I was told I needed root canals and crowns. The visit started off well but fell apart from there. The dentist stuck the needle through the edge of my tongue while administering anesthetic. During the teeth cleaning (unexpectedly add) he nicked my lip with the drill causing a sore to develop. The next visit went fairly well. This visit left my mouth very sore and bleeding. The temporary crowns they installed have very sharp and jagged edges that have caused cuts to my tongue and cheeks. After I get my permanent crowns installed I will be hunting for new dental care. The office staff are very kind and good at their jobs. read more

So I went in for a deep clean and two fillings I am very terrified of dental work. I made that very clear Laura is the worst (I've included a photo of another review about her) she was rude with every word she said to me she got annoyed I couldn't open my mouth wider when my whole face was numb, so yeah I was having issues keeping my mouth open she snapped at me about that several times At one point she violently grabbed and turned my face towards her to work on me I was completely helpless After the horrific experience of the dental work was done I was grabbing my things She snapped at me again because I guess I wasn't moving fast enough (keep in mind my whole face was numb and was a little disoriented) She had me follow her to billing and pointed to sit down like I was some kind of child I told her I had already paid and she just rolled her eyes and said "I guess you can go" I understand we have bad days, but she without a doubt went out of her way to be cruel and make me uncomfortable and that's just unacceptable. She should be fired. Also my deep clean was done inadequately:( They charged me over $1000 dollars for hardly an hours worth of work I'm sorry but there's no way they did all the work that needed to be done in a hour read more

Comfort Dental - Another review about Laura - General Dentistry Near Me - Denver, Colorado

Dr. Mark Jolstad does a great job cleaning my teeth. However, you need to be warned about the underground parking lot. There is no handicap parking designation for seniors like me. I parked near the stairway and displayed my handicap placard. Two weeks later I received in the mail a parking violation notice for $97.00 which was more than my dental bill! The notice said "No Permit, No Facility Registration, Unauthorized Parking." DON'T PARK NEAR THE STAIRS! read more

Dr. Liu did a molar root canal. This is a worrisome procedure. Put me at ease when I met her Congenial, very gentle, explained the steps as it progressed. Went smoother and no pain unlike a previous experience. Definitely would recommend her read more

Best. Cleaning. EVER. Doctor Unrath and his assistant Annette were awesome. Extremely professional, Annette started out with a full set of x-rays! She was really quick and precise. When Doctor Unrath came in, he immediately started cleaning. Great job, and it only took an hour. Thanks guys!! read more

In my 60+ years I have never had a worse dental experience all around. The staff refused to give a breakdown of the cost for a new patient. Never asked me if I needed x-rays, just did a full set of them. Their billing is not transparent and is inaccurate, saying they did a comprehensive periodontal evaluation when there was no attention to my gums. They also coded xrays in such a way that they were not covered by my insurance, despite that they are a PPO with my insurance. They also credited my deductible in a way that was less favorable to get maximum insurance coverage. Finally, the cleaning was horrible. After I left I could feel several areas where the plaque had not been removed. I regret having wasted time, money, energy at this unprofessional dental factory. read more

For someone that is absolutely terrified of the dentist I don't mind coming here and couldn't imagine going somewhere else. I know I'm difficult to work on but they make sure I don't ever have a bad experience. I've had 3 separate root canals all done by Dr. Robbin's along with 11 crowns/Veneers. The work looks amazing. Dr Robbin's totally transformed my smile! His staff are wonderful as well. If I ever have a problem they are always quick to get me in. From cleaning to crowns and root canals I highly recommend Comfort Dental Cherry Creek. read more

great service from Dr.Jacobs and his staff. Professional and Excellent quality service. Thank you, Dr. Jacob's, Mari, Katie,Dulcet and the others that assist with the services. read more

I used to work here and it was the single worst job I have ever had. The doctors, front desk staff, and assistants are all severely prejudiced in some way (homophobic, racist, transphobic, sexist, you name it and they've got it). If you are not white or if you are LGBTQ+, stay far away, because you will be the butt of many jokes and the doctors/staff will disrespect you behind your back. They do not allow their staff to eat in front of patients but they also do not hire enough staff to provide breaks, so I would regularly go without eating for 12+ hours. I was severely ill many times and was required to come in to work because no one else could cover for me. If you had the misfortune of coming here and wanting to leave, they will charge you $20 to email records to another office, which is illegal unless you are asking for a disc. They also still use paper files as their main patient records. During COVID, both doctors and staff lied about their own vaccination status to patients (yep, read that again). They had an assistant come in who had COVID and he worked on many patients, and was unmasked around other staff, and the doctors did not inform the other staff that they were exposed. They would not wear masks unless required to, and I heard assistants talking about how they didn't believe in vaccines and the COVID measures, even the ones actively in school at that time. Bottom line, these doctors do not care about their patients, they care about lining their pockets and getting paid. If you are thinking of working here, or getting dental work done here, STOP. You will regret it eventually. I'm lucky that I found a job somewhere that actually cares about me and they were horrified at the stories I would tell about this place. read more

