We had a car accident on Tuesday and I asked my insurance about preferred shops and towing companies. I called collision pros and they told me they were booked out and to have the car towed to my house which I did. I uploaded photos to their link and they provided an estimate to State Farm. Tina called me and said they could tow it in, I mentioned that I didn't see the airbags or windshield on the estimate and she informed me they must have missed that she would have the estimate guy call me before towing the car in because it might be a total. The estimate guy never called me so I called back and and spoke with Crystal who said the car needed to come in to add the airbags as a supplemental, I informed her Tina arranged it different. The following morning I called State Farm who said they got a note that the airbags and windshield needed to be added they were still waiting for the estimate for that, I called collision pros back and got Crystal again. I informed crystal that the insurance company was waiting for their estimate on the air bags and windshield and she told me the car needed to be towed in... Again I told her that Tina had canceled the tow because they didn't want the car there if it was totaled. I was on the phone with State Farm again when the manager Ashley called me I merged the call with State Farm so that we could all be on the phone together Ashley was extremely rude and told me that that's not how it worked when I tried to tell her that it was her employee who canceled the tow. When I decided it was at this point that the vehicle was going to need to go to a different shop I let her know that I would get an estimate done somewhere else and she tried to tell me that I could not do that. I won't be doing business here ever and the Manager was very unprofessional. Collision pros told State Farm I refused to have the vehicle towed to them! I am shocked at the lack of communication between the employees about what is going to be happening with a vehicle. Bad for business and super unprofessional. read more

Had my truck towed in on July 18 and still don't have my truck back yet and today is September 21 poor communication and can not be reliable on for nothing. read more

I want to thank you Brian V. and all of the workers for making it right. You owned up to the glitches and made a real effort to correct the problems. I really appreciate all that you did. I wish you all the best in expanding your business and loads of success. read more

The customer service I received was great the two times I've needed help from Collision Pros. I needed an estimate for work the first time, which went smoothly and was well priced compared to the other estimates I received. The second time, I had work done and everything went very smoothly and easily. They worked with my insurance company so all I had to do was drop my car off and go pick it up. If I need bodywork again, I will come here and I recommend it to you as well. read more

Amazing service! I had some scratches and dents on my black pickup so I took it into Collision Pros and they had it back to me in two days looking brand new! They were kind, honest, and fair. I wish I could give them ten stars! Thank you Monica and Amanda for making it stress free! read more

I had a bad experience in the beginning. It took a month to get my car fixed. I originally wrote a bad review and I am now changing it due to the fact that I worked with the manager Amanda at the end. She explained what was happening and tried to do everything she could to get my car done. She came down on the weekend to let me pick my car up to make things right. I put 1 star originally for how disappointed I was but now I am giving 4 stars because of her. If you ever have a problem there ask for her. She got right to the point of what was going on and helped speed up the process as fast as she could. read more

Collision Pros is a great place to do business. The manager Amanda and Monica at the front desk are the best to work with. They are very professional and have a great smile. The work they do is amazing! Don't hesitate to come in to get your vehicle worked on. read more

I usually use a different company to do collision repairs to my cars but this time I decided to use Collision Pros and I am very happy with the time it took and the work performed to my car. Everyone is super friendly and one of my favorite things is the text messages every day with pictures and status updates. Keep up the great work thanks for everything. read more

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Their Paradise shop (formerly Classic) did such a great job for us last time that we just had to return. Mike and Rebecca are enormously friendly and helpful and the work done was, once again, simply perfection personified. It took a bit longer than expected, but Rebecca made up for the delay by dropping off at our home coupons for two delicious lunches at a nearby restaurant. How incredibly thoughtful! Why go anywhere else??? read more

