I am hearing impaired, therefore I have had numerous hearing exams over the years. My exam at this…read morebusiness in October 2023 was significantly good! The specialist, Ms. Falk, was skilled, patient, and thorough in performing the hearing exam. Afterwards, we discussed devices I could purchase but there was no pressure on me to make an immediate decision. I recommend this service provider!

Be very careful. My hearing aids were taken from me by the gentleman at Professional Hearing. He…read moretold me they could not be repaired and I was given another pair...problem is my hearing aids were from 2017 and Resound hearing aids, I was given a pair of hearing aids from 2013, they could not be adjusted BECAUSE they are possibly from Costco....they are not Resound hearing aids as represented. When I said I could not hear with them I was told I did not know what I was talking about. So now I have useless hearing aids that I cannot hear well with and they are basically useless. I spent several hours on the phone with the Resound company and this is where I received the information that my hearing aids are not as represented and basically my hearing aids were stolen.

So far, I am very happy with the service this company provides. Jorgen tested my hearing and Bruce…read moreinstalled, so to speak. I was then asked if I had a preference on who I see when ever I return, they were both great, so either one. I got two new hearing aids with amazing quality, clarity, and well worth every penny. $5000 to be exact, they offered less priced aids, but I want the best sound quality possible, and I am now seriously enjoying going to concerts and shows when I have not enjoyed these things in years. My word comprehension has returned to normal, or even better. I can now hear things my wife can't. It's a bit like bionic hearing. Additionally, they came with a devise that hooks to the TV, so the TV sends surround sound to my hearing aids. Amazing clarity. Also, Works with my iPhone so all my calls are in stereo. All my apps play in my hearing aids. Awesome stuff. Technology is good.

My husband has been going to Miracle Ear for several years. We absolutely love the staff and…read moreproduct. We own a business and the hearing aids have definitely improved his quality of life and are an integral part of his daily business calls. My husband has an erratic schedule which makes it difficult to book appointments. The staff are incredible! They are extremely accommodating, professional and personal. They have always gone that extra mile for us.

Thank you Jennifer V. for your response to my previous post…read more However, I already spoke to some one in your Boise Main office, at your 800 number, about this matter a few days before your response post. The somewhat passive individual that I spoke with assured me that he would pass my phone number and concerns about the disturbing incident on to the appropriate Miracle Ear franchise owner. Since you apparently never received any information regarding the upsetting situation, nor my phone number, his assurances might be perceived as "lip service" by any reasonable thinking person.

I got my very first set of hearing aids from Jolene. she is an amazing caring person…read more she will bend over backward for her patients. I just got my second set and Jolene of course was on top of it like always. I would have to say if she left I would follow her. she has made my life better

Very helpful and caring staff. Would recommend to anyone considering hearing aids They have…read morehelped whenever my hearing aid needs cleaned or is not functioning properly and keep me up to date on my hearing tests

In late 2024 I decided to replace my old hearing aids. First, I had a hearing exam at Providence…read moreE.N.T. clinic. Then I met with Mr. Chad Lickey at the Columbia Hearing Center in this clinic. He is personable, knowledgeable, and definitely determined to provide excellent service. A year has passed and the hearing aids I bought are still working well for me. I can recommend his professional care!

NIce, helpful staff sincerely interested in finding the right hearing aids for me. I am glad I…read morefound this hearing center and would recommend them to everyone needing this service.

Trevor and Smith were so professional, knowledgeable about their product and helpful. And the staff…read morewas courteous and knowledgeable. The office was clean and very professional also. Unfortunately we're moving out of the area so this will be the last time we visit them. Thank you Pacific Northwest Hearing.

Although you can get good hearing aids here, I would not recommend anyone come here unless they…read morewant to be treated like just another financial transaction and receive little to no help afterward. I would never recommend anyone work here. A typical day depends on your position, but you're told you'll have a "set schedule" that is rarely honored. They say they never expect overtime, but if you don't work OT, you're treated as though you have no work ethic or are lazy. If you won't work extra hours or take on additional responsibilities without extra pay, Trevor makes it clear he doesn't approve. I've heard him say, "I could do all of your jobs on my own and still keep this place going." The owner runs the company like a tornado. He comes into the office, creates chaos, and expects everyone else to clean up his mess--both figuratively and, depending on the day, literally. The administrative office staff are great, but they're constantly struggling to stay afloat because requests for additional help are always met with, "Let's wait another month." The office managers did their best, but they were left cleaning up endless problems and trying to fix the broken promises made by the owner. The owner promises great benefits but doesn't follow through. The health insurance was expensive, covered very little, and took over a year to become available. We were also told there would be a Roth retirement account with employer matching, but it was never finalized and was instead pushed off onto the office manager. He promises to be more organized and says he'll provide the files and information you need, but he doesn't follow through. Then he turns around and asks why he's paying you when it takes longer to search for the information than to complete the work. He constantly disrespects employees to their faces and then claims it's "just a joke." He makes inappropriate comments and brushes them off as office banter. He complains that no one wants to talk to him, but he doesn't make himself approachable or available. Instead of speaking directly with employees, he talks about them behind their backs and asks others how they're doing rather than asking them himself. In my experience, patient credit card information was photographed and sent to employees by text message for payment processing, which I believed was not a secure practice. Patient records were often disorganized or incomplete, making it difficult to answer patient questions because documentation was frequently missing. Based on what I observed while working there, I had serious concerns about some billing practices. I observed L&I being billed for services that I did not believe had been rendered or were billed at higher levels than I believed were justified. I also observed providers not being properly credentialed with insurance hearing portals, including NationsHearing, UnitedHealthcare Hearing, and TruHearing. Instead, orders and claims were submitted under Trevor Jensen's credentials or provider number rather than under the provider who actually saw the patient. This was another practice that concerned me. Employees are told they can take lunches and breaks, but the workload makes it clear you're expected to work through them. The only thing I truly liked about this job was some of my coworkers, who became genuine friends. Overall, if you don't stay quiet and play into his games, you mean nothing to him. He will toss you aside the first chance he gets. I would not trust Trevor Jensen with my hearing aid needs, nor would I recommend working for his company.

I had an appointment with Dr Flynn who I have been seeing for some time. She is very thorough in…read moreher assessment and exam. Since I had not had a hearing update exam in some time, she led me through an assessment of my hearing. Following that she updated my hearing aids which was a minor change but nonetheless made the hearing somewhat better. I had a couple of questions about performance of my aids which she was able to explain away sufficiently. I plan to continue seeing her on a regular basis and will no doubt get new aids next year as the time runs out on these. She is a very caring and professional audiologist. I highly recommend her to anyone who needs hearing improvement. And she still rides a mean moto-cross bike. And she has the awards to prove it.

Top notch service, educated and experienced staff! Thank you for all the support. The appointment…read moremaking process was very simple and efficient, the staff takes care of all billing and discusses options and costs upfront. Highly recommend this provider.

Donna in the front office is very friendly and efficient and Savannah Warren, Doctor of Audiology…read morewill go out of her way to make sure fit and function are perfect!