Elliot stuck with us through a difficult refinance. He went to bat for us to get the best rate and…read morethe money we needed to payoff our credit card debt. Easy to talk to, and I think he lives at his office because he always answered my email so promptly. We closed today and are truly thankful for him and Green Mortgage NW.

This is an edit to a prior review that I'd written based on my having sent an inquiry e-mail and a…read morevoice mail a couple of days later, and never having received a response to either of them. I waited to write the review since the COVID-19 pandemic was in full force at the time of my initial query. While I was very disappointed to have not received any responses to my initial inquiries, I was VERY impressed to have received a personal response on Yelp within minutes of my posting my original review, apologizing for my not having received any responses, and asking for supplemental information so that they could investigate and try to find a root cause. They checked their systems and couldn't find my contact attempts. Their demonstrated concern for potential customers was very evident, as was their professionalism in taking the time to write a thorough and thoughtful response as well as their desire to find and fix the root cause. I'm not sure when or if I'll be in the market for a mortgage broker service again, but if I am, I'll definitely give Green Mortgage Northwest a shot before I contact anybody else based on their excellent response.

Thanks to Jodi and team for leading me through this process! So many hoops to jump through all the…read moreway to closing, but she was a calming voice through the stressful times. Belay Mortgage Group works with many lenders to find the best deal for our situation. I know Jodi would do the same for any of her clients! Jodi works hard and is very easy to reach! If you're wondering if you could qualify for a home loan or refinance, I would recommend contacting Belay. She'll get you a pre-qualification letter to get started and then guide you through step-by-step! Good Luck!

I recently had the opportunity to work with Jodi on a refinance. While I couldn't get the outcome…read moreI wanted it was NOT on Jodi, it was on me. Jodi's expertise and advice were invaluable in pointing me in the right direction Putting you trust in Jodi to look out for your best interest is the smart move to make.

Yumi helped us close in 20 days! We were originally under contract with a lender who, as first time…read morehome buyers, made us feel really lost on the whole process. I reached out to Yumi who offered SO much education and understanding, on top of beating the original interest rate by a lot. She was so helpful every step of the way, and was always open to our millions of (probably very dumb) questions. We're home owners because of her diligence!

Yumi helped me buy my first home, and I couldn't have been happier to have her help and support…read morethrough this process! I was impressed by how quick she was at responding, helping me with my (sometimes dumb) questions at all times, with no judgement. I felt safe and respected, and the buying process with her was simple and effective! I would highly recommend Yumi to ANY home buyer, whether it be your first time or not. Rest assured, she will have your best interest at heart, and will get you the best deal possible!

*Not recommended.* I spoke with a loan officer who specializes in construction loans, and the…read moreexperience was deeply unprofessional. He spoke at an overwhelming pace, used inappropriate language throughout the conversation (including repeatedly saying "f*** it" in a dismissive tone), and responded to my clarifying questions with condescension--asking "don't you remember?" rather than actually helping. I had a similarly negative interaction with another representative from this company about a year ago. It might be a coincidence, but based on my experience, it feels like dismissiveness and hostility toward potential clients is a feature--not a bug--of their customer service culture. I won't engage with a business that treats people this way.

I am beyond grateful to Ashley Donkin for her unwavering assistance in helping me buy my first…read morehome. As this was my first time going through this process, I wasn't sure what to expect, but I had heard such horror stories and warnings from other homeowners in my life when it came to greedy mortgage companies and ineffectual mortgage loan officers. My time with both Evergreen and Ashley couldn't have been further from that. Ashley very patiently explained every little thing to me (often more than once), was available via multiple modes of contact (many times late at night via text), and, I firmly believe, had my best interest at heart. I had contacted other home loan institutions prior to receiving the recommendation to try Ashley at Evergreen from my realtor, Jason Wasinger, and my experience with everyone else was less than satisfactory. Upon being put in contact with Ashley, I immediately knew that I had found the loan officer I wanted to work with--she was so kind, caring, understanding of my situation, and willing to work with whatever I threw at her. She remained an almost daily point of contact during my home hunt--she didn't disappear when there were no new updates, or lose faith in my home buying process. She was willing to work with my technology-illiterate parents when it came to receiving certain documents from them, and did so very graciously and patiently. Ashley listened to my needs and requests and did everything she could to make my dream of buying a home a reality, and for that, I am eternally grateful. To make matters more complicated, we started working together during the initial concerns of the COVID-19 outbreak, when the world seemed full of uncertainty. I can say, with absolute seriousness, that having Ashley on my team during this stressful time helped keep me grounded. Buying a home is considered one of the top ten most stress-inducing life events (as I'm sure you are aware), and doing so during a pandemic doesn't make that any easier. But with Ashley, I knew I was in good hands, and that I had nothing to worry about on the finance front and could focus on taking care of my family and friends. I really can't say enough good things about my experience with both Ashley and Evergreen. I have already been singing her praises, and will continue to do so to anyone who will listen to me. I feel truly lucky that I had her on my side during this time. I am so thankful to both her and Evergreen for their support, and as a result, I am a customer for life.

