I would not buy anything from this dealership, and I diffinetly would not take my vehicle to them…read morefor service, I tell anyone and everyone thats looking for a jeep not to use them, for anything. The service is a joke at best they set on my jeep for 3 weeks, won't backup warranty claims this place is a joke, if you use them don't say you wasn't warrened all I had done was a dent repair, rear washer inop 3 weeks they kept my jeep no loaner nothing I will not ever use them again.

My vehicle was purchased in 2016 at Jim Glover on the River, and I was encouraged to utilize the…read more"Engines for Life" BG program. I strictly adhered to their program requirements, however on 06/17/2021 I received an alert that an oil change was due while en route to Louisiana. I contacted Jim Glover and was advised that service must be performed exclusively at Jim Glover to maintain warranty eligibility and was asked to bring the vehicle in upon return. I did as asked and was told the warranty was still effective, also with the service receipt indicating a charge for the EFL program My commitment to servicing my vehicle exclusively at Jim Glover is further documented through subsequent appointments. Moving forward, on 08/05/2022 I was in need of what I felt was an air conditioning/heating check, but Jim Glover had no timely availabilities for service, thus the service was completed elsewhere, at which time the water pump was replaced and the oil/filter was replaced. I spoke with personnel at Jim Glover and relayed the details of that service. On 11/04/2022 I received my scheduled service with Jim Glover, again indicating the EFL program charge. Subsequent services, all within program parameters were completed, again all with the EFL charge, moving forward to my most recent service receipt dated 11/22/2024 again indicating the warranty still active, with the additional charge for Engines for Life - BG - MOA on the receipt. On 01/13/2025 I reported an issue with my vehicle, including a "check engine" light and an unusual noise under the hood. I was instructed to come in immediately, which I did, and after the mechanics checked my vehicle, I was informed that diagnostics showed no identifiable issues, and the "check engine" light was reset. I specifically inquired about the oil and fluid levels, to which I was reassured that all levels were normal. I was NOT advised to leave the vehicle for further inspection but was told if it happened again, to bring it back. The following morning,, about 5 miles later, smoke appeared from under the hood. I immediately stopped the vehicle and contacted the service department. Per their recommendation, I arranged for the vehicle to be towed to Jim Glover for diagnosis. After three weeks without access to a loaner vehicle, I was informed that the #6 rod had broken, causing a hole in the engine block, which resulted in the oil leak and subsequent smoke. A claim was placed by Jim Glover to BG Engines for Life, and was denied. I was informed that Jim Glover does not control BG's claim decisions. However, I would assume Jim Glover does support the program since they so actively encourage this at the time of vehicle purchases. Jim Glover did tell me that they convinced EFL to "contribute" $2000 for repair that could only be done at Jim Glover, and Jim Glover offered an employee discount to their estimate, leaving me with $5,894.93, a result I find unacceptable due to the history and documentation listed above. I was led to believe my warranty was active throughout all of those years, and asked Jim Glover for a complete resolution, however they would not budge. I eventually took my vehicle elsewhere and paid out of pocket. I spent over $1200 in rental car fees while awaiting responses/horrible communication, tow charges, and eventually paid $3823.39 for a refurbished engine. I have asked only for reimbursement of that repair, given the fact that I continued to pay for that warranty service and the fact that my engine blew mere hours after I was told no issue was found upon inspection.

DO NOT BUY FROM HERE!!! We bought a work van from Green Country Auto on July 18, 2024. We…read moretest-drove it around and it ran fine. We made it home, parked it, and the next day the transmission went out. We only drove the work van from Collinsville to Broken Arrow, during that time the transmission went out, costing us $8000 in repairs. We contacted the dealership and were told it was sold as-is. We are aware of that policy; however, the mechanic reported an old transmission was installed in the van. We picked it up from the transmission repair and diagnostics showed there was also an engine misfire, that also needed to be repaired. We have owned the van for 10 days and it has been in the repair shop since we bought it. Our small electrical business needed this van to keep up with our customer's needs, and now we are falling behind.

I loved shopping here for my car. A year and a half later, my car is still running well. I am a…read morevery happy customer. The salesman/owner was friendly and upfront about everything. The service was efficient and honest. This is a tough thing to find in the automobile industry. They do not finance. However, if you arrive with your own financing, the process is fairly quick. I tell all of my friends and family to go here! I noticed in a few other reviews, that the customer service is rated low. This is simply because the car lot lists their vehicles for as low as they can take. Prices are NOT negotiable. However, you can walk in here with the expectation that you will walk off with exactly what you pay for. Do not expect to negotiate. The prices here are right and the owner is honest. I would prefer this to wasting my time negotiating with crooked salesmen. Also, you can't expect them to metaphorically "kiss your ass" because you are a customer. They are too busy making sales! They don't have to bend over backwards. They do not provide service on the car. You won't be returning for an oil change or any thing like that. Customer service from this lot really doesn't matter. It is true that buying a used car of any kind is always a bit of a gamble, I would expect nothing less. This car lot buys their cars from the auction in Texas. The owner does a quick check, putting them up for sale.

Paul at Mark Allen GMC is outstanding. He went above and beyond to help us find the perfect truck…read morefor our needs, taking the time to understand what we were looking for and making the whole process easy and stress‑free. His professionalism, honesty, and genuine care made a huge difference. We're extremely happy with our experience and our new truck. If you're shopping for a vehicle at Mark Allen GMC, definitely ask for Paul -- you won't regret it.

I just want to start with, these are an amazing group of people. From Joe in sales office, to Zach…read morein sales to Joe in parts Steve in service as well as the entire service department. Even detail man.We purchased a 2026 GMC Sierra a couple days ago. The entire transaction from start to finish took about 2 hours. And part of the reason for the length of time was on our part. I also had a bed cover installed everyone there took care of my truck. Even the cleaning lady was so nice. She even seems to be so happy and appreciative that I was there. You have to go see Joe in the sales office, Zach in Sales, Joe in parts and Steve in service. Just a perfect experience. We will be back.