I have consistently experienced difficulties with the office staff, to the point that I would rate the experience poorly if possible. Regardless of the quality of the physicians, the front office has been unhelpful and discourteous during multiple interactions. When I called to inform them that I had gone to the previously listed address online and might arrive a few minutes late, I was told upon arrival that I had missed the appointment and they would not see my daughter. At a later date, I called a day in advance to cancel an appointment my daughter no longer needed, and I was informed that it would still be marked as a no‑show and billed accordingly. Due to these ongoing issues with the office staff, I will be seeking a new provider for my daughter. read more

I am extremely disappointed and upset with how this clinic, specifically Denise Philips, ARNP handled my non verbal and autistic 5 year old brother's very first appointment. He was so excited to go to his appointment and meet his new provider. Due to an unexpected accident on the road and GPS rerouting us, we ended up being 15 minutes late, something completely out of our control. Despite explaining the situation, they refused to see him. What makes this even worse is that they didn't just reschedule or give us another chance, they completely declined him from being seen at their clinic at all, just because of one situation that wasn't even our fault. This was supposed to be his very first appointment, and instead of showing any understanding or compassion, especially towards a child, they chose to punish him for something beyond our control. It's incredibly unfair and disappointing that a healthcare provider would lack empathy and be so quick to turn away a 5 year old over circumstances like this. It honestly makes me wonder if our race or ethnicity had anything to do with how harshly we were treated, as we are Arab/Middle Eastern. It just doesn't make sense. I truly hope no other family has to experience this kind of treatment. read more

Can't complain on the Drs. But man the customer service from the front desk is terrible! Their faces say it all, they hate their job or are always having bad days or just hate dealing with people in general as they all have miserable face expressions every time we've been there. Can't even provide basic courteous customer service without an attitude. read more

Terrible experience. I encourage your team to focus not solely on my child but also in customer service. Why are people so rude? Don't like your job, honey find another one! This was the worst experience I've ever had. read more

We went for a basic physical checkup for my son. Michelle Crawford was respectful and kind. The staff was friendly. It was a great experience overall! read more

Always feel like my appt is rushed. My husband took our son in for a small pimple/wart like growth and stated Dr khurana didn't even greet them when she walked in just said "ok where's the wart" and glanced at it instead of actually examining it properly. Lasted no more than 5 minutes in the room. Just like my previous experience, will definitely be switching to a different pediatrician read more

Dr. Khurana treated my wife poorly on 8/25/2020 on our yearly checkup for our two boys. She falsely accused our children and my wife of stealing hand sanitizer from the examination room. Our kids didn't do it, but through her staff, (not her personally)she said that our family was no longer welcome and discharge from being her patience. We had brought our own sanitizer bottle, and didn't have any reason to steal hers. But she won't listen to our explanation (multiple phone calls with her staff). Her staff explained that she will follow up and explain but this never happens. How can you care for your patient, if you can't trust them?. Trust is a mutual thing. Dr. Kurana, please don't do to others what you don't want others do to you. We no longer trust you, because you don't trust us. read more

I'm not a happy parent. Started taking my kid to Zandra Melchor. The very first time I took him to her, she made me feel like a horrible mother because my almost 3 year old wasn't talking yet. So obviously I'm not working with him. (Couldn't be further from the truth) Next time I came in, things went ok. He then started getting severe ear infections. So I took him in and she put him on antibiotics. The first round didnt work so we had to go with a harder round. Time, fast forward a couple weeks. My son keeps sticking his fingers in his ears. So I take him back in. She tells me his ears look fine. The next week, I make another appointment. Again she says his ears look fine. I'm just over thinking things and turning nothing into something. But he is still sticking his fingers in his ears. She thinks it's a nervous tick or he just likes to do this. I'm still not sure but she is the doctor. I stop worrying so much about it. We just got out of the emergency room this weekend because my son's ear drums ruptured. Yes both of them. Basically, they wanted me out of there as soon as possible. Will not be going back. read more

We have been patients with Dr. Khurana for over five years. From the first time I met her and her staff I was utterly impressed. We have never had a problem getting appointments when we need them, which is a huge part of a great doctors office in my book. Both Dr. Khurana and Dr. Michelle are wonderful. They always take the time to answer all my questions and reassure me when I'm feeling sad, stressed out, concerned about medical issues we are dealing with. Not sure if they still have this, but when my youngest was a baby they use to have a nurse avaliable to answer questions from 10-2. That was huge being a new mom and having lots of questions. Saved me several unneeded trips to the Dr and saved me money, no cost or copay. The new office in Pasco is beautiful and close to my home which I am loving!! From the receptionists, to the nurses and even billing staff, everything is top notch. My children love Dr. Khurana and always look forward to their annual check ups. read more

Like another reviewer said, if I were basing this solely on my interactions with Michelle Crawford this review would be above and beyond 5 stars but it isn't and let me tell you why. 1. The staff, specifically the front desk are not personable at all. The office manager is snarky and acts above everyone. 2. They have practice policies in place that they don't even follow. 3. After a year of being a patient at this practice, we have never seen Dr. Khurana again. Seems odd since she's the only Pediatrician here and this is after all, a pediatrics office. 4. They're unwillingness to work with on billing is ridiculous. PS. They're a privately owned practice so if you ever need to complain about them, good luck! You can't complain about someone when the person you're complaining about is the person who takes/handles the complaint (i.e.; office manager.) If you have other choices for a pediatrician in the Tri-Cities area, please consider them! read more

