if I could leave them a 10 star I would this hotel is nice but what makes it a better experience is that the customer service is OUTSTANDING!! everyone I have dealt with over a two day period went out of their way to smile, be kind, and to show that they are happy to serve. I love it when I stay at a hotel and feel right at home!! GREAT team!! thank you all for making my stay AMAZING!!! read more

Book a room online about two hours before arriving. No problem. Finally get there, no one behind the counter. After waiting for a few minutes , the guy comes strolling over, asks why we were there. Tell him we are checking in and give him our name. Looks down at his screen and says he called to inform us the online reservations are not booking rooms because he is completely full. Yet the online booking process took all of our info and confirmed the room was booked. He also says he called us to inform us of this, which's a lie because no one called us. No missed calls and no voice mails left. Pretty shabby for a Hampton Inn since we usually stay at them we we travel when we can. Do. It recommend this one at all read more

Neat clean hotel right off the highway. The room was smaller but the location was newer. Nothing around but a gas station so plan accordingly. Amber at the front desk was kind and helpful. Bluetooth door locks did not work but the breakfast was fabulous. read more

Hampton Inn & Suites Jackson - Lounge/breakfast area - Hotels Near Me - Jackson, Tennessee

I did online check in prior to arrival but still stopped by the desk to get a physical key. Inside the room was in great condition, however was very disappointed in the only available options to select were next to and across from the elevator which led to consistent elevator and hallway noise. Fortunately I was tired enough it really didn't present a major issue with sleep. Because we were in town for only a short time and had other plans, we didn't try the breakfast or any other amenities. It was essentially only a place to sleep and fulfilled that purpose adequately. As we were checking out, the staff member at the front desk completely spaced out and forgot that she was talking to me. After a few minutes of me still standing there she finally realized it and tore herself away from the computer screen to say she would complete the check out in the system later and send me the receipt via email. Then when we tried to leave the building going out the back since we had to park on that side due to all but 3 spaces being full when we arrived back at the hotel after our event, another staff member had the hallway blocked waiting to get on the elevator and also never acknowledged we were standing there waiting. I will likely consider other Hilton properties in the area instead of returning. read more

This was a pretty well kept Hampton Inn with fresh seeming rooms and common spaces. The entrance to the parking lot is a bit dark and confusing, but then the parking lot itself is large enough. There is coffee and tea available in the lobby all day. The breakfast starts at 6am on weekdays and was fairly typical for this hotel chain with some hot breakfast meet and egg options and then more continental items making up the balance. The fitness center was quite small with only one treadmill. A weird thing happened my first night at the hotel, where the TV turned on with the normal welcome message around 1am. I reset the TV before going to sleep the next night and it didn't happen again. I heard another guest talking about the same thing at breakfast though. Overall, not the best Hampton Inn I've ever stayed in, but it was sufficient for a few nights. read more

This hotel excels at making you stay like you're at home. The GM Shondra is one of the nicest people that I have ever had the pleasure of knowing. Shole goes above and beyond to make sure your stay is the best possible. They serve breakfast from 6am to 10am for all guest. The food is great and prepared and served hot and delicious. read more

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We were so disappointed in this hotel! The lobby looks nice but out room was aweful! It is run down! And we were not the only ones to complain. There is an older couple at the desk telling them they left a bad review due to all the mold in the bathroom. Our bathroom was disgusting. Drops of urine on floor in front of toilet. Pubic hair all over bathtub and the soap dish. The shower had mold and pink bacteria growth all over it! The carpet was ripped and frayed at the seams at the bathroom door. The worst part was the bed. We pulled the sheets back to fin the bed sheets had not been changed! Dried stains looked like body fluids and hair and all messy! The housekeeper must have just pulled the sheets/comforter up and never changed the sheets! The mirror and wall above the sink at the entry had some type of dark sticky liquid stains all over the wall and mirror! We called the front desk to move rooms. Chris was once and said they had one other room Ee asked to see it first....the AC wasn't working so we did not want that room It was almost midnight and we had driven several hours after getting off work so trying to find another hotel at that hour was not an option. We asked the front desk staff for clean sheets and we made up the bed We will not come back! After hearing another couple complain about how dirty their room was with all the mold, this wasn't an isolated event! The hotel manager should be ashamed to allow this hotel to be so run down and lack the basic hygiene standards for a bathroom and everyone expects clean sheets! This was so gross! read more

