I know Adidas shoes are garbage quality, but I have $100 in gift cards that I need to spend so I…read morepurchased a pair of shoes from them. They were junk and didn't fit at all, so I returned them (unworn) to an Adidas store, who told me by phone that I would be refunded immediately. After they entered the return, they told me was "good" despite having given me no refund. As it turns out, they marked the shoes for return to the Adidas warehouse. I was told I would get a refund "within 24-48 hours of the warehouse receiving the shoes." The website also states you will get the refund "immediately" if you paid with an Adidas gift card, which I did. The warehouse received the shoes on 5/15 and I was due a refund on 5/17. That didn't happened. I called Adidas again and was told that the return could take "up to 3 business days." That deadline was 5/19. That didn't happen either. On 5/21 I called again and was told "3 to 5 business days." That would put the deadline about 1 hour past the time of my call. That didn't happen either. It is now 5/22 - 10 calendar days since my return to the store and 6 business days since the warehouse received said return - and I STILL do not have my refund. In fact, the Adidas website still says "In Inspection." Every time I call, I get someone who barely speaks any English that gives me a deadline that changes literally every time I call. If they pass the deadline, they just make up a new one. At this point they have the product AND my money. Even worse, if I ever do get a refund, it will be an Adidas gift card and I will have to go through this nightmare with their garbage product and worse customer service all over again. Don't EVER buy Adidas products.

Came here looking for soccer cleats for our son, but was disappointed in the selection. Only had…read moreabout 5-6 different styles/colors, nothing of interest. Maybe we had our expectations set too high regarding the selection they would have. Even the back self (previous year's models?) were pretty slim pickings, could find even one pair of cleats in his size. Plenty of other Adidas items to choose from in this store, from various clothing to footwear and accessories. A lot of stuff packed into a small space, just not the selection we were hoping for. Ended up going to a soccer-specific store and to Dick's. Friendly staff. Plenty of free parking in the lots surrounding the outlets.

Ordered an indoor FH stick as a gift. 2 months after purchase, and 4 times of use, it has a large…read moregouge on the head and it looks like it was used for years. I contacted the store, who wanted photos and I provided. I received an email saying "scratches and a paint chip" are cosmetic; there is nothing they can do. Very disappointed in client service, and the inability to stand behind the products they sell.

Am I really the first to review Longstreth? I must be the most amazing field hockey player ever?…read moreHAHA. Five stars for a fun catalog. I was in high school.

I typically order online from this store and have never had any issues. I went to the store at the…read morePhiladelphia premium outlets to return a gift in exchange for merchandise credit. There did not seem to be an issue and was given the credit via a paper voucher. Upon receiving this voucher I confirmed with the employee that it can be used online as I didn't live nearby an he confirmed that I can use it online and added they didn't hand out merchandise cards. I tried using it online only later to find out from customer service that it cannot be used online. I called the store to see if they could use my voucher for me and order online from there end and I was told no and they hung up on me mid sentence. Because of the rude service, I will be making purchases from competitors moving toward.

Sanatoga location female cashier asked for my drivers license so make sure it was me when the order…read morenumber in my phone was the same what she had. I felt discriminated.

Have had 2 Spyder ski jackets over the last 18 years, they last and were durable. Dependable and…read morereliable jacketed

Outstanding addition to the Philadelphia Premium Outlets. The Spyder sports clothing line is best…read moreof the best, and with their purchase and addition of Cloudveil, this store has an outstanding selection of some of the best skiing and snowboarding clothing available anywhere at very reasonable prices. I've been pricing several of their selections for two years now and got them there for a fifth of their retail price. I'll be back.

Jenna was very helpful and knowledgeable. I travel from Philadelphia to this store instead of going…read moreto New Jersey because of the all around outstanding service by Jenna

Upon visiting the Asics outlet after driving an hour, I discovered a sign on the door saying cash…read moreonly. There was an IT problem. The sign also indicated a workaround of visiting the Asics website for a credit payment. When questioning the manager about the possibility of obtaining the bogo offer in store, the manager replied that was not possible, no workaround. In an attempt to figure out a way to not make this a wasted trip, I offered numerous suggestions. The manager named Matt became annoyed. His frustration boiled over to the point of a completely inappropriate level of loud disrespectful responses. This should never happen in a retail setting no matter the circumstances.

This is for North Face Pottstown premium outlet location: bit disappointed by customer service. It…read morewas discriminatory to a certain extent. After purchase of $XXX, we are bit upset of how we were made to feel and would be returning the jackets back at different location!

Prices are not significant discounts considering its an outlet store…read more Usually a bit messy and selection is hit or miss.

Honestly, nope. Prices are not sale prices for me. When I go to the outlets I like to look for…read moredeals, or a price that just gives that wow factor. Not here. On a Covid note. Not once person was social distancing, and there was just too many people in there. I walked in and walked right out. Mask usage was in full swing, but nothing else.

This store has the best deals on sneakers in the entire outlet mall, bar none. In the past month…read moreI've bought 4 pairs of men's casual sneakers, size 14 (which is near impossible to find) for only $77 TOTAL! That's ridiculous. I actually went in looking for a shoe I got a year ago, described it to one of the employees because I didn't see it anywhere, and she went into the back and two minutes later came out with it in my size. I was in love at that moment. Socks are great too. That's all I've bought here, but the deals on these are enough to make me love this place. I will continue to shop here for their amazing deals.