Chris is simply the best! He helped us tremendously through our home buying process. He was very…read morecommunicative and responsive to all of our emails, texts, and phone calls. And he was always happy to answer any questions thoughtfully and thoroughly and to share trustworthy advice when necessary. Most of all, he is so friendly, trustworthy and kind. Their team use a portal that makes it easy to submit documentation and track our status. From the pre-approval to the closing, he made sure the process was timely and smooth. Highly recommend!

The next time I refinance or buy a new home, I will certainly be using NW Capital Mortgage. I have…read moreworked with Chris and his team two other times prior and every experience has been exactly what I would expect from a mortgage company. He is very transparent with all the lending options and explained all the details, the pros and cons, without me having to pull it out of him. Chris worked very hard for me and was easy to contact every time. You will be happy with how smooth the process can go with this team!

The team at PNW Loan - CMG Financial worked seamlessly with me from beginning to end. From a…read moreno-hassle pre-approval on several different houses we were considering, to closing. Brian and the team were able to keep the transaction zooming along, and were super proactive when any issues came about. There were some thoughtful touches as the deal came to a close, such as chocolate chip cookies in the mail, and an amazing custom print/painting of the street view of our new home. We were able to close in 3-4 weeks by quickly feeding them all required documentation. I hope to never need home buying services again after moving several times over the last few years, but if you are looking for an excellent mortgage broker, look no further.

I cannot say enough great things about Brian, Bri, Don, and the rest of the team. My boyfriend and…read moreI were totally clueless about the process of securing a mortgage, and were buying from the owner directly so didn't have a realtor to help walk us through the process. Everyone was super patient with our questions (some of which I'm sure were pretty obvious!), they kept us in the loop every step of the way, and made the whole process totally painless. They are excellent communicators and made the process almost seem fun? I have zero hesitation recommending working with them - they're the best.

Did fantastic work .. sold my place very quickly and got my price at closing .. I highly recommend…read morethem

Thomas Drinkwater, my Mortgage Advisor (and everyone at Peak I worked with) renewed my faith in…read moremortgage brokers. I went to Thomas on my search for a broker who would communicate with me, educate me and work with me rather than just turn the numbers. He did that and more. This is the 4th home I have bought and the BEST experience I have had so far. The whole team was on top of every process, never failed to communicate, ans always went out of their way to answer my questions. Thomas will never make you feel like you shouldn't ask a question whether you think it is a dumb question or not, and seems to genuinely care that you understand the process, options and what everything means. Thanks Thomas, Gretchen and Jasmine ! I will be recommending them to friends and family without hesitation. Brian B.

I will happily change this to a 5 star review once they allow different payment options than once a…read moremonth / in full. It's common knowledge that splitting up mortgage payments into twice monthly allows one to pay off a mortgage quicker, as it hits more of the principle and ends up being 13 months of payments by the end of the year. Also and simply - it eases the burden of the first of the month my allowing it to be spread out through the paychecks. Guild refuse. Apparently, according to customer service reps, the stakeholders / investors (read : bosses) refuse even though it's been requested by many in the company and customers request it all the time. There is no reason for this other than greed. The folks at the top want to make more money at the expense of those who have a loan w them. I call bullsh*t. We don't need more greed in the world right now, we need people who willingly do the right thing because it's helpful and kind. Guild - do the right thing. Quit being greedy. Be cool. Let me know when you change this policy and I'll write you a glowing review. Any other guild customers pissed about this? Only way to get them to listen is to do stuff like this. Nick

Stay away from Mark Snow. I'm sure he is still screwing people over, he has been at 3 different…read moremortgage companies in 5 years, business might be better if he had more integrity.