They have no problem collecting your monthly bill, but don't date yet to get any service of them. You can no longer speak to anyone. You have to talk to a bit that has predetermined customer statements. You cannot say what you want. After about a 1/2 hour, you'll get transferred to a "live agent" but you still have to text/chat. Once that happened, you'll be transferred to someone else a MINIMUM of 3 times only to end back with the same department you started. Don't bother asking for a supervisor or manager. They don't ever have one available. I believe the company is run by A-I, but the "I" is questionable read more

They rectified my issue. Personal did a good expedient job. I'm satisfied with their service.

I think that it's a rip off that I pay for MLB and I can't watch a game because it's on Apple TV.

Why pay for services that don't work? Everytime we leave for a weekend and turn off our DVR it dies. Then we spend an hour on hold and then they happily tell us that they can send a tech in two days. Same with internet. At least I'm enjoying digital TV on my antenna while paying for cable I can't use. read more

If I could give negative stars I would. Went to pay past due bill for absent snowbird friend. No change of service of any kind. They would not accept payment because I was not "authorized" on account. Keep in mind I'm just making a 231 dollar payment! Guess what? Xfinity service terminated. They pay millions to aquire customers and then just blow them off. read more

Our picture and sound goes off. Comshit sends a contractor who changed the box and mess up the remote settings. Had to drive to store to get new box and remote. Then I had to program the remote my self. The amount of time wasted was 4 hours. COMCAST SUCKS. read more

I walked in at 9 AM and was pleasantly surprised to see that there was no waiting line. I dealt with a young lady named Anika and a man named Josue and both of them were very kind. They replaced my broken modem and sent me on my way within five minutes. I'm on my way home now to see if this will solve the problem. But based upon their customer service I would give them five stars. read more

Comcast Service Center - Internet Service Providers Near Me - Cape Coral, Florida

I had a terrific experience at the Comcast Center on SE 10th. We had an issue with our bill going up after the end of promotional items that were part of a package. I arrived at the center and waited less than five minutes. My number was called I was greeted by Gaby, a Comcast associate there. Once I explained the issue I was having with my bill, Gabby explained to me what was on my bill and showed me how we could solve the issue. Gabby was courteous, knowledgeable about all of the Comcast products that were on my bill. Gabby is extremely professional and is a great asset to Comcast and should be commended for a job well done. I will be sure that if I visit the center again, to ask for Gabby. read more

If you are looking to do home security i would look at other companies. Comcast xfinity will damage your house and tell you they'll take care of it and lie about it when you call them about fixing it or paying you for the damages. Do your homework and look into something better than them and their terrible customer service. read more

Much better than talking on the phone. Usually get things resolved better. Wait usually is 10 minutes or less. read more

I will never use Comcast again.(I will miss the Voice Remote.) They gouge you with all kind of add on charges. Especially when you move. I transfered service; but, they restarted the Start date. Very unfair. Service is OK but their billing is outrageous. read more

I like Tens of thousands of people was affected by hurricane Ian. In the aftermath of the storm all utilities were communicative and answered their phones. Xfinity did none of that. In fact Xfinity ghosted all of south west Florida for at least 10 days. Not a word. It has now been 16 days. Three days ago roughly 96% of my block was restored. There are a handful of people still without Internet on this block due to a downed xfinity wire. While I know Xfinity is busy restoring power to those of us in Southwest Florida their job in my area was left in complete. I can't possibly think that it would take more than 10 minutes to put that cable back up. However Xfinity refuses to stop by and do a 10 minute job for another 6 days. While I pay hundreds of dollars every month for their services. I am a nurse who works from home who depends on reliable Internet service I chose Xfinity and I chose to pay top dollar to ensure that I have the best of the Internet. I work with disabled patients who depend on disability checks who must meet guidelines in order to keep receiving these checks so they depend on me to get their paperwork which is done on the computer in a timely manner. Of course the company I work for has stepped up but they too are now overwhelmed because I'm not the only nurse performing these services in southwest Florida for this company therefore many of us have been affected which in turn has affected my patients my company and myself. Buyer beware!!!! read more

