The UPS store in Arlington Heights goes way above and beyond to make sure their customers are happy. I ordered a whiskey gift set for my husband for Christmas, which was dropped at the store as it required a signature. It was, in all likelihood, taken with outgoing parcels as it disappeared. I was advised what to do, and I called the vendor to ask for a tracer on the package. The customer service at the vendor was abysmal, and they never traced the package. The package resurfaced three weeks later and the owner of the store, remembering our conversation, delivered it to me herself. They have my business for life. read more

The UPS store in Arlington always gives attentive customer service and they move the lines forward quickly. I came in today to print a homemade birthday card and Laurie the owner worked with me until it printed out just right. I was very appreciative. read more

Please ALWAYS choose kindness over rudeness unless there's a threat to your life or unpleasantness from the other party, especially when one chooses to patronize your business. I called this store after reading negative reviews about the Cambridge store manager. I figured this would be a better experience; after all, it's Arlington, right? The person answering the phone said, "UPS Store." "Hi," I responded, and proceeded to explain that I wanted to bring in my package to be weighed and cost-priced for shipping so I could get the cost information to the payee before shipping. Then, it all fell apart. The tone went down south, and the UPS agent said dismissively, "You should call UPS!" I said, "I'm sorry; I thought you said you were UPS. I got this number and contact info from the UPS website. Aren't you UPS?" "Call UPS!" And they hang up! Just like that! Whatever happened to customer service read more

Unprofessional people. Dont take calls under excuse they are too busy. On top of a training on customer service they will also benefit from basic training on how to handle calls and use mute mode when appropriate (We dont need to hear their gossips while being told we need to wait 20min on the phone). read more

Well, it's a UPS store and as you might expect there's the typical long wait and messing around behind the counter with employees barking at each other to get off their phone and serve the customers .. so , uh , yea .. it's a packages place where maybe you get lucky and in and out quickly and maybe you get stuck in line wasting time . read more

Store supposed to open at 830am, I've been waiting outside in the cold for 10 minutes now.

I came here for notary services - after trying numerous other places in Cambridge/Somerville including banks, a local income tax plus, and other UPS stores which all either did not have notary services or did not do same-day drop-in notary services despite what their websites said or what I was told over the phone. In comparison, the UPS store in Arlington was amazing. I called ahead, they confirmed notary services were available til 5pm. When I walked in, Laurie was running through her line of clients' needs efficiently like a pro and she got me the urgent notarizations I needed in less than 5 minutes. She was also very personable and kind while doing so. The world needs more people like Laurie. read more

As a Black woman who has had many, many terrible customer experiences, this is top 3. I scheduled to get an I-9 notarized. I went in the day before my appointment to make sure they could do it. This woman said yes and brushed me off. Said it was $10... okay... I just hoped she wasn't going to be the one doing it. lol and behold. She was. No one always at the desk or greeted me. She eventually approached in a terrible mood. She did not know what she was doing and wouldn't allow me to assist her. There are 2 parts, the form and the photocopy of the documents notarized. She didn't/wouldn't do that. She took my $10 and didn't give me a receipt. I saw red. I left knowing that I was going to come back and raise hell when I calmed down and would be contacting corporate in the meantime. Don't go there. Don't do it to yourself. read more

The UPS store in Arlington Massachusetts is the best most helpful people in the world. They always have a smile on their faces and so willing to help you out with whatever mailing need, copes, printing etc. I cannot praise them enough for there professionalism, kindness and friendly personalities. AWSOME, AWSOME, AWSOME!!!!! read more

Laurie, the owner, is one of the most efficient people I have ever seen in action. She cranked through six transactions in about three minutes. (One of them was clearly complicated, so she was handling several of them simultaneously). Just a note to say if the line's long and Laurie's there, don't be so quick to leave cause you might just be done sooner than you think. Go Laurie! read more

It's actually a pleasure to come to this UPS. The employees have a never-ending supply of friendly energy. I've seen them working with a complex situation (shipping tobacco to another country!) stop to look at the number of people waiting and somehow quickly tend to the simpler cases while still helping the complex case. Would rather go to this UPS than the post office or FedEx 100%. Kudos to Laurie for the vibe and the service. read more

I paid for 2-day air- Dropped it off at 4:30pm She was moving so fast I could barely understand what she was saying- but my receipt was correct. Hours later, after the shop closed, a ticket was incorrectly created- then it was checked into RI the next day.... now I see the package is taking 6 DAYS and touring the East Coast states (5 states so far). It will arrive after the destination folks have left. Glad it wasn't a contract, but this is not even poor, this is crappy. They should not charge a higher rate for 2-day air if it's going to take a full week- Or at this rate the "whenever" time frame. I should have used usps. read more

Shout out to Chris, Scott, and Laurie for great service! I recently started up a new business and have been going there almost daily. The team there is patient and always willing to help! read more

I went to the the UPS store in Arlington MA i wanted to make some copies of holiday coloring pages for kids Laurie, the owner, saw I was having trouble and came right over to help me,actually she took the time to make the copies for me i so appreciated her help The children were so happy with the pages, they chose coloring over toys Thank you,Laurie read more

Very pleased with the service that Chris gives each time I visit the store. He goes above and beyond!

