These guys are life savers (literally) - some dingus at Firestone had mixed in gear oil with my…read moretransmission fluid. I never would have caught this major mistake if it weren't for these kind & experienced technicians. I refuse to go anywhere else in town for work now. Y'all rock!

this is the most dishonest and crooked place I have ever been too. Charged for a rear end service…read morethat was NEVER APPROVED NOR WAS EVER DONE. . I called them and said to bring it back they would do it. I just said I want a refund and they said no they would do the service. I said I just want my money back. Had to call corporate which was a joke. Still waiting on refund and an apolog. Never ever deal with these lying sorry people again.When I asked for a receipt they cla the printer was down so that's how they scammed me. Wasn't till the bill was emailed a day later before I seen what they did. I advise anyone to be very cautious with these POS scammers

Excellent! They traced the battery problem with the 2001 Lincoln I inherited from my mom. They…read morediscovered what other auto repair shops missed. William and his team went above and beyond to make sure the car was in tip-top shape for another 50,000+ miles!

waiting for my car to pass MARTA. Honda CRV is needing repair and I'm on a payment plan of sorts…read moreand William is happy to work with me.

Steven and Jayda were kind, patient and helpful this morning…read more If you have any old vehicle problems they might just to be able to help you solve them!

I came here today for an oil change and I pulled up and told this kid that I need an oil change so…read morehe had me pull my car into the garage and I got out and I was like do you need my keys and he said no and I said OK well, I'm gonna leave the keys in my car in case you need to move my car. I said about how long would it take and he said maybe 15 minutes and I said OK so I walked across the street to go walk around a store for a little bit. Came back after probably about 40 minutes thinking my car will be done and pulled up into the parking lot. It was still in the shop and I had the store manager come up to me and tell me that they were not going to provide me service today because they don't babysit cars. I asked politely what he was talking about and he said the way it works here. Is you pull up and you sit in your car and we tell you what needs to be done and that's that and I said OK well, the kid who just serviced me didn't tell me any of that and I just walked away so that's not my fault. Then he said they were no longer allowed to service me today and I could come back tomorrow. Which I was confused by because it's only 215 so I don't know if he had something wrong with his life today, but he definitely took it out on me and I will not be back and I will be telling everybody else to not come back because that is no way to run a business. I mean I'm here and I have the money you just decided to take it out on me. I've never been treated like that in an establishment ever in my life. There are also ZERO cars here getting worked on right now so congrats you turned away business?? Also at the end of the conversation I was told if I was going to be hostile, which I wasn't I was simply confused and asking questions and asking for HIS bosses number and he told me I wasn't allowed to have that, he then proceeded to tell me he would call the authorities on me for trespassing. The man seemed like he was tweaking out that was the weirdest and most unprofessional encounter I've ever had. At the end of the day it was the new kids fault for not knowing, they SHOULD have told me that, and then SHOULD have proceeded to say they were sorry and serviced my car. I'm in the service industry as well so I get when people are rude and don't do stuff the way you like. But to sit here and act like I wasn't supposed to know everything t when your employee is the one who messed it up and then to take it out on me is BEYOND me.

This is the place I've been looking for. Two good, experienced mechanics that cut their teeth at…read moredealerships and then left to start a business that offers a great service at a reasonable price. They take good care of your vehicle while it's in their shop, only do the work it needs and will call you before fixing anything you didn't know you needed fixed. I highly recommend this business!

Superior Auto Repair and Tire is an excellent business. This business is honest and their work…read morealways meets our expectations. My husband and I are thankful to have a auto repair company to rely on.

Took a tire in to have it fixed. Less than 3000 miles on it and the screw was well over an inch…read morefrom side. "To close to the sidewall to repair." Total fabrication took it to the next store where it was fixed with no issue. Wanted to sell me a tire is all it was. Rip off

This place is so convenient and helpful. I went and had my car serviced and oil change done. I…read morewas met with a wonderful welcoming. The gentleman went over with me what my car needed. The price was incredibly reasonable, which nowadays is so important to me. They serviced my car in record time. I truly appreciated the service and the interaction with employees. I highly recommend this place.

I had a loose under engine panel. They pulled me right in and repaired it and didn't charge me…read moreanything! (Gave them something though) they had me driving out in about 15 minutes. They will be my go to car repair garage in the future.

My family was relocating from California to North Carolina. We hit the thrown off rubber from a…read moregiant transfer truck tire, and the impact ripped the tail pipe right off our Ford 150. We had to tie it up off the ground with a cell phone charging cord. We called around lots of places, but no one was able to help us until the next day and we needed to make it to North Carolina to meet the movers with our stuff. Finally, the good folks at Cumberland said to bring it by and they would take a look. Mike and Ruben came out and got up under the truck with a rubber mallet and muscled both tail pipe connections back into place. They weren't going to accept any payment either, until I told them my mama would chew my ear off if they didn't take something for their trouble. Thank you, Cumberland!

ordered two tires online. Set an appointment for 7am on Wednesday. Tired to drop off keys Tuesday…read moreafternoon because that is what worked for me. They didn't want to take the keys. Even though there was 3 mechanics standing around on their phones in an empty shop. So the. I get called at 7:20 am on Wednesday to be asked what it is they are supposed to do to my truck. I ask can you not see the invoice from the online order? And they say no we can not. What is the purpose of having on line order if the shop can't see what is going on. Then when I get there to pick up the truck the window is down, doors unlocked. I ask why and they avoid the question. I will never order tire or have them worked on at Walmart again with service like this