WARNING!!!!! COMCAST WILL RAISE YOUR RATES DURING YOUR CONTRACT. This review is for Comcast customer service. I contacted customer service because my bill increased from what I agreed to when I signed up for service in August 2018. I was told that the equipment rental prices increased in January 2019, even though my equipment is the same equipment that I started service. The supervisor Glen #1294804 told me that Comcast can raise their rental prices whenever they want and it isn't covered by my contract. Therefore, they can change your bill whenever they want to, and if you aren't happy their response is "too bad". If you decide to cancel service then they will hit you with a cancellation fee. IF YOU HAVE ANOTHER CHOICE FOR SERVICE, I RECOMMEND YOU CONSIDER IT. read more

They are a monopoly, do you realize they don't have published pricing, they will honor their contract and each year on my anniversary date they increase by 50%, expecting to haggle to reduce the 50% to 30%. I left AT&T because I was tired of their pricing, their excuses, but at least I had an outlet 3 to 4 companies to choose from. Comcast is a monopoly and we have no choice, its the same with your electric company, do you ever wonder why we don't have the opportunity for solar in the sunshine state? Again, its your State Govt in Tallahassee at work. read more

I've been trying to get in contact with Comcast to find out where is my refund. I was told from Ken that I would receive it within 4-5 Business days. I returned my equipment on Feb. 8th 2021 and should have received my refund by Feb. 12th according to him. I just got off the phone with Comcast and wanted to know where my refund was. Golde told me it was processed Feb. 28th, 2021 and it would be 3-4 weeks before I received my refund. I had received a bill stating my refund and it said I would be refunded within 30 days of the date my account was disconnected and my equipment was returned. I had returned my equipment on Feb. 8th 2021, still no check. I've been on the phone for over an hour asking to speak to a supervisor and Golde told me he was on the phone. I kept asking to speak to him and also for his name. She wouldn't give it to me. She told me he would call me back after the meeting, today. Golde kept changing her story every time I asked her a question. At one point she told me I could go to the Comcast store to pick up my check. I asked her for the phone number and she gave me the same number I just had called. She would not give me the store number so I could check if what she was saying was true. Comcast is a big ripoff and I would never recommend it to anyone. We've been with them since 2004 and had nothing but problems with them. All what they keep doing is upping their prices and giving you very poor service. Try calling customer service . It's a Big JOKE! They will just keep giving a recording and not let you talk to a live person. Do yourself a huge favor and stay away from COMCAST! They are out to make money any way they can and they don't care how they do it. Very POOR business practice. I just needed to find someone else I could go with. I did and I'm very happy, and it's cheap. I don't have to worry about any hidden fees. Christa C. read more

After almost 20 years with Comcast, they somehow changed the name and social security on my accounts, although they still have my address. On one of my accounts I am not receiving the bills. Because they have changed the name, they will not give me any information on the account nor tell me how to get my bills. THey said I have to go in person to change it (even though I did not change it in the first place, they did). But all of their locations are closed, so there is no possible way to go in person. I tried calling again but there is no way to speak to an agent. In the meantime, I am sure that when they don't receive payment, they will not hesitate to cancel my service and report me to the credit bureaus. I think if they are using the Corona virus as an excuse, they should not bill me until they are capable of solving the problem. We have four accounts with them, including two commercial accounts. I am considering cancelling all of them read more

My wife and I came here to return our cable equipment and receive the new plan with material. We were paying I believe around $95 and went to the lowest plan $60 or $70. I like our new plan and what ever we can save is great. Internet and cable work great. I think we have just basic cable and 25w for internet. I believe that's what we down sized to, and it works great still. This location is right down the road from us and when we get there we grab a ticket and wait to be called. Which doesn't take long at all. Super fast actually. The employees here are super friendly and I know a lot of customers treat them like dirt which is sad. They are not the high end they are the low just trying to help and do their job. Even though they have tough days i see them still smiling and being so respectful caring and helping with the knowledge they have and provide if people have questions. They are awesome and they all work hard to provide great customer service. They have flat screen tvs inside and lots of chairs while you wait for your turn and again it doesn't take long at all for you to be next. Very nice place and easy to get what you need as in cable boxes cords or anything with that material in the service and very easy no hassle returning material too. I love it. Super quick easy and awesome. read more

