When an impromptu emergency work call has you stay overnight. This was the third hotel I called looking for a room and if it had been based on the attitude of the individual who answered the phone it would have been a no. They only had King Suites left. I was on a fumes and kinda freaking out about other area hotels fully booked. Everything from check-in forward was as expected. Overall it is a good hotel option in the area- maybe just don't call them. read more

Absolutely low level service with a management that doubles down on bad service. Love Mariott, many year member elite level on this account and old account too. Definately choose a different Marriott, the tell of a good location is making right ehat goes wrong. Little things can always happen, bigger things less often. The other day I was at a marriott and my room key opened a door with people in it asleep. You'll notice there's no bad review about that place because management took care of everything quickly we were happy. Notice I am spending time to add pictures and make sure this review gets seen because you doubled down on not making it right when you misbehaved. And you were an absolute terror on the morning that I needed to get out on the road You caused a lot of delay and a lot of stress.And that's not what I want to stay at marriott for and I want everyone to know how much this location absolutely sucks compared to other marriots read more

Fairfield by Marriott Inn & Suites Jackson - My bad review of this location for doubling down on bad service - Hotels Near Me - Jackson, Tennessee

A pleasant surprise. Had a nice stay. Clean room, top floor not too noisy next to highway. Bathroom is getting tad run down on edges. Breakfast was good. Typical Eggs, meat, cereals, oatmeal, bagels, fruit etc. nice addition of dairy free milk as well as regular. Cute mini Belgium waffles makes it easy to share as family. Coffee was good. Do need to replace toaster, it's slow and many wait around to use. Small indoor pool. Has nice fireplace seating area out back but it wasn't lit either night we stayed. That was disappointing. Otherwise I'd stay here again. read more

Ms. Annie and Lamar run the cleanest breakfast bar. They constantly cleaned and kept the bar stocked. This service you would expect st a boutique hotel. Sometimes when they say free breakfast they just throw something up but this is not the case here. I would recommend this hotel to families we enjoyed the indoor pool too. read more

Fairfield by Marriott Inn & Suites Jackson - We played and enjoyed the warm water. - Hotels Near Me - Jackson, Tennessee

Fairfield Inn in Jackson was conveniently located within easy walking distance to shops and restaurants. I was upgraded to a King Suite prior to arrival and appreciated that. The suite was spacious and comfortable but could have used better cleaning - especially vacuuming. A complimentary breakfast is served starting at 6:30 AM. Selection was what would be expected and fairly limited fare. All in all, it was a decent stay for a 2-day business trip. read more

See all

We got a hotel here, and we were on our way to wait to get back home to STL, and everything was well, We got our room, but a surprise was that we got a suite, which is more than what we paid for, and I was not complaining, because we got 2 TVs, 1 Sofa bed and 2 Queen beds. I would definitely recommend this hotel to my friends. read more

Room was homey. I do wish Marriott would invest in bigger TVs. lol Breakfast was a pleasant surprise. crispy bacon. bold coffee and english muffins with jelly. Great time Tip: Go to Takos Borukas. great Mexican food. read more

The staff was so friendly and professional. The breakfast was good. The room was spacious and clean. The towels are big and fluffy. The shower has a rain shower head and water got hot. The bed was very comfy with lots of pillows. The hotel is close to a lot of things. The pool is inside, wonderful and heated. I recommend this hotel highly. I will stay here again and will tell everyone I know that this is the one. read more

Nothing fancy but it was a clean, safe place to stay with my kids for the night while passing through. Pleasant staff, dog friendly with no charge, fairly priced, would stay again read more

Back in town again for a night. Again, Full Disclosure, this was a free night. Not that it mattered. Great service. Love the use your phone as your key option! I parked the car, grabbed a cart, unloaded the car, walked to the elevator and went directly to my room, did not stop at the front desk, although I did get a Hello from one of the employees while walking by. On checkout, did the reverse. In the middle, great room! I know it's not easy to make it that simple, but so cool when it is!! Look forward to my next visit!! read more

From the cast and crew of Henry Box Brown, thank you for making our week long stay comfortable. The breakfast was wonderful and we thank the front desk folks, Barbara, Grace, Lorrie and Germaine who were extremely helpful and gracious in answering all our questions and ensuring our daily needs were given prompt attention. Shout out to manager Ebony for trouble shooting all issues!!!! We are all leaving with the best memories of our pool parties and fire pit conversations! Thank you!!! read more

