Comcast is a joke! I cancelled my service Feb 28th, sold the property. Did not move service... cancelled it. Had a cancel confirmation number. Fast forward three months and I get a collection letter. WTH!!! I called. They never emailed or called to say I had a balance due or anything, just strait to collections. When I called they said it was an early termination fee. (I was never told about). When I asked why they never called or emailed about a balance due... they had BOTH my email and phone number wrong. Please!!! Talk about bullshit! When I was using the service they emailed me every month with confirmation of payment! I will never go back to Comcast. They are crooks!!!!! Oh and this was the call center not this physical location. read more

Went to turn in equipment and waiting in line. Notice several people in front of me had additional equipment listed on their paperwork (as well as myself). Now , I'm being harassed by Comcast saying I still have equipment?! Everyone should beware when companies add additional equipment and don't tell you. Then it's your burden of proof. read more

We have been Comcast customers nearly 25 years. This last year our internet service has been totally unreliable. I finally got tired of not being able to reliably stream and went with a different provider. I was sent letter saying I had $91 credit. A few weeks later I received a bill for $101! After calling Comcast I was told it was my penalty for early termination was $193 so they used my refund and were billing for additional amount. This seems ridiculous since I've been a customer this long! And.... Very unreliable service. Two days later I received an email saying if I didn't pay it would be turned over to a collection agency. (I actually sent payment same day as bill received. This warning was sent two days after my first bill!!!). What's going on with this company! DISPICABLE I'm required to give one star in order for this to be posted. They deserve NO stars! read more

They are inconsiderate, they lie to you on a recorded line and have zero respect for your property or concerns. I'm considering any other option as I do not want to give this company another penny! read more

Horrible service, we called twice to try and get a technician out to fix our service that had been down for 3 months. They say they are scheduled to come on a specific day and never show up! When we call customer service, we keep getting the runaround. Having issues with both internet and security camera's....they don't work and we continue to pay! Beware... read more

So my parents use this service because there are not any others available, their WiFi box quit working and the store gives them a new one, you have to have internet to download the app they want you to use and/or they want it downloaded on your phone! Ummm my parents are in their 90s and have a flip phone and a house line! They barely use cell phones! Seriously tried to call customer service line 10 times and the automated system refused to connect me to an agent to speak with! I am amazing that a company with so much business in a state full of more senior people would make a complicated process of making them download an app on their phone and logging in to activate a damn WiFi box! I am going to purchase star-link for them and set it up because a wet shoe with a hole in it is easier to deal with than this ridiculous company that needs to be dismantled! To boot they charge too much for slow internet and crappy customer service! Judging from all one star reviews another cable and internet provider would clean up in this state but I have a feeling someone got paid off in the state government so no other companies could come in, thank God for Elon! read more

I have one abbreviated word, DON'T! If possible, if you can find another way to get a cable company or satellite network if you prefer. It's like being forced into a dentist office for a root canal without anesthesia or numbing of any kind and having two done at same time trying to get in touch with a human being that you can hear and understand and vice versa. If it were not for me needing internet service here I would have left them a long time again, the minute I had issues with this company. You do NOT GET what you pay for! Exuberant fees and stupid taxes on your bill once the free or special or upgrade trial ends without reminder to call and go through a hellish process to have your bill reduced EVERY SINGLE Time! They prey on people not remembering bc they know they are not a priority in life and yet you will still need access to cable/ internet in todays times, they also do not fix the issues once reported to them and instead make you go through a fixing process on a phone via their repetitive instruction that does not assist you in any way. It's as if saying "look, listen, I did this already and this is not working" and they repeat in broken English with heavy accents for you to do this again..... they are the definition of radical insanity. read more

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This is not especially about this store although I have had good and bad experiences at this service center. I have had good, fast and efficient service and at another time I have been lied to. Middle of the road on this store. It is Comcast itself I do not like anymore. They are too much of a monopoly and no longer give good service. I give them as a whole a 1 star or none. I have been with them for years. Xfinity. And I still am. I have another year on a contract then I'll try to figure out how to exit. They charge too much and their service is horrid. Is usually out of the country and they'll tell one anything. They are too big for their britches. And God forbid one needs actual help at one's home. $100.. They are too busy and making too much money to care. read more