Hampton Inn & Suites Jackson - Lobby - Hotels Near Me - Jackson, Tennessee

Good service, clean rooms, predictable and well located chain. We use Hampton Inn often. Breakfast is 4 stars, pool is not open, we were told when we arrived, "not open, it's closed", my response : "gee thanks". So that would be zero stars. Yes, I really like hot tubs and swimming a few laps to relax after a long drive. Glad it's here in Jackson - cost about $50 more than the other chains. read more

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Our stay started with blinds that wouldn't open. The staff was super nice...the blinds were Electric in an ADA Compliant room. Staff was trying to help with the upgrades that were Not ready for the public. The shower curtain fell off and there was plenty of mold in the shower:( Breakfast...bar wasn't ready until 6:20 and the staff was unapologetic and acted as though we were in the wrong for arriving at breakfast at 6 a.m., when it's posted that it opens. We usually trust a Hampton Inn but for a travel ball tournament, I would look for another hotel. read more

Hampton Inn & Suites Jackson - This is what we arrived at to keep the blinds open :-( - Hotels Near Me - Jackson, Tennessee

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Horrible horrible. Charged for a stay even though I had an email cancellation verification. I cancelled a reservation two weeks out but was still charged. When I attempted to resolve the person on the front desk was nice but unable to resolve. I called the corporate help line and that's when it started. Rude, didn't care and so unhelpful. When I told them I had an email cancellation confirmation they didn't care and refused to reverse any charges. Rude service and no answers. Unbelievable that they think it is ok to charge for a cancelled room TRAVELERS BEWARE!!! read more

I am driving across country with my family and stopped at the Hampton in. First, the front desk was rude at check in which I blew off. The lobby was nasty, looked like it hadn't been cleaned in awhile. We got to our room and it was FILTHY and the shower wouldn't work. I went to the front desk and he switched us to another room. We walked into the room and the coffee pot was sitting in the middle of the table and crumbs were all over. There was, what looked like blood, on the walls by the bed. I went back down stairs where the front desk gentleman was on his AirPods talking on the phone. I was a big inconvenience to him as he had to stop his conversation to talk to me. I told him about the room and asked to speak to a manager. He said there wasn't one. I told him the issue and he didn't care and told me there was nothing he could do. I'm disappointed in how rude the staff has been at every turn and disgusted at the filth. I travel for work often and stay in hotels and never have I been in one so unkept. read more

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My youngest son and I were in Memphis for a funeral and drove to Jackson to spend time with other family members that Saturday. We frequent Hampton Inns when we travel. This location was in a very remote area = nothing around it! The room was nice - good size, nice bathroom, comfortable. The lamp lighting over the desk could have been better - but not a dealbreaker. The front desk chick wasn't Ms. Congeniality at all - and unfortunately, we had to encounter her when we arrived and when we departed. Hopefully, she's not on the schedule often! Other than this, we did not encounter any issues. Unfortunately, we didn't check out the complimentary breakfast on Sunday morning. I'm sure it was great! read more

GREAT staff that made you feel welcomed at check-in and throughout my stay. Definitely will return when I work in the Jackson/Northwest TN area. read more

On Saturday, February 20, 2024 about 3:10 pm I talked on the phone to the receptionist at this hotel to book a room for one night. I am leaving the time and date so the management can know which employee list business for them. She was not nice, she was not helpful. I just told her to forget it. There are so many hotels to book in Jackson, TN that are very nice it's not worth it to try and stay where your money isn't appreciated. read more

After multiple flight delays, I ended up getting a rental and making the excursion from Ohio to Louisiana. Nearing midnight, I saw the hotel from the highway and decided to rest for the night. I parked under the underpass for convenience and rang the doorbell, which indicated to me that the building was secure. A friendly gentleman greeted me from behind the desk, got me checked in, informed me of the renovations and the continental breakfast. He was professional & personal, and as a female traveling alone, he put me at ease about staying the night. The room was clean and not by the elevator or stairwell, which was important to me. The breakfast was to be expected from any continental breakfast and the other guest were friendly and pleasant. The morning attendant was super friendly and encouraging and checkout was easy. This would have been a 5 star review, but the staff member who oversaw breakfast was on her phone, rude when asked for a separate utensil for the sausage, and did too much walking around while complaining loudly. There are too many people in this world who'd love to be employed, so if you're that unhappy, go find somewhere that better suits your needs. All in all I'd definitely recommend staying here, and thank the staff for making my stay memorable! read more

