She does a good job but refuses to do any more treatments because I failed to call and arrived 15 minutes late she is on the outskirts of town and it longer to get there than expected. I would have happily had a 45 minute session but she cancelled the appointment. She is mean and condescending. read more

Everything. Coleen is easy to talk to. She's very experienced. The treatment was painless. She has a broad reputation in our area for her expertise. read more

ETA- I am lowering my review to 1 star as it has come to my attention that others' similar experiences to mine are "not recommended." I've also had several people reach out in DMs that didn't write a review to thank me for sharing my experience because they got the same treatment or worse. There's no excuse. Potential customers should be wary of such behavior and treatment of customers. Colleen seems like (ETA: she tries to be) a good person. She runs her business out of her home but with a separate entrance around back for the business part. She is good at electrolysis, which is what I used to get from her, but she also does permanent cosmetics (which I never tried). Ultimately I stopped using her services partially because it was a lot of money but mostly because I personally just felt uncomfortable so many times that it wasn't worth it for me to continue to use her services. So, details: I got electrolysis from her for about a year and a half. She did a good job. She offered a free initial consultation where she explained the process and did a small patch of hair. I got a good initial impression. She was conscientious about pain and made the process as comfortable (physically) as possible. She had the best price in town as well. She was great with organization and making and keeping appointments. She accepts cards, which is very convenient. A couple things though. She plays at a low volume K-Love, the Christian music station, the whole time. This makes me very uncomfortable as not only am I not religious at all, but I find the music quality to be absolutely atrocious. I mean, gospel I can handle. That's got some soul. But Christian rock? Blech. Secondly, and perhaps the most off-putting, was the amount of times she scolded me as her customer. Here's a few examples for you. Once, I ended up being about 10-15 minutes early. So I went to go wait in the backyard lobby area until my appointment time. But it was locked. I was confused, unsure if I got the appointment wrong. I called, no answer. So I went and rang the doorbell because I thought I heard her inside and figured I'd just check with her really quick. If I made a mistake, I was planning on leaving. I made to leave, but right as I was getting in my car, she opened up the back gate (the entrance). She totally freaked out at me. Like over and over again mentioned how she could lose her business license if people come to her front door, compared it to going to my dentist's home if the office was closed (like that could even compare to someone running a business out of their home who was supposed to be open during that time??), and just harped on and on about it several times over the course of the appointment. After profusely apologizing, explaining myself, and reassuring her that I wouldn't go to her front door again, I finally just told her, "Colleen. I get it. I apologized. What more would you like me to say? It won't happen again." I had already explained my confusion to her several times! I was really turned off by that. Who does that to a customer?? She also scolded me one time because I accidentally walked in to the office with mud on my shoes. She *never* had me take shoes off and I just didn't notice at all. Completely my bad. When she noticed as we were ending the appointment (politely the first time) I apologized profusely. I felt awful that I had made a mess and been so inconsiderate as to not have checked. After the fourth or fifth time of her mentioning how next time I need to take my shoes off, how I should leave them at the door, how she was going to have to sweep now, thank god she had a little time to sweep before her next client, yada yada yada... Well I stopped feeling so bad after that. No amount of explaining to her how bad I felt and apologizing could make her stop scalding me for it. It was a frickin' accident, lady. Would you like me to sweep for you? Those kind of things just come with the territory of running a business. You never treat your clients like that! She scolded me yet another time because I had put on makeup in the morning, just having fun with it, before my appointment. (Do NOT put on makeup before your electrolysis appointment if you can help it.) "Why would you put on makeup?? You knew you were coming here. I mean, I understand in the afternoon if you have makeup from the day but [scoffs]... now it's just soooo inconvenient for me to remove it." Omg, Colleen! Ok! I got it the first time after I *said* I got it. Finally, and least important, her office itself is very outdated, or was when I was going. Perhaps she has updated it now. I feel like it's stuck in the late 90s-early 2000s. Overall, it was just not an enjoyable place to be, both with her uncomfortably spastic behavior and habit of berating me as the customer (and I confirmed with another electrolygist - I'm not the only one) and the physical atmosphere. read more

I have had my eyebrows and eyeliner done by Colleen. She gives you a free initial consult and does a skin test to ensure that you don't have a reaction to the ink (done by many tattooist as well). When I first met Colleen, she was very warm and welcoming. She explained clearly was to expect and most importantly aftercare so that I would get the results I wanted. She is very knowledgeable and easy to talk to. She offers a one-time follow-up to make any corrections/additions that you feel you need. My eyeliner and eyebrows turned out better than expected! After the swelling (which happens on everyone) went down I was overjoyed with the results. I did go back for my follow-up to have a few areas darkened - which she happily did as part of the whole process. I have referred two family members to Colleen and they have both been pleased with their results. Just remember - it takes a while for the final result to appear and you must do the aftercare correctly to obtain great results. I would wholeheartedly refer any friends or relatives to her - because she's just AWESOME! read more