Comcast is the worse company to get in contact with a customer service, since Sept 26 I lost my internet until now (Oct 1 1pm) Im still on the phone trying to speak to someone about my service according to them there is an outage on my area BIG LIE maybe it was but I knock on all my neighbor's door an they all have service i haven't being able to connect my alarm, they keep telling someone will call me back since 4 days ago this terrible since they don care for their customer I will move on to another company and finish this nightmare. I will not recommend anyone. read more

I made my appointment Thursday say Saturday between 8-10 they call now they r going to b late remember I have a appointment at 11 they not care cumcast suck read more

Absolutely the worst company I have ever dealt with. Subscribed for cable internet and bundled a phone with subscription. Samsung S22. Phone overheating and cooks your hand. Informed Xfinity rite away in first couple days. We winter in Florida and summer in Michigan one would think xfinity is a national company and you could get service anywhere. Wrong first off if you call Xfinity you will get a call center in the Philippines . You will be lied to and deceived over and over again. Tried to get replacement phone at local xfinity store up north in Michigan and Indiana. They could not help me and only option was to contact customer service which is again in Philippines. They agreed to send out a replacement phone. But wait they can only send it to the billing address of account. Yes that is in Florida and of course no one is at that address all summer. Sorry that is only option. Xfinity does send replacement phone to Florida address anyway and claims it was delivered which it never was. Countless call to try and solve the problem. Xfinity wants original phone sent back which is the only phone we have again never received the replacement. They then auto draft my account for $1000 for not sending the old and only phone back. Took 6 months of fighting and they eventually refunded the $1000 they stole from me. Returned to Florida in February to try again the phone still overhears and you can't send or receive photos in text messages. Apparently that is acceptable to Xfinity. We were told it is now a warranty issue with Samsung and we had to take to there service center 3 hrs away at a specific Best Buy store. Make the trip and BestBuy looks at phone and claims the problem is with the service provider Xfinity. Return to the Port Charlotte Xfinity again and was told to leave the store and never return. Yes J am not kidding. I have never been treated more poorly in my life at any business establishment. Cost me couple thousand dollars and almost a year of misery but am finally done with this company. Left Xfinity and went straight to ATT and purchased a new IPhone and they had a new internet solution for less than 1/2 the cost of Xfinity cable. Will be such a pleasure firing them and will enjoy watch xfinity fail. There is no doubt in my mind I will get to see that day. Read there reviews call customer service yourself even try to find a contact number for this company in the USA. You won't you can't even call the local store directly you will get the Philippines every time. Please learn from my mistakes and don't make them yourself . DON'T DO ANY BUSINESS WITH XFinity !!!!!!! James Kleine read more

Horrible service at the Port Charlotte location. The manager has an attitude of I am the manager so it's what I say. Not a helpful attitude.

Xfinity Comcast is a piece of garbage it never works I'm sitting here right now with no TV can't get a person on the phone and they still want you to pay when they cut off your service I'm going to go with E line and dump this piece of shit read more

Punta Gorda.....my Park pays for TV......I need internet hookup. 3 years ago 39.00.....today 107.00....Really?? They disconnected me this passed Friday 1-21-2022.......I paid the whole bill. still not connected yet Wed. 1-26-2022 Hows this......I have one lap top. Mt internet came back on .....my wife's email came back on .......they cannot find the problem after 4 calls to get my email up?????? any one with IT experience ??????/ Joe read more

This is the absolute worse place, 4 employees and one waiting on customers with 12 people waiting and 45 minutes until closing. I just want to turn in a damn modem. She has been with the same customer for 30 monutes bullshiting, then explaining how to hook the equiptment up. She can read rhe instructions like everyone else. People are getting pissed and walking out. read more