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If I could give this zero stars, believe me I would. I am a loyal Hilton customer, but made a huge mistake staying here. It's absolutely filthy. The bathroom had zero toilet paper. The shower was dirty. The pillows and bedding were stained and disgusting. The whole building has an awful smell. It's musty and just so gross. If I hadn't arrived so late at night, then I certainly would have left. Please don't waste your money by staying here. read more

Hampton Inn & Suites Jackson - Hotels Near Me - Jackson, Tennessee

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Hands down the worst Hampton Inn I've ever been to. The front desk staff was less than helpful. I wound up leaving within 20 minutes and staying at the Courtyard next door. This hotel does not value their Diamond members at all. The stagnant smell of cigarette smoke was so terrible, it smelt like a nightclub in my room. The hotel just wasn't clean. There were stains on the carpet and randomn cleaning products just left laying in the room. read more

Hampton Inn & Suites Jackson - Dirty hallway area leading to my room - Hotels Near Me - Jackson, Tennessee

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Bed is old, hard, creaky. The pillows were soft. The shower had mildew in the grout. Room has dated decor. I wouldn't stay here again if I was passing through. read more

Difficult check in after a long day. The staff cares a lot more about computers than they do about people . Shower not hot in too many other things broken. Definitely a customer for the competition from now on read more

Hampton Inn & Suites Jackson - No waffles and no juice at the breakfast bar and nobody cares. - Hotels Near Me - Jackson, Tennessee

Do NOT stay here. No hot water, front desk clerk doesn't care. Room is super small, crappy television service, no cable. Waste of time and money. read more

There is nothing wrong with this hotel. It's a solid 3/5. It's no frills, bed, bathroom and TV. Very basic. Good for a quick stay, wouldn't necessarily like to stay here more than 1 day. Check-in was easy, room was ready early, and parking is very simple. If you like no frills, this could be your place. I think I've stayed here 3 times. Some rooms seem better than others. Give it a try! read more

This Hampton has been on the skids for some time, but there seems to be no attempt to stop it. I was charged almost $200 for my room. When I got in, I found that the AC was filthy and long overdue for a cleaning. When I went into the bathroom, I found that the sink had no cold water. It had hot and warm. The dome light in the ceiling was burning out and provided almost no light. There was no luggage stand in the room, which is pretty standard in most hotels. No clock radio. I guess they are old fashioned. I went downstairs and complained. The person at the desk took them down, but didn't seem to have authority to do anything about it. The next day I got a new room, which was better, but dark. Minimal lighting. There was a small couch in the corner, but no light, so you couldn't read there. Again, no luggage stand or click. Icall the desk about it and was told "I guess they took them out when they renovated ". They may have replaced things, but there was no renovation here. Little things are important when you are paying these prices. I have stayed here many times in the past, but will avoid it in the future. read more

Staff at front desk not friendly at all. No soap at bathroom sink. No cold water in shower, scalding hot water. Place looks like it needs a good cleaning. read more

We had a great experience there! I brought a group of 36 and we got great customer service! The breakfast was great and the customer service was too. The rooms were clean and comfortable. I would highly recommend. read more

This wasn't a pleasant experience from the start. We arrive at the hotel around 10:30pm and the front desk clerk has left a nice looking note saying to call her personal number as she's helping a guest. By the time she made her way to the lobby, so did her friend, assuming whom she was hanging out with instead of doing her job. She finally checked us in, but of course, our room number was said out loud while other guests were around waiting for her assistance. Safety issue. When we get to our room, I noticed several things wrong. For starters, no bars of soap in the bathrooms. So when I called the front desk, there wasn't an answer. Good thing I had her personal phone number from earlier to call her and tell her I needed soap. Telephone faceplates weren't there. Another safety issue because if there's a fire at the hotel and you forgot your room number or your room key is on the other side of the room, you can't tell anyone what room you are in. This is why room numbers are listed on faceplates. For that specific reason. Next, there was a drawer off track and just hanging there. Also, there were plastic pieces from the AC unit just laying there on top. Not a good, clean look for a Hilton anyway. To top it all off, there was a stain on my sheets, mattress, AND bed skirt, and the pillow cases were paper thin. Although this may seem picky, but keep in mind that this is a Hilton property, I am a Blue Diamond member who thinks this property deserves better service and a housekeeping team who has better attention to detail. The obvious lack of care from the staff and GM that has resulted in me giving a 2 star. read more