I'm so sad to leave such a bad review. But please don't go here. I have never in my life had a worse experience at a dentist then today. Laura the dental assistant was simply terrible. She was not friendly, nor gentle. She gagged me multiple times and never got the hint. Dr. Mark J was super nice but he never came back over to check Laura's work which is concerning... my gums are black and my "temporary tooth" looks like it's about to fall out. Laura did mention they fall out easily. I've had these before and never had an issue. So I guess we will see. I wasn't aware of the price, break down, or payments until Debbie quickly demanded payment. I was asking multiple questions about their check out and my options. She was unpleasant to talk to and seemed very distracted meaning she walked away from me during my check out. All in all the staff was horrible other than dr.mark was decent. I'm Scared on what is going to happen to my mouth, i waited to get it fixed and thought i could trust this team. read more

This office charged me over 10 times the expected rate of $19 for a new patient visit covering only exam and x-ray. Final disputed cost was $204 - ouch! This is dishonest and just plain wrong. I will look into filing complaints with Attorney General, American Dental Assn., Better Business Bureau, etc. Looks like this has happened before (1/15/2024, Kathryn M.) Who else is out there that has been wronged? Stay away from what I see as an unethical place. Bait and switch is fraud and is illegal. read more

I was recommended to see Ellie Lui..... worst decision ever. If you have anxiety or a child do not see her! I suffer anxiety when it comes to dental care so my husband came with me along with our very well behaved 14month old son. The front desk was very sweet and told me I could have them back with me. When I went back the first thing I get told is "oh I hope they aren't stay back here for the whole visit," from the assistant. I get my scans and X-rays done and Dr. Lui comes in about my options. Her bed side was rude. Her first question was if I were to do the procedure would I have to have my support? The baby shouldn't be back here with all the noise and cleaning chemicals. Also if he starts to cry he is going to distract us from the procedure. It almost brought tears to my eyes when I compromised and said well at least for the numbing. She said ok then proceeded to tell me that the procedure is long and would take at least 1 hr. Then looked at my son and said what's the little ones bed time as if I have not already thought about that. So snapped back and said he is fine. She then told the assistant to go to get a price check then we will see if they will want to proceed. They came back with $951 and I gladly turned it down due to cost but mainly because of Dr. Lui being so rude and inconsiderate. read more

ZERO STARS. They performed a ton of work on my upper and bottom teeth in two separate appointments. About 2+ hours each. Afterwards, I was had pain and sensitivity on some of the teeth that had work done. Their recommendation was to do a root canal, so more work. After getting a second opinion and switching dentists, they are now trying to charge me for my medical records to be released to me, and all I need was some sensitivity toothpaste. DO NOT GO HERE. read more

Do Not Trust comfort dental cherry creek office. After 10+ years this office was billing my insurance then charging me even more.... Now that I've found a new Reliable Dental Office comfort dental refuses to forward my records..... incredibly badly run business... read more

Very stressful environment dentist and staff are mean and disrespectful did a very bad job on my teeth and refuse to refund me money and my insurance read more

Laura the dental assistant is the absolute worst. I called in to reschedule and she kept bringing it up during my appointment. Didn't even finish making my crown before she brought it up again. Lord never again!! read more

I am writing to express my deep dissatisfaction with the unprofessional conduct I experienced while working at Comfort Dental Cherry Creek. During my month of employment, I was consistently appalled by the poor communication and management practices. I was hired with being promised my working hours per week, however they claim to say they are "over staffed" and won't be able to offer more hours. Despite the claim of "over staffing," which resulted in the unjust reduction of my work hours, the practice paradoxically continued to hire new employees. This inconsistency not only reflects poor planning but also undermines the efforts and dedication of current staff. Such unprofessional behavior creates a hostile and demoralizing work environment. read more

Yesterday was my first and last visit to this dental office. I went for a check-up and cleaning, but was thoroughly disappointed with the experience. While the assistant (possibly Paula) was friendly, her lack of attention to hygiene protocols was alarming. She took my X-ray, put her hands in my mouth, handled the machine, and then touched the computer without changing her gloves or washing her hands. Dr. Mark J. performed the quickest cleaning I've ever had, lasting only 5 minutes. The same assistant then finished with flossing, still wearing the same gloves, which were visibly sweaty underneath. This is a clear result of not following proper hygiene procedures. My advice would be to find an alternative location if you value your comfort and hygiene, especially if you're a patient of Comfort Dental. read more