Our internet went down on 9 days ago at 2 am. According to "customer service", diagnostics there was a firmware upgrade. Comcast stated that a service tech needed to come out and replace the modem. They could not service it for 6 days. We have a guest in the house and we needed the tech to access an outside closet. Customer service said this was not a problem and took down notes on how to access the closet. The Tech came, inspected the house but would not enter. When "John" called my daughter to report that it was their policy to not enter customer houses, he was rude to the point that he caused my daughter to cry. I called him back asking why he would not solve it and was so rude. He hung up on me. Calling support again, they scheduled an emergency appointment for 2 days ago. "John" cancelled the appointment without going to the house. Now Comcast wants me to pay $100 for a new appointment 7 days from now. That will be 16 days without internet. Customer service has NO ability to contact the local techs, and techs have the ability to ruin your service. read more

I wish it was possible to give no stars!!! So I ordered internet service December 16th, 2019.. Received a self-install kit which was a new modem, not an old one. (The only thing that didn't suck) I called to activate after I found the wire coming to the house from the pole. Customer service said there was no detection of the modem and that I must have it connected to the wrong wire. I explained that I had it connected directly to the pole and that the problem is at the pole. After 4 hours of them insisting I needed installation help because I was doing something wrong, I convinced them, finally, to waive the $70 fee and agree to send a tech to connect the wire at the pole. The house had not had service in 5 years and the pole had been disconnected for 5 years!!! Comcast began billing me without ever sending anyone to connect the service!!! So they agree to send a tech on Dec. 22nd. I was going out of town for holidays so I agree, no problem. I was supposed to receive a text from the tech which I never received but I was on the road and didn't think much of it. I come back to the wire still hanging and not connected at the pole!!! I call again. This time I am told they will never send a tech to do anything, including turning service on, without the customer first agreeing to pay $70!! They lied to me and never actually made the appointment!!!! It is now Jan. 6th, almost a month since I ordered service and have been paying for service!! It is Comcast policy to charge you for services they are not providing by not connecting the service at the pole!!!! If this was their policy, they should tell the customer up front!!! Why do we have to wait a month or 2 weeks until we figure out that nothing works before they will tell you that it is mandatory $70 fee to start service!!! Bottom line is, it will always cost $70 and need a tech to connect at pole since they will always disconnect at the pole when service ends!! I have had numerous cable internet services and this is the absolute worst company I have ever had to deal with!!!!! C rating with the BBB, 40k+ complaints, and most definitely worse than that!!!!!!!!! I have had cable internet since 2003 and I have now gone to DSL!!! I am taking worse internet service because there is no way I will ever do business with this garbage company!!!!!! Literally have never even considered DSL!! This is how absolutely horrible Comcast is!!!!!!!!!!!!!!!! I can't stress enough what scumbags these people are!!!!! read more

Moved to Port Charlotte five weeks ago. ordered Comcast, today I am ordering them out. Cost is simply stupid. 1TV with cable, & Internet $150 month. I ordered the cancellation, they offered me in home phone. Little late for that. You have to use their boxes even for basic cable at a cost of $15 a month. read more

Yesterday I had the best experience ever at Comcast.....I've always had the worst service from Comcast....in New Hampshire ....but yesterday in port Charlotte it was amazing ! Jack was beyond helpful, knowledgeable and so very patient .....he's a gem they had better hold on to him. My faith is restored in Comcast read more

Terrible equipment and customer service. All there equipment is used and only lasts a few months and then Goes out!! No install people available for like two Days so u then have to make a trip to Edgewater to pick up a box and then get home 45 minutes later and the box doesn't even work. Go back Again and finally works.... customer service is in India and they suck!!!! Assume they can't get it together and now we are stuck for another 1 1/2..... we have had 5 new boxes since April 2019..... I Would say there is an issue somewhere but know one knows how to Fix it or cares to fix it! read more

