I switched to TD Bank 5 years ago when I saw Bank of America had no perks or discounts for seniors…read more But as far as customer service goes, TD has been awful where BOA was great. My latest fiasco was depositing checks and receiving a 6 business day hold. I received 3 exact checks from a trust. I deposited one in Wells Fargo where the next morning the check had already cleared. But TD placed a 6 day hold on each check. I then sent 4-5 emails within the next couple of days. The first email accidentally went to TD Canada. Rather than forward my email to the appropriate area, they replied with their toll-free# and a different email address. So I emailed that other address, and their reply was contact the toll free#. wow! I then sent an email to the CEO, Bharat Masrani and another exec. Never heard back. And finally, I received some other email where they referred me to "secure messages" within my TD app. After signing on, all it was, was a form letter BS with the same 800#. So i went into my local branch and the young man took my info, didn't promise me anything, and said I should get a phone call with a decision by the end of the day.

Dealt with S and vice president on duty today Saturday, November 30,2024. Violated my Federal…read morerights and refused access to my money even though i had the proper legally required identification. Had to threaten to call Moorestown police several times and after 1/12 hours got my money. They are not following Federal Banking regulations and I was treated like a criminal. They are rude,nasty and dont know the Federal Banking Regulations. So bad that S said they sre regulated by the FCC. FCC is the Federal Communications Commission that regulates, telephone, internet radio and television. Beware of this and take your banking to an American owned bank that understands and follows Federal Banking Regulations..Look for this story to be further detailed on all of the major news outlets such as 3,6,10 and 29. Americans please lets end this foreign owned ripoff bank that has been caught laundering money for drug dealers.

Stay open after 5pm Been bankinig with PNC since 1991with a couple hurdles, not approving a $7000…read morepeesonal loan to a couple (1) with a credit score of 850 and the other (2) a credit score of 820 with a combined yearly income of over $220k. But the fact that they can ot stay open until 6pm has made me come to the decision to close my account and open an account and a bank/ credit union where all our other accounts are. Thanks for the memories, Im sure you won't miss a loyal patron

Screw over the little guy!…read more Definitely taking my complaint to the Better Business Bureau... My account is always full.. even during the peak of Covid ... I didn't meet the requirement once! And I had the account for years ! You want to know why ? I was in the hospital for a month and a half . Finally getting back on my feet my account was hit hard because of not getting a paycheck . Now I'm back to work and will be getting a Disability in and regular check again And they wouldn't waive the fee . It's like damn with all the shit going on in the world . I can't get a break ? I can understand if my shit was consistently low, but this was a one time thing! Definitely looking elsewhere!

TD Bank is not making me feel safe anymore. My debit card number was stolen and charges made in Los…read moreAngeles came out of my checking account. I will say they credited my checking quickly while they investigate. It will take months for a final decision. In the meantime they still insist I have a debit card to withdraw cash from my account. They started a new debit card called contactless. It's the same card but I don't have to present it when I go to get cash. I show ID and enter my PIN number. In addition I went online and locked the card on their website. When I know I'm going to get cash out I can unlock it and then lock it back so it's not in use. I've set every form of account notification also. So let my hardship be a lesson to you. And let me say this review is for the location in New Jersey that headquarters my branch. The branch manager gave me the address and it's on the letter they sent to me. One last message regarding TD is that if they mess up in any way I am moving my business to Capital One. Capital One is in the top two highest customer service rated banks regarding customer finance safety comfort. The bank on top is Chase!

TD Bank fraud detection system appears to generate an unacceptable number of false positives while…read moresimultaneously creating unnecessary hardship for loyal customers. Protecting customers from fraud is important, but preventing customers from accessing their own verified funds is not an acceptable solution. After years of banking with TD Bank, we no longer have confidence that we can rely on the TD Bank institution when it matters most. For that reason, we have decided to close all of our accounts and transfer our banking relationship to another financial institution better suited in todays environment.

I usually love Wells Fargo but my most recent experience wasn't great at all. I recently moved to…read moreFlorida and needed checks to pay my rent so while home for Christmas I stopped in to order some. The banker was super nice and the experience was wonderful the issue came after the fact. It's now been 3 weeks since I put in the order and I haven't received the checks yet. This seemed like way to long of a wait so I called the bank to check on them. Turns out they have my address correct in the system but when they generated the checks they generated the wrong address and they were sent and delivered to the wrong place! Super worried about who has them now so I'll be keeping an eye on my account. The woman on the phone was super nice and is expediting me new checks but that doesn't change the fact that some random person could now have access to my account.

This staff here was exceptional! What a fantastic visit to the bank this week. Excellent customer…read moreservice provided by all staff members. I will definitely be returning. Thank you so much!

This was a 5 star bank until they decided to get rid of sunday hours. now I will be moving to a…read morecredit union. I was one of the first to open an account when they opened their first branch. I left TD because of the dumb sh!t they did to Commerce. Republic was Commerce again and I loved every minute of banking with them. now they are getting rid of sunday hours. This is just one if many changes over the last few months that are making them more and more like TD. Now I am going to a credit union.

