I feel disrespected. We had an appointment time for 7:45am and it is after 9:15am. If a doctor is…read morelate to the office in the morning- then offer to reschedule. We had a series of appointments later this morning that we now have to reschedule due to lack of organization and punctuality. When you are the only hospital in town - I guess professionalism doesn't matter!

They were professional, courteous, and personable. I felt very comfortable there. I'm going back…read morefor more.

I have Tabitha for my PC. Really like her. She is a great listener and caretaker. I would…read moreencourage anyone to go to her.

This "clinic" is a joke. Don't even waste your time attempting to make an appointment if you're a…read more"new patient". I wholeheartedly understood that it would take a few months to be seen by their "family doctors", but when I was told they only had 3 available doctors taking new patients I was perfectly fine with the schedule to wait. Then the receptionist tells me which doctor I wanted and mentioned Dr. Wagner as a first option so I opt that my two kids and I be seen by Dr. Wagner. Then here's the catch: the receptionist asks you a bunch of MEDICAL questions and current meds you're on and Dr. Wagner will then "DECIDE" if he will see us?! WHAT IN THE HEALTH CARE WORLD?! I was shocked by her statement and received a call two days later saying that Dr. Wagner decline to "care" or see my kids and I. BRAVO, DR. WAGNER! I bet denying and getting to pick and chose who you want to see makes you feel better about yourself as a practicing doctor who took the Hippocratic oath LIKE ALL DOCTORS DO and now that you're a "big time Dr" in a small town that oath DOES NOT apply to you. This clinic and how they run is truly unbelievable! They called me a few days later REPEATEDLY to let me know another available doctor in their clinic is willing to see me and my children. YEAH.....NO! You may think you are the "it" clinic in WW, but I managed to get myself and my children a good family doctor in WW and could care less about you offering up your next doctor. Walla Walla clinic I truly appreciate the laughs. Now from what I'm reading, Dr. Wagner isn't that great of a doctor anyway so, thank you for denying myself and my two children care! The grass IS IN FACT greener on the other side, folks! Don't settle for WW clinic and their bs stipulations or being "judged" by a Dr before being seen and waiting to see if a doctor will deny or approve to see you!! There are PLENTY OF doctors in WW that are better and not part of this bs scheme WW clinic has enforced! Just do your research and you'll find a fabulous doctor like I have!

Non-responsive. Call in to talk to someone is not an option. They will put you on hold for hours…read more You get to down to caller 2 or 3 and get your hopes up then kick you out to the main receptionist and she will politely put you back in the cue. My Dr. is JP. I have called them to as I need 3 referrals for things that he recommended. I called them 8 times in August, once a week in September and 3 times in October. I was able to speak to his nurse the last few times. She was very polite. She informed me on my 4 to 6th call that they "put me on the priority list" whatever that means. The last time I called, again she was really nice and apologized for JP and mentioned that he needed to finish his notes from my August meeting so I could get the referrals processed. Needless to say, after that I called another doctor outside of the WWC and to my great surprise, they answered the phone and scheduled me an appointment within the week. Given the referrals that my new doctor has received, I am very hopeful this will be it for me and WWC!

Game to see the doctor thinking that I was gonna have a shoulder surgery due to my tendon being…read moreripped.And also my rotator cuff. You told me that there is nothing that they could do. I'm only 59 years old. So basically , i'm like an old war so that they wanna put out their misery by shooting. What are people thinking?I've already gone five weeks in pain and I have to go the rest of my life in pain. Really not pleased with these people.Don't go there if you wanna be fixed.

My mom was having terrible complications due to her Diverticulitis. We had fought with another dr…read moreand got no where, so we finally saw dr Syvilla at the walk in. She was helpful at first and got us an appointment and surgery with dr Tuszynski at the end of December. Come time for surgery and it went well but in recovery they were not listening to her about her pain levels and kept brushing her off. I had to keep getting involved because they refused to listen. They sent her home with LESS THEN HALF the meds for pain management at home and her pain was BARELY controlled in hospital care. Her dr and the nurse kept writing her off and they finally gave her another appointment just to tell her she can take her meds as necessary cause Syvilla can overwrite the insurance restrictions. It was a joke, mom was in severe pain for a whole week before they finally told her she could get more meds. Now, she's having issues post surgery, the incision is herniated and she's having bleeding problems too. However, she's just received a letter from Confluence saying that these two doctors are no longer with them and moving to Samaritan. These drs left my mom with no aftercare appointments and no warning to have a follow up appointment with a different Gastroenterologist doctor. So, typically with surgery you're covered for 90 days in case of complications or issues or whatever. But not this time because they screwed my mom over by leaving with no warning. Now she has to receive another referral from her primary provider and hope and pray she can last till that appointment. I'm SEVERELY disappointed with these drs and confluence in Moses because they just dumped my mom and said good luck. I recommend asking tons of questions about aftercare and what to expect before signing up for surgery with these two. They knew long before they scheduled my moms surgery they were in the process of switching hospitals, so there should've been fair warning and there wasn't.