Husband in to check a problem tooth - I was there to get info on what to do with my dentures and partial inplant. Spent forever trying to talk to him - not the techs who seem very untrained. Used to go 4 years back and was so different. Guess cause of pandemic he has lost his good people and now has incompetent ones. Every front desk girls are young giggly and unprofessional. Went and sat in lobby and started complaining loudly and finally got him to talk to me in his office. John and I went to this location for 10 years or more - time to find new dentist. Jolstat is good but believe he is definitely overworked with no one to support him. read more

I knew a dentist, didn't think he accepted my insurance so I found myself at comfort dental. They determined I had a cavity. Then found out my dentist friend, in fact, did take my insurance. He looked at my mouth and said I have no cavity. Never would I trust those hacks for anything.​ read more

I have a Dentegra reduced fee plan through United Healthcare. I was told to mention this when scheduling my appointment. Also on their website it mentions $19 for new patients for exam and x-rays. Dr Jolstad was great and the staff were friendly but I paid over $200 for my exam and x-rays even though I was a new patient etc. This was false advertising and an obvious rip-off even though I questioned my bill. read more

Dr. Ellie C. Liu ( Comfort Dental Cherry Creek ) is a real pro in endodontist surgeries. She removed a cyst and saved my tooth #10 in August 2023. I am happy that I've manage to find her. She is very attentive and positive in communication! She is awesome! I do recommend her to any patient who needs endodontic. Alena B. read more

I've been here and have seen Dr. Jolstad quite a few times now. He's given me deep cleanings and fillings and I think he's great and takes excellent care of his patients. Also think his staff is so kind. Laura and Jimay were so nice and caring too. I'll keep going back. It's a no frills place which I like sometimes because they don't try to upsell you on everything, but they are still very thorough and professional. The Dr always calls end of day before close to make sure his patients did okay during the day- I love and appreciate that extra touch which is so uncommon now days. read more

(edited from my last and final trip to this place) First, I love Dr. Liu. She's by far one of the best doctors I've had, and when I told her I was nervous and anxious she took time to explain everything. She genuinely made a root canal so much easier along with her assistant. I also told her I'm blind and she took the time to describe what was going to happen that others could see. If all staff at this office were like her, this would be a great office and I'd recommend it. As it is, I'm filing claims with the BBB, state dental board and other place for treatment by my actual dentist/his staff here, and I've been making sure people know to stay away. Now, the more frustrating stuff: Nobody has been very clear about pricing, work and everything else. I feel like I have to sit down and ask very pointed questions and draw out how much work is remaining. When I went in, it was for really bad tooth pain, but I said that I had just moved to the area and was looking for a permanent dentist. They quickly maxed my insurance, and told me that I had more work to be done which would max my insurance for 2024 pretty quick. This is scary to hear, and tough around the holidays on top of everything else. When I've mentioned this issue to other people, I've heard from numerous people that their dentist helped create a treatment plan along with estimates for the work. This would've made me feel better: I know what needs to happen, and I know how much roughly it will be. This is especially more important for me, because I am blind and can't see the pictures taken, so I need to ask questions. My doctor (Robbins) is always more worried about rolling off to the next person in the factory line so he can drill on their teeth. I've been in multiple times and paid for work for each time. The reception staff is generally less than friendly (especially now that I mention moving), and I've never been provided with most of the care and attention that most of my friends say they get from their dentists. This feels dishonest, rude, and like I'm being taken advantage of. It's like the car mechanic that keeps finding problems, and to know what needs to happen next I need to call in or figure out what my next visits should cover. This shouldn't be how dental work goes, especially when I'm a returning client paying out of pocket for costs and fees. When I received my first root canals, it was on two teeth. I was told afterword that I would need a crown ASAP. I asked about treatment and ended up paying $300 for a "build-up" which was to help prevent the teeth from having issues before the crown, but none of this was conveyed to me. Other reviews say that they charge $20 to send you your images. They are now trying to charge $25. It does appear that it is legal to charge a "reasonable" fee under healthcare laws. As I only requested they be emailed, this is the most expensive email that I've ever requested. I would've understood and agreed to a small $5-$10 fee, but $25 to attach a few images so that I can provide them to my next dentist is beyond absurd. Most people don't even make $25 an hour, and that's the cost to send me electronic data? I pushed back and got it waved, but it's just one more slap in the face on the way out, that they call a "data duplication fee." As costs for data are lowering, it's insane to me that costs for "data duplication" (which really just means attaching to emails) are going up. I've also never been able to get an actual useful estimation for costs when I try to book appointments. This is important because an office visit is charged, and I want to know what the max I might pay for service is based on their current knowledge of my treatments. When I called about a tooth I was having trouble with, I was told that it would cost $250-$1700, where $250 is the office visit fee, including imaging and etc. The extra would be the root canal itself. I asked why it was so expensive on the high end, and the receptionist quickly backtracked and told me that it would be only $1100 max, and that as an existing client, I would receive a discount which I had received with my prior operations. This wasn't the case, and while my cost was below $1700 it was also more than what the receptionist quoted me with the "existing patient" discount that nobody had ever mentioned before. I'm not sure if these people are dishonest or if they just have a dart board they throw darts at behind their desk, and where ever it lands is the price you get so they don't have to do the extra work. I guess if you can make $25 emailing pictures, you probably want to spend more time on that than actual work. Avoid this place. The specialist who did my root canals is amazing, but that's the best I can say. I hope that my insurance has something else in network because this is one of the worst experiences with medical I've had. read more

