Wonderful place to do in-person business and online is easy to use. Would not go anywhere else as regards credit unions.

Poor custom service and products. Been with them for years. Not sure why time to change to a better customer service bank/credit union

This place is awesome! I find the people who work here very friendly and knowledgeable. The location is convenient. The service is better than any other place I've tried. All my business, personal accounts, and auto loans are here. I wouldn't change a thing. read more

UPDATE- 6/17/2016 I went in because I had Fraud on my account and from the teller in line to the woman who "assisted" me were so rude I am seriously considering closing my accounts. I left in tears, the last time I was treated this bad was when I was with US Bank. The woman who assisted me with my fraud claim didn't explain anything to me and to me it just seemed like she wanted to get me out of there when I asked to speak to a Branch manager she said she was not in while walking away. I still never received a call. I won't be visiting this branch again. My review went from 4 stars to 1. Every one here is so nice, and they remember me, (sometimes I don't. I blame this completely on my brain fog), it is nice to go to a bank (credit union) and not be treated like crap. I used to work & bank with a "bigger bank", well once I left and I took ALL my money outta there and came here, I had a car loan with Columbia Credit Union & have never had a bad experience so I just moved everything here. Having worked for a "large well known bank" for 11 years I knew all the nonsense that went into fees, accounts, and all the behind the door stuff that took place, and new laws had just been put into place attempting to regulate banks fees, and away went free checking, and up went fees on all the accounts. (The legislation that was passed, better known as the Dodd Frank Act, was supposed to regulate Overdraft fees, and POS (point of sale fees) so customers were not being charged the outrageous fees, the banks had to make up that money somehow, thus no free checking, charges for not having direct deposit and/or minimum balances, getting paper statements, etc.) Credit Unions & banks are regulated differently & CU have traditionally been less expensive, and they remained, I have 3 FREE checking accounts & a savings and NO fees! Not to mention not a high turnover, staff have been there a long time, helpful, super nice!" I will never go back to the big banks! read more

Columbia Credit Union - Columbia Credit Union, on 4th Plain. - Banks & Credit Unions Near Me - Vancouver, Washington

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Lmfao this credit union is a joke go elsewhere for sure. They aren't clear about anything and are definitely on the rude side when it comes to something like this. Customer service is key to money management and these guys are lacking. read more

Ick - do not like this location! My boyfriend & I went in today to use their coin machine & deposit money. First off, the parking lot sucks. Good luck getting in and out in that narrow corridor they call a parking lot. Watching out for traffic, people and other cars in a cramped space makes parking my big long car almost impossible. Secondly, we walked up to the coin machine and honestly, the Coin Star at the local Freddies looks better AND it deals with the general public in a grocery store. It was nasty to say the least. I emptied my bag of change into the slots and prayed that nothing was kicked back b/c the retrieval tray was so filthy (covered in crumbs and dust) that I really didn't want to have to touch any of them. It stopped. The machine just stopped cold after counting only $5.00 of my loot. The message on the display screen said to get an attendant. Okay, no biggie I thought. I went into the bank and saw a lady behind the counter. I waited (b/c she was on the phone). She made me wait for what felt like an eternity. (It was probably only like 5 whole minutes but it's like watching food go round and round in the microwave; those are the longest 2 minutes of your life!) While I was waiting, a loan processor, who was with another client, got up, sneered in my direction and said "Someone will be right with you", in a lazy sort of way. I tried to tell her that all I needed was an attendant for the coin machine, but it was as she was walking away and fell on deaf ears. Sorry lady, I wasn't aware that I was to be seen and not heard. (I was pissy at this point). Finally the "attendant" gets off the phone and proceeds to the machine, with her bag and cart in tow, saying something like "the bag must be full." First off - why is the bag full? It's 11am on a Saturday - shouldn't that have been emptied the night before?" I'm not a banker or anything but I seriously doubt there was that much traffic in the bank within an hour, since they open at 10a. Don't you do that daily?? Moving on... she opens up the machine and replies that my money is greasy/oily and that's what is jamming up the machine - it's blocking the sensors. Then she proceeds to check each and every coin, one by one, still complaining how oily they are and that now her hands are covered and she can't really tell which ones are greasy and which ones aren't. As I watched her touch each coin, I thought to myself, "Are you really going to make me wait while you hand inspect each one!?!?" so I said it, or something like "Are you going to go through each one?" (The politer version). She didn't reply, like either she didn't hear me or was deliberatley ignoring me b/c my money was "gross." (Side note: I have no idea why my chainge was greasy/oily. It's money lady!!! I don't clean every single one before I insert it into my piggy bank!!!!) At the sight of my growing frustration, my boyfriend stepped in and decided that we'll just take our coins home and skip running them through the machine again. He helped her pile the coins back into my plastic bag as she printed out a receipt for the $5.00 that wasn't gross. I walked towards the counter to stand in line to deposit my cash and my $5.00 receipt for coins. Once I was called forward to a teller, she lazily asked me if I knew how much cash I had. I looked at her and said, "No. Don't you have a counter? I figured you could count it out." My boyfriend told me I should've told her $700 and when she looked at me and said "Um...I have to count it" then I could've been like, "Um, okay then. Isn't that what you would've done in the first place?" but I figured I'd place "nice." She hand counts the money, using a calculator, taking her time and being accurate but on a side bar note, please don't take the time to flip the money into the same direction on my time. Is it too much to ask to get me in and out like I wanted in the first place? She counts my money, deposits it, gives me a receipt and I'm on my way. Phew....finally out of this horrid location! Overall note: I love this bank. I know I complained alot up above but I'm a fan of CCU. I've been banking with them since I was a teen (I'm in my 30's by the way) and love that they're local and reliable. The Cascade Park location on Park Plaza Drive and the one on Grand Blvd. are my favorites. They're clean, the staff is friendly, and never once have I been treated like I was trash who had "dirty" money. Will I still bank with CCU? Of course. Will I go to this location again? Probably not. Why go here, where I experienced crap service, when i could travel a little further and actually be treated with some repsect. read more

