Opted to try to keep my business local, thinking it would result in better customer service. Big…read moremistake. Ordered 3 boxes of flooring in June. Finally, they told our contractor it would be here 7/28. Since we had to tear out our kitchen flooring, contractor started demo on 7/29 to minimize how long we would be without a kitchen. Then the call that it didn't show up. For an entire week, he was given the runaround about how they couldn't get any update from the supplier, or the shipping was delayed for some reason, etc etc. Fast forward a week, flooring finally shows up the evening of 8/4. Contractor goes to pick up on 8/5, and it's damaged. Modern Floors was made aware of the damage, but instead of offering compensation for the shipping debacle or the damaged product, the salesman said he would knock a few bucks off the 2 pieces of quarter round trim. In hindsight, I should've listened to everyone who told me to avoid that place and ordered thru Home Depot/Lowes/or even one of the many online retailers I could have done so and paid less money. Hopefully this saves someone else the headache we had to deal with.

I was very impressed with the quality of product I was able to get from the Modern Floors team and…read morethe price was great. Nathan helped me find a wonderful Mohawk LVP that looks like real wood, is a wonderful oak color and cost less than what was at my local Lowes. He also helped me set up will call at the Mohawk facility in Portland and I saved the delivery fee. This flooring is for a community center and needs to stand up to lots of traffic. It looks great and brightens up the entire space. Thank you Modern Floors team!

Excellent customer service at a good price with timely and professional installation. Jason and Amy…read morewere a pleasure to work with and truly place customer satisfaction as their top priority. A welcome change from many local businesses. I recommend them to anyone looking for quality flooring at a fair price. Bill and Deb

From the owner: Waynes Color Centre has been a local corner stone when it comes to flooring in North Bend and Coos…read moreBay for over five decades! If you’re planning on only purchasing your flooring material and taking on a DIY project, then Great! We can offer valuable floor installation tips that can help make your job easier. We’re also able to do complete installs for your home – beginning with a Free Estimate. We’re ready to listen to all of your design ideas, offer our professional and experienced design / contractor opinions and simply get you the floors you’ve always dreamed of. Stop by our Coos Bay store to view our large showroom! From Vinyl and Laminate to Tile and Carpet, let our professional staff help make your floor shopping experience an affordable and fulfilling one.

My experience upon walking in was anything but enjoyable. The woman who works there would non stop…read moretighly follow me-She would go out of her way to follow me throughout the entire store the whole time and would wait standing beside me like 5 ft away. I even told her, "thanks for your help-just looking.," and yet she continued to follow me from the front to the back. It just felt almost as if they have trust issues..we left after being there 10 mins from this. Not a friendly message this sends.

Today my flooring was scheduled to be installed. There was only one problem- Erika was too busy to…read morecall me to let me know the flooring had arrived! It came in last Thursday- according to Erika, when she was busy. Apparently she was also too busy to call on Friday and also too busy on Saturday. She rested on Sunday and the store was closed. Monday morning I must assume she was still too busy because I did not get a call from her - I called her to find out if my order of thousands of dollars (already paid for) was lost or could she call the manufacturer, etc. any number of things that could possibly help me- and her quick reply was "oh, it is here... it came last Thursday... I've been busy. " This is the worst possible customer service experience I've ever had. If not for it being a prepaid custom product I would have cancelled. I will never recommend this company to anyone. I would give it ZERO stars if I could

I used West-coast flooring to install carpet in my new home. They came highly recommended by the…read morestore I purchased the product from. I'm torn by this review because the installation of the product was professional and it turned out beautifully. It did take quite awhile for them to come to install, but that was understandable due to the high volume of need in my area. The problem I have with the business is that I sent several remnants of carpet with them to have rugs made for my home, and it has been 8 months and I have not gotten the rugs. I have made several calls to the business and was assured that progress was being made. The business has never contacted me in the 8 months. I even left a message asking them just to let me know if the remnants had been lost and there was no reply. The carpet was very expensive and had I known this would be the situation I would have gone with the company I originally purchased the carpet from. This is unfortunate as I really enjoyed working with Matt and his crew.