It's not often you remember random service professionals whom you haven't seen in quite a while. But the SECOND I walked into this UPS store (#5512) in Arlington Heights, Mass and saw Laurie (Poland) and Gloria - I remembered them IMMEDIATELY from my last visit 3+ years ago. They are WONDERFUL, FUNNY, AMAZING, WELCOMING, TOTAL PROS, KNOWLEDGEABLE and SUPER HELPFUL. They are the best - and UPS should be more than proud that these two women represent the brand. I love them - as I am sure all patrons do. So I had to give a shout out! THANK YOU! read more

How did we get so lucky to have this local a UPS? Laurie is amazing. From big, heavy returns to shipping out bags of clothes, Laurie made it all seamless, fast, and easy. So glad we gave this UPS and Laurie in Arlington! read more

Never seen a better run ups store; Chris is an absolute professional and works at a million miles a minute! He needs to be cloned for every store. Super friendly and accommodating too! Highly recommend you use this story, even for notary services! read more

Laurie is incredibly efficient - I literally don't think it was possible for her to have been faster, which is exactly what I'm looking for at a UPS store. 5/5 read more

I literally have a good time when I come to this store. They are so helpful and so friendly. A simple request is always taken above and beyond. Plus I love sweet little Chewy! read more

I walked into the UPS store to print one a one page document since I do not have a printer at home. I figured this to be a pretty easy transaction that would take all of 2 minutes. The employee working was very unfriendly and informed me I would need to utilize their computer for my print job. I sat down at the computer and was unsure of what she wanted me to do. Do I log into an account, etc? I noticed a sign that said $2 minimum and $.50/minute. I re-engaged with the employee again confirming I had one single page to print and asking if I would be charged the amounts listed. She confirmed and told me to "go fast". Needless to say I was not going to put up with this level of service and decided to just leave. Concerning that they could not be more accommodating to help print a 1 page document. Will not be returning. read more

Kristopher is the most impressive ups worker I think I've ever seen. I went in there to mail a package and he noticed there was some empty space in the box. He cut down the box to make it smaller and it only took him about a minute to do so. Hes extremely efficient and knowledgeable. This saved me a good $5-6 . Thanks so much !! read more

I had a great experience (several month ago) at this location when I had to return my Dyson cleaner for repair. Laurie was tremendous and attentive to my concerns about boxing the cleaner. I literally just left it with Laurie and she took care of all the packaging, etc. with no drama. I highly recommend using this location as your "go-to" store as the Belmont location was not user friendly. In fact, we are going back today to Arlington to ship a desk top. Laurie is the main ingredient into making this store a success!!! read more

EXCELLENT SERVICE! This store stands out above most UPS stores in the area. People at the desk are attentive, efficient and ready to help customers, it earned our business after having dealt with other stores (special mention for crapiness to Belmont) that are just an aggravation to deal with. read more

I believe Chris must be the most efficient, friendly worker any UPS store has ever had. I have been going to this location for years for both mailing and notary services. He treats every customer with importance and works to get you in and out of there asap. Laurie is also friendly and helpful. Well done! read more

Laurie is absolutely amazing. I had the unnerving responsibility of shipping a large and valuable oil painting with a fragile molded plaster frame across country. Not only was the packing job challenging, I had to insure the piece for $40,000! I had never dealt with anything like this before, and I was extremely nervous. Laurie took on the task with extreme professionalism. She did and amazing job of packaging the piece, and talked me through the best options for transit and insurance. The package arrived in perfect condition, and she even checked herself to make certain that it arrived on time and in good order. I can't recommend this place enough!! read more

Horrible customer service, I went in this location to get an estimate on a business printing job. There were two employees in the store at the time. One was working with a customer, and the other was sitting in a chair behind the desk, leaning back and reading. He didn't even look up when he finally muttered "Help ya?" With this warm. professional greeting I decided to just read some of the business services brochures that were on display before getting into specifics with this eager representative. I told him I wanted to look at the literature for a few minutes and then began looking over the information. After two or three minutes of minding my own business I heard the same rep bellow "Can I help you sir?" in a loud, clearly annoyed, voice. He was still on his perch behind the counter, with no new customers in the store, and no reason to make such a rude display. In any case it was obvious this guy had better things to do than wait for a customer to finish a store visit, and could care less if I placed an order or not. Since the other worker was still busy I decided to just leave the store and go somewhere else the next day. His disinterested demeanor and rude way of speaking made the whole visit to the UPS Store a bad experience. I cannot recommend this business to anyone, for any reason. Their customer service is the worst. read more

