This hotel was a pleasant surprise ! We were expecting a lower level of service and accommodations…read morefor the price we paid.The exterior of the hotel welcomes you with it's clean well kept condition. That continues throughout the grounds and rooms. The room was clean, the bed was very comfortable and everything worked perfectly. Larry, Luella, Bobbie and the rest of the crew made us fell welcome and very comfortable during our four day stay. We will return soon for another adventure, can't wait to see everyone again and enjoy their hospitality !

Best hospitality staff by far. Angie is amazing and always smiling. You get a run of different…read moretypes here; from families (us), traveling contractors, to the inevitable seedy ones. If anyone gets out of hand or too loud, the staff here isn't afraid to step up and shut it down.

After a miscommunication with my boss regarding who is booking what, I was left without a room for…read morethe night. I was getting a little worried and stressed, but I explained my predicament to Trinity at the front desk and she was able to find me a last minute room for me! Saved my night and my work trip for sure. Thanks to the folks here and especially Trinity for the great customer service!

This Springhill meets the high Marriott standards which we have come to expect from years of…read morestaying at Marriott properties. My husband is Titanium elite for life because he spent so much time staying at Marriott properties. Springhill is one of my favorites for road trips. I really like the trundle bed/sofa. My grandson slept comfortably. It's easier to set up and put back together than fold outs. They offered a good breakfast with scrambled eggs, sausage, oatmeal, bagels, English muffins. I just wish they'd had half and half. I don't like artificial creamers.

if I could leave them a 10 star I would…read more this hotel is nice but what makes it a better experience is that the customer service is OUTSTANDING!! everyone I have dealt with over a two day period went out of their way to smile, be kind, and to show that they are happy to serve. I love it when I stay at a hotel and feel right at home!! GREAT team!! thank you all for making my stay AMAZING!!!

Book a room online about two hours before arriving. No problem. Finally get there, no one behind…read morethe counter. After waiting for a few minutes , the guy comes strolling over, asks why we were there. Tell him we are checking in and give him our name. Looks down at his screen and says he called to inform us the online reservations are not booking rooms because he is completely full. Yet the online booking process took all of our info and confirmed the room was booked. He also says he called us to inform us of this, which's a lie because no one called us. No missed calls and no voice mails left. Pretty shabby for a Hampton Inn since we usually stay at them we we travel when we can. Do. It recommend this one at all

When an impromptu emergency work call has you stay overnight. This was the third hotel I called…read morelooking for a room and if it had been based on the attitude of the individual who answered the phone it would have been a no. They only had King Suites left. I was on a fumes and kinda freaking out about other area hotels fully booked. Everything from check-in forward was as expected. Overall it is a good hotel option in the area- maybe just don't call them.

Absolutely low level service with a management that doubles down on bad service. Love Mariott,…read moremany year member elite level on this account and old account too. Definately choose a different Marriott, the tell of a good location is making right ehat goes wrong. Little things can always happen, bigger things less often. The other day I was at a marriott and my room key opened a door with people in it asleep. You'll notice there's no bad review about that place because management took care of everything quickly we were happy. Notice I am spending time to add pictures and make sure this review gets seen because you doubled down on not making it right when you misbehaved. And you were an absolute terror on the morning that I needed to get out on the road You caused a lot of delay and a lot of stress.And that's not what I want to stay at marriott for and I want everyone to know how much this location absolutely sucks compared to other marriots

Best food here is the continental breakfast, managed by Linda, who is a sweet, down-to-earth…read morelocal, but the dinner menu is a no-go. Catfish exists in a flavorless world where even a dash of salt or scintilla of cayenne is too much to ask. Simply toss un-molested, unsalted, unloved catfish fillets in virgin cornmeal and fry in the blandest oil discovered by man (probably canola), and serve with the saddest excuse for tarter sauce ever attempted (probably miracle whip passed by a teaspoonful of sweet relish and two cups of white sugar). Steamed broccoli was inoffensive, chicken fingers were slightly more successful than catfish, sweet potato fries were duller than a Presbyterian picnic.