Area is decent. Room, king suite, was very decent. King bed ( for mom and dad), with a sleeper couch (for 9 years old son) in the other room. 2 TVs. A couple complaints. One is about a wall socket leaning out of the wall, dangerous. Second involves the staff. She seemed fine while helping make my reservation, until I realized she was on her phone while working with me (rude). I didn't care too much until I needed to connect my laptop to the WiFi (which is supposed to be free). My room and last name didn't match. My last name isn't a tough one to mess up, but they do anyways...so I called the front desk to ask for help, she asked me to click on the access code and to let her know when I'm ready so she can give me a code. I took maybe a minute to find the link for the access code and I told her I was ready. She began talking....not to me, to her friend behind the counter with her....I again said I was ready for the code and the phone disconnected...I called back (now a little more irritated, have been driving since 6 AM this and explained the phone must have disconnected or something....no apology or anything, she just gave the code then ended the call...rude...rude...RUDE staff! Apparently her job is to socialize with her friends and NOT help the guest that PAID for the room.. read more

Fairfield by Marriott Inn & Suites Jackson - Wall socket hanging out. - Hotels Near Me - Jackson, Tennessee

Booked this hotel after a long drive through Bonvoy and was ready for a good nights rest. Out the gate it started out great with a good greeting from the person at the front desk. After that, it just went down hill. 1. The pool water was cloudy and it appeared that it hasn't been cleaned for quite some time. To describe it so you the reader can imagine it, i would say this... start with lime green colored water and add 50 to 75 Gallons of milk. The pool is maybe 4 or 5 feet deep and we couldn't see the bottom, who knows what kind of creatures or surprises were lurking in their. 2. The hand sanitizer dispenser (by the elevator) looks like a flock of seagulls (not the band) crapped all over it after eating Mexican food for a week and the level of crap is now an attraction for all to see. Obviously, this has become the standard here, and the details do not matter...unless you're looking for art in the form of sanitizer buildup and whatever else is growing on the catch tray. More to follow..... read more

Fairfield by Marriott Inn & Suites Jackson - Sanitation station. Review from September of 2019 had same comments - Hotels Near Me - Jackson, Tennessee

The customer experience was lacking due to the hotel being understaffed. Air conditioning was non existent in the hallways and elevator. Television remote didn't work and was assigned an uncleaned room. Management of the hotel was lacking! read more

We checked in a little past midnight. Platinum Elite status was great. Actually received an upgrade into a suite. Friendly service, and it was very clean. read more

I have stayed at this hotel several times over the years visiting family & for work and have always gotten really good service. I have never had an issue with them and must say have have gotten better service here that I have at any of JW or Ritz and others. Over the past few days, I had to spend more time here because of the illness and death of my mother in law. Once they found out and I must say, they have truly exceeded the 5 star rating that is showing in this review. They have been so accommodating to the entire family and I want to say THANK YOU! I guess the bad thing about writing this review is that it's going to become even harder to get a room but once you stay here, you will see why and start when you visit Jackson. Everyone have always been great from the time you check in till the time you leave and I must say this is the best hotel in Jackson by far! Typical if they are booked and I can't get a room, I drive the 2.5 hours home verse staying somewhere else. read more

What a great hotel! Everything is fresh & new! Great warm color scheme in the comfortable rooms too! The shower is awesome, great strong water pressure, who doesn't love a nice long hot shower after traveling?? Check in process was smooth and we were in our room within 5 minutes! Slept great!! Woke up to a great breakfast and friendly smiles from the staff!! They even give you complimentary Kind granola bars at the front desk! I would give 10 stars if I could!! read more

See all

This is the second time my sister and i have stayed here and again its very nice clean and the beds grab you and pull you in you will get a great nights sleep !!! This is the place to stay in Jackson for sure !!! Oh and the staff super friendly !!! read more

This hotel is halfway between my home in Ft Worth, Tx and my sisters mountain home in Jefferson NC. Rather than drive 16 hours I drive 8, stay overnight at this hotel then continue my drive. I stayed here the first time when they were brand new. The area has grown so much which is great because there's plenty of restaurant choices. The staff here is extremely friendly & professional. The rooms are nice & very clean. I will stay nowhere else when passing through Jackson. read more

We have been here multiple times and have had nothing but good experiences. The hotel is nice and clean and has friendly service every time. This time there was an issue with the elevators (my boyfriend uses a wheelchair), and the hotel staff were extremely understanding and acted as quickly as possible to help. They were incredibly nice and let us know immediately when an elevator was working again, which happened very quickly. We will definitely stay here again and would absolutely recommend! read more

