Mixed feelings about this store. I like Northface better than UnderArmor products (even though they sell some of it there).
Product selection is pretty good, size selection is okay I guess, they have some XXL product, but very little and lucky if any XXXL. I'm a L myself, but gift buying etc makes it difficult. Prices are definitely in some senses cheaper. Some things must be mismarked/priced wrong as I've seen them cheaper elsewhere (very few items though). I purchased a hoodie and it is very very nice. For $35 or whatever it was, it fits very well, snug and holds up so much better than Under Armor.
Some issues however. This location over the last year or two has been notorious for being ripped off, robbed and high theft due to some scum of society and humanity. That being said, you are not allowed to bring into the store any large bags, purses or anything that could easily conceal product. You can expect to be watched closely at most times. You can just feel the eye's staring at you. I understand you've had theft issues, but please don't judge, discriminate and treat ALL your customers like this. I hardly look suspicious and had no bags or anything.
Second, return policy can be crappy. If you purchase anything Northface from anywhere other than this location, you might get a statement in a short and rude tone of voice like I did. Someone gifted me a item from the Northface website. I came into the store with it, politely asked if they accepted returns from their website. Immediately the older lady went into a stern toned voice, "we do not accept any returns from our website under no circumstances, we are an outlet, you'll have to mail it back to the site" while shaking her head back and forth with a crabby look on her face. I would have been fine with that if she wasn't so in my face about it, talking down to me like I was supposed to know their exact policies and procedures. Not service friendly, clearly don't want to deal with people, so why sell stuff to the public or work in a store that deals with the public if you dislike them so much?
I won't be back to shop here anytime soon, if I need Northface product that badly I'll probably go somewhere else. read more