I have been going to Comfort dental in Cherry Creek for awhile! I have always had good experiences, however, I called today to cancel a appointment due to work emergency. Megan, the receptionist was very stern and told me she will have to charge me. I asked her how she would charge me, and she said if I booked another appt this week, she would wave the charge. Is that the way we run a business, by bullying the customer? Not cool, Megan! read more

Dr. Moser and his tech Leslie performed a root canal on me last week. Painless and they were completely professional. The office was clean and neat and the receptionist was good also.. would recommend. This is my new dentist! read more

I live in Florida most of year. I'm here in summer. I wanted a dental cleaning only. Lots of local dental offices charge an obnoxious fee. This office was reasonable. On time. Did a very good job. Next summer will return. read more

I went to get my wisdom tooth extracted and they didn't even extract it instead offered me a 450$ cleaning, or do a "light" cleaning my Medicaid would cover and also asked if I still wanted nitrous a 75$ up charge just to do a filling, a filling!!!!! frankly it feels they were just trying to get into my pocket! I immediately ended the apt, they "referred" me to two oral surgeons and I still have to have A consultation and they wont send my perfectly just taken XRAYS over because they're privately owned so I have to set up two more apt just to have one tooth removed, absolutely terrible. Not to mention the 30 minutes I sat in a room waiting to be seen after they called me in to sit in the room with my X-RAYS. To tell me they have to take more X-RAYS because they couldn't see my wisdoms in the X-rays prior. read more

I'm so sad to have to write this review. This office clearly works with a high volume of clients, most of which are Medicaid recipients, myself included. I've never seen an office like this, where you're shuffled through a large room with at least 8 reasonably comfortable cubicles. Speed is the name of the game, I had X-rays, exam, cleaning, and 3 fillings in under 1.5hrs. My dentist was friendly and professional, and it wasn't until I came back for adjustments that I determined a 2 star review was merited. My fillings were high so my bite was off. Since I had both sides of my mouth numbed this was to expected. The real trouble happened when I had a dental assistant adjust my molars. The dental assistant (not my dentist) slowly ground down my left side #15 molar down to near nothingness. I cannot afford the best dental care, but I, not anyone else, certainly don't need to be a dental assistant's guinea pig. She did not seem comfortable with her tools, often slowing the tool to a halt on my tooth, giving a strange sensation. At one point she was polishing my lip with polishing paste. My bite is still off, but I think I'll just deal with it or pay more to go somewhere else. You certainly get what you pay for when it comes to dental work. If you must to go -- Please have your fillings adjusted by the dentist, not assistants. read more

I had a dental appointment today I had the best day walked in Dray A. the front desk she spoke good morning and how are you, right there she had me, I sat down and then Kirsten came and got me hello how are you doing I said I'm fine well yes she made my day even better, I got in the chair and took my partial out had them in my hand Kirsten said I will take them and clean them yes she got me again I been going there 7 years my first 2 years every time I went in they would clean my partial, yes they got me again, at one point I was planning on somewhere closer to home. Dr Robbins he's cool I like him thank you for having a great front desk young lady and a assistance I'm sorry if I miss spelled any body name. I had a great day thank you. read more

Terrible experience. Staff unfriendly and rude. Try to upcharge on everything it seems like even when a certain dental is unnecssary. Dental mistakes and they try and charge you to fix it. Absolutely would never recommend to any other person in need of dental work. read more

I have a fear of the dentist and put off a check up for too long. To no one's surprise, I needed work. The assistant Mariah took care of me like I was a celebrity, she was fun and sweet and made the whole thing less stressful. I will only go to this location and I will always ask for Mariah. read more

