I recieve very good service from Nicole she does what I ask…read moreand I only have her working on my Head I think the only thing I would say about all hairdressers there expensive And I believe they are all like that but I appreciate Nicole she is sweet and very on point thsnk

Everyone was so nice and welcoming here! I got a perm and it came out beautiful. I'm really happy I…read morewent here. They showed me what products to use tomaintain the perm. The lady who did my hair is really experienced too!

I am beyond disappointed with this place. I work seven days a week, so when I book an appointment,…read moreit's a big deal for me to fit it into my schedule. This salon clearly does not care about that. First off, no one ever answers the phone. There is no way to get a hold of the owner, and communication is non-existent. My stylist, Lucky, already canceled on me in December for a funeral, which I understood. But then in January, I rescheduled for a Wednesday, and a day later, I saw my appointment was changed in the system without anyone even telling me. When I finally got a hold of her, she said she was "on a movie set." I had specifically picked "Any Staff" when I booked so that I wouldn't have to deal with one person's schedule, so why was I being told I couldn't be seen? If you're busy on a movie set, you shouldn't be taking bookings from the public. When she finally "fitted me in" at 7 PM, the whole thing was half-assed and rushed. I didn't even get to pick my own glaze color; she just did whatever. I told her I was happy to finally get my split ends under control, and she just dismissed me and said, "everyone has split ends." I go to a salon for the experience and to feel seen, but I felt like I was just a nuisance she was trying to hurry up and finish. To make it even worse, my partner's appointment was also canceled last minute because the other stylist didn't have a babysitter. It's just constant excuses here. Then, when it was finally time to go, Lucky didn't even seem to know how to collect the payment. It was so disorganized and awkward. I still gave a 15% tip because I'm a responsible person and I value labor, but honestly, I feel like I was bamboozled. I could have stayed home and done the glaze and the cut myself for way less money and zero headache. I'm done with professional salons if this is how they treat people. I won't be back.

Had my hair done by Lucky. The blowout itself was fine, but she was incredibly rude. Pushes my…read moreappointment back 2 hours the day of, then proceeded to lay into me about a booking error about the type of blowout I booked for my hair length . I apologized again and again and told her it was a technical error, and she keeps repeating her frustration at me, while she's laying into me, she uses severe heat and pulls at my roots. She also criticized my hair itself. While I understand that she may have been frustrated, this did not warrant such unnecessary behavior, was a very unpleasant experience.

Yesterday I went and for a cut and highlights. The first pic was my inspo and the other three are…read morewhat I walked out with. $300 and 3.5hrs later, I have a mullet. My hair was thinned so much that there is hardly any to work with to even try to fix it. There is a random short layer that goes halfway around my head that doesn't blend with anything else. My hair was thinned so much that there is hardly any to work with to even try to fix it. There is a random short layer that goes halfway around my head that doesn't blend with anything else. If you don't know how to do the cut, please don't take the appointment and waste both of our time and my money. I will be wearing a hat for the next several months.

I love the cuts I get from Tara And the place has a lounge…read morefeeling I highly recommend

Horrible place, the OWNER Norine couldn't even cut my hair even so it was lopsided, and cut my skin…read moretoo so I was bleeding. Worst haircut of my life and a waste of money, steer clear of this rundown shack.

This is a good salon. The hair stylist's really know their stuff! The color I got was amazing!…read more It is a bit cozy, but the atmosphere is warm and inviting!

Wonderful space. Wonderful cut. Reasonable prices as well for Organics! I felt like I was the…read morepriority while I was there - where else can you find service that puts you first? Looking forward to trying out one of the Saunas soon. :)

I have been living in the area for two years now and had still not found a hair salon that was for…read moreme yet. I went to the rüt with only the knowledge that they seemed trendier than the other salons in this area, which somehow made it really appealing. When I got there, I was extremely impressed with the woodsy theme they did inside. It was chic and clean and wide open and felt very inviting. The woman who did my hair was not the owner, and I'm so mad I can't think of her name, but she was soooo friendly and accommodating. I was bringing in my 4 year old son for a trim, and she was extremely good with him and did exactly what we asked for which was to just keep it nice and long with just the ends trimmed off. Next up was me. She washed my hair and the products smelled really, really amazing, and she massaged my head and neck, which was top notch. I would probably go back for the massage alone. She used all natural products on me to smooth out and comb my extremely snarly hair out and somehow magically it was detangled. So I did end up buying the shampoo, conditioner, the leave in conditioner, and the dry oil smoothing product. They are all organic! How could I not try them?! My trim was exactly what I wanted. It's been maybe three weeks now, and I've continued to use the products and my hair has never felt healthier or shinier. Usually I can have a lot of frizziness, but for once it's under control. I finally found my salon! I can't wait to go back! I will totally be one of those "gets a trim every three months" people now that I finally have a salon I can trust. Oh, also, I was a pain in the butt and split my payment between my debit card and a gift card and it was being finicky and they were so patient with me. It really just made me feel like they would do anything for their clients, and I can't wait to go here for years to come.

Roots is the only salon in Cortland I trust. The team is so kind and professional and really treat…read moreyou while you're there! I've only had my hair done personally by McKenzie, but recommend the whole team!

The soul sisters of hair stylists! I look forward to every moment from walking through their door…read moreuntil the final reveal of their hard work. Desarae is not only an absolutely stellar artist but one of my favorite people to sit back and chat with while having a mimosa in hand. She makes you feel beautiful, valued, and empowered for your entire visit. It's very clear that she, Steph, and Kenzie have successfully cultivated a fabulous and fun environment while tailoring their services to each individual client. I moved to VA for a brief 6 months pre-pandemic and still came home for Des to do my hair. I am never disappointed with her beautiful color expertise and she even taught me how to style it at home! I would recommend them a thousand times over! Literally RUN, don't walk and get yourself to Roots for these beautiful ladies and their amazing skills.

Tasha is the only one with the artistry, talent, and courage to cut my thick curly hair well. She…read morelistens and does what the client asks! I appreciate her very much.

Have been with Tasha for 30+ years. She listens to your ideas and gives honest feedback. Tasha is…read morecreative and does great work!

Best Asian hair care experience I have ever had. Digital perms have been worth every penny and…read moreevery minute: my hair was soft, bouncy and shiny from Day One and stayed that way for 5 months. I have never before had such great, reliable results: made styling at home so quick and easy and satisfying. Henry is meticulous and really knows what he is doing. The salon itself is very clean and has a comfortable, professional vibe.

Mom and I walked in and got quality service! Very nice guys! The place was clean well lit and I'm…read moreglad we got there early as a bunch of people came in after us !

McKenzie is fabulous, very creative, and professional. Flexible hours for busy people, beautiful…read moreenvironment.

I cannot say enough about McKenzie and McKenzie Elizabeth Salon! McKenzie is so talented and…read morecreative; she listened carefully to my hair and color goals, suggested an approach and assured me that we would work together if any adjustments were necessary. I am in LOVE with my color and my cut! I had been with another salon for many years, so this change was a little scary for me but I could not be happier! Also, for busy people like me, she accommodates MY schedule! she is open flexible hours and is willing to work with you, she responds immediately to calls or texts. Love McKenzie!