As a returning client; Colleen Pembroke once again provided her exceptional services, professionalism, expertise & TLC!!! She worked her Magic by touching up My Eyebrows & Eyeliner Tattoos. I highly recommend Colleen Pembroke's talent & experience to anyone & everyone looking to be Spoiled. FYI- Gift Certification for Mother's Day would be Such a Unique & Thoughtful Gift read more

Very professional, and very kind ! I'm glad I found Colleen she does a great job and I enjoy the conversation as well as the relaxing feel her office has . Highly recommended!! read more

So, this is the first time I've ever given someone a review like this or even any review what so ever. As a small business owner myself I just really try to never go back to the place if I'm not happy. I had just moved to chico and didn't know anyone else to do electrolysis and just wanted to support a small business. I've gone to this woman 4 times! There is so much to write about her and how she treated me its not even funny. This last time I practically left in tears. She is extremely judgemental, rude and just not professional in my opinion and I have been in customer service for about 10 years before I started my own business. She saw that I was heavily tattooed, she spoke poorly of me thinking I was someone else until she realized I had seen her before, she lied and said that I stood her up when I arrived 10 mins late after having a 1 month old baby. Yes I was late but I paid her full price and tipped her because I'm just like that. The first 2 times I thought she was having a bad day and I don't get easily offended so I just brushed it off. She spoke terrible about her competition, she brought up religion and she talks about politics. I'm pretty sure she was just trying to rile me up. I am heavily tattooed and she probably thought I was liberal. Little did she know I could care less about either party. Also as a business owner I was appalled that someone would discuss any of these things. She made comments about me not being able to afford my services and to basically find somewhere else to go. This is literally the first review I've ever left for someone this negative in my life because it was that bad. And honestly shes not that great. I found someone AMAZING to replace her who has the best customer service skills, clean, fun and doesn't bring up stupid crap that is irrelevant to why I am there. I'll never go to this woman again and quite frankly I'm shocked she even has customers much less 5 stars. Must be friends coming to the rescue because last year I literally saw she had 1 star and I wasn't surprised. If you do go to her be prepared to be very uncomfortable. Also I am very religious and support anyone with beliefs but you don't treat people like this. Its disgusting. She will never get a dime from me. Do yourself a favor and take your money to someone who will value your hard working dollars. read more

Permanent Makeup ~ Colleen is the Bomb! Let's talk about perfection, perfect lines, pride and knowledge. My story- I had permanent eyeliner years ago when I was in my early 30's. The first time was just a small half line on my bottoms. Then about 5 years later I wanted to touch them up and ended up having a bad experience for sure. It was my fault and I trusted a random person I knew nothing about. (No internet or yelp at that time). She recommended that I add a blue color to my liner as it would enhance my already blue eyes. Well she did the lines thicker than I ever wore for sure . Of coarse at first ok and I had to live with my mistake. But then as time went on the blue started to fade by getting brighter which was not my objective at all!! So about 8 years ago I started looking around for recommendations on any one that could fix or try and hide the blue with darker liner- of coarse being skeptical the whole time. I heard about Colleen and talked and viewed 3 women's eyes that Colleen had done and all 3 looked awesome!!! Colleen was able to correct most of the blue issues and then I had her do my upper lids. I am so happy with her professional and experienced recommendations. She takes her time and ensures that you are comfortable the whole time. I just went to her for a touch up (yes touch ups are necessary as color fades a bit) I wanted that crisp look again. Side note- She also had done my mothers eyebrows and she was so pleased with them she couldn't believe how great they were. Permanent Eyeliner is definitely the way to go if you wear eyeliner everyday! I love love my eyes and how it has made my morning routine fast and simple. NO REGRETS read more

When I was asking around for the best person to see for permanent makeup, I was directed to Colleen. I wanted to have eyeliner done but was extremely nervous. Colleen was incredible! Her gentle nature and soft touch along with her ability to put me at ease made the perfect experience. She was very patient with me and I left with exactly what I went there for. Beautiful, even permanent eye liner. I have been back to her several times throughout the last 12 years. I wouldn't think of going to anyone else! read more