Hampton Inn & Suites Jackson - Hotels Near Me - Jackson, Tennessee

After attending Jackson TN BrewFest, it was nice to settle into our room. Accommodations were great. Room was large and clean. In the morning we enjoyed a complimentary hot breakfast downstairs. Not in a rush, we left satisfied..... Not too long after, I received a phone call from Deborah at the front desk notifying me I had left my IDs and CCs. I am so very thankfully for the call and especially Natalia, housekeeper who found my "pocket belt" .... With all the insane cruelty in this world, a glimmer of hope still shines through.... Thank you for your honesty and integrity... read more

Shout out to Hampton Inn! This is a wonderful hotel to stay --We strive to always stay at Hampton Inns when traveling! Shout out to Doreen at Hampton Inn in Jackson, TN, she was awesome!!! We were tired from driving and she was so friendly, efficient, and compassionate! We lost our key and she said no worries--Thank you Doreen for your kindness! The Hampton Inn is pet friendly, clean, great coffee in the morning and a great location! Restaurants are close by and we had dinner at a really good Italian one nearby--Doreen gave us a list of great places to eat nearby--Wonderful place to walk, a large green area for pets!! We'll go back!!! The Best!!! read more

Our van broke down in Jackson, TN on our way to Pigeon Forge for work. It was the middle of the night. I looked up reviews for hotels and chose this one. I'm very glad I did. Upon arrival the front desk was amazing. He was super friendly and said if we need anything just let him know. The room was clean, bathroom very clean, AC worked perfect. My only minor complaint is the bed is very firm but that is a preference of some people. I much prefer a softer bed. Otherwise my experience was great. We will definitely recommend and return if we are ever in need of a hotel in Jackson. read more

Avoid this Hotel at all cost! I had 3 rooms here last weekend, and family members had another 8 rooms, so the problems at this hotel seem to be systemic. The biggest problem was with the hotel staff, they were completely unsympathetic to all of the maintenance, cleanliness, and basic hospitality needs of the guests. Rude responses from front desk, glaring looks, and comments made to family members, which had gathered to attend a funeral for our father, made the stay the mist uncomfortable and memorable, in a very bad way, that anyone could imagine. Dogs are allowed, and I absolutely love dogs, but we had big dogs on the third floor, which is probably the reason for my feet being black when walking on the carpet. Gross!!! A brother discovered feces on his bed. Health dept, where are you? Mildew on shower, cool water at night( and my wife likes a bath at night). NO house keeping service for the 3 nights we stayed...even after requests. I tipped the housekeeping lady when she knocked on the door to clean one night, when I came back we found new towels...no tidying or bed made!!! Really? Front staff response was, "complain, but owners will not do anything!" This place should be shut down. So again, avoid this place like the plague...you might actually get it if you venture into this establishment. Oh, did I mention the tossed out mattresses out by the parking lot? Never again.., sME, and I am a Hilton Diamond member that will no longer be loyal to Hilton brand from now on. read more

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Staff was very rude. Carpet and bedding was stained. Personally, I would never go back to this hotel.

Mattress too firm. Not enough lighting in room. Shower was showing age. . Good points, quiet and easily accessible. Clean. Great staff. Very friendly. Price steep for the area. read more

Stayed here since we were working in the area. The evening staff seemed friendly and welcoming while the day/morning staff seemed too busy to notice anyone. The room was clean and comfortable. Breakfast was pretty typical except for Tuesday. They got a little fancy putting chives on their omelettes and sugar on their bacon. Probably some of the better bacon I have ever had at a Hampton... it wasn't paper thin... but definitely could've done without the sugar. Also, on a Tuesday they had a food truck right outside. For me, this seemed extremely weird as the hotel isn't really by anything else and the only clientele would have been the guests... but most business travelers would probably not eat here. So why three stars? Two reasons. 1.) Location - it's secluded if you like that, but you do have to jump on the freeway to get anywhere. While it is close enough to the main shopping area to not make a huge difference from a driving perspective there is nothing in walking distance. 2.) The gym - They have one treadmill and one elliptical machine and every time I went down to use the treadmill it was taken. read more

I should start off by saying that I rarely give a five star rating on any place unless I'm just blown away and overwhelmingly impressed. With that said, I was completely satisfied with this hotel. It was clean, quiet, comfortable, and the staff was very friendly. I would definitely choose this hotel and would recommend it to anyone. Props to Tay at the front desk - he's Da Man! Hooked us up with the last room available. Check it out! read more