I have a 1998 Ford E-350 with 7.3L diesel. I took it there for some repairs that costed over $1500…read more While my vehicle was there for nearly week, when i went to pick it up, Jason informed me that the oil pan leaked. Since i had never trouble with that before I asked him could it have happened? Jason said he didnt know but it happened while in his possession at his business. Jason refused to take any responsiblitiy for this mysterious leak while in his parking lot. It is VERY difficult to make a 7.3L oil pan leak, he said it appeared someone had taken a screw driver and intentionally sabotaged the seal. Anyhow i needed my truck so i paid another $1500 to Jason to take the entire engine out, turn it upside down and fix the seal. This was a miserable experience and very expensieve, and Jason couldnt have cared less, and i suspect he knew a lot more about what happened to it than he cared to reveal. Jason is dishonest and so are his mechanics. They are the lowest of the low.

my complaint is against an auto mechanic by the name of Jason Short and his shop called Southern…read moreRides Automotive on 114 North Collins Tullahoma, TN. I contacted Jason Short the owner about repairing my engine on my 2011 Honda Accord EXL, he came to my home on December 30th and picked it up with his tow truck, he drove my car onto the flat bed and damaged it by putting a gash in the ride hand side lower door panel. I expressed to him that this would need to be repaired and he assured me it would be. It was supposed to be repaired back on Jan. 6th, I found out it was just done on Jan 21st and I asked for a picture of the door to see proof and I did not receive it, once I recieved my car I saw that was completed. Jason and I shopped around online for an engine to put in my car and decided to purchase one at Flat Rock Auto Savage of Murfreesboro, I cash app'd him the money to pay for the engine. He made it seem as if it would be a one week job. He completely lied to me, he stated that his shop was in Lebanon, TN on the website but, he later informed me it was in Tullahoma, TN over an hour and a half away, too far for me to check on my car or know what was being done to it. They list themselves as being BBB accredited but they are not, I confirmed that with the BBB that they are not, and when I asked him about it, he said they are a joke. he speaks to me very rudely and unprofessionally, and he is instantly irritated when I called to ask for updates. He then passed me on to the shop manager named Stone Copeland, he was a bit more helpful, but he also promised me things he did not deliver, such as he would bring me a receipt, then he told me his headlights would not come on, so he could not come bring it. Then he said my car would be ready Friday January 17th but he later told me that he discovered that the axle/drive shaft was cracked and that I needed to immediately cash app or western union him $475 to repair that before he could finish the engine. He said he would order the part overnight and that my car would be ready the next day Sunday January 19th but then at around 3 pm he texted (not called) and told me the part never came in. time after time, told lie after lie, it was 31 days that they had my car and I had to pay for rental cars for the entire time. I was talked down to by the owner Jason Short via text messages, he was condescending and rude and called me names comparing my concern about my car to the loose of a child saying I'm overreacting, all because I asked to see pictures of what has been done, old parts that have been removed, receipts and realistic updates on my car. I was even threatened that if I don't stop he will not offer me any discounts for all the inconvenience that I have experienced. I feel that as a black woman I have been treated poorly, unprofessionally and taken advantage of. it took them 26 days to return my car and when they did it had multiple issues, alternator, power steering pump, a belt and tensioner that had to be replaced immediately, they also call and harassed me after I reported them to the Better Business Bureau. as of today they never provided me with a receipt for the engine As of yesterday 8/5 I was copied the owner on all my complaints as instructed by the BBB and he immediately threatened me with a law suite for sharing my experience on yelp, no customers should feel threatened for telling the truth!!!!!! BEWARE BEWARE Southern Rides Automotive LLC Lebanon, TN 37090 Phone: (615) 836-8296 http://southernridesautomotive.com/

Two flat tires on our 31 foot motor coach. We limped into Pugh's and "We're sorry, but we can't…read morework you in until after lunch". OMG! We were thrilled with that! Fixed one and ordered one which they mounted the next morning and we were on our way. Pugh's is a busy place so you know people trust them. Done right, good price and they communicate very well.

This place used to be good except when they dirty up the interior of your car when in for an oil…read morechange, greasy hand prints on the visor, the center console, inside of the door, happened on 2 separate visits, ridiculous. Also the young woman now at the desk doesn't understand customer service, wrong personality. Perhaps it's the owner's daughter but even that wouldn't be a good excuse if you're trying to run a quality business. I'm taking my business elsewhere so should you

Friendly/efficient service when installing replacement Prius battery when others would not. Will…read moreuse again for minor maintenance.

My best friend left her vehicle with Frank with a quote of $250.00. She called for the total amount…read more& he charged her $395.00. She asked why he didn't call to approve the additional repairs & his answer was "We don't do that here". Cash only excepted, makes you wonder. Well my friends car left after paying $395.00 & the Check Engine light was still on. I also have had bad experience with Frank, my car was towed 3 times to different shops after he supposedly fixed it. I don't trust him, nor would I recommend him.