I brought my favorite dress here only for them to ruin it. Worn only once for a family photoshoot,…read moreI brought it in to get a stain cleaned. When I went to pick it up, I noticed that one section of the pleats looked like it had been steamed or pressed completely flat. As in, my pleated dress came back to me with a section of pleats missing. When I pointed it out, they said they would send it back to get it fixed. I came back to pick it up and once again, they did not fix it. The fact that they were about to let me walk out of there without telling me that the dress was ruined tells me everything I need to know about this business. I had to request to speak to the owner to find out what happened. While he was apologetic and offered to compensate me for the dress, the entire experience ruined the business for me. Be warned - they will ruin your clothes, they won't be up front about whether or not they can clean something properly without ruining it, and then they will avoid the issue unless you bring it up. Run from this place.

Excellent service and jobs well done! Family owned . Has repair service available. Really, really,…read morereally recommend.

I asked for some alterations of an intricately embroidered dress. I needed it by the following day…read moreand they did it beautifully and quick!

I don't typically leave negative reviews and generally try to give businesses the benefit of the…read moredoubt, but this experience involved a consistent pattern of issues that I can't overlook. I brought in a beautiful, beaded sari choli (a fitted, structured top worn with a sari) that was several sizes too large and needed to be taken in for an upcoming wedding. During my initial visit, I tried to explain the fit I was looking for, but the staff member did not take the time to properly assess the garment. She looked at it from a distance while I was wearing it and told me it didn't need alterations, without coming over to examine the fit. Only after I asked her to take a closer look did she briefly pinch the sides and agree to take it in, while still insisting the shoulders were fine. Nothing was pinned, and when I asked if she understood how much to adjust, she simply said, "yes, I know." I later received a message that the garment was ready ahead of schedule. When I came in to pick it up, I almost didn't try it on, but I'm glad I did! The shoulders were still very loose and had not been adjusted. The sides were stitched in, bulky, and hastily done, but my primary concern was that the garment was still ill-fitting and loose. The original tailor that I encountered upon drop-off was not there and another tailor stepped in, properly assessed the fit, and pinned approximately 1 inch on each shoulder, something that should have been done correctly from the beginning. I then had to leave the garment again. The revised pickup timeline was not met, and when I called, I was told I would need to pay additional fees for work that should have been identified and completed properly the first time. During that call (with the original tailor), I was repeatedly interrupted. At one point I was told, "can I talk?" and "are you finished?" before I had completed a sentence. I responded, "No, you can't talk. I'm the customer and I'm trying to explain where this went wrong." After that, there was a pause and she gave the illusion of listening, but I was again asked, "are you done yet?" which shocked me to the core. It wasn't until I became audibly upset and tearful, that her tone changed, she became concerned. She then said, "Don't cry. I'll fix it! I need my customers to be happy," and offered to have it ready within 30 minutes. The shift in how I was treated in that moment was significant. I do want to note that my experience was not consistent across all staff. However, from a workmanship standpoint, this garment required significant size reduction. In my experience, pieces this oversized typically need to be properly reduced and reshaped, not simply taken in at the seams. The final result feels like excess fabric was left rather than fully restructured, which affects both the comfort and overall fit. The interior finishing is also rough, and the shoulder adjustments appear bulky rather than seamlessly tailored. I've included photos for reference. I chose this place based on its strong reviews, which makes this experience even more surprising. I can honestly say this ranks among the poorest customer service I've ever received. The pattern of dismissiveness, the shift in tone, and the less than acceptable craftsmanship I experienced raised concerns for me about bias in how I was treated. I so regret that I did not use my regular tailor across town. I will not be returning.

I went to Zesty Cleaners simply by reviews on Katy Flewellen in Katy.. I took a black velvet suit…read morethat was expensive, but had been packed for at least 10 years.....could be almost considered vintage, but gorgeous. The Manager took special attention and even cut the delicate buttons off for safety. I was quoted a price upfront and a time to pick up. Not only was it ready, on time and priced, but the packaging was amazing with a sponge padded hanger and a protective covering over the top plus the plastic protection. This is service I had not experienced for 20 years. Other cleaners have either "lost" or "stolen" my clothes without compensation. And their customer service was non-existent. Have therefore NOT used a cleaners in years for anything that I definitely wanted returned to me. This apparently is family owned.....and the service is 100% top notch. Obviously highly recommended.