It is a pleasure to use the UPS Store - in particular there is a man who has worked there for about 4 years who is very fast and helpful, and never seems to make a mistake. It is so much quicker, and in these times, safer, to send a package than using the post office. And the packages will generally get there quicker. read more

After enduring a ridiculous experience at a neighboring UPS Store, I felt compelled to drop a kind note to the Arlington location that knows what's up when it comes to shipping packages. The guy here is quick, to the point, and my total transaction time is always less than 2 minutes. No unnecessary paperwork needs to be filled out and it is as simple as that. Parking is sometimes a pain, but not terrible. read more

i called on a monday and spoke with laurie and explained i am disabled and would like to ship frozen food to pittsfield, mass. to my niece, who is between jobs. she said " for an extra $ 25 she could pick it up . otherwise, it would have to overnight air of upwards of $ 75". i later called on friday , when i decided i was going to deliver the package, on my rotator ( walker with wheels, on the bus) and if they would still do a delivery on saurday ? she said yes, they just do not do overnight service on sundays". she made no mention - that it is " extra " deluvery on saturdays. i took the bus , and when i did the transaction, the total was not - $75. - it was $167 !! i was too embarrased, ( i suffer from generalized anxiety disorder as well as physical) so i said to myself " well too late now" and put it on my credit card. i am on a fixed income - and had i known - ahead of time - it was going to $100 more - for been saturday ,i would have come back on a weekday. i " heard" this is a family run business and find this " is no way of doing business" - taking advantage of disabled people. i recommended anybody, to go " the extra mile" to another ups store, especially if you have reliable transportation. read more

My visit to the UPS Store in Arlington, MA. was very pleasant. The owner, Laurie Poland, made sure everything was in order. Other UPS Stores need to take notice on how to treat their customers. I hope Laurie is there for a very long time. She is an asset to the small businesses there. read more

This was my first store experience and I ordered a couple of large poster prints. From beginning to end, the customer service was wonderful. Jason walked me through what I needed and gave me an estimate over the phone. I simply emailed my print file the next morning and after a couple conversations to iron out details, the project was done right and ready for pick up by end of the day! Plus, I spoke to 3 different people on my order, and each one gave me the highest level of customer service. Thank you! read more

I don't come here that often, but I'm surprised at the bad reviews. Every time I go there they are awesome - they pack up my documents for me and make sure I have everything I need. I never expect it, but whenever I leave there I'm impressed with customer service. read more

This is the one if the best UPS locations around Arlington. Laurie was a pleasure to work with!

Customer service is great. Staff is very helpful. This is my go-to UPS store. Parking is also convenient in that area.

STILL OPEN - any report of closure is false! I was just there this morning, definitely not closed! We use this location a couple of times a year. Service is fine, often great, and we have never had a problem. read more

Kris and Laurie run a tight ship and know how to do customer service. If my package needs extra tape, or a different box, they are happy to help. They accept US mail packages which saves me a trip. They notarize! They are just awesome. So glad to have them in my neighborhood. read more

Great help from Laurie. Attentive and focused. Even suggested some very helpful steps. She totally gets she is in a service business

Laurie is absolutely amazing! I walked in devastated and defeated and Laurie literally listened to my problem and came up with a great solution. I couldn't be more appreciative. This is definitely the best UPS location!! read more

DO NOT give this store any business. They work with UPS proper to scam you with hidden fees and paltry excuses. Recently, UPS left a note on my door that I had a package to be delivered. However, I would have to be present to SIGN and RECEIVE the package for them to complete delivery. Well, like most upstanding Americans, I work 9-5, exactly concurrent with UPS delivery hours. I was not available to receive the package personally. So I call up UPS customer service. The UPS operator offers to move the package from the Chelmsford delivery center to the closest UPS establishment in my area. DUN Dun dun. The UPS Store in Arlington. I find this option amenable. Much closer than Chelmsford.So I agree. Two days later, I stroll into the Arlington UPS store. The sales clerk, looking every bit the high school dropout, won't give me my package until I agree to pay the $5 delivery fee. -insert shocked expression- Delivery to where? It's sitting in the store. Are they holding my package hostage? This is extortion. Must I pay ransom for it? After 10 minutes of attempting to reason with the clerk, I finally pay the ransom. THEY NEVER ASK ME TO SIGN FOR THE PACKAGE, after all this. My only recourse is yelp. Do NOT give this store business. Take that you package pirates! read more