I don't understand how this place got so many bad reviews, I bought a 17 GTI from there & had a damn good experience with them. They told me what the issues were up front, & anything that did pop up along the way they had it taken care of or in the process of being taken care of. They weren't underhanded about anything, not to mention the price they sold the car to me for is significantly lower than what competitors are selling for. They definitely pulled their weight & then some. I'm not sure what may have taken place in the past, but for buying from a used dealer. They did a good job in my opinion. read more

On 2/21/23 we bought a Ram 3500 diesel from Colonial Motors. On 2/22 the check engine like came on, called Colonial and spoke to Angie who told us to bring it in and they'll take care of it. Dropped it off on 2/27 and picked it up on 3/2 and were told by Rich they replaced the SCR Catalist. On 3/3 the check engine light came back on. Dropped it back off to Colonial on 3/4 and picked it up on 3/6 and were told by Angie the tech said the computer was bad and needed to be replaced, they let us pick it up until the part came in and said it was safe to drive. That evening it flashed check air filter, we replaced the air filter and the light went out. We contacted Angie and let her know on 3/7 that the light went out and she was still keeping the part on order just in case. On 3/9 the check engine light came back on, when we contacted Angie to let her know she stated she canceled the part and it was the only one in the country and it would take 1-2 months to get another part. So we contacted a Dodge dealership and on 3/19 we dropped it off with them. On 3/20 they found the DEF injector connector missing water seal, missing DEF injector bolts & missing DEF injector o-ring. Colonial did cover the repairs from the dealership and we picked it up that evening. On 3/27 the check engine light came back on. Took it back to the dealership on 3/29 they spoke to Mike and Sarah at Colonial and diagnostic said SCR Cat Failure and injector seal. Colonial agreed to replace those parts and Sarah called and left us a voice message stating Colonial will be paying for all work and then stated that it was due to I.G. Burton putting faulty parts on the truck when it was in their shop. On 3/30 the dealership contacted us because they hadn't heard back from Colonial. We contacted Angie at Colonial and she asked why the truck was at the dealership and not at their lot. We explained because both times it was in there nothing was done to fix it. We were told by the owner Rich that the SRC Cat was replaced and it was not, it's still the same one that was on there when we bought it unless they replaced it with a used one and the sealant is RTV silicon between the 2 converters instead of using the proper gasket. Angie hung up on us, we called back 20 minutes later and she said "what could I possibly do for you now?" Words were exchanged and Angie hung up again. The dealership called and told us we needed to pick up the truck that Angie called up there and said they refused to pay for the work on the truck and that Angie said we needed to bring the truck to Colonial to have the repairs made. We were also sold a bumper to bumper warranty that doesn't cover any of the issues the truck is having or any of the emission system. Be weary if you purchase anything from them. Now we'll be out of pocket the costs because we can't trust them to do the proper work. read more

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I brought a car from this company a year ago and I already had to replace the transmission and now 8 moths later I need a new oil pan and they could not assure me that this will fix the problem stay away from this dealership read more

These people are running a scam! Sold me a car with a slipping transmission and PROMISED me it was in top condition and how good the car is. I told Them about it and they refuse to do anything about it! These people are the WORST. Selling busted Cars read more

Watch out, if you buy a car (and paid in full) get the title the same day. They sold us a car without a title. Gave us 5 temporary tags and never got around to getting the title from the previous owner. We returned the car after 8 months because they kept saying "they were working on it". For all we know, they sold us a stolen car. We will never do business with them again. read more

Bought a 2006 Ford C-Max Energi from these guys after 3 wasted trips from Maryland because they promised to (but in many cases, didn't) carry out fixes to the engine, body and interior, and each time they failed to communicate their failure to me, meaning I drove up in vain. One "fix", to a tear in one of the leather seats, was even done with scotch tape! The car's interior wasn't detailed, and a smell came from somewhere I am yet to identify. All were things they promised to fix but never actually got round to. Poor me, driving off in good faith only to discover that, in addition to those outstanding issues, the charging cable wasn't in the car where it was supposed to be. I received it in the mail about 14 days later but 1 month and a half down the road, I am still waiting for papers so I can transfer title to Maryland. They are not communicating. They are not responding to my texts. They are not responding to my emails. They just sold me a car, end of. Not a business I would recommend you doing any business with. read more

Bought a used car there five months ago, already spent over a quarter of the cars value in repairs. Other reviews on different sites have mentioned rotting tires and other simple fixes Colonial carelessly ignores and my car was no different. Choose any of the other dozens of used car dealerships in the area and avoid this "family business" like the plague. read more

Bought a jeep about 3 months ago and the sunroof needed fixed they were aware of that and told me it would be fixed right away that it was just a switch. 3 months later 3 different trips in to have them look at it so they can order parts for it 2 calls a week to them for almost 3 months and I always get a promise I will call you back as soon as i talk to this person or that person I promise I will call you back today and nothing so I'd call back the next day same answer nothing so I'd call the following week same thing. I have records of all my calls to them with no call backs. They want you to buy a vehicle promise they are going to get it all fixed up then when you pull away in your new vehicle that's it just trying to sell a car. I am beyond disappointed because when buying my jeep and was promised I'd have my sunroof fixed they were like no problem we can get it done right away and I believed their word but again here we are 3 months later and NOTHING!!!!! read more

Bought a Toyota 4runner with 100,000 miles on it from this place. 4wd didn't work but they assured me if was a minor issue and they had ordered the part. I live In west va and they mailed the part to me about month later and it had obviously come from a junkyard and didn't work. Had the car inspected by a family mechanic and the transmission fluid had never been changed. That's maintenance 101 to check that whenever a dealer is inspecting a car. Decided to get the 4wd fixed by a Toyota dealership and has cost me almost $4000. I paid $11,000 for the car which was the blue book value in excellent condition and paid almost half of that to fix it. I would rate this place 0 stars if it was an option DO NOT TRUST THIS DEALER! read more