Trevor and Smith were so professional, knowledgeable about their product and helpful. And the staff…read morewas courteous and knowledgeable. The office was clean and very professional also. Unfortunately we're moving out of the area so this will be the last time we visit them. Thank you Pacific Northwest Hearing.

Although you can get good hearing aids here, I would not recommend anyone come here unless they…read morewant to be treated like just another financial transaction and receive little to no help afterward. I would never recommend anyone work here. A typical day depends on your position, but you're told you'll have a "set schedule" that is rarely honored. They say they never expect overtime, but if you don't work OT, you're treated as though you have no work ethic or are lazy. If you won't work extra hours or take on additional responsibilities without extra pay, Trevor makes it clear he doesn't approve. I've heard him say, "I could do all of your jobs on my own and still keep this place going." The owner runs the company like a tornado. He comes into the office, creates chaos, and expects everyone else to clean up his mess--both figuratively and, depending on the day, literally. The administrative office staff are great, but they're constantly struggling to stay afloat because requests for additional help are always met with, "Let's wait another month." The office managers did their best, but they were left cleaning up endless problems and trying to fix the broken promises made by the owner. The owner promises great benefits but doesn't follow through. The health insurance was expensive, covered very little, and took over a year to become available. We were also told there would be a Roth retirement account with employer matching, but it was never finalized and was instead pushed off onto the office manager. He promises to be more organized and says he'll provide the files and information you need, but he doesn't follow through. Then he turns around and asks why he's paying you when it takes longer to search for the information than to complete the work. He constantly disrespects employees to their faces and then claims it's "just a joke." He makes inappropriate comments and brushes them off as office banter. He complains that no one wants to talk to him, but he doesn't make himself approachable or available. Instead of speaking directly with employees, he talks about them behind their backs and asks others how they're doing rather than asking them himself. In my experience, patient credit card information was photographed and sent to employees by text message for payment processing, which I believed was not a secure practice. Patient records were often disorganized or incomplete, making it difficult to answer patient questions because documentation was frequently missing. Based on what I observed while working there, I had serious concerns about some billing practices. I observed L&I being billed for services that I did not believe had been rendered or were billed at higher levels than I believed were justified. I also observed providers not being properly credentialed with insurance hearing portals, including NationsHearing, UnitedHealthcare Hearing, and TruHearing. Instead, orders and claims were submitted under Trevor Jensen's credentials or provider number rather than under the provider who actually saw the patient. This was another practice that concerned me. Employees are told they can take lunches and breaks, but the workload makes it clear you're expected to work through them. The only thing I truly liked about this job was some of my coworkers, who became genuine friends. Overall, if you don't stay quiet and play into his games, you mean nothing to him. He will toss you aside the first chance he gets. I would not trust Trevor Jensen with my hearing aid needs, nor would I recommend working for his company.

Dr. Jonell Block is fantastic to work with. She comes to you & works at your home with everything…read morefrom the hearing test to getting the correct hearing aids that you need to coming back several times for adjustments until you are happy with the aids. She explains everything so you understand. Being in your own environment of your home makes a world of difference when it comes to hearing different sounds.

From the owner: Trusted in-home AUDIOLOGY and HEARING AID sales and service. Services include diagnostic hearing…read moreevaluations, hearing aids, general ear care and ear cleaning, counseling and hearing rehabilitation. Lots of TLC and customized treatment plans insure success with amplification.

I had an appointment with Dr Flynn who I have been seeing for some time. She is very thorough in…read moreher assessment and exam. Since I had not had a hearing update exam in some time, she led me through an assessment of my hearing. Following that she updated my hearing aids which was a minor change but nonetheless made the hearing somewhat better. I had a couple of questions about performance of my aids which she was able to explain away sufficiently. I plan to continue seeing her on a regular basis and will no doubt get new aids next year as the time runs out on these. She is a very caring and professional audiologist. I highly recommend her to anyone who needs hearing improvement. And she still rides a mean moto-cross bike. And she has the awards to prove it.

No no no & no as far as the ARNP I will say the receptionists are great but once you step behind…read morethe door that's it! I had questions about the referral and about the procedure this guy wanted to do and he totally flipped out and told me he felt like I didn't wanna be there and ya know what, he's right, I wanted to see a specialist due to my concerns and 3 previous surgeries done at Harborview, and didn't want him sticking a camera down my nose without first seeing and knowing how much metal is in my nose and face. He made me feel like I was beneath him but refused to provide me with a copy of the recording I consented to at the beginning of the visit. I did not go there for a procedure I was there for the first time to see a specialist. Bottom line, I'm extremely disappointed in Spokane Ear Nose and Throat and would Never visit them in the future. I'll just keep driving to Seattle and see my very caring knowledgeable Dr. A.J. Amadi even if my insurance doesn't cover it. I'd rather be taken care of than be treated like I'm a burden or have my questions & concerns answered with knowledgeable answers and care, rather than either not answer or make excuses or degrade me for even asking. I hope all your doctors aren't like this ARNP that's all I can say. Update: I was suppose to talk with the manager Kay Perry but I decided not to drive the 40 mile round trip in to possibly not be seen so I left a voicemail for her and for Patrick her boss but they of course did Not return my calls so I'll update if I hear from them however; I believe they won't contact me as this seems like a very dysfunctional medical facility. I'm positive there are fabulous doctors there unfortunately I was seen by an extremely unprofessional man who has issues with women. Update: Patrick Schmidt did call back and told me I'd need an order from a judge to get a copy of the recording of the visit I had which I believe is against HIPPA however I called my attorney for clarification. Geez these people have gone nuts! Oh well I'll Never Ever recommend Spokane ENT to anyone, especially women.

