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    Thompson Funeral Home

    3.0 (2 reviews)

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    1 year ago

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    Crestwood Memorial Cemetery & Funeral Home

    Crestwood Memorial Cemetery & Funeral Home

    (5 reviews)

    I have always been treated with respect when I have called Crestwood Funeral Home with a question…read more I have asked for direction to my uncle's grave marker. The young lady, Michelle, was kind and courteous. She even texted me a picture of his marker and gravesite as I am disabled and I can't walk well on uneven ground with my walker. She went above and beyond what I would have expected of a representative of a large business as this. My niece and I was having a day out together. We visited the gravesites of several of our relatives at more than one cemetery. We ended up at Crestwood and couldn't find my niece's grandparents graves. The cemetery had changed in my niece's memories of the site. I called the office and Michelle again stepped up and attempted to a.ssist us in finding the plots. Thank you to Crestwood Cemetery for being there every time we needed them. Jane Bishop

    My family entrusted this funeral home with one of the most sacred responsibilities imaginable:…read morelaying our grandmother to rest with the dignity and care she deserved. Instead, what should have been a solemn, meaningful farewell became overshadowed by a deep sense of disappointment and quiet heartbreak that lingered long after the service ended. Our grandmother passed away on a Tuesday, and her funeral wasn't until the following Monday. In those long, heavy days of grief, we believed there was sufficient time for every detail to be handled with care. Yet, when the day arrived, we were met with the painful realization that the flowers that were meant to symbolize our love, remembrance, and final tribute had never been ordered at all. What hurt most was not just the mistake itself, but the way it was handled afterward. When the oversight came to light, we were met with a response that felt distant and insufficient, as though the emotional weight of the situation had not been fully understood. We were told there was little that could be done beyond offering a refund. They did offer to order the flowers once the error was discovered, but this was after the service had ended. The moment had passed, and with it, our chance to honor her as we had envisioned. We declined, because the trust we had placed in them had already been shaken. A refund cannot restore a moment that has already slipped away. It cannot replace the absence of something so symbolic on a day filled with grief. The opportunity to honor our grandmother in the way we had carefully planned was gone, leaving behind a quiet ache that words cannot fully capture. Our family has owned these burial plots since 1944, a place tied to generations of memory and meaning. To stand there, knowing something so important had been overlooked, made the experience feel even more hollow. We were left to carry that disappointment alongside our grief and try to move forward. I understand that mistakes can happen in any profession. However, families place an immense amount of trust in a funeral home during one of the most vulnerable and painful times in their lives. Based on our experience, greater attention to detail, clearer communication, and a more compassionate response could have made a profound difference. I share this not out of anger, but in the hope that no other family has to endure a similar sense of loss layered upon their grief during such an important and emotional time

    Daniel's Funeral Home and Cremation Service

    Daniel's Funeral Home and Cremation Service

    (1 review)

    What a shameful experience…read more After the passing of my grandfather, we walked into Daniel's and were greeted and welcomed with open arms by Jonathan who was kind and thoughtful with our mourning family. Sadly, after plans were made and the check was cut, their behavior changed drastically. Lee was our funeral director, and I genuinely can't recall one positive experience with him. When we arrived at our service the flowers had not arrived, and when we asked Lee where the flowers were, he told us without hesitation that we had not ordered any flowers from Daniel's (they were just running late, but his knee jerk reaction to lie to the recently widowed was a early indicator of how the rest of the day would go). To add insult to injury when the flowers did arrive late, the ONLY flower the wife of the deceased repeatedly asked Daniel's not to include in the arrangement were on display front and center. Throughout the day, Lee treated myself and my mourning family as nothing more than an inconvenience. He was short, rude, and generally pushy all afternoon - treating the sacred ceremony as nothing more than a job he was counting down the minutes until he got to clock out of. On more than one occasion, he gave incorrect instructions to members of the ceremony and argued with members of the family for following said incorrect instructions. After the ceremony was over and attendees were walking out of the church he was frantically rushing grieving family members to their cars, depriving them of any time to talk to any of the 150+ guests who were in mourning with the family, many of which had traveled from states away. This was made even worse by the fact that he had our escort leave long before even half of the attendees had a chance to step out of the church, resulting in a procession which was only 6 cars long, with god only knows how many people left behind. By the time we got to the committal service only 4 of the 6 pallbearers had arrived, and when asked to wait for others to find their way to the cemetery (since they were not able to join the procession due to his impatience), he rudely declined and arbitrarily picked people from the crowd to take the pallbearers place (to make matters worse one of those selected was the ex-husband of the deceased's daughter) and rushed the coffin to the burial site. When folding the American flag after the ceremony he even scolded the gentleman holding the other end of the flag twice in front of the few that found their way to the committal service - all in about a 30 second window. The gentleman who handed the flag to the widowed even got the branch of the military the deceased served in incorrect. There are at least 3 or 4 more anecdotes of equally egregious behavior from Lee, but for brevity's sake those will be left out. It's such a shame that an otherwise wonderful ceremony for a deeply loved and cherished man had such a damper put on it by Lee's impatient, unprofessional, and outright rude behavior. For your own sake, I hope anyone reading this will think twice before walking into the doors at Daniel's if you want your recently departed and their family treated with the tact and patience needed in your time of grieving.

    From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

    Thompson Funeral Home - funeralservices - Updated August 2026

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