I contacted a number of the obvious places in Cambridge for service on my several-years-old Brother copier/scanner. (It was producing near-unreadable double images.) It seemed that none of them offer printer repair. Reluctant to just give up and buy a new one, I called Collins in Arlington. I couldn't be happier! My machine just needed a diagnosis and a new part. The newly repaired machine is producing sharp, clear copies. They also cleaned it--it looks like new. A very gratifying experience. read more

Cleared a paper jam from my Brother printer in less than a day, at a very reasonable price given the the printer had to be largely disassembled to get out the errant scrap of paper. Very nice people to deal with and I recommend them heartily. read more

they fixed my typewriter but the service was slow and rude, the price came out at $175.. i don't think it was worth it. it's actually still a little broken. read more

Very knowledgeable office machine repair technicians right on Mass Ave in Arlington, Massachusetts.

I brought both my typewriter and color printer there. They did outstanding work on the typewriter and were very friendly and kind. I kept calling about the printer. Once I talked to a person and she said they'd give me a call back about the printer. I didn't hear back. I called over the summer and fall a total 6 times and never heard back. So now I don't have a printer. I live quite a distance from them, so stopping by in person isn't easy. Really disappointed by this, especially as I now have no printer. read more

I dropped my printer and out of all the authorized Brother printer repair shops, Collins was the winner for the lowest cost to diagnose....only $38 and.... the cost is deducted from the parts and labor. The other repair shops charged over $90 to look at it plus parts and labor, which .akes it cheaper to buy vs fix printers. Thank you Collins for contributing to saving the planet by fixing one printer at a time! read more

At-home service of large scale printers is a rarity so I was delighted to find a local company who were able to come and fix my plotter. Reasonable price given it was a home visit. read more

Had a great experience at Collins Office Systems. My daughter's printer hadn't worked for quite a while. She had tried everything to get it working, but had given up when she discovered Meti and his wonderful repair shop. He was very patient and explained everything he would do to assess the problem. He called that evening to let her know how it was going and had the printer working by the end of the next day. Couldn't be happier with the price and the expertise of the repair. No need to buy a new printer! Thank you Meti. read more

Meti repaired my Remington Rand Noiseless typewriter when other so called "typewriter service technicians" would not. They did not want to be bothered. Had loose linkage on the M key, stuck Margin Release and a bent type arm. Came out great and works great. Saved from the graveyard. Highly recommended. Great personality too. Give him a try. It's worth the drive. read more

Collins Office Systems - IT Services & Computer Repair Near Me - Arlington, Massachusetts

These guys really know what they are doing and are terrific to do business with. They fixed my old fax over the phone! Great customer service! read more

After calling several printer repair places, I was given an unusually good price by the Collins Office Systems owner, Meti. And this was for a house call to fix my large 6-year old HP Color Laser Jet Pro MFP M477fdw printer. My printer is too large and heavy for me to lift and I was eager to find someone who could come to my house to do the work. Meti ordered the part that was needed and Jerry came to my house to do the work. Jerry could not have been more professional or more pleasant and friendly. It took just a couple of hours or so and he did a perfect job. My printer now functions smoothly and beautifully and I feel as if I have a brand new machine. Throughout the process, both Meti and Jerry treated me thoughtfully and respectfully, and were completely reliable. The final bill was modest and, frankly, an excellent value for superb service. What a find! read more

This shop is amazing. Real people, with real expertise, who fix your stuff quickly and cost effectively. I brought my HP color laser printer in to them on Tuesday afternoon, had a diagnosis and repair estimate later the same day, and the printer was repaired and done the following day for a very reasonable price. Couldn't be happier than to have discovered this great shop. read more

Wow. Metic responded to our cry for help immediately, took a look at our ancient IBM Selectric the same afternoon, and had it ready--cleaned, lubed, repaired, happy, and humming--the next day. The cost was reasonable, but more importantly Meti was personable and clearly very knowledgeable. Even had new ribbons and correcting tape, plus solid advice on how to keep the machine in working order from here on in. read more

I had a problem with constant paper jamming in my Kyocera 3511i copy machine. I called Collins Office Systems and the technician arrived in less than 2 hours. He replaced some rollers and fixed the machine right away. The machine has been working like new ever since! I couldn't recommend these guys more highly-- professional and prompt service and excellent communication throughout! Great job, will definitely use their services in the future. read more

Amazing response and service! I called after I was exasperated from spending hours trying to repair my copier. Incredibly, the technician Meti was here within an hour, diagnosed the problem, ordered the part, and then as soon as the part came in a couple days later, he called and came right away to replace the part. Simply wonderful experience with a repair outfit. read more

I run a law office and on a Friday afternoon my 5 year old HP Laserjet Printer made a loud grinding noise and kept jamming. I called Collins Office and they told me that if I had it in their shop, they would figure out the problem before 5:00. I received a call at 4:50 and Meti explained what was wrong, what needed to be replaced, the cost and told me it would be ready Monday morning at 11:00. This shop is terrific. Quick and reasonably priced. I highly recommend. read more

Fixed my Epson p600 with persistent paper jamming. Very friendly, fast, responsive, great service, reasonable pricing, good people.

We were just about to throw our son's newish HP DESKJET out. Every piece of paper went in straight and then took a 45 degree turn and had to get yanked out. I followed the instructions and cleaned the rollers and looked carefully in the seams with a high powered flashlight. I even took dental tools searching for impediments. Nothing. My husband took it to Collin's office and they meticulously and magically worked their magic and VOILA! a big fat rubber band appeared out of ...where?! Who knows? Who cares?! It's working like new now again. They were quick, courteous, conscientious, and reasonable. I like having solid guys like that in town! read more

The technicians at Collins can fix just about any business machine! They repaired and cleaned my favorite Canon printer and it has been working like a charm ever since! read more

Collins Office Systems serviced my Brother MFC-8840D printer three times over the course of many years. Each time they did a terrific job. The last two times they made a service call to my home office. Victor was prompt, efficient, very pleasant and helpful, and is clearly highly experienced. When I had to reschedule due to a pet emergency, he even asked how the pet was when he made the service call. Even though it wound up not being worth it to repair the printer this last time (after 192,849 prints!), Victor was great about thoroughly explaining all my options. They are extremely reasonably priced and very professional. I highly recommend them! read more

My fax machine got damaged when I moved. The manufacturer Brother recommended Collins Office Systems. Meti fixed the machine in a few minutes. He was very professional and knowledgeable. read more