If you can avoid using Comcast please do. Nothing but an expensive nightmare from the beginning and now trying to get a transfer of service due to a move has made it worse. Been dealing with company for week and half and have had two technicians come out. Still no internet and cable. Customer service says "But you aren't paying for anything right now as your service is suspended until you get hooked up." No kidding! That's because nobody has wired the house right outside. Two dates were given for that and nobody showed. All I've been offered is a $20 comp. and I tried to cancel but it was a $200 fee to break contract. Kind of hard to have a contract when service was suspended! Been in new house for over a week and nothing! Asked for supervisor to call back and it never happens. I've spent countless hours on phone and even took a 1/2 off work to meet technician at house. Did the job get done yet? No! I just want to be done with this company and they won't allow it! Update: It took 12 days and 5 different scheduled tech appointments (including two where I had to take off work early) just to get cable and Internet. I cannot tell you the hours wasted on the phone with customer service. It took my filing a complaint with the FCC to get a higher up to call me back and fix my bill (which was wrong because they never took off tech fee, comped the $20 inconvenience offering, and not updated with the 12 days I didn't have cable). Again, I cannot wait to be done with my contract. read more

They quote a discounted price if you pay direct debit then they take out $100 a month for just internet when they asked amount was $70 a month. Said they would fix but didn't and when I ended my contract, they sent me to collections when they actually owe me money. I reported them to the better business bureau and I encourage others to do the same to stop them stealing from people because they are a monopoly read more

Comcast is beyond belief! The worst customer service of all of the services. Ordered my gear to install myself. The box failed had to spend two hours waiting to replace. Then I still didn't work. They sent a technician out to fix a bad wire. To add insult to injury they billed me for an office visit and an in home visit. Unbelievable! read more

i have been waiting almost 3 three weeks for xfinity to send me a new remote to replace the defective remote that they gave me 3 three weeks ago. called several times , they promised to send a replacement out to me the next day. nope. nope still not receive. i guess that if the customer is 80 yr old or older you do not have to give them good service. just charge them money. read more

Ordered cable and internet. Paid the 70 dollar installation fee as i wanted cable moved in my livingroom and attempted to have it put in my screened porch. There was a panel on my wall where I wanted cable in my livingroom. Installer said there was only one wire so if he put cable in my livingroom I would lose it in the bedroom. Couldn't put cable in my porch. Told him to leave since he couldn't do the job I was paying for. He called the dispatcher who spoke to him and I both. Dispatcher couldn't understand why the installer couldn't do what I wanted. He said he would send out another technician tomorrow. Called customer service and all they could do is apologize. My first experience with Comcast. Canceled appointment and went with a different provider. read more

General Comcast service and technical support. There service is so arrogant and unprofessional I can not understand how they are permitted to be in business. Problem in local service is changing channels can take 2-5 seconds on most channels. Problem is 3/4 set-top boxes average 1-3 seconds delay, technical support claims this is normal and within there established tolerances, while main set takes 3-5 seconds on average. Field tech says this one location is excessive delay even bu their standards but unable to restore proper service , even replaced the box. Escalated to next level took 2 days for response and his attitude was - you need to live with it, tough crap, even though we had decent service 6 + months ago. This was local supervisor my the punta gorda"FL area. I asked to have ticket escalated to his next level management and he. Said they would call on Monday, now it is Tuesday PM, and still no call. Being in a condo, we have no options but to live with crap service. read more

Comcast is using COVID to continue their terrible counter service in the last 3 weeks I had to drive to Venice to return faulty equipment and get new phones. The manager of the new store in Port Charlotte took care me and did a good job but did not know when the Xfinity store will open. We have been without personal service in PC for 9 months. When are the county administrators going to hold this utility accountable to provide the essential service that are needed. read more

Horrible customer service I've called 2 days in a row to fix house phone and I keep getting run around and still have no phone and they don't have a clue how to fix it read more

Comcast say they are working with us, but in reality comcast is turning off local TV from people that are unable to pay their bills.