Comcast Service Center - Building - Internet Service Providers Near Me - Cape Coral, Florida

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Their telephone technical agents do not know how to set up a modem. Some of them can not even read their check list. I spent 1 hour and 15 minutes to unsuccessfully activate the new modem they gave me. Finally I used my phone as a hot spot and activated the modem myself read more

Worst company ever. Never get internet from them. I had an outage in my area for over a MONTH and every time I called they told me it would be over tomorrow, tomorrow never came obviously. So I decided to cancel my service (or lack there of they didn't even give me service for a month ) and they charge me for two more months and tell me it will be refunded to me in a check in the mail in a month. Which never came. Just go to the library and use their internet before you give this company even a dollar. Zero stars. I've spent a million hours talking to automated system to get $200 in the hole. read more

Paying for the highest speed internet service that Comcast offers, but lately having a lots of problems with it, Smart TV and desktop PC does not recognize that we have internet service. Therefore, been calling Service Center to get problem remedied. Talk to a nice lady from their Honduras Service Center, and she sets up an appointment for today between 9 a.m. and noon to move box to a more central location location in house, and to replace box due to their Advanced Technician not being able to read it. I don't hear from Comcast today, so I call at 11:30 to see when I can expect them, only to find out, that appointment was canceled by Comcast and changed to 14 days from today! Not acceptable! read more

Comcast sucks ass. After trying for several hours a year ago to suspend while I was being stationed overseas, I finally got upset and said "forgot it, I want to CUT OFF my service. Then I left the country. MONTHS later I get a bill for over three hundred dollars, that was sent to the wrong address, and of course they never e-mailed me even though the had my address. So this vacation I try for over seven hours to get my service turned back on as apparently it wasn't cut off, just suspended for a period of time. After seven hours on the phone over a three day period they transferred me to someone in the U.S who said my account was cancelled! So I ask her then why was I billed (Bilked?) for over $300 a few months ago and why did the techs sp;end 7 hours messing with my box? She had no answer. I then said I want to get rid of you so badly you can keep the money and the money I still had on credit. I am very happy now on day three with DISH. To reiterate, Comcast REALLY blows. read more

More like negative double digits...we have had nothing but trouble with this company...in the evening after 10 pm cable decides its tired and stops working...sometimes you can't get a program, other times in the middle it freezes and restarts but shuts off in the middle of the show ....sometimes we are lucky enough to have automatic reboots..and don't forget the freezing...trying to watch a show now and my tv is frozen on the station for the last 25 minutes...but it's not comcasts fault...they have sent out people to look at it but no one knows what the problem is so they decide there is no problem....must be nice...if we had a real choice we would have told these people to shove it a long time ago...pathetic and the worst customer service....but executive office is no better.....unbelievable they get away with this nonsense....by the way still frozen....p read more

Worst internet service and ALWAYS apologizing for service outages. Will be looking for a different carrier.

Today I had fast and friendly service by Chantelle and had good service back in Sept. 2015. But I gave 3 stars because overall Comcast has horrible customer service. They have had me in collections for months for service they charged I didn't even get. I have called and complained too many times to count. Why should they care. If I can find a Comcast review for the whole company I will give them 0 stars. read more

I am consistently having upload/download issues. The Xfinity Speed Test NEVER shows Download speeds of 12mbs or Upload speeds of 3mbs+. Calls to Technical Support may result in slight improvements that rarely last more than a week or two. read more

COMCAST SYSTEM IS NOT SECURE! Someone hacked my Comcast account in Cape Coral, Florida, twice! The first time it was for $200, including the Mayweather fight for $99. After that, I received a credit and I put a PIN on my On Demand and Pay Per View, to no avail!! $440 worth of charges in one month to a home where no one had been in residence. I had autopay so the $600+ bill was directly deducted from my account and Comcast will NOT give me credit for the fraudulent charges! My house has an alarm so I can prove that no one was in the house at the time so essentially they are calling me a liar! Their equipment is faulty and yet they are keeping my money; this is theft and I have contacted the Better Business Bureau. I have spent literally hours on the phone and in their office trying to resolve this; always the promise of a return call within 48 hours that never comes. DO NOT SIGN UP WITH COMCAST!! IT IS NOT SAFE! read more