This has to be the worst skilled nursing facility I have ever experienced. My MIL has been her two…read moreweeks and I have pulled her because she's lucky if she get 30min of care a day. She hasn't had catheter care in 10days etc.... Jesse was great as well as staff but there's no direction. I have pulled her because she's weaker than when she was admitted. It's truly sad. Now we are home and struggling to care for her. DO NOT SEND YOUR LOVED INES HERE!!!!!!!!!!!!!!!!!

Direct care staff was helpful enough, nursing, physical therapy and techs seemed to be attentive…read more Medical provider (not doctors) had difficultly managing blood pressure medications and refused to request outside medical records. Case management and business staff was almost impossible to communicate with. I am my mother's medical power of attorney and was not included in discharge planning, Appeared medical staff was not even familiar with my mother's medical history. During one meeting, case manager did not even appear to have reviewed my mother's records and believes she had diabetes. She has never had diabetes. The day she was discharged, I learned that she had not been given her daily medications, and they actually lost the medication she was to be discharged with. Finally, we were due for a refund, as she discharged prior to the fees that had already been paid. This was only $400 but when your parent, lives on a fixed income, stealing from my elderly parent is egregious. I have made multiple attempts to reach out to management, left emails, messages, filed a complaint with the BBB as well as the Attorney General's Office and have not received even a phone call. At first appearance, the place is clean and presentable but would not even trust this place with my pet. I am currently employed as a SW/CM and understand how this is supposed to work. This is not it.

I was at this facility for care after surgery to repair a fractured tailbone. It was a very…read morepleasant stay. The staff was very involved in my care, consistently attentive to my needs and requests, and very nice. It seemed that they all enjoyed their work. The physical therapy was also right on target with the level of exercise that I was capable of and what really helped me on the road to recovery. Lori D.

This nursing home and rehabilitation center was used as a voting place, but I highly recommend it…read more The facility was bright, cheerful, and clean. The patients/residents were well-taken care of and enjoyed being there. The staff interacted pleasantly with them and made sure there were plenty of activities.

They charge $266.00 per day. They lose my mother's hearing aids, and she get UTIs all the time…read more Hospice washes her 3 times a week. I provide briefs and absorbent pads. They charge me more for their staffing shortage.

The physical therapy I have no problem with. The care givers nursing staff suck. After my husband…read morehad his help light on for over an I walked to the nurses station to ask why he hadn't been given pain medication. At one point 5 lights were on in his wing. With not a single care giver answering them.

They did an OK job. I never went to an office, so I can't give my experience on that. The quality…read moreof care was a 3.5/5 . But I like that we give us informative brochures on the process of passing away. they have different types of palliative care .

Great nurses and chaplains. Team approach to caring for hospice patients…read more Nurses are attentive and responsive. Nurses and chaplains are caring and listen. Team communicated with us about the care plan.

Dr. Shah is professional manner and careful, personalized planning of my healthcare is unmatched!…read moreHormonal treatments for menopause symptoms and weight loss gave me my life back! Staff is very helpful and courteous. Five star Consierge level treatment at all times!

This is not a reliable med spa. My mom was promised 2 laser treatments for a red mark on her face…read moreand it's nowhere near gone. They also did a horrible (unnoticeable) job on her lip injections. They filled literally the space between her nose and lips. Wild, while convincing her of all this other filler she needed. You'd never see this type of lack of professionally and lack of results in LA. We took a chance on this place and sadly it was a bad choice. I'd look further out for your treatments if I were you.

My mom moved in about 3 years ago when the Blake opened. They have an independent living that…read moreoffers studios , one or two bedrooms. Pets are also allowed. There are different levels of care. Such as needing assistance with bathing or medications . 24 hour nursing staff available. They have a gym availability with supervision. A nurse practitioner from Pak medical clinic is available 1 time a month. And a local podiatrist also comes to the Blake. Transportation on Tuesday and Thursdays for doctor appointments. Once a week residents can get in the tram to go shopping at either HEB or Walmart. They can also sign up to go to restaurants( of course they pay individually). Occasionally they go for a play or other entertainment. I went with my mom to see an Elvis impersonator, great fun. Another residents could sign up to go to local playhouse, circle Arts entertainment. The front receptionist ladies Courtney and Deb are the best. They're always sweet and welcoming. My mom loves it here. For those whose family members need it there is a memory care.

Can't say enough good things about this hospital. Staff is so friendly, very clean & my mother has…read morebeen well taken care of since being admitted.