Comcast lies! Last year I signed up for their most basic internet service. They said 20 per month for 12 months then 30 per month. Well its been 12 months and my new bill is 50 a month. Their excuse: they have a new billing system, and have no record of my deal! I'm switching to the only other choice in this county, centurylink. They have a good deal for one year, but I'm sure it will go way up after. read more

Why can't the installers bury the cable without a homeowner calling and requesting it. It's not my line and I have to look at unsightly view. Clean it up. That's jacked up. read more

This "service provider" is anything but! It would take two hours and three typewritten pages to itemize the list of issues since we moved to the area a few months ago. Every "service" call results in at least two more to straighten out the issues from the initial call -- I do not exaggerate on this statement. Their billing is a joke -- God help you if you change or upgrade anything with your service. We initially set up automatic/direct payment of our bills. Strongly advise you not to go that route because this company literally never gets billing right. Every single month (again, no exaggeration) involves phone calls to address billing errors. many of them quite significant. Payments not credited is simply standard operating procedure. The list goes on but consumers take note and be extremely cautious and hyper-vigilant if you must deal with this company. read more

What an absolute disaster this company is. There is a good reason I am a former customer and not current. The customer service here is beyond pitiful. Usually, the people you speak to know enough English to pass maybe 3rd grade. No one here cares. I have been calling repeatedly for 3 months in reference to the most ridiculous installation I have ever seen with unsecured wires hanging down into my yard. Yet, because I am not a current customer they won't send anyone out to fix it since the wires run to a neighbors house. Stay far far away from this disaster company. Or, brush up on your foreign language skills so that you can be understood when you call. read more

Comcast Service Center - Beautiful install - Internet Service Providers Near Me - Port Charlotte, Florida

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Worst customer service EVER on the telephone. Wasted hours on the telephone calling back 5 times only to be cut off and have to give my security information over and over and over again! read more

Complete JOKE! Had the internet arranged on 10/26 where they were supposed to meet my mother in law who waited for 4.5 hours! And never showed! Then dropped the ball again. The tech went to sw 11th ave instead of sw 11th place. I was set to transfer our Verizon phones and all! They again missed their appointment because they went to the wrong address again. So I canceled Monday 11/1 but they still sent the SIM cards in a package to the wrong address. My child has not been able to do her school work because of the incompetence of xfinity and the installer. So after hours on the phone with these morons I finally got them to understand they went to ave and not place. I wouldn't recommend xfinity or comcast to anyone. They truly don't care about their customers. Oh and their support is mostly foreigners and extremely difficult to understand and communicate with. This is a Mickey Mouse operation. We were forced to get an ATT hotspot so we could have internet for our daughters schooling. read more

WORST customer service ever. Actually I wouldn't even put the word "service " in anything related to this company. Representatives taking information to set up new service are idiots, mixed up contact phone numbers so no technician showed up after we waited three hours. Now we wait three more days. Maybe some day they'll get a real job. read more

Absolutely the worst company we have dealt with in our lifetimes. Customer service was abysmal. We switched out our boxes for the new x1. The boxes did not work. During six hours and FOUR separate return trips in the same day, I spoke to Marlena who promised a free service call. Phone disconnected and even though I had her name and ID, when I called back I was told that they could not forward the call due to their system! No notes were on the account! Service call was late and we were charged. No other game in town but direct. read more

Horrible customer service - lack of knowledge about their product is appalling! Comcast pricing is rediculously high in Florida - we have a home in KS, get a Gig of BW and full premium channel lineup and pay less that we do for 150M of BW with no premium channels here in PG - what BS! Its all about competition and there is none here - the result is poor product and service for top dollar! I finally terminated service - Comcast - you are fired! read more

Comcast is getting worse day by day. The cable goes out and then comes back on and every time they have been here can find nothing. Now the box has a mind of its own and will not fast forward, pause go back etc. Worse service I have seen in a while and if my landlord would let me would go to Dish!!!!!! read more

Worst customer service ever. We had cable installed almost 3 months ago. The installation person ran cable from our house to the pole across the front yard. He said someone would be out to bury the wire within the next week. After calling 4 times and having them give us four separate appointments to do this we still have a cable running across our front yard. Unfortunately they are the only game in town other than Dish and they are most certainly aware of this. Go with Dish. read more