I ordered an item to be shipped to Canada. I later received an email about a disclaimer that they…read morewould not be responsible for brokerage and import duties. Fair enough. But the disclaimer also went on to say that if the item were to get turned back to them they would charge a 33% restocking fee. That is just insane. I said I would cancel the order; their response is that they want to charge a 3% cancellation fee. I said I do not agree. I have not heard back yet. Can you even charge fees if you did not disclose them at the beginning of a transaction, I have my doubts.

Update: I got a message from the company which indicated, "Leslie, The items were incorrectly…read moreentered. The weights and prices were completely off. Frame has to ship by truck. We apologize for the inconvenience. Regards..." I'm still not too happy with the fact that my order was cancelled. I understand mistakes happen, but this may be a lesson for this company to really check carefully on the pricing of their items, especially ones that are on the pricier side, as I was ready to make a big purchase with them. Since my last review, I was able to order the items from another company which sold them at a cheaper price.

These people are scam artists. Tried calling them for months for a fraudulent bill and they never…read moreresponded.

SCAM SCAM SCAM!!!! This company took thousands from my company without completing any services. You…read morewill be taken advantage of and when you ask them to stop they will ignore you. I had to collect my money back through my bank as they would never offer a solution to their shortcomings other than "I'll get back to you" Save yourself the time and aggravation!