Beautiful views of the lake, friendly and prompt service. Very clean and good choices on the menu.read more

Well run and clean. Nice rooms and good attentive service, nice breakfast buffet too. Plenty of…read moreeasy parking. Very few downsides, The rooms facing the freeway are super noisy night or day, there is only one elevator to use. The biggest single issue is how to get onto the site. You have to go through the adjacent gas station to get in. This is not intuitive and dangerous when turning across a very busy road. Big obvious signage is needed badly before someone dies on the road.

The room was spacious, quiet and clean. Staff is friendly. I would recommend this hotel.read more

We chose this hotel because we were traveling with an RV and planning to camp, but the weather was…read moreso frigid and icy we decided to stay in a hotel. We selected this hotel first and foremost because they had space in their parking lot for our truck and RV. We were pleasantly surprised by this hotel. The Internet was not very good, but the bed was extremely comfortable, the room was clean, and the linens and towels were new and decent quality. The morning staff was very friendly and accommodating and the breakfast offerings were plentiful. The night person on the front desk was not very warm or welcoming, but she did her job efficiently. We would stay there again if we were in the area.

Joanna and Pete are amazing. All.of the staff as well. Thank you comfort inn!! Me and my husband…read morewill definitely stay again.

What a nice surprise for an older Hampton was completely recently remodeled and finished so…read moredefinitely a perfect start to yet another Hampton Inn. I predominately stay at Hampton and they vary quite a lot around the country. And yes, there are such a range, but most all fit a Hilton standard that I found comfortable with traveling as much as I do. The staff was very sharp, Carol is the one who checked me in, was very detailed on locations of breakfast coffee bar, etc. as their layout was limited yet the new design made this older building stand out very well. Elevator is right there next to the entry and new carpet everywhere paint and bright art on the walls made this a 2023 hotel that is certainly probably seen many years of use in a unique location very much in need of a hotel like this. The bedroom was clean and fresh, bathroom was impeccable, the beds are my reason for staying at the Hampton Inn, and were extremely comfortable, air conditioning, worked well, and Internet was standard. Everything I'm looking for. This is a very off the road location for me on business but glad I found it and highly recommend it not only to business travelers that service, local industries, but visitors to the lake looking for a nice hotel. Highly recommend.!!!

Beautiful place. Peaceful, well kept. Very nice staff. Nice quiet. Shower was nice and hot. No…read morecomplaints.

This was a great place for my 8 year old son and I to spend quality time together. The property is…read moreabundant in history, beautifully preserved art and artifacts from all over the world. The hosts provided us with a comfortable, enjoyable and informational expeirence that we will always treasure. Not only was our time memorable but our sleep was fantastic which I find rare when traveling to new climates. I will certainly return with my family and have already told my father to make this a destination next time he is in the area. Thank you again Johnathan and Polina. My son told everybody about how yummy your breakfast was. See you next time.

We thoroughly enjoyed our brief stay at Shiloh Chennault Estate. Polina, one of the owners,…read more greeted us when we arrived, gave us a tour of the civil war artifacts and the exquisite 15th-to 19th century paintings that hung on the walls of the estate. It was a joy to see the paintings and civil war artifacts up close and have the opportunity to discuss the collection with Polina. After the tour, we settled into the Jenny Lind suite with the jacuzzi tub. It was great to soak in the tub and relax after a busy day and enjoy the complimentary wine and refreshments. Our room was so beautiful, quiet and comfortable. We woke up to a beautifully presented breakfast that was healthy and bursting with flavor. Our favorites were the sorbet and fruit, crostini and the lovey and delightful cheesecake. The small plates of deliciousness are sure to please any foodie. We highly recommend staying at the Shiloh Chennault Estate when you are visiting the area. Polina and Jonathan are great hosts who have a tremendous wealth of knowledge of fine art and military history. Shiloh Chennault Estate is very special treat that you don't want to miss.

Very run down. Mold in shower, carpet torn and stained. No microwave in room. Only two towels in…read morebathroom.

No issues here. It's great to come from the busy cities in the DMV and get some southern…read morehospitality. The staff had a great attitude from the time I walked in the door. Thank you for the comfortable stay Hampton Inn staff!!