any time. I call back to STR and tell them that MHC has all the parts they need and was told that I could go get the parts but they would not warranty them. I told them that I was just trying to help them get the parts so that my husband could get back in the road. In Wednesday they told me that they had a complete parts list and would order the parts as soon as we paid the parts deposit. They also said that the total bill would be around $4100. My husband went ahead and paid the whole bill and they were going to order the parts. On Thursday they said that the parts would be here after 2 and they could get started on it. On Friday they said that they would have the parts after 10:00 am and that a tech was starting right not. The repairs would be finished by the end of the day. At 5:00 the truck was still not finished and the techs were upset because they wanted to leave. They had to stay until after 6:00 to finish. Then we found out that he still couldn't leave because they had blocked his trailer in and everyone had left. We had to wait until Saturday morning to get someone to come in and move things so that he could get out. This was bad but we figured it's fixed and we will just never use them again. If only that were true. My husband started back to work on the following Monday. He drove on Tuesday and then on Wednesday the brand new air compressor that had just been put in had blown. So now he is on the side of the road again with the same problem he had before. He calls STR and finds out that they will not stand behind their work and blames it on the part. We get it to our mechanic and as soon as he looked it he immediately said that the problem was a mechanical error. The tech at STR had cross threaded the hose and used a used fitting instead of a new one. This caused the hose to loosen and to blow the new air compressor. So now we are down again and need the same repair done again. STR was called and the receptionist was extremely rude. She inform me to take it back to MHC where they got the part and make them swap it out. When I told her that it was not the part she informed me that their techs did nothing wrong. MHC told us that they had this problem with them before. I pulled out my invoice and saw that they had charged us $1800 for the air compressor when in reality it was only $1200. Wish that we had read the reviews before we used them but when you are sitting in the side of the road you just don't think of that. This business is not what it says it is. They will over charge you and their work is shody at best. Now here we are having to buy another air compressor. They charged us $78 for a gasket they didn't even buy. They used glue to try to make a gasket. They charged us for bolts $4 a piece that they could have gotten at Lowes for $1.38. These people are the worst. I would not recommend them to work on a Tonka truck much less a real one. All they will do is give you the runaround and then charge you by the minute for it. Might as well throw your money away. If I could I would rate it a negative-300 or more

Look, the owner Rick seems like a nice and knowledgeable guy when you talk to him. But please don't…read moremake the mistake I made in taking your vehicle to this shop. After a tranny rebuild on a Tundra, which took them over a month to complete, my truck was back at this shop two additional times for continuing tranny problems. And guess what? Each time they kept it over a month! My truck sat at this garage for 3 out of the last 10 months! The shop is in total disarray. Poorest communication imaginable. I had to call and initiate communication every time. They never called with updates, apologies for continued delays, or notices that my truck was even ready. Please, please stay away.

HORRIBLE! DO NOT make the mistake of taking your vehicle here! Rick talks a great game. I had my…read moretransmission fixed and the next day it was not right. I called the next day. My car was back in Rick's show numerous times for months at a time for the next year. I was told it was a head gasket, it was the catalytic converters and a few other things. In between visits to Rick's shop I took my car to two other transmission shops and I was told the same thing at both shops. Guess what that was.....the transmission is slipping. Rick refused to acknowledge this and refused to fix the problem. I was in a pickle as he was paid in cash. The agreement was if I paid cash I got a discount. On a $3,000+ job who would not want a discount??? I have since put a second transmission in the car from an honest transmission shop and the car is perfect now!

Chris the service manager there is a very knowledgeable person and great when it comes to customer…read moreservice, I appreciate the help and recommend them as a good shop for having repairs done .

I took them my RV in November 2022, I just picked it up in September 2025. Yes you read that…read morecorrectly. And NO, they didn't fix it. They charged me for items that warranty would have covered but, they never filed with the warranty company because oh, they kept the motorhome until the warranty expired. Never even got around to fully diagnosing the problem. Just wanted to throw a new motor in it. He told us he'd help with getting parts for us to fix it ourselves. Ended up holding our motor head ransom until we paid for stuff he did when the warranty was still good. Which was over $2,300. Our warranty deductible was $200. SLIME BALL. Do not go to these people. You think Chris is nice? Wrong. He's a snake in the grass.

J&J Auto Care in Madison TN provides superior quality auto repairs. These guys are honest-l and…read moretrustworthy-which is hard to find these days. Their experienced, knowledgeable mechanics provide excellent customer service from start to finish. I have used them for 5 years and would recommend them to everyone.

It's not too often that my experience as a customer is so good that I leave a review, let alone…read moremake a standalone post on my socials to spread the word. J & J gave my Honda Fit a 100K mile service the other day. I went in with some knowledge of what replacing the serpentine belt and spark plugs would cost and I am happy to report that they quoted me a fair price and did a good, fast job. With no mansplaining, condescension, or price gouging. THEN. While on tour, my car started making noises that sounded suspiciously like a busted catalytic converter. A shop in New Orleans took a look and quoted me nearly $3K to replace the front and back of the catalytic converter, plus my O2 sensor, etc. I drove it home to Nashville with the windows down (so as not to poison myself via a busted exhaust system) and took it to J & J. Turns out it was just a busted gasket and that $3,000 repair bill went down to just $600. Including labor. I was in and out in a couple days and back on the road. No more rattling. These guys are honest, friendly, fast, and local. They'll cut you a break when they can. I'll be giving them my business for years to come and you should too.