I've been to Colleen for permanent Makeup on two occasions, and both times I have been highly satisfied! She is very professional and her home office is very clean and comfortable. Her work is meticulous (which is important when we're talking permanent). I would (and have) recommend Colleen to my friends & family! read more

Colleen is a great communicator and it shows in her work. Her attention to detail shows that she listens to what you want. I have had my eyebrows tattooed and had electrolysis. With each appointment she has educated me on each step of the procedure. She explains preparation, the procedure, and after care. I like that she checks for understanding before moving on. I was a little afraid of a permanent tattoo; afraid of the pain and possible errors that would be permanent. She numbs the area and discusses the shape of the tattoo before beginning. Even then, she is more conservative in her approach. I appreciate that she starts smaller and if you would like it larger she adds. It really helped ease my fears, and hooray for the numbing.. no pain! I love how my eyebrows have turned out! I would (and have) recommend Colleen. Attention to detail, good communication, comfortable, clean atmosphere, good price. read more

I forked out alot of money to have my eyebrows tattooed n the right was much lower than left n they were differently shaped. They didn't match at all. Than the ink kept coming off n before I knew it 6 months later I had no eyebrows. I called colleen several times n told her my problem on her voice mail unfortunately she never once called me back or even tried to fix them. I have spoke to several friends that went to her n had the exact same problem. So think twice before you fork out the money n have the over priced services done. read more

Colleen is the sweetest most professional person you could ask for. Her shop is very clean and she is 100% by the book on sanitation. She also is very respectful of clients privacy. She has years of experience and I am very confident in her work and have always been very pleased with her work. read more

Not easy to get along with, she has you come to her home "office" and chides you in a BIG way if you don't get the correct entrance. I wanted a natural look and she used a color completely unnatural for my skin type. read more

Colleen is AMAZING! Sweetest gal you'll ever meet. She really takes pride in her work making sure everything is perfect to her standards and your own. She is extremely gentle and very patient with her clients. read more

Highly recommend, she is personal and professional! It has been at least 15 yrs.ago and the hair removal has stayed gone! She's gentle and kind! read more

Colleen is the most patient, understanding, friendly and professional person we've met. She did a great job with my mom's eyebrows as it was her first permanent procedure done. The tattooing came out great. I appreciate her business! We will definitely recommend others to her. Thanks! read more

I can without hesitation highly recommend Colleen. She has done my eyeliner. And I mostly recently had microblading done on my eyebrows. It looks so natural. They are perfect!!!! Just like my eyeliner. It's wonderful not to worry about applying makeup. For anyone thinking of this....but feeling a little shy about having it permanent. Relax! Colleen meets with you in a very calm and relaxing atmosphere. You will have the opportunity to describe exactly what you want. Colleen is very easy to talk to and a great listener!! I always felt very comfortable. In addition I have had my family members go to Colleen as well. We are all elated with our results read more

Colleen is so good at what she does & had me pretty comfortable considering I hate things around my eyes!!! She put me at ease & did the job quickly & no pain at all!!!! Love her & recommend her as high as possible!! read more

Wonderful lady with skill & patience! I appreciate how thoughtful & sensitive she is towards minimizing the pain and making the environment comfortable for me. I have a lot of work to get done with her but she's patient & persevering & the affordable cost makes it less daunting. Definitely recommend prescribed numbing cream, electrolysis hurts! read more

I am so excited to reconnect with Colleen Pembroke for a brow and liner touch-up. I went to her several years ago and was super pleased with her shop and background music choice, her friendliness, gentleness, and the finished work was awesome. I couldn't have been more pleased. Her website has changed so here's the current one https://www.colleenhpembroke.com/ I highly recommend her services! read more

Colleen did a wonderful job with my permanent eyebrows. I would definitely recommend her for any of her services. She is the nicest person and does a wonderful job. read more

I went to Colleen last year for my first experience with permanent eye makeup. I was very concerned about the procedure because it is "permanent". So I directed Colleen to only give me a minimal look. I had eye brows and liner applied. I was exceedingly pleased with the look and Colleen's concern for my comfort. She is a true professional and really cares about her customers. But that is not the end of my story...today I went to see Colleen again. After a year of the minimal look I decided I wanted a little more (a bolder look). Colleen was just great! She questioned me on my goals and far exceeded my expectations. Thank you so much Colleen, you are a great artist and one of the nicest people. Plus, I love the music you listen to, very uplifting. I have referred many people to Colleen and they have ALL been very pleased with her work. read more

I have the utmost confidence in Colleen's work. She is gently artistic and stays away from applying a heavy hand. She recently worked on my eyebrows and I couldn't be happier. The color, shape and thickness are perfect! read more