Matt and Sommer gave me a bid, that included Sub Flooring. Once the old flooring was removed, it…read morewas discovered that the sub flooring was indeed in good shape. The original bid was 16,000$ for demo old flooring, subfloor, snap together plank flooring, and base. This project took 3 weeks; the old flooring had to be removed from property by me, and after a down payment of $6,000, I still had to pay an additional $9600. This business charges more than they should and this is unscrupulou!. Bad Business!!!

I must begin by Sharing this company "GEARHARDT CONSTRUCTION" If your ever in need of a Contractor…read morethat does the best work, this company is so Talented and they are the Best of the Best Tile and Construction Company we have ever done business with!! We have experienced a lot of contractors that never show up when they say they will, overcharge for subgrade work and I can go on and on. My husband and I have sold and flipped many homes and worked with many contractors, and there is no company that can come close to "GEARHARDT CONSTRUCTION WHO SHOWS UP AND GETS THE JOB DONE WITH PRISTINE AND QUALITY WORK" See you guys on our next project !

From the owner: Gerhardt Construction Specializes in Tile Installations. We help Install Ceramic, Porcelain, and…read moreStone tiles for your Bathroom, Kitchen, and Floor.

Oregon Coast Carpet Cleaning is fantastic! Very professional and a quality clean. They focused on…read moremy particular concerns and answered all my questions. I had some high-traffic areas and a few doggy accident spots. All taken care of! They have given my carpets a new life. Really great pricing, too. I am so happy with the results of their service!

From the owner: Offering quality and affordable carpet and upholstery cleaning, as well as hard floor care services…read morefor residential and commercial clients. I utilize top of the line equipment and products, including trunkmount system. Quick return calls and prompt scheduling. Great attention to detail and rapid dry times leave your floors and furniture looking bright and fresh again! Locally owned and operated with 17+ years experience.

We hired Alan to remodel our kitchen and add LVT to the kitchen and bathroom. We live out of town…read moremost of the year so we were taking a chance hiring someone we didn't know. Alan did not disappoint, he connected us with a plumber and electrician that were there when needed and did a great job. Alan was always very responsive to my texts and phone calls. He sent us photos of the progress and kept us informed of any issues, also his prices were very fair. I would highly recommend him to anyone looking for a contractor.

From a recommendation I hired Alan/Tenmile to do a few projects. Exterior wall (dryrot), totally…read moreripout and redo my bathroom, and replace ceiling tiles in my kitchen. He was great to work with and communicate with. And the work was immaculate, he and his crew were great, did all they could to minimize disruptions, if I mentioned anything they jumped right on it, no arguments, no problems. I totally, no reservations, recommend him.

Excellent customer service and quality would recommend them anytime. They built a 2nd floor deck…read moreoff my bedroom. I tried to get someone qualified for over a year and Jeremy showed up an did an excellent work.

Jeremy Bourell is amazing. He returns calls and texts, and his team is polite, hard-working and…read morepunctual. They prepped the house so there was minimal mess or dust, and they cleaned-up each night (even vacuumed!) before leaving. The work was done well and completed on time.

The crew is super friendly and they did great work on our new fencing and new deck! We love it!…read more Our old deck had to be removed and they built it bigger with a roof over part of it. We didn't have a fence around the back and side of our property. They did quick work of a lot of fencing.

Great job! I'm an old lady and I needed a ramp. And boy, did I get a ramp, it's great. I highly…read morerecommend these guys. They are very knowledgeable, very nice and very dependable. Highly recommend them.

This review is for customer service. He wasn't able to help me because all his team is booked but…read morehe gave me the number of someone who could. Also unlike other people in the area, he answered his phone. After calling over 10 other people I was shocked when he picked up. I called the person he recommended and they also answered right away and came out that night to look at the job and write up am estimate. Amazing! Only person able to help me in 3 days of calling.

I recently had a brand new roof put on by CJ Hansen General Contractors and I could not be more…read morepleased. The roof is beautiful and I am just thrilled. They gave me a fair quote and were courteous, clean and professional. I have had terrible experiences with contractors and I FINALLY hit the jackpot with CJ Hanson General Contractors! I recommend them thoroughly.