Columbia Credit Union is a family institution in Southwest Washington and the Clark county area. My husband and I have been members since 1996 and love everyone we have ever dealt with at Columbia Credit Union except Amy Lemieux of the Orchards branch. Amy Lemieux has an alcohol problem grossly affecting her job performance. Everyone else is so friendly and helpful, its a shame that one person can ruin it for many people. Amy Lemieux has the job of being the greeter at the door, helping members get what they need quickly. Amy Lemieux has been rude, short, arrogant and snooty with myself and my husband so many times, we opened an account at another bank to avoid Amy Lemieux. I hope something happens that can help the situation like Amy Lemieux being reassigned or perhaps going into residential treatment and get help for her alcohol problem. read more

We are moving to Vancouver and came here to establish new bank accounts. We arrived today at 1:30 and the place was empty, with 5 employees. We were never greeted so we went to talk with a teller who told us she emailed one of the other 3 women sitting at their desks. No warm welcome and as we sat down, an employee close to us continued stapling papers without a greeting, smile or "I'll be with you shortly". Our current credit union in Oregon has much better customer service. Glad they showed us their lack of customer service so quickly. I guess they didn't need our money. Now we have time to find a friendlier bank. read more

They still practice Overdraft fees. They are not understanding. They're a bank , they don't care about the customer.

My favorite branch. I always choose this one over the other fourth Plain location and 62nd ave. this staff is much more enjoyable.

All of their branch locations are in Clark Country and they do not participate in CO-OP Shared Branching. They are the largest credit union in Clark County however most of their services are outsourced outside of Washington State and their credit card service center is outsourced in Malaysia. If you ever drive by one of their branches they advertise a free debit card with every checking account opened, what bank or credit union doesn't give you a free debit card when you open an account? When you call in with questions regarding your car payment, mortgage, title, loan, credit card, online services or any other question you can not get a direct call into any other department other than member services and have to be place on hold while those employee's ask other department employee's the questions and have to get back to you with the answer. read more

I moved from Chase to Columbia Credit Union about 4 years ago. I love this bank. No hassles really. The girls are amazing. (In the exception of ONE time I went in, and she must've been training, or new... It took her 20 minutes to do something that a few of my favorites can do in 5 minutes.) That was only ONCE. It has really been a great experience banking with them. Both my Husband and I intend on continuing to bank with them for a very long time. read more