Amazing doctors. Dr Julian took time and made us feel heard and helped our kid avoid a surgery…read more Compassionate. Listening. Office ran smoothly.

In late 2024 I decided to replace my old hearing aids. First, I had a hearing exam at Providence…read moreE.N.T. clinic. Then I met with Mr. Chad Lickey at the Columbia Hearing Center in this clinic. He is personable, knowledgeable, and definitely determined to provide excellent service. A year has passed and the hearing aids I bought are still working well for me. I can recommend his professional care!

NIce, helpful staff sincerely interested in finding the right hearing aids for me. I am glad I…read morefound this hearing center and would recommend them to everyone needing this service.

I got my very first set of hearing aids from Jolene. she is an amazing caring person…read more she will bend over backward for her patients. I just got my second set and Jolene of course was on top of it like always. I would have to say if she left I would follow her. she has made my life better

Very helpful and caring staff. Would recommend to anyone considering hearing aids They have…read morehelped whenever my hearing aid needs cleaned or is not functioning properly and keep me up to date on my hearing tests

Be very careful. My hearing aids were taken from me by the gentleman at Professional Hearing. He…read moretold me they could not be repaired and I was given another pair...problem is my hearing aids were from 2017 and Resound hearing aids, I was given a pair of hearing aids from 2013, they could not be adjusted BECAUSE they are possibly from Costco....they are not Resound hearing aids as represented. When I said I could not hear with them I was told I did not know what I was talking about. So now I have useless hearing aids that I cannot hear well with and they are basically useless. I spent several hours on the phone with the Resound company and this is where I received the information that my hearing aids are not as represented and basically my hearing aids were stolen.

So far, I am very happy with the service this company provides. Jorgen tested my hearing and Bruce…read moreinstalled, so to speak. I was then asked if I had a preference on who I see when ever I return, they were both great, so either one. I got two new hearing aids with amazing quality, clarity, and well worth every penny. $5000 to be exact, they offered less priced aids, but I want the best sound quality possible, and I am now seriously enjoying going to concerts and shows when I have not enjoyed these things in years. My word comprehension has returned to normal, or even better. I can now hear things my wife can't. It's a bit like bionic hearing. Additionally, they came with a devise that hooks to the TV, so the TV sends surround sound to my hearing aids. Amazing clarity. Also, Works with my iPhone so all my calls are in stereo. All my apps play in my hearing aids. Awesome stuff. Technology is good.

Thorough hearing test excellent results and loved the visit…read more Friendly staff tested several brands and found the best hearing aids for me

Took in my hearing aid to get cleaned. The receptionist took it to clean and it was taking a…read morewhile. I believe she pushed in wax guard and audiologist had to try and salvage to work on it to try and retrieve it. He could not and mentioned fittings around guard get worn and it will need to be sent in. This is a hearing aid only worn part time not during summer and is only about six years old. I've had many cleanings at other locations. Cost went from $25 to $360. I am hoping someone else will be able to help as I will not go through them. Very disappointed in the service. Audiologist seemed sincere, however this is very troubling.

I am hearing impaired, therefore I have had numerous hearing exams over the years. My exam at this…read morebusiness in October 2023 was significantly good! The specialist, Ms. Falk, was skilled, patient, and thorough in performing the hearing exam. Afterwards, we discussed devices I could purchase but there was no pressure on me to make an immediate decision. I recommend this service provider!

From the owner: Western Hearing Aid Center, Part Of Beltone proudly serves the Spokane, WA community as your local…read moreBeltone Hearing Aid Center. We provide comprehensive hearing tests and evaluations, expert hearing aid fittings, and the latest Beltone hearing aids, including rechargeable, custom, and Super-Power Behind-the-Ear (BTE) models for severe hearing loss. Backed by 80+ years of hearing aid innovation and recognized by Newsweek as one of 2025's Best in Customer Service for Hearing Care, we deliver trusted, personalized hearing care to help you hear your best.

Great personalized care she is awesome, listens to you and your needs. Not rushed very kind and…read moreknowledgeable. I have horrible doctors anxiety and she made me feel comfortable. What a great place.

It is such an incredible privilege to be a patient of Dr Rietze's at Lilac DPC. She is so…read moreresponsive and helpful whenever I need anything - and she treats her patients with such unique integrity. My regular PCP moved to the ER and I was assigned a new PCP through Multicare. However, when I needed to be seen for a physical, I was told that I would have to wait 6 weeks for the first appointment just to meet my newly assigned PCP to establish care... and of course, a copay was expected for that visit. Dr Rietze accepts text messages and phone calls and responds within a day, offering a visit within the next few days, if necessary, but never more than a couple weeks out if non-urgent. She takes her time with me and truly cares about my health... and I'm saving so much money, even on top of insurance premiums! I highly recommend Lilac DPC - this alternative has restored my faith in healthcare.