Dave did a great job explaining the services being completed, recommended a preventative maintenance plan and even ways to save money going forward. I'd recommend Collier's to anyone who needs service and installation! read more

scheduled them to come service my air-conditioning. First appointment, they just didn't show up. I lost a day at work. Second appointment they called an hour ahead, saying their technician had to go to the hospital and they had to cancel. I lost another day work. Third appointment, they showed up, but did not have the right tools to properly check my system. It is a common system that they have serviced for me before. The tech looked at it, used my hose to spray a filter off, and told me my system was old. Total charges were $230. But hey, they do have a very efficient billing system as they have already sent me the bill and it has been 2 hrs since the service call. read more

this company is a sham! DO NOT USE THEM!!!! came to my house used my garden hose to clean out my a/c. did NOT fix the proble. charged me $350 for absolutely zero results. then proceeds to tell me it's going to be another $500 to run a test and they don't even know if it will fix the proble!? DO NOT USE THIS COMPANY! read more

Terrible company. Contracted them to install a mini split system (3 zone). took 3 weeks for estimate, then they scheduled 3 start times (wasted 3 months time total)...never showed up for any of them, not even a phone call. I gave up, hired someone else...they charged me $2500 LESS than Colliers for the same exact system (same brand, same size, same install). Colliers then called me 2 weeks after to tell me I signed a contract and they expected to be paid. I can't think of a worse business experience in my life. read more

Well over a year later our geothermal unit is running great, with zero thanks to this business. Obviously a new furnace was not necessary, all that was needed was an actual honest business to fix their "mistakes". Attached an example of their "work", luckily it didn't catch on fire. read more

Collier's Heating & Air Conditioning - Heating & Air Conditioning/HVAC Near Me - Warsaw, Indiana

We had a great experience with Colliers. All personnel were prompt, knowledgeable and very conscientious about cleaning up after themselves. We especially appreciated their patience in explaining how our new fireplace works. read more

Apparently, they don't need or want new business. Rep spent about an hour looking of our building for 5 zone mini split install, said he needed to get pricing on unit and will have quote soon. 3 weeks later I called and asked about the quote, was told it would be ready the next week. Its been over 4 months, never did hear back from him. Thanks Ryan Ousley! read more

I have been reasonably happy with their service any time I have called Collier's. Collier's has been my heating and air service provider since I moved here in 2009. I had them replace my furnace in 2015 and now my AC unit. The furnace did end up having an issue while it was under warranty. They fixed the issue with no cost to me. The main reason I only gave 4 stars was that it took a week to get the sales person out to give me a quote, had a bit of "sticker shock" at the price and then it was nearly a month before they were able to install it. To give some credit, it was going to take 2 days longer to get the sales person out when I called another service provider. They have finished installing my AC unit and I am very happy! John and Joel were very friendly, respectful and helpful and did an excellent job installing and cleaning up after! read more

I would give 0 stars if I could. This business was dishonest. The service tech came and completed a repair to the furnace, which several hours later nearly cause the furnace to burn up. The services tech said we selected a service package from a services binder. The tech never presented us with a binder or discussed package options for services. The owner of this business was rude when issues were addressed and said, "in any compromise someone leaves unhappy" - meaning me as the customer. BEWARE! read more

Collier was always our trusted vendor when it came to our HVAC servicing...until we decided it was time to sell our home. We had Collier out to our home in December of 2018 and then again in February of 2019 to do routine servicing as well as maintenance to our HVAC system, as we had concerns and assumed it might need to be replaced or, at a minimum, have some of the components replaced. To our surprise, the technician told us there was nothing wrong with our HVAC system and told us that we should have our Hot Water Heater checked out, as he noticed some things he was concerned about but wasn't the expert. The Collier expert came out later that day and told us there was nothing wrong with our hot water heater. We were relieved and happy that we didn't need to spend a ton of extra money on HVAC or hot water heater replacements. A month later, we decided to sell our home. The inspector recommended that the buyer have some things checked out prior to purchasing, which included the HVAC system and the hot water heater. The buyer chose Collier, which we were, at the time, happy about, as they knew our home and the regular maintenance we have had. They informed the buyer that our HVAC system had a lot of issues and needed components replaced as well as we needed to replace our hot water heater. This was a huge shock to us, as we have always been very open and honest with the technicians that have come to our home to say we were expecting to be told it was time to replace. We wanted to have a second opinion on the HVAC and hot water heater as this made no sense to us. We had another company come out and give an opinion. While they did mention that the HVAC system did need some parts replaced (at a third of the cost that Collier quoted), they were floored that we had our system serviced twice a year. They said it looks like it had not been serviced for years! We told them Collier came out at least twice a year to service it and additional times as we had issues with belts/bearings. They also asked why we didn't have a furnace filter in our system. We let them know Collier in February 2019 told us there was no point since there wasn't any brackets for it (mind you they installed this system for the old owners). The second company recommended we install brackets (less than $100) and keep the filter as it serves a purpose in your HVAC system. Even today, I received a bill at my new home for the cost of the service call that the buyer scheduled (at their own expense) for Collier. I called to let them know there had been some confusion, as we no longer live in the home and the bill was dated for service the same day the buyer had them out and that our bill from February was paid months ago. The rude lady asked when we sold the home, which was obviously after the service call and told me that it was my responsibility to pay the bill. I told her this is ridiculous, you have to have some sort of service order form that stated who requested the service. You cannot send me a bill for something I didn't schedule and demand I pay. I WOULD NEVER USE COLLIER for anything and am disappointed I gave them my business for so many years. read more

Never been so disappointed in my life. Had issues with heating on north end of house. They installed a two stage furnace knowing my ductwork was too small. So they initially cut an opening in my return plenum in the basement knowing that wouldn't recycle the house air. Then when I complained they installed another return air closing the opening for more money. That didn't help so they said get someone else to insulate the ducting. "We were only selling you a new furnace." read more

its wild I pay Colliers to come out twice and they tell me my thermostats are the problem, so I pay them $700 for three new thermostats for my geothermal waterfurnace, which I installed myself. only to find out that wasn't my problem at all and I fixed it my self by watching YouTube videos. All it was was the drain tube was clogged and kept shutting the unit off....really colliers.. you owe me a refund! I spent a crazy amount of money for something that still didn't fix the problem and I fixed it my self! and once i took the panel off and saw the drain pan it was VERY OBVIOUSLY CLOGGED FULL OF ALGAE AND WATER RIGHT THERE IN FRONT OF ME! read more

Very disappointing. They looked around and then found we had no refrigerant. So ok lets find the leak before we refill it. He didn't have the stuff so he would come back in morning. Well next day came we never heard from them till late afternoon when we were gone. They said it has to be right now or not for another week. I said excuse me. U cant expect me to be home in five minutes w no warning. They were rude as hell!!! So I paid 120$ for nothing! read more