From the owner: A long-term acute care hospital (LTACH) is recommended for those who require complex medical…read moremanagement, therapeutic care and rehabilitation services -- 24 hours a day, 7 days a week, with daily assessment of the patient by a physician. PAM Specialty Hospital has received the Gold Seal of Approval by the Joint Commission for Respiratory Failure. We are the first in the state of Texas and only the 3rd in the Nation. *Hemodialysis/Peritoneal Dialysis *Renal Dialysis *Wound Vac *Telemetry Monitoring *Complex Wounds *Infectious Diseases *Multiple Intravenous Therapies *Post-Op Complications *TPN and other Nutritional Interventions *Catastrophic Injuries *Pain Management *On-Site Pharmacy *Bariatric *Joint Commission Certified in Respiratory Failure/A Ventilator Weaning and Pulmonary Management Program *Advanced Respiratory Therapy *Modalities Early Mobility Program *Nutritional program *Complex Wound Care with Advanced Wound Care Modalities

This place should be shut down and if you love someone, do not send them here. My mother was…read moretransferred here after having surgery on her leg. The depressing, dirty, dim lit entrance resembles a scene from American Horror Story and the poor service matches that. The first night my mother was there we called the nurse to help change her bed pan. An hour later no one had arrived and my mother was crying from the pain so I had to remove the overfilled pan while some of her urine splashed on me. When the nurse finally arrived I told her we didn't need her anymore since I did it myself and she rolled her eyes with a deep "UGH" and left the room. The attitude from the staff is astonishing. It's hard enough to have a loved one suffering while you worry about their well being but dealing with unprofessional health care workers who clearly hate their jobs and are constantly annoyed when you ask for help only adds to your stress. The food was also horrendous. When I showed them the pictures of the inedible food they served, they asked ME what it was. The dietician told me that the food was "standard" and when I asked her if she would eat it, she wouldn't respond. When I finally found a wonderful facility for my mother, Sonterra lied about submitting her paperwork which delayed the process. These people are liars who only care about insurance money and would rather drug their patients to stay in bed all day so they don't have to work than actually treat or care for their patients. I've told my mother's doctors to never recommend this facility to anyone and have also been alerting my friends and family in San Antonio to avoid this place at all costs.

Sonterra Health Center (SHC) shows a genuine interest in our loved one. They care about the family…read moreunit and make every effort to connect with the families to ensure our loved one's needs are met as quickly as possible for their long term health needs. The staff attends to matters that concern their patients and work tirelessly to assist their patients in bettering situations as they arise. For this we are greatly appreciative. Quality of care starts from the top down from professional administration to the outstanding nursing staff to physical/occupational therapies, cleaning, maintenance and reception. Each skill attends to the patients with respect and dignity as if they were their relatives (the kind you love). All levels of the SHC have touched us personally with their abilities and they go the extra mile to make my brother's experience a positive one. As I said, the office experience we've had started with administration, VA in house support, reception and each category work well together to make the entire process as smooth as possible. Each of the skills work in tandem with their counterparts, the patients and families to make SHC a welcome and pleasing experience for our loved ones. If I am to be honest, there is one area that needs improvement and that is the food system. A primary thought is that of the nutritional requirements of the patients like my brother being a diabetic. I see very little initiative in maintaining a consistent diabetic diet per CDC guidelines. Additionally, I'm a high proponent of management awareness of what the "customers" i.e., patients are eating to see if quality changes should be made in an effort to make life better on a daily basis. As stated earlier, I/we consider all the major branches of staff at SHC are exceptional and the food part could do better to make SHC an all around exceptional center for its patients. Kudos to the following staff members in no particular order: Josh (Admin), Kendra, Candace, Tony Bass, Val, Maria, Angie, Mica, Gloria, Christina, Jennifer, Pearl, Jackie, Juan, Kimberly, Miriam, Cole, Michael, Matthew, Jonathan, Kiaria (Reception), LaRanda, Stephanie, Casey, Maria, Wanda, Alex, Josh (Maintenance), Charles and Steven Keep up the good work SHC, we appreciate you!

My family and I are deeply indebted to Autumn Winds Nursing Home(Shertz, Texas) for the care and…read morecompassion shown my brother(Jerry G. -an 85 yr. senior and grumpy). The staff( from custodial, maintenance, activities, kitchen, nursing to administrative) has demonstrated a genuine concern for his medical(24/7 nursing access) and physical (meals, laundry, personal hygiene, a clean room) needs. The three meals per day he has thoroughly enjoyed, as he has put on fifteen pounds in his three months there ( served at his bedside instead of the spacious community dining room; he has been spoiled.) Our sister-in-law(Eloise G. -a nurse of 45yrs., retired) after visiting commended the facility and personnel for their cleanliness, lack of odors and professionalism-their caring attitude was exemplary. This assessment was very reassuring to our family. We thank his primary care physician ( Dr. Borgfeld) for having recommended Autumn Winds. Visit during one of three meal times or any time and observe the care, concern and devotion for the residents. Our family, my brother and I feel them(the staff) to be a blessing- deserving of at least five stars.*****

Best care and services we can possibly get! Love the staff and the whole feel of the place. Very…read morecozy, warm and friendly. They truly take care of their residents as best as they possibly can. Highly recommended.