Just got my car back today, and couldn't really look at the car, since it was raining. Got it home and parked in the garage. Started to dry it off, and first thing I noticed was my soft terry cloth felt like it was being dragged over something that was sand blasted. I dried off my whole car, and the overspray was on every inch of my vehicle. Looked at the bumper and it looked like crap. There was bubbles or fish eye as they call it in my paint, with dust cleared over into my paint. The newly painted bumper had some light scratches in the paint also. I want it to look the way it did before it was hit. Not happy. I don't think they replaced the clip things that the bumper clips onto. The bumper was still pushed out on the sides. When I went to show my family member the paint job. I literally touched the paint, and a spot of paint flicked off. The front desk was nice, and workers nice. They had my car for 6 business days, and over the weekend. I don't think they even started painting the car until the day I was to pick it up. I don't even know if they can paint it any better than they did. It's just frustrating. They did handle the rental car for me, which was nice. **************UPDATE**************** I took my car back for them to fix the bumper and the overspray. They had my car for 2 days this time. They completely re-painted my bumper, and refurbished my headlights for me. The headlights look great. The bumper looks better, but there is still some spots that aren't perfect. They clay barred my whole car, to get some of the overspray off my car. When I went to pick it up Friday, and I felt my paint. I could still feel the roughness on the paint and the glass. My heart sank, and I felt like I was going to cry. I've owned this car since it rolled off the dealers lot, brand new. I've taken extreme care of my car, and it's just heartbreaking for someone to treat my property so poorly. I went out this weekend and spent a good 4 hours clay barring my paint on my car. I used the clay bar on the glass as well. There was red paint coming off along with dark and shiny fibers. I'm assuming it's fiberglass. I almost got my car back to its original shine and soft feeling to my paint. The door panels by the skirt is the worst on both sides of my car. The manager said we can try to clay bar it again next week. What's the point. The paint is ruined. I guess the excuse for poor quality, is they're under staffed, and have to much work. Maybe it's just how it is these days. People don't take pride in their work. Ty, was trying hard to fix the problems, and to go above and beyond. I'm going to wash my car tomorrow and spend a few more hours with the clay bar. I don't know what my options are for the overspray. I didn't do anything wrong. I just wanted my bumper fixed. If I knew this was going to be the case, would of rather had a messed up bumper, than a whole car messed up. read more

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Collision pros are great! I needed my vehicle back for a trip we had planned and they stayed three hours after closing to finish it for me!! Workmanship is excellent and they are extremely professional. I will definitely use them for any body work I need done. read more

Recently had my van repaired at collision pros and I loved the customer service and the quality of the work done in my van!! I was in a accident so my vehicle was not drivable so they got it in and out as quick as possible taking care of all the insurance paperwork and phone calls! They even called the car rental place before I got to their shop and gave me a ride to the rental! Bonus the office is very classy looking!! read more

I had wonderful service and got my vehicle back in a very timely manner. I would like to thank tony for doing such great work on my car!! I will definitely recommend this shop and will go there if I have any future problems with my vehicle. it's great to have a shop that you can trust and that is willing to communicate with you about any problems or questions. :) read more

Collision pros was very helpful after having a misunderstanding about services, were very accommodating and ended up driving to me for an estimate. Thank you read more

I recently had my bumper repaired at Collision Pros today and what a great experience! Everyone is really professional and friendly! The final bill matched my estimate spot on!! There was an issue with the rental car people but the staff at Collision Pros resolved them for me.They offered me a ride home while my car was being worked on. My car was finished fast and they even cleaned my car for me, inside and out! I would highly recommend this body shop to anyone! read more

The person who answered the phone and scheduled my appointment was friendly and professional. Upon arrival the office was clean, decorated nicely and smelled like vanilla. Nice touch. I was offered coffee and water and treated kindly and my paperwork was handled with efficiency. The person who did the estimate for my car was really thorough and knowledgeable. He took his time and provided a fair quote. I have yet to follow through with the work, but when I do I will surely use this company. Very positive experience. Thank you so much. read more

