Thorough hearing test excellent results and loved the visit…read more Friendly staff tested several brands and found the best hearing aids for me

Took in my hearing aid to get cleaned. The receptionist took it to clean and it was taking a…read morewhile. I believe she pushed in wax guard and audiologist had to try and salvage to work on it to try and retrieve it. He could not and mentioned fittings around guard get worn and it will need to be sent in. This is a hearing aid only worn part time not during summer and is only about six years old. I've had many cleanings at other locations. Cost went from $25 to $360. I am hoping someone else will be able to help as I will not go through them. Very disappointed in the service. Audiologist seemed sincere, however this is very troubling.

In late 2024 I decided to replace my old hearing aids. First, I had a hearing exam at Providence…read moreE.N.T. clinic. Then I met with Mr. Chad Lickey at the Columbia Hearing Center in this clinic. He is personable, knowledgeable, and definitely determined to provide excellent service. A year has passed and the hearing aids I bought are still working well for me. I can recommend his professional care!

NIce, helpful staff sincerely interested in finding the right hearing aids for me. I am glad I…read morefound this hearing center and would recommend them to everyone needing this service.

I am hearing impaired, therefore I have had numerous hearing exams over the years. My exam at this…read morebusiness in October 2023 was significantly good! The specialist, Ms. Falk, was skilled, patient, and thorough in performing the hearing exam. Afterwards, we discussed devices I could purchase but there was no pressure on me to make an immediate decision. I recommend this service provider!

I had an appointment with Dr Flynn who I have been seeing for some time. She is very thorough in…read moreher assessment and exam. Since I had not had a hearing update exam in some time, she led me through an assessment of my hearing. Following that she updated my hearing aids which was a minor change but nonetheless made the hearing somewhat better. I had a couple of questions about performance of my aids which she was able to explain away sufficiently. I plan to continue seeing her on a regular basis and will no doubt get new aids next year as the time runs out on these. She is a very caring and professional audiologist. I highly recommend her to anyone who needs hearing improvement. And she still rides a mean moto-cross bike. And she has the awards to prove it.

Ad said free hearing test, when I got there for my appointment I was told not free, I presented the…read morecard they sent me, but was still told since I already had hearing aids, ( which are over 5 years old) it wasn't free

Sandi is very friendly. Joe is very knowledgeable. I was very upset with the financing. I wanted…read moreto use an interest free credit card but was told that they preferred to use their own bank and it was an interest account, so after dealing with the interest for a couple of months I paid the account off only to find there is a PENALTY for doing this and was charged even more interest. I am very pleased with the hearing aids which are expensive to start with but I was not happy with all the extra it cost me.

My husband has been going to Miracle Ear for several years. We absolutely love the staff and…read moreproduct. We own a business and the hearing aids have definitely improved his quality of life and are an integral part of his daily business calls. My husband has an erratic schedule which makes it difficult to book appointments. The staff are incredible! They are extremely accommodating, professional and personal. They have always gone that extra mile for us.

Thank you Jennifer V. for your response to my previous post…read more However, I already spoke to some one in your Boise Main office, at your 800 number, about this matter a few days before your response post. The somewhat passive individual that I spoke with assured me that he would pass my phone number and concerns about the disturbing incident on to the appropriate Miracle Ear franchise owner. Since you apparently never received any information regarding the upsetting situation, nor my phone number, his assurances might be perceived as "lip service" by any reasonable thinking person.

Trevor and Smith were so professional, knowledgeable about their product and helpful. And the staff…read morewas courteous and knowledgeable. The office was clean and very professional also. Unfortunately we're moving out of the area so this will be the last time we visit them. Thank you Pacific Northwest Hearing.

Although you can get good hearing aids here, I would not recommend anyone come here unless they…read morewant to be treated like just another financial transaction and receive little to no help afterward. I would never recommend anyone work here. A typical day depends on your position, but you're told you'll have a "set schedule" that is rarely honored. They say they never expect overtime, but if you don't work OT, you're treated as though you have no work ethic or are lazy. If you won't work extra hours or take on additional responsibilities without extra pay, Trevor makes it clear he doesn't approve. I've heard him say, "I could do all of your jobs on my own and still keep this place going." The owner runs the company like a tornado. He comes into the office, creates chaos, and expects everyone else to clean up his mess--both figuratively and, depending on the day, literally. The administrative office staff are great, but they're constantly struggling to stay afloat because requests for additional help are always met with, "Let's wait another month." The office managers did their best, but they were left cleaning up endless problems and trying to fix the broken promises made by the owner. The owner promises great benefits but doesn't follow through. The health insurance was expensive, covered very little, and took over a year to become available. We were also told there would be a Roth retirement account with employer matching, but it was never finalized and was instead pushed off onto the office manager. He promises to be more organized and says he'll provide the files and information you need, but he doesn't follow through. Then he turns around and asks why he's paying you when it takes longer to search for the information than to complete the work. He constantly disrespects employees to their faces and then claims it's "just a joke." He makes inappropriate comments and brushes them off as office banter. He complains that no one wants to talk to him, but he doesn't make himself approachable or available. Instead of speaking directly with employees, he talks about them behind their backs and asks others how they're doing rather than asking them himself. In my experience, patient credit card information was photographed and sent to employees by text message for payment processing, which I believed was not a secure practice. Patient records were often disorganized or incomplete, making it difficult to answer patient questions because documentation was frequently missing. Based on what I observed while working there, I had serious concerns about some billing practices. I observed L&I being billed for services that I did not believe had been rendered or were billed at higher levels than I believed were justified. I also observed providers not being properly credentialed with insurance hearing portals, including NationsHearing, UnitedHealthcare Hearing, and TruHearing. Instead, orders and claims were submitted under Trevor Jensen's credentials or provider number rather than under the provider who actually saw the patient. This was another practice that concerned me. Employees are told they can take lunches and breaks, but the workload makes it clear you're expected to work through them. The only thing I truly liked about this job was some of my coworkers, who became genuine friends. Overall, if you don't stay quiet and play into his games, you mean nothing to him. He will toss you aside the first chance he gets. I would not trust Trevor Jensen with my hearing aid needs, nor would I recommend working for his company.

NewSound Hearing Centers in Spokane, WA has been furnishing my 94 year-old dad with hearing aids…read morefor years. My dad can hear fairly well with them, so kudos to NewSound.

New sound hearing is great LeeAnn is fantastic she has…read morehelped me several times including having to go back there to clean my hearing aids or help me with anyway she's always helpful