I was looking forward to supporting a local business when I received a flyer in the mail. It had…read morea QR code to schedule an appointment, but when I scanned it, all 4:00-6:00 appointments for oil changes were grayed out for as far as I could check. So I scheduled a 7:00 am, 30 minute appointment. When I got there, I was the only customer and no one other cars were being worked on. I asked how long it would take and they said 30-45 mins l, but they couldn't promise that time. I said I'd have to reschedule, and asked about all those 4:00-6:00 appointments on their scheduling site. They informed they don't take anything after 4:00 pm. Seriously? Even an oil change? That shouldn't take more than 15 minutes!

I recently had my vehicle serviced at Christian Brothers Automotive in Lumberton and was very…read moreimpressed with the experience. From the moment I contacted them about a repair, I was impressed with how they ran their business. They kept me updated with the progress of the repair and had it competed very quickly and at a reasonable price. I highly recommend CBA and will definitely be returning for any future needs.

Mr. Hammock is a very nice man. He stopped everything he was doing to come help me. He even had…read moreanother worker come over and help me get something fixed. He could have charged me a lot more than he did too. Very honest person.

Mr. Hammock has been in this spot forever. He's a Lumberton legend. I know that with any auto…read moreproblem I can just walk in and ask him. He will give me an honest answer, help me out in any way, and never overcharge me or make up extra things that are wrong with my car. I totally trust him and his work. He will always try to work you in and get you up and going.

Responsive staff. Transparent work and warranted work. Fair prices. It's hard to not use them.read more

I first went to Cortez in 2022 on a referral by Discount tire for a front end alignment. Was very…read morehappy with getting in and out in about 2 hours without an appointment. Fast forward to today. My husband ran over something large and hard at 70 mph. Hit was so hard it popped the needle off of the speedometer in the dash. Managed to get it into see Joshua. Wasn't good news but he gave me 2 options. First was the minimum that needed to be done. Second was an additional item that really should be done. All said and done, more than I wanted to spend but I still feel he was very fair in his pricing. Been driving the van for a few days now and am very happy with the results. Plus, I have the peace of mind knowing I won't be chewing up my tires every few thousand miles. Just as a side note. I did research Cortez Car Care and discovered something amazing. They have been members of the BBB for 23 yrs this year and have not had one single complaint lodged against them in all that time. In any auto related field, especially repair/maintenance, that is a record to be very proud of. Just tells me that they are doing things right and have customer satisfaction very high on their priority list.

Quick diagnosis and good prices! I highly recommend these guys to anyone who has car trouble.read more

My experience with Christian Brothers Automotive is something that I will never forget. Took care…read moreof repairs to my vehicle and took great care of me. You don't find that kind of service a lot these days. I would highly recommend them to anyone. Thank you for your kindness and now I will be a loyal customer.

Initially was going to go to Firestone (last Friday) to drop my car off and get ac worked on. They…read moretold me it wouldn't be done till late this week. I decided to use Christian brothers for the first time to fix ac. I dropped car off yesterday and got it back today. Now just like any mechanic they're going to be pricey but their customer service made up for it. The older gentleman that checked me in was very nice and they even offered a ride to drop off and pick up from rental car place. I'll definitely go back when and if the time comes

After relocating from California to Texas, we began noticing a severe vibration coming from the…read morefront of our commuter car. The vibration was present at all speeds but became much worse as our speed increased. Since traffic here routinely moves at 80+ mph, the issue quickly became impossible to ignore. We were concerned that the wheel bearings or other major suspension components were failing. Over the past several weeks, we took the car to multiple repair shops and received recommendations to replace everything from all four shocks and struts to wheel bearings, brake rotors, and other suspension components. Before committing to thousands of dollars in repairs, we decided to make one last attempt to properly diagnose the problem and brought the car to Mike Smith Auto & Tire. After speaking with Justin, we immediately felt like we were being heard. He took the time to listen to every concern we had, and one of his technicians even drove the car at highway speeds to experience the vibration firsthand--something no other shop was willing to do because of "insurance reasons," despite being located just minutes from the highway. When the technician returned, Justin invited us into the shop and walked us through the diagnostic process. With the car on the lift, we spun all four wheels and quickly discovered the real culprit: all four tires were severely out of round. They had developed high and low spots, causing the vibration we had been chasing all along. It was surprising that no previous shop had taken the time to inspect the tires before recommending extensive suspension repairs. Justin and his crew were straightforward, knowledgeable, and, most importantly, honest. They never tried to upsell us on unnecessary repairs and only recommended what was actually needed. While we didn't purchase new tires that day because these still have several thousand miles of tread life remaining, there's no question where we'll be buying our next set when the time comes. Thank you, Justin and everyone at Mike Smith Auto & Tire, for your professionalism, honesty, and willingness to go the extra mile. It's refreshing to find a shop that truly puts its customers first. We need more businesses like yours.

Jonathan, Justin and Ron provide excellent customer service. They are all very friendly, very…read moreknowledgeable and trustworthy. They have helped me multiple times with tire emergencies, oil changes, fluid flushes and overall maintenance of my car. Jonathan always works to find the most cost effective way to deal with my emergencies. I am so grateful to have found them and will continue to be a loyal customer. I highly recommend them.

Christian, is a awesome, friendly, family man that is very knowledgable about cars, you can ask him…read moreas many questions as you want, he will even show you exactly what is wrong and what the cheapest fix is too. I've used him for both of my vehicles and was super happy each time, he even found a issue with my steering that my old over priced mechanic somehow overlooked for months, his prices are way better too, saved a couple of hundred dollars by using him, he as a shop he can work out of, plus he's a mobile mechanic too incase you get stranded, I would highly recommend him. David Cagle

Scheduled an appointment with me and missed it. Told me that he would be here at 7:30 and never…read moreshowed up. So I would not say that this person is reliable when it comes to service. I know that he was not gonna show up I would've scheduled somebody else.

My daughter and her friends were driving to her grandpas to meet us for the 4th when someone…read moreflagged her down to tell her that her tire was about to fall off. Craig was the first number I found after my in laws and husband had called a couple places that had said they were already closing (Friday at 5) Craig, Hayden and Buddy worked their tales off fixing the tire that had 5 broken lug nuts (only 1 holding the tire on) they also had to replace an upper ball joint that was totally not attached. They did all of this in a parking space and didn't stop until it was safe and done correctly. They never complained once about the time even though it was a job that as soon as you touched one thing, another was wrong. I highly recommend Johnson's good people and they really know their stuff!

Craig Johnson and his team have helped me twice. Once he rescued me broken down at a parts store by…read morejust being a there at my time of need. He was so professional with this when I needed a larger issue repaired he was my first call. Then when an unforseen issue resulted the day after the repair, he rushed over and took care of it immediately. He is no fly-by-night shade tree mechanic, he does good work and happily stands behind it! Saved me expensive tow bills.

I took my car in to have the brakes checked for possible replacement. They took it for a test…read moredrive and checked the remaining lifespan and determined the discs had plenty of life left. They could have lied and trumped up some unnecessary repair or replacement, but they didn't and they didn't charge me a dime for the checkup. ~Quiet Zone Customer for Life

This time I was lied to, hung up on, and had to leave car there for3 days. Spencer said there…read morewasn't a brake caliber for 2014 dodge van in Beaumont. Checked most part houses had it. Somissed doctor appointment which cost. Was told had to do brake fluid service which cost. Asked to speak to owner not available but would have him call, not. Would not recommend going there