One of the reasons I continue to go back to Spencer's Automotive is because they have always been…read morehonest with me and integrity is important. They could have easily sold me on replacing my timing chain, gears and all the parts that it takes to rebuild that area but instead I was advised that it would be best to have the transmission checked out first before spending $2500 to $3000 with them. The car is only worth about $5000 so it wouldn't be worth spending all that money on it to then have the transmission break down on me and I would have to spend another 4-5K. Thank you for honesty!

We really liked the people here and appreciated their honesty and diligence with our vehicle. We…read morewould highly recommend this business to friends and family. Excellent service, excellent quality, excellent value.

Took my vehicle in a for a coolant leak. Vehicle was diagnosed, estimate was provided along with…read morepictures of the issue, and the repairs were completed within the timeframe provided after authorizing. No issues with the work or the experience inside the shop. Would go back again with any future vehicle repair needs. Thank you!

This repair shop was great! The experience of booking my SMOG was super easy and was able to change…read moresome info after booking by texting the help number. the staff were friendly, the wait was short, and the waiting area was super comfortable! also the prices were very reasonable!

An unparalleled experience. Unicorn service. Can I give 6-stars? Honestly, read this…read more.. Day 1, Saturday, of a four week road trip, we drove from SoCal to Pleasanton, CA and heard a clicking sound coming from the rear end once we were off the freeway and could hear again. Since we were picking up our caravan partner and heading north, we needed to find a mechanic in NorCal, along our route and nearby. We used the VanAlert app (must have!) and found Westy World in Chico. I called the number (Saturday, remember?) to leave a hopeful message that they may be able to squeeze us in on Monday for a look-see. I couldn't leave a message because Brian answered! As we discussed the issue, Brian offered to stop-by Pleasanton on SUNDAY, after a nearby Van drop-off. We met at a roadside parking lot and Brian crawled under the van to find and definitively diagnose a broken axel. If this was the end of the story, I am sure you would agree that this is a once in a lifetime automotive and humanitarian experience. It has had such a profound impact on us that we use it as the measure of the Golden Rule - we try to treat others the way Brian treated us. But the story goes on. From the parking lot Brian rallied his team back in Chico to set up an appointment on Monday to repair our axel. We are pretty sure that Westy World was not keeping a time slot open for that Monday to address our emergency. So all the other projects must have been put on hold to make our emergency their emergency. As we agreed in the parking lot on Sunday, we covered the time and expense for Kyle to DRIVE FROM CHICO TO REDDING AND BACK on Monday morning to pick up the replacement axel. When we rolled into Chico Kyle jacked up our '87 GL and completed the repair before we could finish out lunch. Everyone was mellow, untroubled, kind and very knowledgeable. What a great mindset to calm us in our moment of flexing. After our trip we checked in with our local mechanic, who verified two things: the parts used (from Burley Motosports) were the best available, and Westy World charged us as though this was a regularly scheduled appointment - no emergency premium! It is an honor to have had this experience and to have Kyle and Brian in our world. Thank you both and everyone else at Westy World that was affected by our incursion.

Brian, may not remember me, but I remember him. His quick response to my desperate inquiry…read moreregarding my Ford E-350 in desperate need of exhaust manifold gaskets, and quoted price was much appreciated. Though it never came to fruition as someone wanted to buy it from me, I wish now I had not sold it.I wanted so bad to make a custom designed Van Life vehicle. But, guess it wasn't to be. But I have another project that needs a mechanic like Brian. Reviews are top notch, so here we go...

Great communication. Very helpful was able to get me in for last minute smog check. Great pricingread more

I went to have my vehicle smogged . While I was waiting a man walked in and started talking to the…read moreowner . They began arguing about something and the argument was getting more heated . My vehicle was finished and I had already handed my card to the owner for payment. I finally interrupted their argument to ask for my card back and sign for transaction. I felt very uncomfortable and found the whole experience very unprofessional.

I recently had my truck smogged here and my experience could not have been better. The guy that met…read moreme at the counter was a really nice guy and it wasn't until later that I found out he is the owner. The process was really simple & I was in and out in less than an hour. Will 100% go here again.

I am deeply disappointed in their staff. I was taking my car into them for years and loved how kind…read moreand upfront they were. Or so I thought. My last appointment with them before I moved out of Chico, they failed to inform me that my suspension is in really poor shape and in need of repair. I only received news of this when I went to a different repair shop in San Jose and the owner told me that it was extremely dangerous that I had been driving around like that. It was not okay for their staff to withhold such crucial information from me and now it is going to cost me thousands of dollars to repair. It is out of the kindness in my heart that I give them at least two stars, otherwise I would have given them one.

Finding quality, affordable automotive service is tricky. You want the best price but you also want…read moregood, quality work. Fortunately, I was able to find both. The guys at Boradori genuinely care about their customers and want to help you in any way they can. I know! I experienced it when I had my car serviced there. They may not be the cheapest in town, however, their prices are competitive and the best part is I know their work is top notch.. I trust their work and they back it with a 3 year warranty! I truly believe you get what you pay for. With Boradori you get more. In a time of need, they worked with me and gave me a peace of mind even after I left. I know my car is going to be ok now and I thank Cory, Jimmy and the rest of the crew for taking care of me and my SUV. HIGHLY RECOMMEND!!