Mixed review on this hotel. Spent $229 and was anticipating a "nice" hotel. The lobby was clean. We checked in via the app so I didn't have to stop by the desk when we first got there. The next morning I came to ask a question. The front desk person was on their phone and did not look up until I said excuse me. This was in the morning when the lobby was full of people eating breakfast. Breakfast was typical. Nothing special but it was nice. There were no luggage carts to assist with bringing our luggage in. Since we were on a road trip we had a lot to carry in. That was disappointing. The room was spacious. Had a small kitchen which was nice. The bathroom was not clean. The sink was full of dude facial hair. I've inclosed a picture. The tissues were empty. The toilet paper was empty. So surprising for a Hilton and for $200+. The bed was comfortable and smelled clean. I was just really disappointed in the dirty bathroom. After using rest stop bathrooms all day I was excited to use a clean bathroom. Not the case for me. I guess I could have complained and changed rooms but after carrying everything up, I just didn't have it in me. Will not stay there again. read more

Hampton Inn & Suites Jackson - Dude facial hair - Hotels Near Me - Jackson, Tennessee

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My favorite hotel in Jackson and I have stayed in more then a few. The staff is amazing and has always been over the top helpful! Anything you need, they bend over to provide it for you. Even have quick grab breakfast to go in the morning if you need to get on the road. Rooms are extra clean and super comfortable. Beds and pillows are great and if you need extras - just ask. They have the usual hotel breakfast in the morning but step it up one notch with the Texas waffles with super yummy toppings. I am a tea drinker and they have super different varieties of teas which is very nice. I can't say enough! Stay here when you come to Jackson. Absolutely the most comfortable, friendliest, cleanest place in Jackson! read more

Eh, 10 year old Hampton Inn, but not much else to choose from in the area for Hilton Honors members. Location is right off the highway and easy to access, but that's about all is has going for it. Some random employee knocked on my door at 5 PM on the evening the day I checked in - not sure what that was about. My room door was also open when I first entered as I guess the maintenance guy had left some stuff behind. Luckily a maid was in the hallway and grabbed it. The gym is laughable. It's crowded when 2 people are using it. I am told they are renovating the building, but the gym was going to remain the same size. Room was average, slightly dated and different set up than the usual. TV is very small and very far away from the bed. I did pay for the faster WiFi and was pleased, but all and all I am glad I only stayed one night. Kind of wishing I would have stayed at the Courtyard Marriott across the way as it looked more up to date and modern. read more

We typically choose Hampton Inn whenever and wherever we travel. The experiences are typically good. We were somewhat disappointed with this location. It did not meet the standards that we have come to expect. The cleanliness of some of the public areas was not great. The room was not as comfortable as normal. The mattresses were very firm and not comfortable. I woke up with a back ache. Due to Covid, the breakfast was in a box instead of the normal hot breakfast. That is understandable. However, the box breakfast contained two boiled eggs in a package that tasted disgusting. I gagged and had to split out the egg. The cost of the overnight stay was reasonable and the service was friendly, but we left feeling disappointed. read more

Pet friendly! I thought it was pretty good - much better than I expected. We had two rooms for one night. Just stopping along the way across the country. Room were very clean and designed well. I thought the mattresses and linens were very good. Great AC kept us cool all night. Nice clean bathroom. No complaints! We would definitely choose this location again. read more

Changed my room without notice upon arrival due to construction. Went from a double queen to a king with a pullout which was $50 cheaper when I booked. I had to ask for pillows because obviously there isn't any on the pull out couch, she came back with one and said it was the last one in the hotel( you figure there'd be a bunch since half the rooms are under construction). She did not care about us as guests at all! The room was decently clean. Dead bugs on the window sill, someone picked their nose and wiped it on the wall(don't know how that was missed), hand prints from a toddler all over the room and some weird liquids dried up behind the bathroom door. Hilton opened a case because of the room discrepancy, offered a $7 refund. I did not sleep at all on the pull out. If i had my 2 beds like i booked i may have overlooked the messiness of the room​. These people do not care about you. This is the worst hampton I've been in. Usually they are top notch. Something needs to be done! read more

They charged $189 to my personal card for "taxes." I was forced to give them my personal card when I checked in, even though my company booked 7 rooms on the company credit card...for a bunch of us staying there (for 10 days.) The lobby was under construction the whole time I stayed there...it was a mess. I also had an argument when checking in regarding giving them my personal credit card when they already had a card on file. This happens to me all the time at Hampton Inns where they "accidentally" charge my personal card for the cost of the room. read more