While coming to visit family we unexpectedly needed a hotel room. The room was clean and spacious. The pillows though were horrible. So flat and left me with a crook in my neck and shoulders. The bed was comfortable. The curtains didn't stay all the way closed to block light in the morning. They offer continental breakfast but we didn't partake. Be aware that housekeeping leaves around 1 or 2pm so we couldn't get our room cleaned. Everyone we encountered at the front desk were helpful and friendly. We'd definitely stay here again if need be while in town. read more

Stay at this hotel anytime I go to Jackson Tennessee. I am a titanium elite Marriott member. The staff is amazing and have always been very friendly and helpful. My last stay though on April 1st I was bitten by bed bugs at this location. I reached out to Marriott corporate twice and never had follow up. Very disappointing!!! read more

Accidentally left a men's suit in the hotel room closet. Called that evening when arrived home and was told to call back for housekeeping the next morning. Did so and no follow up from hotel. Called again in the afternoon. Was told they would check with executive housekeeping. No follow up. Had to have a local family member go to the hotel. Hotel staff then checked the room, which by then had had another occupant in the room. No suit. Totally our fault for leaving the suit, but how does that not get found? Plenty of options in Jackson. NEVER AGAIN at the Fairfield. read more

Simply amazing! This is my go to spot when I travel to Jackson, TN to visit family and friends. Super clean and conveniently located near lots of restaurants and shopping. Easily access to the highway without the noise. You cannot go wrong if you choose this hotel. Front desk staff are very accommodating and pleasant. Wanna experience that Southern Hospitality for yourself? Book Fairfield Inn & Suites Jackson. read more

After a full day of driving and the set back of not catching Panera before it closed and Hilton Inn across the street not having any rooms left where we usually stay, we headed here. A great decision. Their beds were A1 and provided decent shampoo/conditioner/body wash option that didn't dry out my skin & hair (as most hotel options do). As for precautions for COVID-19, hand sanitizer was available and in the AM they provided little breakfast goodie bags (banana bread, yogurt, granola, mini orange juices) to grab and go (coffee and juices too). As a plus, noticed a lot of their options were also organic and healthier eco-friendly substitutes (cane sugar packets, recycled paper cups). This is the place to stay at if you're staying in Jackson!!! :) read more

We had a group booking here at the Fairfield Inn, Jackson in which the hotel manager was so wonderful to work with. Beth was always responsive, friendly, and helpful in making our reservation and accommodations work for our group. We will definitely be returning to this hotel in the future! Customer service is excellent! read more

Thank heavens for this hotel! It was clean, quiet, friendly staff and comfortable bed. Lots of food choices around and parking was great. Would stay again in a heartbeat! read more

Hotel and room was very clean. Bed was comfortable. I stayed on the 1st floor and it was quiet. The only complaint I have is the coffee was very watered down. read more

This place is clean and have great lobby to hangout. Staff here is really friendly & helpful. Another great thing about here is close to many places to eat. I forgot my charger so needed to run to Bestbuy which was only few minutes away :) read more

Horrible service! They forgot to clean both my rooms, then asked me after I called what did I need because housekeeping was gone! The manager Tiffany then gave me the number for the rewards line instead of customer service. She told me Marriott does not change sheets every day, so I could get my bed made but no to sheets being changed. No more Marriotts for me!!! read more

Hotel was excellent. Modern and beautifully decorated - very colorful. Rooms very clean and front desk staff super friendly. Jarrell (sp.?) was great. Close to shopping and restaurants and easy access to I-40. read more

Fairfield by Marriott Inn & Suites Jackson - Lobby - Hotels Near Me - Jackson, Tennessee

An Amazing Hotel ! Brand new, nice modern lobby and professional helpful Staff ! Very Clean ! Stayed 3 nights in October 2017

I stayed at the Fairfield Inn 2 times over the last few months. I found the property to be clean and new with the employees to be helpful and professional. When I checked my on-line credit card I was shocked to see 2 , 300 dollar charges that did not need to be there. I even confirmed these charges with my credit card company. The credit card account manager told me she could see the charges had been approved, but had not actually posted to my account. The Barclay account manager told me to call the Fairfield Inn and try to work out the errant charges. If I could not do that , to call back to Barclay and she would enter a dispute against the 600 dollars of errant charges. I left a voice mail with the Fairfield Inn account manager. I got no return call. I checked my Barclay account the next morning and I realized that the errant charges had simply disappeared as mysteriously as they had initially appeared. I did get a subsequent email from an another account manager from Fairfield, who feigned ignorance by saying she did not know why she was asked to call me because these charges did not appear on my Folio. ( Folio is a document furnished by the hotel). I was referring to my credit card account. Bottom line, I will not ever stay at this Fairfield Inn again. ( These are my opinions and a review of this awful experience). read more