I really wanted to like this place. Got in an accident back in September, almost totaled the car. I got a rental through my insurance right away, my insurance sent the assignment over to Collision Pros either that day of the accident or the next day. Collision pros took almost 2 weeks to get ahold of me, I had to contract my insurance agent to have her touch base with them. Eventually I was able to take my car in, they got an estimate of the price, and told me it would be done by a certain date. Due to them taking nearly 2 weeks to get the car to their shop, I was having difficulty with my insurance and how long I would be able to keep the rental. I was told collision pros would pay the extra price once I used up all the rental car, but collision pros was telling me something else. On top of that they lost my key to my car, I ended up having to take them my spare. A few days later I got a call saying my key "just showed up". They painted part of my car during the repairs, I have a white car and was able to see a difference in the shades of white from where they painted and what was originally painted. Due to my accident occurring in fall, I did not have to use my AC since then. About a few weeks back when it started warming up, I tried using my AC and no cold air was blowing out at all. I had my father (who's experienced with cars) check out my AC, we thought maybe they didn't refill the Freon or it was leaking it. Turns out there was a fuse that was not connected during the repairs. I'm not sure how they would miss this, I was really hoping I would be satisfied with this place since they had so many good reviews. Maybe I just have bad luck but there was just too many problems with this place. I give two stars because the staff friendly and I loved their dog that was in the shop. Other than that, I don't think I would recommend this place to anyone. read more

They are the beat. They really go above and beyond to make sure your car gets fix at your convenience. Amanda is a true saint. She goes and above and beyond for the clients such as me. It's such a breath of fresh walking in to her and her helping me in every way. read more

When have you ever given someone a hug after paying $2000!?!? Well I just did! Collision Pros is honest, reliable and has exceptional customer service. I dropped my car off on a Thursday with the instruction that I needed my vehicle returned the following Tuesday. They went the extra mile to make sure the work was complete. The door and window were repaired and look fantastic. The paint and repairs are seamless. The stupid accident I was involved in, is a distant memory. They turned what could have been a stressful situation into an easy fix. Sarah was wonderful to work with, as was everyone I encountered. I highly recommend them. 5 stars!!!!! Thank you Collision Pro! I wish you could handle all my car maintenance. read more

Staff was professional, courteous, and communicated well. Best experience I've had with an auto body shop. I would recommend this shop to anyone. read more

I can't say enough good things about this place. I submitted a claim through my GEICO insurance for a deep scratch on the driver's front fender and was referred here to get the repairs done. All through a few clicks online (it took me less than 10 minutes), I had an appointment set up for the next day. When I arrived, there was a rental car waiting for me. Everyone I talked to at the shop was beyond nice. They kept in touch throughout the repair process that week, and I even received a picture of my car through text when it was completed and ready to pick up. When I did pick it up, the car looked flawless. They detailed the inside and the out (including getting tough white dog hair out of the seats), and even cleaned up some minor scratches from keys underneath the driver door handle. Awesome place! read more

They are all so helpful! And want to make sure your car is perfect before you leave! any questions or concerns they don't mind answering they are very patient! I've taken my there twice now and both times I've left very happy! They are the only ones I trust with my car! read more

I had an overall excellent experience with collision pros. The staff was very friendly and they treated me with respect from the get go. The process took longer than expected to due to a part being reordered but they handled it well by talking me through the repairs. The manager was great and the repairs are perfect. Highly recommend collision pros. read more

These people are amazing. I rear ended someone last month and brought my car in for an estimate and repairs and everyone was so nice. Before I brought it in for repairs my car was hit and run in the hood in the parking lot. I was so upset and brought it in and told them what happened. Jose gave me his word that he would help me the best he could. I just picked up my car expecting to have to pay a lot for the additional repairs and they only charged me my original deductible. I am shocked and I cannot thank just them enough for their amazing service and going way above and beyond for me during what was the most stressful month I've had in a while. Made me beyond relieved and started my year out great. Thanks again so much you guys. My car looks amazing! read more

This business is top notch. The staff gets an A+ for communication and customer service. The workmanship is wonderful!

I love this place. All the employees are very friendly and professional. Marco was so nice and got my car fixed super fast. My car was not only fixed beautifully from the outside but also super clean in the inside. I would recommend this place to everyone. They treat you like family. Thank you everyone for everything. read more

Just left here after getting an estimate on my vehicle after being rear ended last week. Tamora helped me, and was AWESOME! Very kind, informative, and did her research to find the best deal on replacement parts for my car. Service was efficient, the office is very nice. I highly recommend Collision Pros just based on my experience this morning. read more

I had some concerns in the beginning but the manager, Ty, was extremely professional and kind and fixed the problems I had with my vehicle. I would return to this shop in the future because of the excellent customer service and professionalism. Thank you!! read more

