Great people, great service. Front desk advisors are knowledgeable, patient, respectful and…read morehelpful. Service is detailed and line itemed for approval.

UPDATE: at 8:08pm tonight, Joseph responded to the email I sent and met me up there to get the…read morekeys/car. They did text at 4:40 but it did not come through immediately and that was not enough notice for us to get there by 5 PM. Happy we did not have to wait until Monday! *************** BEWARE!! of Ameri-Fix formerly Auto Fix on Royal Oaks!!! My daughter dropped her car off at 3:30 PM for an oil change and confirmed that they closed at 6 PM. Website also confirms 6 PM. They confirmed that they would have the car ready before closing. We returned at 5:10 and they were closed!! Keys to the car which includes keys to her apartment are locked in the building until Monday morning. ABSOLUTELY UNACCEPTABLE TO CLOSE AN HOUR EARLY WITHOUT A PHONE CALL & WAITING FOR US TO PICK UP!!! We could have paid over the phone and they could've hidden the keys. NO CUSTOMER SERVICE!!!! We called other locations, that were still open, but they denied having a contact for the Franklin location.

I would totally recommend coming to The Mechanic. They helped me out of a pinch and were extremely…read morequick. Not only were they fast, but they also tried to get me the best deals on parts. They were very forthcoming about what was going on with my car and even took the time to show me the issues firsthand. I don't know many mechanics who would do that rather than simply tell you about the problem. I really appreciated that extra step. They truly went the extra mile for me when I was stressed about unexpected expenses and repairs, especially since my car wasn't safe to drive. I felt well taken care of, and I'm thrilled to have found a mechanic I feel comfortable going to now. Not to mention, they are a family-owned business, and I genuinely felt like they treat their customers like family. While I certainly hope I don't have any car troubles in the future, it's reassuring to know that when I need my next oil change or repair, I have a trustworthy place to go.

NEVER EVER COME HERE. This Business will take your car, money, and time then lie to you. I came in…read morefor a leaking radiator and they only refilled it. After I was involved in a wreck they notified me they "did me a solid" and didn't notate any damage to the radiator. After requesting the paperwork one of the mechanics threatened violence for using words that they don't like. NEVER COME HERE. IF I COULD PUT NEGATIVE STARS I WOULD. Edit: after the owners comment, I'm sure your camera also shows your staff deciding to just walk away from me after starting a conversation. I'm not sure if it's in the training to walk away during normal conversations. After he just left I grew frustrated and said one sentence in which he was mad about " can we fix my f*ckin document". Unfortunately that "customer" you love so much works on other customers cars YOUR CAR IS BEING WORKED ON BY RANDOM PEOPLE NOT EMPLOYED, You can give that dudes entire life story and how he's a great guy, how ever one f bomb infront of two normal of age women is not illegal. Your moral and emotional integrity has nothing to do with not notating my information causing my life to suffer out of your own laziness. Please contact me as a boss instead of writing a useless novel explaining your customer life history. I requested documents that should've already been written and documented by a business, there is no place for undocumented help as it causes issues as such. I have never given a review previous to this or about this place. It seems the entire office cannot provide any ounce of responsibility for their actions. I also stand on my comments about how idiotic and irresponsible this place is. NEVER SHOP HERE.

Did not get any work done there long story. They were very…read moreprofessional,knowledgeable and helpful with advice which I liked very much

I don't know how long they have been in business. They repair the transmission in my 53 Buick in…read more1965 and it work fine. Made several trips from Nashville to Louisville in 1966.

They do great work and are responsibly priced. As a result they are pretty busy because people know…read morethe quality of their work, but they are well worth the wait. I especially like their modern quoting and scheduling system.

They are normally pretty quick and prompt. I've had some major repairs done to a 2006 Prius that…read morethe Toyota dealership down in Franklin quoted me about $2,000 to do and they repaired it for $600 cheaper. Good quality guys. I just wish they were slightly cheaper but all mechanics are expensive anymore.

My AC had been misbehaving since I turned it on for the first time this season. Apparently, the…read morecompressor in my beloved 2009 Honda CRV went kaput. Per the advice of a well-meaning Valvoline employee, I went ahead and purchased a new compressor from O'Reilly, not knowing this would box me into a corner finding a shop that would install a "customer supplied part." Thankfully, I found Auto Doctor, who said they'd install the compressor I purchased with loud disclaimer that there would be NO WARRANTY. I, being too sweaty to give a singular rip, enthusiastically scheduled an appointment. At Auto Doctor you can expect no fuss and no frills, just quality, efficient service. Was it expensive? Well, yeah. But everything in Franklin, TN, is going to be, and to be honest I would've hocked a kidney for my AC to be functional again during this dastardly heat wave. So with that in consideration, dropping a few (6) hundo was a small price to pay.

In an area with no shortage of auto mechanic shops, Auto Doctor of Frankin is by far the best one…read more I went to Valvoline for a routine oil change one day and they said that they saw that a fluid in my car looked cloudy and abnormal and that I should take it to a mechanic to get it checked out. I took it to a well reviewed mechanic off of Columbia Ave that I'm not going to name and they quoted over $3,000 for the repair and said that they didn't even know conclusively what the problem was, but recommended repairs that may be related to the issue in order to be on the safe side. At that point I started to consider getting rid of the car. After a week I decided to just give it one last effort and get a second opinion. That's when I took it to Auto Doctor of Frankin. They came back with a CONCLUSIVE diagnosis and said it was just old caked up fluid. They fixed it for a little over $200, which was the price of just the diagnosis at the other place. Auto Doctor of Franklin solves a huge problem that many people have with mechanics. For customers, auto repair is a unique business, where the customer is essentially at the mercy of the business. In very few other types of business do customers hand off an asset like a car and get a bill and information in return without any real understanding of what's going on. That's why so many people dread going to the mechanic. That's also why it's so important to have a mechanic that's reasonable and is trustworthy. Auto Doctor of Franklin is that mechanic. No one in middle TN should be taking their car to any other mechanic shop but Auto Doctor of Frankin. People who take their cars to other mechanics besides this one honestly should lose their right to vote because Auto Doctor of Frankin is one of the easiest and best decisions you can make.