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    Collier-Butler Funeral Home

    5.0 (1 review)
    Open Open 24 hours

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    8 years ago

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    Crestwood Memorial Cemetery & Funeral Home

    Crestwood Memorial Cemetery & Funeral Home

    4.2
    (5 reviews)

    I have always been treated with respect when I have called Crestwood Funeral Home with a question…read more I have asked for direction to my uncle's grave marker. The young lady, Michelle, was kind and courteous. She even texted me a picture of his marker and gravesite as I am disabled and I can't walk well on uneven ground with my walker. She went above and beyond what I would have expected of a representative of a large business as this. My niece and I was having a day out together. We visited the gravesites of several of our relatives at more than one cemetery. We ended up at Crestwood and couldn't find my niece's grandparents graves. The cemetery had changed in my niece's memories of the site. I called the office and Michelle again stepped up and attempted to a.ssist us in finding the plots. Thank you to Crestwood Cemetery for being there every time we needed them. Jane Bishop

    My family entrusted this funeral home with one of the most sacred responsibilities imaginable:…read morelaying our grandmother to rest with the dignity and care she deserved. Instead, what should have been a solemn, meaningful farewell became overshadowed by a deep sense of disappointment and quiet heartbreak that lingered long after the service ended. Our grandmother passed away on a Tuesday, and her funeral wasn't until the following Monday. In those long, heavy days of grief, we believed there was sufficient time for every detail to be handled with care. Yet, when the day arrived, we were met with the painful realization that the flowers that were meant to symbolize our love, remembrance, and final tribute had never been ordered at all. What hurt most was not just the mistake itself, but the way it was handled afterward. When the oversight came to light, we were met with a response that felt distant and insufficient, as though the emotional weight of the situation had not been fully understood. We were told there was little that could be done beyond offering a refund. They did offer to order the flowers once the error was discovered, but this was after the service had ended. The moment had passed, and with it, our chance to honor her as we had envisioned. We declined, because the trust we had placed in them had already been shaken. A refund cannot restore a moment that has already slipped away. It cannot replace the absence of something so symbolic on a day filled with grief. The opportunity to honor our grandmother in the way we had carefully planned was gone, leaving behind a quiet ache that words cannot fully capture. Our family has owned these burial plots since 1944, a place tied to generations of memory and meaning. To stand there, knowing something so important had been overlooked, made the experience feel even more hollow. We were left to carry that disappointment alongside our grief and try to move forward. I understand that mistakes can happen in any profession. However, families place an immense amount of trust in a funeral home during one of the most vulnerable and painful times in their lives. Based on our experience, greater attention to detail, clearer communication, and a more compassionate response could have made a profound difference. I share this not out of anger, but in the hope that no other family has to endure a similar sense of loss layered upon their grief during such an important and emotional time

    Collier-Butler Funeral Home - funeralservices - Updated August 2026

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