I was referred to Kent's Collision by Tony's Garage in Lumberton. I needed a fix for a bumper cover…read moreand fender. They were able to fix it the same day it was dropped off. Great group of people working there doing quality work. Great value. Best body shop I have used.

If I could give 0 stars I would. He said he could fix everything on my car for my covid check…read more $1800. The car had to be junked after he supposedly repaired it. The thermostat housing fell off. Car never ran after he had it. Parts listed as replaced were not even touched.

Took my truck here for brake repairs. They worked with my warranty and did good work. Haven't had…read moreany issues. I'll go here again!

I've used this shop for many different services from towing to repainting a vehicle. Always great…read morequality work and fair prices.

Bad customer service. Took my car in to get a fender replaced, and the guy i talked to told me it…read morewas going to be 65 dollars to get it changed plus whatever little it may cost for the extra screws. So its assumable it would cost around 70-80 bucks. I know how much the screws cost, i checked. he didnt take my number, even after i asked him to take my number so he can call me in case something changes. and when i dropped the car i asked again to confirm that its 65 plus the screws.. now when i went to pick it up, the guy i talked was hiding somewere and the bss guy comes with a bill sayin 110$ and i asked him whats going on, and he says that they charge hourly, which i was not told, and there was a paper on the front of the manager door only way inside listing the hourly cost. I told him i wasnt informed about hourly charges, and the guy starts getting aggressive at me. Jumps prices way too much from original cost without contacting the customer first

I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there

Don't use unless you want to be ripped off. They tried to charge me 200+ just to tint my back…read morewindow. I go back home to where I'm from and paid 225 for entire car. I will say the ppl there are nice but price could be way better

Ive been going to Licatinos for years because of their service. It is a family owned shop. The…read moreemployees are great and super nice to work with. All my trucks have been fixed by Licatino's and on one instance they gave me tips how to fix something on my own. Repairs done. 2012 Ram was keyed all over from the tailgate to the hood all the way around the truck. 2018 Ram was broken into. Broken glass, messed up door, I have photos somewhere and will update review when I find them.

After relocating from California to Texas, we began noticing a severe vibration coming from the…read morefront of our commuter car. The vibration was present at all speeds but became much worse as our speed increased. Since traffic here routinely moves at 80+ mph, the issue quickly became impossible to ignore. We were concerned that the wheel bearings or other major suspension components were failing. Over the past several weeks, we took the car to multiple repair shops and received recommendations to replace everything from all four shocks and struts to wheel bearings, brake rotors, and other suspension components. Before committing to thousands of dollars in repairs, we decided to make one last attempt to properly diagnose the problem and brought the car to Mike Smith Auto & Tire. After speaking with Justin, we immediately felt like we were being heard. He took the time to listen to every concern we had, and one of his technicians even drove the car at highway speeds to experience the vibration firsthand--something no other shop was willing to do because of "insurance reasons," despite being located just minutes from the highway. When the technician returned, Justin invited us into the shop and walked us through the diagnostic process. With the car on the lift, we spun all four wheels and quickly discovered the real culprit: all four tires were severely out of round. They had developed high and low spots, causing the vibration we had been chasing all along. It was surprising that no previous shop had taken the time to inspect the tires before recommending extensive suspension repairs. Justin and his crew were straightforward, knowledgeable, and, most importantly, honest. They never tried to upsell us on unnecessary repairs and only recommended what was actually needed. While we didn't purchase new tires that day because these still have several thousand miles of tread life remaining, there's no question where we'll be buying our next set when the time comes. Thank you, Justin and everyone at Mike Smith Auto & Tire, for your professionalism, honesty, and willingness to go the extra mile. It's refreshing to find a shop that truly puts its customers first. We need more businesses like yours.

Jonathan, Justin and Ron provide excellent customer service. They are all very friendly, very…read moreknowledgeable and trustworthy. They have helped me multiple times with tire emergencies, oil changes, fluid flushes and overall maintenance of my car. Jonathan always works to find the most cost effective way to deal with my emergencies. I am so grateful to have found them and will continue to be a loyal customer. I highly recommend them.

This is definitely the finest body shop in Southeast Texas. They have owned and operated this place…read moresince 1977 and it shows! Mr Ross is extremely knowledgeable in his field yet as down to earth as any of the rest of us. I shared with Jake what I wanted done and he listened and made recommendations based on that. I couldn't be happier with their excellent service and attention detail. Pricing is also competitive- they aren't the cheapest in town but they are the best, and the quality is unparalleled based on the experience and equipment that's being used there. Possible downside= everyone knows how good they are, so they are busy (you can't tell from their service) so it may take a couple of extra days over the next guy. Needy body work? Don't go anywhere else.

My car got damaged while we were in the area. The guys at Like New were great and quick to get it…read morefixed. They made sure it was done right.

0 stars I paid $500 to preorder a 2025 platinum toyota grand…read moreHighlander like the one I saw on the lot. Actually, I asked them to hold the car on the lot until the next day when I'd bring my husband. I assured James, the salesman, I was going to buy it . They sold it. I Waited a month for the one I had to order - the only way to ensure it would be identical to the other. When the car came in and I was rushed to ger thru the paperwork, I walked outside to find no luggage rack, no running boards, wrong wheels, no weatherproof mats ! I said, "Not my car!" the salesman argued that I didn't remember. I asked for my money back and my trad in. They Refused. I cannot believe I trusted "a car salesman." Buyer beware! Worse is Justin, the General Manager. In all my 60 years, I have never dealt with such unprofessional, condescending and impolite behavior. This man said, "first come, first serve" but sold a car I preordered to someone else. Steer clear! You are dollar signs only to this dealership.

If you go there ask for a guy named "Ben". He helped me get into a 2018 Rav4, no jargon, no…read more"dealer-ese" even fixed some discrepancies on the spot, both on the deal and on the car.