The service is great, but unfortunately the quality didn't match. My husband new Peter Millar coat…read morewas over-pressed, and the logo on one of the vests was melted off. Pants also came back with double creases. I really wanted to like this dry cleaner because the staff was friendly but it's disappointing to have to get all of these items redone.

I highly recommend using pro cleaners. The owner really cares about customer satisfaction. We got…read moreour dry cleaning back the same day and they were even able to get out some stains/markings that were left by the previous dry cleaners we used. Fast and efficient!

Such a fast and friendly service ! I dropped off basically my entire family's dry cleaning after a…read morewedding and was really happy with the service and turn around. Will definitely be returning !

Tide Cleaners is amazing! The staff and management are very courteous, friendly, professional, and…read morecustomer-service oriented! This is the only cleaners that I trust with my better clothing! This has been my cleaners of choice for many years! If you want your clothing done properly, this is the place! Christy (Manager) is very nice and professional! Jennifer D

Guaranteed an overnight cleaning, 2 days later at 9 a.m. it was still not ready. Their answer to…read morewhy make false promises "they just tell is to say that".

They are overpriced and I asked to do medium starch on all 6 shirts and they only starched 3…read more How do you stay in business doing half baked jobs like this?

This business is dishonest and disorganized. First, one of…read morethe workers told us the wrong price for each shirt. When we picked it up it was twice as much, and even four times as much for other shirts, after they had mentioned each shirt would be around $1.50. Second, we were promised a 20% discount that was not honored when we picked up our shirts. Third, we took our own hangers to save some waste since the ones they provide only end up in the trash. When we picked up the shirts they were not returned with our hangers until we pestered them for our own hangers. Even then, they only returned half of the hangers that we had provided. We will never use them again!

Extremely poor experience at the grand lakes cleaner. The items I dropped off were not cleaned at…read moreall, yet they charged me $75. When I questioned it, the front desk staff got defensive and confrontational instead of addressing the issue professionally. Completely unacceptable service. This place should be shut down

They ruined my fancy dress and they didn't even tell me. I just won't go back because I'm so mad at…read morethem for making me pay them for ruining my pretty dress. Really bad service!

Avalon is a good neighborhood cleaners. I had an issue the first visit, but they made it right, and…read moreI commend them for the doing so quickly. The owner was very nice and considerate. I will be back!

Worst experience ever! I took a brand new dress in for…read morealterations and cleaning almost a month ago. Initially, they told me it would be ready in two weeks. However, on the day I was supposed to pick it up, they called to inform me that their tailor had been dealing with family issues and hadn't shown up to work in two weeks. They said they had sent his work to other stores to get it done. They asked me to confirm what needed to be done and told me to pick it up the next day (Wednesday). I went on Friday instead, only to be told that the tailor at the other store couldn't do the alterations because there wasn't enough fabric to complete the work. The dress wasn't even at the store, and they told me to return on Monday. When I showed up on Monday, the manager spoke with me directly and explained that the dress had been cleaned, so they removed the tags. However, they hadn't done the alterations, and the dress was still at the other store. After about 20 minutes of taking no responsibility and offering no solutions, we agreed that he would contact George (their tailor, who is great at what he does) and even personally deliver the dress to him if needed. He promised to call me by the end of the day to confirm when I could pick it up. Of course, he never called. So I went back again today. When I arrived, they simply handed me the dress -- no alterations, not cleaned, and with the tags removed. I asked to speak to the manager, who tried to downplay the situation and told me there was nothing they could do. He gave me the contact information for a lady who could do the work and have it ready the next day. However, when I went to her, she tried to charge me three times what they had originally quoted for the alterations. In conclusion: They left me with a dress I can neither wear nor return.

This place is great. They've got super great prices. I will give them higher stars. The only reason…read morewhy I'm not because they've changed their cleaning system. I believe from Cleaning in House too. They've been sub leading their cleaning up their clothes they sent out their dry cleaning somewhere else now which takes a long time to get your clothes back.

I took my suit for dry clean, they put the suit in a washing machine, the suit was damaged and…read morethere were holes in the collar of the jacket, the suit was new used for one time only. They tried to evade responsibility then after three weeks they decided to give me a store credit $795 in a store which I refused. My advise to you do not take your clothes to this shop find someone professional.

Very highly recommend. Professional, prompt, courteous. Overall wonderful people with good customer…read moreservice as their focus.

Awesome customer service. We've never seen prompt responses, timeliness, and professionalism from a…read moreservice vendor like we've seen with the folks at LaundryMaids