No te confíes. Fue el primer banco, que me dio , un préstamo , para mi casa, con interés variable …read more Sobreviví . Pero realmente, jamás, me ayuda . Por el contrario,yo me retiro y como 29 se retirarán conmigo , porque ya no confían , es triste , dejar, de confiar.

How often do tellers put a light to your I'd to check if it's real? She wasn't friendly or…read morewelcoming. Ladies at the front were helpful but this elder Asian is not suited for customer service. Guess she's friendly if your a yt male. Sure was chummy with the man before me. Other Navy Federals out this one to shame

The staff here is really nice but the wait times can be pretty bad inside the branch. Make an…read moreappointment if you need to speak with a banker or do a transaction outside of a teller, or chances are, you will wait a bit. At one point, some idiots tried to steal the drive up atm so there were some significant waits outside when the bank was closed, but they got that all fixed.

Awful bank. Poor customer service. Rude teller. Won't cash a personal check issued by a Chase…read moreaccount holder for over $2,500. Shady business practices. Glad Im not an account holder with this bank

Just don't bank with Frontwave, I was forced to give it one star. Reason I say don't bank with them…read moreis because they aren't very competitive. Their rates for any type of loan are awful, their credit cards are probably the reason the lake has that smell because they're straight up garbage. They do have a nice customer service line but half the time your answer will be "I don't know"

trash switch to navy as soon as you can. credit card have like 20 percent interest rate minimum …read more Also do your research on the history of this bank you'll gin out it use to be called something different . they had to change the name because the owner was laundering money

Went with Cash to get smaller bills. I have a Wells Fargo…read morecredit card, therefore I AM a Customer. It should not matter anyway. One should be able to go to any Bank to make change. They allowed me to make change for $20.00 ONLY. How ridiculous is that? They also said that having their credit card did NOT make me their client. What if you travel out of State, or out of the Country, should you not be able to make change? What good is a large bill at a Yard Sale, or Gas Station at 6 am? People need to go to any Bank and exchange large bills for smaller ones.

Customer service and cleanliness of facility everyone gives you a good greeting and makes you feel…read morecomfortable

I went here today to cash a check. Because it had my previous name on it, I brought my Name Change…read moreDecree document that was from the court house in San Bernardino County. The woman who helped me said she couldn't cash it. I also brought both IDs with my previous and current names. I made sure I called the bank before going to confirm they'd be able to cash it. She said I would have to get it reissued when I went in, she even confirmed this information with her manager. But that's not what US Bank customer service told me. She also mentioned that if I had opened the account with my previous name she'd be able to help me. Waste of time & was provided different information. Also lost out on $50 from my check because I had to go to a check cash place.

Came in January to open an IRA as funds were to be transferred from another bank. Apparently they…read morecan't open an IRA with zero dollars. Chase can. American Express could. So we went through the paperwork of requesting the transfer, but because the account wasn't set up, they requested a check. And of course, the check got lost. The receipt of the reissuance took just over a month. Did i receive a call that the check arrived? No. They sent an email. I called the bank,which surprisingly went through because most calls just go through and was road I'd get a return call in 30 minutes. Nope. I was at the bank 40 minutes later, a half hour before closing and was told there wasn't enough time to set up the account and deposit the check. I would not take no for an answer, so the manager told the banker to open the account. Then of course, the system failed. They couldn't open the account. They asked me to come back the next day at 10:30. At 9:56 the next morning, I received a call that the system was working so the 10:30 appointment still stood. I waited in the lobby for 5 minutes before the manager came up to me saying "We need 10 more minutes." She left, then came back saying, "So how is your dayvso far?" Really? Yes, the staff is always pleasant, but the service is as another reviewer stated "sub-par."

I am 76 yrs old and having so much trouble navigating todays technical stuff so forgive me on my…read morewriting. I am having abit of a problem with your webb page. I just want to login to my account in my branch in Yucca valley ca.

If you want to be treated like a valuable customer instead of a number, or talk to a human with out…read morefeeling like YOU are the one going to do something wrong with bars, or a big plate of plexiglass between you and the person managing your money this is the bank/ credit Union for you. All the modern securities ,technology and they still know me by name, it really is a breath of fresh air!

HomeStreet Bank bought our local Union Bank. thank God we moved our savings account to another bank…read morebefore HomeStreet officially took over. We couldn't close the checking account because of direct deposit from social security couldn't transfer to new bank until March. Can't get anyone on the phone. I tried to get online and register, as my Union Bank credentials didn't work. They claim I already have an online account when I put in my account number and other identifiers. Then pops up with 2 phone numbers for me to choose for verification, neither of which I have ever seen or owned. Have no idea if I have money or not still in my checking account. Going in there tomorrow to get everything but $100 out as social security said to wait to close the account until we get our March checks in case there is an issue transferring to new bank. Horrible bank and absolutely no customer service.

unreal how they conduct business for a bank. Nothing but problems since it switched. I'll be taking…read more my banking elsewhere.