Extremely dissatisfeid. I felt I was taken advantage of as a new patient! I came in as a new patient, for the first appointment of the morning. I had to wait 20 min to be seen. After that, they took EIGHTEEN X-rays of my mouth - I am in my 30's and haven't had 18 x-rays of my mouth my entire life. The purpose of my visit was for a teeth cleaning. My last cleaning was 6 months prior, but they were insisting I needed a "Medium" clean. My insurance provider covers a basic cleaning for free, but the Dentist and Dental Hygenist inssisted (even pressured me) to get the "Medium" clean. This cleaning lasted 10 minutes (about the same time it took to get the x-rays) and consisted of a water/air brush and flossing. That was it! Then, the Dentist said he really wanted me to get several fillings as a precaustion, and again pressured me to get it done the same day. Overall, this was an awful experience and I will never go back again, nor do I recomened to anyone. Comort Dental seemed very greedy and eager to make a buck, taking advantage of a new patient - very dissapointing! read more

Amazing experience- went in with extreme tooth pain coming from a broken molar. My dental hygienist comforted me and tried to put my mind at ease while waiting for the doctor to come in- we talked about the issue and he didn't go over any other options besides what I wanted to do, I've never experienced that before. He made sure to numb me as soon as possible so I could be relaxed for the extraction, which was quick and painless!! I was so impressed by how kind and caring he is for his patients- THANK GOD I HAVE FINALLY FOUND MY NEW DENTIST! 10/10 thank you so much read more

I've always been scared of the dentist. Not rationally, just somewhere hidden is a big fear of the audio aspect, that has always made me dread going to the dentist. Dr. Dinsmore, is quite literally the BEST dentist I've ever seen. He talked me through procedures, knowing I hadn't experienced them before. Took note of my allergies, which a lot of dentists have overlooked, & took the time to personally call me & check up on my pain levels, discomfort, & any potential concerns I might have, following a couple procedures. Even his assist, was detailed, informative, & overall very through and personable. I don't know if it's possible to "enjoy" a visit to the dentist, but the experience I've had in the care of Dr. Dinsmore and his staff, made me more relaxed & comfortable, than I have ever been at any doctors office. Thank you very much. read more

I called asking for a cleaning and they told me that it will be $20 for x-rays and an exam implying that would be the total cost including a cleaning. When I arrived they explained that it's 95 additional dollars for a cleaning. It looks like their business model is based volume of patients in to make up for the people this deception turns away. Classy business model... Stay far away. read more

I had a wonderful experience here. I came in for a tooth emergency - I had completely broken one of my molars where I'd had a root canal done years back. I worked with Dr. David Dinsmore and while he couldn't make the procedure free, he was very helpful in assuring me there were options and that they were invested in helping me find them. They also happened to be having a slower day so Dr. Dinsmore went ahead and gave me a full cleaning and filled a few cavities to boot. They did a wonderful job at making a frustrating, expensive and scary experience one that was a little bit easier to navigate - and to get caught up on tooth maintenance with. Five stars for sure. read more

I always get quality dental care from Dr Robbins and his staff at the Cherry Creek Comfort Dental. I needed a bonding for the base of a front tooth that had a recessed gum and *Wow*...it was done perfectly. You always get friendly service too from all his staff from the moment you check-in, the procedure itself, and your check-out. Make an appointment and see for yourself.... read more

Comfort Dental - Amazing Alicia of Comfort Dental-Cherry Creek - General Dentistry Near Me - Denver, Colorado

I had my last 2 lower extractions in Nov. '19 at Comfort dental. They installed a temporary lower denture & said I should wait 3-4 months to allow complete gum healing before coming back for a proper lower fitting. What else happened in Nov.19? Covid. I elected to wait & see what was on the horizon. (Like everyone else) Now, 2.5 years later, I decided to get the proper lower denture work done at another dentist with better ratings. When submitting the pre-authorization, it was discovered that Comfort dental had billed delta dental for a final lower denture. Why?...I think, because they get more money that way. What does it mean for me? Delta allows a new set of dentures every 5 years. According to the Delta records, I got a new lower denture (the piece of crap temporary lower) only 2.5 years ago. So, now, I get hit with the entire amount for a real lower denture. I'm not saying Comfort dental is dishonest, opportunistic or insensitive to their patients, but I'll let you-all come to that likely conclusion on your own. If you decide to roll the dice & have insurance work done at Comfort dental, I wish you all the best! read more

I really have a very bad experience with them, they charging for no reason regardless of the insurance price guide,