We had to change Drs after ours retired. First appointment we met with Dr. Khurana after requesting to see her for or first visit and LOTS of annoying scheduling back and forth. The second was cancelled... by the DR. Rescheduled. Met with ARNP (thought we were seeing the dr). Third appointment was cancelled... BY THE DR! Found another Dr. The Dr and ARNP were perfectly fine. Seemed busy and always rushing, but I am not impressed. I work in healthcare and I know that days are not always perfect and people get busy - I guess we were just spoiled by our first Dr. read more

I urge you to read the other review that is posted on the Richland address for this office, i completely agree with the other post of the horrible service from the staff. I moved accross state a year ago and brought my youngest into see Dr Khurana, we had an issue with my youngest getting shots in her legs and Dr Khurana called me after the appointment. I was amazed at such a Doctor and thought, you know, even though the shots went horrible, it is real nice to find a doctor that takes time to call the parents. I ignored the unfriendliness of the office staff, I didn't think much of their rude behavior because I felt connected to Dr Khurana and thought she would keep my children's best interests and feelings in mind. Then today, I came in with my oldest to have a wart removed, it was normal, i walked in and filled out the new year paperwork for all of my kids and we were walked back to the room. the nurse brought in a urine cup and i asked what that was for and why my child needed to be tested when we are there for a wart (i think a normal question that i am sure has been asked before). My child said she didn't have to go to the bathroom and the nurse offered to bring in water, i said that would be great (i was going to let the test happen, i just wanted to know what the purpose of it was). Next thing you know Dr Khurana comes bursting in saying that this was not a relationship that was good working. That my refusing to fill out paperwork and not work with the office was not a good working relationship. I, of course, am completly confused and told her i just wanted to know the reason of the urine sample. She continued to chew me out in front of my child... i looked over and saw my child go red and teary eyed!!! I agreed with Doctor Khurana and also explained that i have known 2 people that have worked for her office, that i would not refuse to fill out paperwork, i understand that paperwork is needed, i even have worked for orthopedic surgeons in the area and i am well aware that paperwork is needed. She then called in her receptionist (so i guess this is the person that says i do not want to fill out paperwork??? and now A DOCTOR IS YELLING at me because of this?). The receptionist said that i had said it was weird that i would need to fill out paperwork and that i wasn't used to how things work over here. For this, i have no clue how me stating "i do not understand how things work over here, it is weird to me" is some how a slam against the receptionist or refusing to fill out paperwork (i guess you have to come in to fill out paperwork before you make an appointment, so it was before the appointment, when i was scheduling that my asking about paperwork offended the receptionist?) for whatever reason i have no clue but I have worked for respectable Doctors, i have family members that are doctors and i can assure you, NOT ONE OF THEM would have walked in a room with a child sitting there and have some sort of hormonal rage breakdown. It was one of the most confusing moments i have ever had and even my child said "Dr Miller never got mad when you would ask a question, she would just teach you why they did things" and my child was completely right! I am going to Kadlec on Keene, when i called their office and asked if they could link previous paperwork, they completely understood and said they could. I asked the gal on the phone at Kadlec if that was offensive that i asked that and she assured me that they do it all of the time (i believe the linking paperwork question is what upset the Dr Khurana receptionist off?). I have no idea what happened that day in their office but the complete unprofessional ism showed by the Doctor was a first for me and unfortunately for my 9 year old that had to sit there in the confusion not understanding why a doctor would be so mean. My child is excited to go to a place with "nicer doctors that teach" instead of ones that yell when you just want to understand a urine test (even though it sounded like it was a completely different issue she was mad at me about) no excuse for being treated like that, NONE and especially in front of a 9 year old. I do expect a PHD holder to have a little manners towards me and good heavens, find out the facts before you start chewing out a parent in front of a child Read the other review on the Richland Address, it certainly made me feel less "in the twilight zone" to find i was not the only one that has dealt with some emotional issues from the office staff. read more

COLUMBIA PEDS ROCKS! My children have been to CBP since birth and have been under the care of Dr. Khrauna and Michelle for over 5 years. They are amazing. They take the time to listen to your concerns, questions (you can ask the most off the wall question and they will make you feel comfortable asking) frustrations etc. If they can't find the answer they will refer you to someone who specializes in that area of concern. Same day sick appointments are available. They have a line you can call evenings and weekends with an on call Dr. who can answer your questions or concerns. I have used it many times and it has saved me money by not rushing to the emergency room. Very nice new office and location (I was worried when they moved from goethels because I'm coming from the lower valley but the drive time is less due to the location is right off the freeway). This place is nice, staff is friendly and helpful. Would highly recommend to mommies who are in need of quality care. read more

Columbia Basin Pediatrics - Well child check.... kids get to wear a cute gown! - Pediatricians Near Me - Richland, Washington

This used to be a great place when Dr Endo was there. when Khurana took over, it went south. She is an ok doctor, not great but ok, but that office manager Dora is about the most rude, unpleasant, unpersonable woman I have met. She is what put me over the edge to finding a new pediatrician. Even though Columbia Basin Pediatrics has moved to Pasco, I will not go there. Not pleased with Dora, and am getting better medical care with a different Dr now. read more