I am so glad they opened close to home. I was extremely tired dealing with TD. From day one Sherri…read morethe first teller I met. Things have been great. Any time that I've had a problem, things have been taken care of in a timely manner. Keep up the good work. Thank you

clean, professional, friendly, not very busy, iiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiiread more

This bank is trash!! I reviewed my account and gathered a bunch of fraud activity that they…read more"temporarily refunded me my money" (while I was in the local branch they assured me my money back) (then come to find out after hours of being on hold it's called a "provisional refund") then went back 15 days later to take the money back out! "Claim reversal" all because I had reported fraud past their "60 day policy" and as part that claim reversal for 166.00 to an insurance company that isn't even in my state was within "60 day policy" because of my honesty and my late reaction on catching charges I'm out 166.00 the people in consumer service are NO help and are heartless programmed robots.... supervisor even hung up on me! Wish I got her name for a more direct review! Not many people can keep their cool knowing they aren't being helped and are being thrown through the hoops! I'm not sorry! I suggest finding a different bank that'll actually notice fraud activity! Good luck with that one tho! (Are the people in the fraud department the frauds?) I'd say so.! Disgusted!!!

My sister gave 150 percent working for this Bank Asa Consumer Lender. Worked during her…read morevacations...weekend Of course was never paid for the many Hours she gave. Always there for her clients. Never took all her vacation. She was diagnosed with Stage 4 Colon Cancer. The Corporation has never done a thing for her except to have HR call the 2nd week in and say if your not back in 12 weeks you don't have a job! How nice! So to the Billionaire who owns this Bank you should be ashamed of yourself! When you care more for your dog then a human being your a very awful man! My sister is a Gem! Nicolle Vezza is her name. She helped make your Bank what it was!

REPUBLIC bank should really change their name to dictatorship bank. Their policies prevent you…read morefrom accessing your money and using it. We had a large deposit put in out account for the sole purpose to pay off some of our debt, "REPUBLIC" put a halt to that plan. Telling us that if you pay more than 2k in bills you have to get written approval from the bank. Stating that this was their policy! I call B.S. if the funds are available in my account it should matter if I pay 10 million or .01 cent the transaction should go through. Crap bank, crap policies and CRAP customer service! Stay away from shithole

This is the best location of PNC. They bend over backwards to be nice. The thing I dislike about…read morePNC banks is their inconsistency between branches. Their policies seem to be different according to each branch which is aggrevating. What is the maximum cash you can take from the drive thru? Runnemeade is $1500, Collingswood is $2400 and Cherry Hill is $2000. And they will tell you "It's our policy, this is the maximum at all branches" This is incredibly annoying. Also, if I have the $5000 in my account why am I given such a hard time when I want to withdraw it? I've been told I have to call ahead or that the branch doesn't have it? $5000? Are you kidding me? Your a bank and its my money. Anywho, this branch has zero of these issues, hence why I go here.

This isn't just for the bank because you actually can't call into the bank. However, this is for…read moretheir customer service. The only people that you can contact on the phone. They get you in acting like you're going to get a low interest rate on your car loans, they tell you interest rates from like 3.5% of 17% however they can't even tell you what criteria needs to be for what bracket of interest rates. I've never taken out a loan where they couldn't tell me what criteria you to meet to see if you even wanna do business with them. Technically you could have perfect credit and you can meet all the criteria and still get 17 percent interest rate if that's what they want to give you. It is a scam. Stay away from them. They lure you in on false pretense and then can't answer any questions which as a financial Institute they should be able to answer all questions. A car salesman could answer more questions about finance than their own financial institution can answer. They lost my business on that. Could've made a lot of money off my loan, I've been with the banks and their credit cards for over 15 years, I have a personal relationship with finance as well. So this leads me to believe that they have under trained staff. Ignorance is no excuse. For anyone who's reading this, in case you are unaware, as many people are, when they run your credit if you decide to not take out a loan with them, it will drop your credit by 20+ points. If you don't take the loan, it looks like you've got denied. Therefore them not being able to answer your questions properly could result in you dropping into a credit score bracket that you won't be able to get lower interest rates because they suckered you in. If you want to Bank with them, they aren't so bad they have benefits other banks don't have. But it comes the cost because there's only one location in the entire state of New Jersey.

I have been banking with Navy Federal Credit Union for 20 years and this branch has always given me…read morea top tier experience. The branch itself is clean, well organized and clearly marked for the service you are looking for that day. You are always greeted by a friendly rep at the door to ensure you're heading to the right place or getting an appointment if you aren't sure. From mortgages to car loans or other banking needs, the advisors are always incredibly patient and knowledgeable. They understand your needs, provide advice or feedback, show you the numbers and potential alternatives, and then set you up for an easy checkout experience. I could not more highly recommend NFCU and this Cherry Hill branch!

This review is from a few months ago…read more This location is easy to find, right off Route 38. It has a drive-thru, which makes it convenient especially if you're on the go. But this review is based on walking into the bank and not the drive-thru experience. Each time I've been here the staff has been friendly staff and the service has been quick. The place is clean and welcoming. Andrews FCU is a partner in the shared branch network.

My experience at AndrewsFCU over the past couple of days was great. I needed to purchase a vehicle…read moreright away. Mona at the Mt. Laurel NJ branch was very helpful in helping us get an auto loan for the car at a great rate. She called me late on a holiday to let me know I was approved for the loan. The customer service at the branch was great. They went above and beyond to help us. Thank you!