I wish I could give 0 stars.. horrible is the best word I can think of. Their customer service is unbelievably horrible.. they have had my car for over two weeks to fix a window and replace a stereo that was stollen. My husband tried giving the model number, they didn't want it because "they have a book" and of corse they order the wrong one.. we give them the model number, they send us an email to confirm, totally different number GREAT LISTING SKILLs.. so they finally get the right one, they call say it's done. My husband drops me off on his way to work and they inform me it's not done... they said they left a message on my husbands phone, NOPE! Asked why they didn't call me, they don't have my number, well that's funny I have given it to them numerous times so they don't call my husband at work.. my car getting broken into is bad, the fact that I have to pay $500 is worse, but their customer service is unbelievably horrible! read more

My insurance recommended Collision Pros as they were one of their "in network" shops. The experience I had with them was awesome! Their professionalism, knowledge, timeliness and communication were stellar. The work they did was superb, and they even detailed my VERY dirty truck for pickup (what a great surprise!). 5 stars- 2 thumbs up - and a high 5 for the team! Thanks guys! read more

Collision Pros - Chico - Great work! - Body Shops Near Me - Chico, California

I would like to make a very strong recommendation for service at Collision Pros. I found them to be very reliable the daily photo update of service was amazing. They did a great job of blending and matching the color of an almost 10 year old car, it came back better than it went in. Overall the service and quality far exceeded my expectations ! Randy Chico read more

Fabulous customer service and care. I took my Subaru in when I was rear ended. Not only did they work directly with the insurance company they got my car back faster than expected looking good as new! I would definitely recommend this place to anyone looking to get their car repaired. Very pleased. read more

Very professional! After striking a deer, I brought my car here and they did great work. Offered me a rental car and a ride home after dropping my car off. Staff is very friendly and happy to answer any questions. I would recommend this place to anyone. Great work, Collision Pros! read more

Tamora was great. I was here to get my truck fixed and from beginning to end i was treated in a very professional manner. I received frequent status calls. My truck looked brand new when done. They were also able to coordinate a car rental with Hertz. Hopefully I'll never need body repair again but if I do this is the place to go. Thanks Collision Pros. read more

Collision pros did a wonderful job fixing my suv and they were able to match the paint too...:) I'm so happy to have my beautiful suv back....Thank you collision pros in Chico.... read more

The people at Collision Pro in Chico, are not only pros, but they are very friendly and helpful. Even though I just met them, I felt we were friends. They did a great job on my car, not only in a timely fashion, but a reasonable price. They even give you a car to drive, no charge, while your car is in the shop. I can't say enough good things about them. read more

Just took my truck in on an insurance claim and the turn around time was by far the best .! The truck looks brand new again. Taylor was considerate and kept me informed thru the whole process. The ladies at the front counter are also super friendly and Kind.! Thank you for all your help!! read more

I recently had an insurance claim for a car wash(California Car Wash) that messed up the paint on a new 2020 Kia Optima color Black. Ty, the general manager, was amazing at handling the claim and situation. He wasn't quick to add new paint or mess up the factory/standard features. They buffed the car out and got all the scratches out. Best part is that they guarantee all their work. A day later I noticed a small scratch on the hood from the car wash that still bothered me so I took the car back in and Ty was quick to setup an appt and buff the scratch out No charge. Amazing service and they give solid recommendations for your car in terms of "what they would do" as an owner. Ty advised me against altering any factory paint even though he could have, and had more $$$ from my insurance for the claim already open. Great staff and honest people! Will be bringing my car here for any work done besides the dealership. read more

Just got my car back after backing into a tow truck and denting the trunk...they got me in right away and worked with my insurance and enterprise rental cars...everyone was extremely nice and friendly and my car came out great in a short amount of time and they perfectly matched what I thought would be a hard color (blue/indigo). They kindly texted me pictures throughout the process and even washed and detailed my car...u won't get friendlier service of this quality and price anywhere else!!! I highly recommend if u want a stress free experience and amazing results read more

Great service. Everything was done on time or early. I really loved the email/text updates with pictures.