Where do I begin. I recently endured an extremely anxiety-inducing situation at the Supreme gym facility where another member (picture is included) nearly physically assaulted and verbally abused me. The employees at this location sided with the hostile gym member (later on in the altercation the gym member made it obvious that she has an external friendship with the supervisor, Sarah Claunts). Sarah Claunts, the day time gym supervisor, spoke to me in a condescending and sarcastic manner while I explained to her the situation. Long story short: I played music softly (emphasis on softly because the volume was less than halfway on) while warming up in an open workout studio. The hostile gym member was on the opposite end of the room doing their workout. As soon as they heard my music, they immediately started screaming "NO NO TURN YOUR MUSIC OFF I AM NOT GOING TO HEAR IT". Considering the individual was so hostile, I ignored them and turned my music down. The individual then began to approach me while saying "IM SPEAKING ENGLISH DONT YOU UNDERSTAND ENGLISH?! TURN IT OFF". At this point, the individual was now hovering over me while I sat on the ground, all while they clenched their fist and screamed so aggressively I even felt spit come out of their mouth. I explained this situation to the staff, even recorded the situation, and all they could say was delete the footage and don't play music or record ANYTHING/ANYONE in our facility. I immediately sent an email to Columbia association explaining and they could not even apologize for the way I was treated. All they asked was to speak on the phone. I said I wanted to speak through email and they did not want to continue investigating this matter. Attached are photos of the obvious hostile member and how close they were to hitting me. I don't know how else to go about this matter besides warning other people to avoid Columbia in its entirety. I blocked the individuals eyes to protect their identity. Columbia Association should be the entity held accountable for this. read more

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I didn't have the time to retype this but worth sharing the email I sent to CA. The only thing I also want to mention is how useless these teen lifeguards are too. I had a lifeguard unable to provide a bandaid in a timely manner while my child was crying and bleeding and then couldn't figure out how to activate the ice pack either. They can blow whistles but that's about the exent of the help. The pools are often filled with hair, dirt and leaves not cleaned up. And normally, these issues wouldn't bother me but knowing how much memberships are and all the money pouring into CA it's just not acceptable to cut corners and hire the cheapest help and not have practices in place to make it a clean and enjoyable space for all. My email to CA: "I think it is absolutely ridiculous the amount Columbia Association charges for memberships nearly $200 for a family of two (one being 3) on a monthly basis AND then rarely communicates closures or bookings of spaces. I have taken my kid many times to the pool only to find out is closed for a class. I'm not sure why you need to close the wading pool at the Columbia Gym for an aqua class that only takes up the lap lanes. Making it completely unusable after 5pm most days. I've had instructors rudely yell at myself and others to leave the pool area 5-10 minutes before a class even starts. To me it seems like Columbia association is overcharging members then charging for other clubs that then take that space. Essentially double dipping and limiting members. Same can be with the outside pools and the swim team takeovers. This lack of transparency of how often these spaces aren't available is not reflected in the contracts at all. I went to Supreme today thinking I could take a meeting from the lounge. I could have easily taken it in the common area at Columbia Gym but I thought this space would be quieter. About 20 minutes into my work call about 20 kids came in abruptly and loud with their "counselors". I intentionally checked the door for signage before setting up and checked again when they came in. There was ZERO mention of kids or activities in this space. The only thing listed was Thursdays. I spoke to the counselor and she said it was for Tuesdays and Thursdays. And if that is the case then CA should have absolutely had signage on the door and it should be transparent in your app. They also have had times where signage wasn't up at the columbia gym pool either. Columbia Gym is also severely overcrowded to the point where machines are not available. Teens and kids get discounted family rates, yet full-paying adults like myself can't even use machines because teens are sitting, texting on equipment or catching up in groups around machine." read more

Visiting the Columbia Archives was such a great experience for us. We were trying to learn more about our 1970s home, and Aimee and Erin went above and beyond to help. They were warm, patient, and genuinely excited to dig into the history with us. They pulled old master plans, neighborhood development files, and historic photos that helped us understand how our home and Columbia itself! read more

Columbia Association - Community Centers Near Me - Columbia, Maryland

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I hate Columbia associations much. do not get a membership the people who sign you up make commission and will lie to you over the phone then have you sign a 20 page contract where is says hidden all the actual rules. they are a bunch of scammers I highly recommend joining any other association. read more

I had such an amazing time at the Columbia Gym. Katherine was so nice and made the experience so special.

Customer service for membership is bad. They do not give you options when your membership lapse, even for 1 day. And day passes are expensive, because today is a holiday, fee for three people at an outdoor pool was $88.00!! No accountability, this is not a community association is a business that do not care for Columbia residents. read more

Outdoor swimming pools are poorly managed especially Swansfield Pool which boasts a mini water park with big slide. Problem is is the slide is rarely open due to understaffing. So many times kids have been disappointed after driving all the way over here to find the slide is closed. Hire more staff and manage the staff you have!! read more

CA has a new trick, offer a good rate, don't talk about annual contracts and related penalties( Buyout fees). Customer service is miserable, no accountability, no nothing. Please be careful before signing up. read more

After being a member for 4 years my club was randomly discontinued. When I called in to membership services for assistance, I was connected with Jennifer Wilke. She proceeded to tell me that "I should have read the contract i signed up for", And that all she could do was cancel my membership but not until I paid for my full year term. This organization is a joke. read more

So, the website still sucks, my password occasionally just stops working and it's always a multi-call expedition with customer service to get it fixed. But I regularly use the Columbia Gym location in Clarksville and the desk staff are super friendly. My trainer James is top notch and the yoga classes with Roger are very good. It's my local gym now and while I'm still wish they would invest in their IT systems the facilities and staff have won me over to a better review. read more

No issues. Ample parking. The building is shared with other businesses. CA main door is located to your immediate left as you enter the building. My interaction was brief. I solely needed a replacement card for the gym. I haven't gotten a new one in 12yrs. The new cards are basic, no pic. Pics are now stored on the computer. $5 if you've received a replacement before (I hadn't so that fee was waved). The card also has a mini card for your key chain which is very helpful. I plan on connecting that to a lanyard and connecting it to my gym bag. read more

I joined CA last year when I moved to Columbia Maryland made payments till October missed November and December well when I wanted to rejoin this year I was told I only need to pay $80 to bring my membership up to date then when I called again to make payment I was told that I need to pay $240 for November December January, February, March, April rejoin CA membership this is totally unacceptable no wonder most of my neighbors are not CA members now I know why CA policies are terrible and horrible ,why pay for services you do not used you pay for what you use not what you don't use... read more

If you want to cancel, you have to do it on your membership anniversary date. Oops! Did you miss that date? Welcome to another year of payments. I haven't been there since March, and I don't want to go now (you know why). Still have to pay... read more

The Full-Day Program, Worst ever!!! They said we were late for a field trip. However, all the kids registered for the field trip were still seating in the room when we arrived. read more

This is the main center for the Columbia Association. It is a very nice building and location to be in. I came up here to help my son fill out a job application. The attendant at the front desk is kind of anal. Even though she gave us a application, I didn't like the fact that when I was speaking to her, she kept cutting me off. When I would speak to her, she would cut me off and not let me finish my sentence read more

Terrible customer service - I spoke to the representative on the phone who told me that if I signed up for membership online I would receive one month free of charge. When I noticed that my account was charged during the promised "free month" I contacted them and was told that they didn't know who I spoke to, but I was given incorrect information and nothing could be done at that point. I suggest additional training to the call center representatives on customer service and current promotions. Very dissatisfied. read more