Throughout the process, I received conflicting information from multiple staff members regarding…read moreinsurance acceptance, scheduling, medical records, and new patient requirements. I often felt like I was getting a different answer depending on who I spoke with. There were also several instances where information I had already provided appeared to be misunderstood or incorrectly documented, which only added to the confusion. I believe some staff could benefit from additional training regarding insurance verification, scheduling policies, and new patient intake procedures. The issue was not any one individual, but rather a lack of consistent information and communication across the system. Ultimately, I sought care elsewhere and was able to get established and scheduled without the confusion and delays I experienced here. I hope these issues can be addressed so future patients have a smoother experience.

I recently tripped down some rocky steps at the hotel at which we were staying, and I ended up…read morebreaking my foot. The staff at Quincy Valley met me at the door to the ER, immediately showed me to a room, and settled me in. They were so kind and proficient at their jobs, and I was seen by a tech, a nurse, and a physician within twenty minutes. I got x-rays, test results and compression bandaging very promptly, and I was discharged with a walking boot, prescription, and follow-up instructions within 90 minutes! As an ER nurse myself, I was very impressed. Thanks, y'all!

I have seen Mrs Sharpe for a number of things and have nothing but good things to say about her…read more She has been very helpful on everything. I would highly recommend her to anyone who is tierd of the ho-hum , attitude of our largest provider who now has a stranglehold on the WallaWalla valley and beyond.

Wonderful experience by exceptional medical professionals. I arrived a few minutes early to my…read moreappointment and everything was on schedule. The receptionist was friendly and professional. Trudy Sharp is an exceptional Nurse Practitioner who listens and cares. She is very thorough and has been instrumental in getting my health back on track. If you are looking to establish health care with someone who is extremely well educated in the medical field. I highly recommend you give Trudy Sharp a call at Total Health Clinics.

This place always tries to get you to go somewhere else there is no one in the waiting room and I…read morewas told 3 time in first 4 minutes it's going to be a long time but can't tell me how long this is y I always end up leaving this hospital and driving to Moses lake every time it's going to be a really long wait sir I say how long g they change the subject they think there job is to make people think it's going to take longer then it should so they can sit and talk all day and get paid!!!!!

You are better off going to the vet clinic and that's not even a joke. The staff are incredibly…read morerude, especially the ER doctor. I've lived in Ephrata for 30 years and have never heard anything good about our hospital. It's really sad that locals fear they won't get treated properly, not to mention they hold patients for days knowing they can't treat the illness or injury. Stay far, far away and do what most of Ephrata residents do, go to Moses Lake or Wenatchee.

This is directed to 3rd billing party department. I lost my…read moredebit card which account was on auto pay. My bad for forgetting about my bill since it was on monthly ebill. Long story short I ran into an old bill a few months later and immediately called because I couldn't remember if I had paid off. They stated they sent to collections because of non payment. I told them had I seen a notice of late payment I would immediately would have paid. They said they emailed and called. I told them I don't answer 800 number calls, had I had a voicemail saying I was late-again I would have paid immediately! I asked who sent me email so I could research the email. She didn't know where email was sent from . I asked for manager and he too said he had no idea who sent out statement emails out. I asked to be removed from collections he said no out of his hands! I hung up and called the local accounting in prosser hospital who did a 3 way call and she got same answers. Prosser requested account be removed from collection which I paid in full so not to be bothered by 3rd party billing. PROSSER HOSPITAL PLEASE GET RID OF OUT OF STATE 3Rd BILLING - WILL GIVE YOU BAD REVIEWS FROM OTHER CLIENTS!!

I have to take a client to wound care. We have gone in many times to have wound taken care of on…read morehis legs. I cannot tell you how great everyone there is. They are very respectable and courteous. They are ready when we arrive and help get him into the chair to remove the dressing and clean and debride the wounds. They are all very fast and concerned with causing very little pain to him. On the occasion we could not make it to an appointment, They rescheduled with no problems. The doctors and nurses were very professional and explained everything to him prior to doing anything. I thank you for taking care of him.

Horrible Doctors threatening me denying me medical treatment for other illnesses dismissing my…read moreconcerns ! Terrible experience causing me ptsd abusive nurses and Doctor

If I could give this business a 0 out of 5, I would. My step-dad was brought in the 25th via…read moreambulance for alcohol detoxing. He was released saying there was nothing they could do for him. He died not even 3 hours later according to the coroner of alcohol detoxing. I am appalled at the lack of care and the incompetence of the staff. A formal lawsuit will be filed against this hospital.