Scheisters. Avoid at all cost. Tried to scam me out of money. Took it in for an oil change, but…read morethey tell me I have another problem which is fully covered by my extended warranty then the next day after my car is left there overnight thinking they're going to cover the job Totally like they said, all of a sudden. Now they're telling me that my warranty is only paying a small portion of it even though I have 100% coverage and that I'm gonna have to pay a ton of money. they also wanted me to do a Service that was recommended and so I applied for the Credit card there because they insisted. I got approved for the Credit for more than the service amount way more so when they saw that I had extra credit available, they decided to try to tell me that my warranty wasn't gonna pay for the whole job that previously they told me was 100% covered, and that I needed to put the balance onto My Credit that was available because they saw the amount of Credit I had and they said it's no big deal because I have the Credit available, so just put it on there!!!!!! I actually had full coverage warranty, but they were upping the Price of the Repair for the warranty Repair way above the price of the cost of what it normally cost, at the warranty company. When I called the warranty company they told me that they were fully paying the entire Bill that boradori put in for, And that I shouldn't owe any money at all, except for my deductible and they told me that they were trying to scam me because it was fully covered. So I drove over there and took my car back and gave them no Service at all except the oil change that I originally went in for on a coupon, and I told them why, and that I was very upset because I didn't like to be played and all of this was because they saw that I had a higher credit limit for the Service Job that was due so intern, they decide to try to Bill me a higher Price than what the warranty pays and what they normally Bill for the Repair that needed to be done so they could just get free money so I took my car back and said forget it and gave them no business and I told them why and I was very very upset so I'm just letting you know now. Do not apply for any kind of credit there with them If you decide to actually go to this place, which would be stupid. Once they see your Credit limit They're gonna try to get you to rack up the entire Credit limit and fill it up so they can get extra money out of you. Even if it's not something needed. So make sure that you check your extended warranty if you go there and make sure that they are truly being paid for the Price. In full even on any warranty coverage. you don't want to get stuck paying them extra money because they see you have Credit available. So beware I wouldn't go there at all personally. They offered me a free oil changed to make up for all the drama and I never redeemed it ever after that. I change my oil myself now, because I'm not going to even take my car back there ever again. Buyer, beware watch out. Especially if you're Girl. They're gonna try to screw you. Luckily I'm super smart and did my homework. Also, I don't think the Credit companies should not be telling these people our Credit limits. I'm gonna call the credit company and let them know that they're doing this. they should only tell them if it's gonna cover the Service or not. They shouldn't be giving them our credit limits because that's when they start thinking They can rack up Our Bill and the guys acted like it was no big deal. They tried to say that my payment will only go from this amount to way up here to this amount which I couldn't afford anyways Even if I wanted to so I thought it was really rude. Just cause I had credit available that they thought I could just rack it up and owe all this money. Anyway, just be aware. I'm not gonna lie to Place is Nice looking inside And they do offer free Rental cars while your car is in Service, But trust me They make their money back from all the extras and scams they pull on people. Be careful. Do not go there!

Took a few weeks to get our 72gmc in the shop. So glad we waited! The crew did a great job! Did…read morelots of lol extras that needed done and it's done right! The bill actually was about 400$ less than they quoted. I'll definitely recommend Sierra Automatic Transmission to anyone needing work done. I'll definitely use them in the future. Thank you guys for a great experience

Fantasy service! They are honest and work with you and will look into your car seriously and make…read moresure they are getting the whole picture !!! Very very happy!

One star is too many. All work cost hundreds more than estimates. Have now found out most of the…read morework paid for was not done. Wrong parts has damaged life of the transmission which is full of metal chips. Took a sawzall cutting large area to a rare not replaceable bell housing because they were to lazy to pull gear cases after a mistake on their part. This is the short version to a very long list.

I had a great experience with Mark! He diagnosed the problem on my truck when no one else could and…read moredid the repairs in a professional timely manner. I found him fair and pleasant to deal with. I would have rated higher but for the fact that he did not contact me for the ok on additional repairs he found necessary. I was having him go through the truck and fix things as needed so I could drive across country, and would have given him the ok anyway, but it would have been nice to have been asked.

Don't ever ever ever consider this place. Trust me you will not be the same person if u bring your…read morecar here. Don't do it. This guy lies and lies. And says he's gonna get to your car. We had it there 6 months and he didn't touch it Ended up having to tow it away. This is not your transmission shop trust me.

I took my dodge ram to Spath transmission on the 14th of Jan this year. He accepted my truck and…read moresaid he would have the work done by the end of the month, Feb 10th comes up and I have not heard anything so I go to his shop and it has not even been moved, I ask him and he had the same answer for 9 weeks in a row after this. "I'll get it up on the lift Wednesday" Until finally, I had enough on April 15th when I had it towed over to Transmatic transmissions (5 star service everyone) where they did in 4 days what Ned refused to fix in 92 days. Hed lied to me every week, he got verbally upset to where he called me names when I took it away, He cost me close to 10,000 in lost jobs for my business, he worked others in and out while I sat on the back burner. I paid more than $2000 in rental trucks because he kept skipping me over. and finally, all the gear and off-road beam lights were stolen off my truck in his parking lot within 3 days of me firing him. My only question is if this can be reported to some agency watchdogs. PS He found a great deal on a refurbished Transmission early on this failed venture but refused to sell it to me and instead sent it back to where he got it. Like a child he was