The issue I have is with the Billing Department (the whole Internal and Refund). I had a sinus…read moreprocedure done back in March 2025, was over charged according to my insurance. I've been trying to get my refund resolved, now close to a year. Been getting the run around (case is pending, case is in Escalation Department, waiting on Harlingen Office for information, will send another high priority request, pending, pending, next week should have an answer, sending another high priority request, case pending). Ive been trying to talk with someone in Internal Billing (supervisor) as of yet no response. If it was least then $20.00, I say they need it more then me but this is $420.00 of MINE MONEY. I really really need this. I can't afford to lose this case.

I went to DHR rehabilitation for a broken femur. I have never been treated better in a…read morehospital/rehab. They encourage you mentally and physically to get moving. The atmosphere is totally positive. Sal the recreation therapist makes sure you are involved with all activities. They make sure you can do most things you need to do at home. The staff stayed in touch with my daughter, who lives 1300 miles away, so wel that I'd start to tell her something and she already knew. Great communication. I highly recommend this place for anyone who needs to get strong after their injury or whatever. I saw some miracles happen while I was in there. This place is truly amazing. My therapist was Brian, I asked him so many questions and he answered everyone of them and would show me pictures to go along with them. He nevered got annoyed with me, he made me want to push myself. So thank you Brian and Sal, also to my neighbor who said go to DHR in Edinburg. She saved my life, and I'm walking. One week after my leg just broke in 1/2

Great friendly staff, the Dr. actually pays attention to you. The Dr. Is very attentive and nice…read more She is not in a hurry to go see other patients, she actually took the time needed to help with your problem. The wait time is short, they get your vitals within 10 min of arriving and you are out of the office within 1hr of your appointment time.

I am writing to formally lodge a complaint regarding my recent medical care at Rio Grande…read moreGastroenterology, specifically with consultant Dr. Ralph Al-Halal. Under my physician's referral, I was supposed to undergo a procedure with a different surgeon; however, I mistakenly entered Dr. Al-Halal's office. Despite my informing him of my mental health diagnoses--schizophrenia and bipolar disorder--he proceeded with the banding of two internal hemorrhoids, ignored my pain, and demanded a second procedure despite my refusal. Afterward, he threatened to call the police on me when I tried to leave. I felt detained in the office for nearly two hours. I am requesting a thorough investigation and follow-up on this matter, as I believe my safety and rights as a patient were violated.

Both my husband and I have been extremely happy with Dr. Alhalel. Very experienced and professional…read moreoffice staff.

I recently had a root canal done here, and I can honestly say it was the best dental experience…read moreI've ever had. The dentist explained everything clearly before starting, which really helped me stay calm. The procedure itself was surprisingly smooth and virtually painless--nothing like what I had always feared. They were gentle, attentive, and made sure I was comfortable the entire time. I truly appreciate the level of care and professionalism shown throughout my visit. Highly recommend!

They had me pay up front assuring me I would get a refund once my insurance paid them. The root…read morecanal procedure was pretty painless besides the feeling of drowning in my own saliva. So I had them prop my chair. The contraption for my jaw for that long caused me jaw pain for the next few days. Well they wanted me to leave a review right after procedure. Are you kidding? I just want to go home and rest after this. After months of dealing with them and my insurance, found out they were not in network but I still have great dental insurance. They overcharged me at appt and I paid it-- I just wanted it done. Well that was in October and today after receiving another statement from my dental insurance my portion was not supposed to be that much. When I call, Sandra said we had cleared the account so that you don't owe us anything. I told her we had been talking about this several times now and I was due a refund!!! They ran it through insurance twice for some reason citing that the wrong doctor was on the paperwork. However MetLife ran it with correct dentist. They also charged a $390 crown build up and I didn't even go in with a crown on!! False practices here, will let my insurance know they are double dipping.