building very clean and well maintained. Administration(site manager) all are approachable.Council…read moremeeting for tenants are well run and usually address issues presented by tenants.. Tenants as far as I've seen have been treated with dignity and respect. Down side: more benches to sit on in this beautiful weather,more varied activities(yoga,low impact aerobics,laughing yoga,gentle yga for seniors,more bus trips beside gamblingand maybe a book club group.

We had a very negative experience here. This place was not the right fit for my father. When we…read moreleft, we were threatened by the owner Micha. He had a lawyer, send us a letter, threatening us. I won't get into the specifics as to why we left. But as I mentioned, this was not a good fit for our family. We felt the owner was completely unprofessional. We cannot recommend this place at all.

They took such good care of my mother. I loved that I could go in anytime and have lunch or dinner…read morewith her, no extra charge. They always had activities going. This place is very pro family involvement. My mother was always clean and dressed. I never saw anyone hanging by the nurses desk in their pajamas. I would recommend this place for any one looking for a safe, clean and friendly place for a person with memory issues. Thank you Dodge Park for taking such good care of Janet. She was very happy staying with you.

My loved one was neglected to the point of having his lung collapse. His belongings were constantly…read morestolen. He went in able to walk, was shortly after confined to a wheelchair, and then was neglected by administration. He received no type.of treatment or therapy, even outsourced, and he died at only 58 years old. This place is nothing short of a privatized death camp, assigning subpar attorneys as guardians and emtpying beds when they need them.​

West Side House has made so much progress and still progressing. They have OT, PT and even speech…read moretherapy, a great Activity program that engages the residents. The staff are very accommodating and helpful. Thank you, West Side House, for being a caring community!!!!

Please do not choose this facility especially if you plan on being a part of your family member's…read morecare. They did not introduce our family member to the facility on arrival nor instruct us on the plan of care despite our presence for the first four hours of admission. We have also been present for at least this amount of time daily. Our family member does well with routine and help at home and is obviously now out of her element. The facility has chosen not to acknowledge our concerns. They state they do not have to have support person present to teach our family member who has no short term memory. They have refused to coordinate with the family for any meeting, and rather we get piece meal information from a different person each time. Our goal is to have a clear picture and one delegate who receives information on our family member. Please think about this review. I'm not writing from a place of malice but rather of extreme concern for those people requiring family support.

I am really sad to be writing this review because years ago we had a great experience…read more Unfortunately, it was no so with a recent experience. I even double checked the Nursing Home Compare CMS website and saw they received 5 stars, but there is no way Knollwood deserves 5 stars. The rooms are nice and clean, but the actual care was not so great. My father has Parkinsons (and just had back surgery) and requires a pretty strict schedule for his meds every 3 hours or he "freezes" and starts having difficulty thinking and speaking. We noticed that he was getting his meds at odd hours/frequencies and when inquired learned that they have a +/- 1 hour around med schedules. I understand this is the law and they are covered by this, but when the family is telling you how important it is to be more timely, you need to listen. Instead, we were told that they have 20 patients to deliver meds to and are doing the best they can and that they are covered by the law. Also, when my father and his roommate would call for assistance to go to the bathroom (both were on full assist/fall risks) they took a long time to come and sometimes never...even after ringing the bell 3+ times. Unfortunately, this resulted in a few changes of wet clothes and linens...let alone the embarrassment. It is so sad to see grown men pleading for help because they are ready to bust a gut. Between my mom and I, we were onsite there for 8-10 hours a day and the doctor never once came into meet with us, until I caught her in the hall running to another meeting. Also, I did go to the Nursing Director with my concerns, especially about the meds, and it did get better, but My Dad could also hear the "chatter" about my doing this. The PT and OT were great! John and Maycon were great and a few of the aides. My Dad will require nursing home again and it will not be Knollwood.

This place is bad ! My girlfriend almost OD from heroin…read morethat she got from another Patient and I told the staff and front desk and took it as joke . Told me people OD in here all the time . There is no security and drugs run amok everywhere . People nodding out from drugs and crack smoking in their smoking area ... drugs being thrown over the fence . Where is there security ? Can you imagine this being around your elderly parent ? Never have I seen a place like this ... where there is more drugs in there then on streets . When I walk threw the halls all I heard was people complain about lack of service and food was bad . Place was dirty too . I don't know why this place isn't shut down by State yet ? This place needs to be shut down before more people die ... I wouldn't take my dog to be treated here and if I could give minus stars I would . I report all of this to head nurse and also from director of nursing