I love the Sapphire Salon! I have been coming here for years and have had many different services…read moredone! They have a great sauna you are allowed to sit in before and after your services! I am always sure to arrive about about 15-20min early so I have some quality time in the sauna before my service. I have gotten many massages from here from different massage therapists and each time left me feeling like a bowl of jelly (in a wonderful way!) I have even had couples massage one more than one occasion! They are fun to do with a friend or close relative if you are open enough with your body to briefly be in the nude with them in the same room! Each therapist asks what pressure you prefer and you can correct them at any time if you need more or less depending on sensitive spots. They were all very professional courteous to me. I have also had a mud wrap service which was a very relaxing experience! You were forced to wear this tiny thong type thing made out of gauze, so If you aren't very comfortable with people seeing EVERYTHING you have going on, then this may not be the service for you. One you got changed they painted your body in a mud paste then wrapped you up in saran wrap and you just laid there and relaxed while the mud dried. After you rested long enough with the mud on your body, you took a shower and washed all the mud from your body. They then gave you a brief massage and your service is over! I have also gotten a facial from this spa. Facials weren't my favorite service, but that had nothing to do with this spa in particular. I just don't find a person digging at my face with a metal tool to be very relaxing! I did enjoy the scalp massage as well as putting my hands and feet in the warmers throughout my service! The staff is very knowledgeable and gives you great tips on skin care throughout the service! The gel manicure is really what keeps me coming back time and time again! My nails have never looked so good before! My natural nails are very thin and weak and crack before they even begin to grow. I used to wear acrylic nails but they just did more damage to my natural nail. Then I discovered the gel nail! The manicure only takes about 1/2 hr and each nail technician I have had has always done a spectacular job! They say the manicure should last 2 weeks but I have found that mine last well over the 2 weeks! For the $30 it costs to get this service, along with the amount of time they last, and the quality of service you are getting, I would say there isn't a better deal out there! I have only had one service done at the Sapphire that I wasn't satisfied with. I got my eyelashes tinted. I was under the impression this would eliminate the need to wear mascara and give my eyes a naturally darker dramatic look. I have light brown/dirty blond hair and my eyelashes are even lighter so without mascara I look like I have none! After tint was over, the woman performing my service mentioned they didn't look much darker and said she wanted to do it again. After the second time, they still didn't look very different. The explanation I eventually got was my eyelashes were very thin and fine and it was difficult for the color to catch. Aside from that one disappointing experience I have had nothing but great services! The place is very serene and relaxing, as well as decorated beautifully! They also have an amazing little boutique inside the spa that sells all sorts of accessories and clothing! I often find myself leaving with something from the boutique as well! It is hard to find something negative to say!

The providers themselves are delightful, talented, and professional. Unfortunately, my experience…read morewith the front desk has been the complete opposite. The staff have been rude, unprofessional, and consistently poor at communicating. For the past two weeks, I've been given the runaround every time I've tried to schedule an appointment. I've never been a problematic client. In fact, a few months ago I even brought my home health client in for a Mother's Day appointment after caring for her over 100 hours a week. I'm currently fighting serious charges that I maintain are false, and it feels like Sapphire judged me based on allegations rather than my history as a respectful, reliable client. Rather than being upfront with me, I was given a different excuse each time I called. Only after two weeks was I told that the manager would contact me, but that call never came. If the salon truly wants to avoid drama, then direct, honest communication would go much further than weeks of avoidance. If they had simply been honest from the beginning instead of making excuses, the situation could have been resolved in a single conversation.