Better than average breakfast and friendly front desk staff. However, hotel is way overdue for…read morerenovations. Carpet is worn and dirty. Icemaker on our floor was broken which may explain why there was no ice bucket in our room . Sink stopper was cracked and sink drained very slowly. Toilet paper roller was broken.

Hilton Hotel Feedback (04-29-2025)…read more This Hampton Inn hotel met my requirements for this business trip. However, this Hampton Inn, as well as two others in the Kennesaw GA and Cartersville GA areas, are showing a very disturbing renovation trend: the removal of the Guest Laundry Facilities. The information that I received from a "live" hotel manager is as follows: Hilton Hotels' Hampton Inns are removing Guest Laundry Facilities because Hilton Hotels wants Hampton Inns to cater to short-stay guests whom they assume will not miss the Guest Laundry Facilities. Other Hilton brand hotels like Hilton Garden, Homewood Suites, Doubletree, Home2, etc. will cater to long-stay guests and will retain the Guest Laundry Facilities. THIS IS AN EXTREMELY SHORT-SIGHTED AND VERY BAD IDEA. --- Even short-stay guests need to know that there is a convenient, on-site Guest Laundry solution for: dirty travel clothes from long road trips or family vacations, sweaty exercise clothes from the on-site fitness room, wet soaked chlorine-smelling swimwear from the on-site pool/jacuzzi, and those unexpected food accidents OR bathroom (#2 or "pee") accidents!! --- Each of these three Hampton Inns are in the state of Georgia. However, for my next business trip (to another state), I have already requested a non-Hilton brand hotel, because my preferred Hampton Inns in this other state do not list Guest Laundry Facilities under "Amenities" on both the Hilton mobile app & on the main Hilton web site links. --- My strong, common-sense Recommendation: RESTORE & RETAIN Guest Laundry Facilities for ALL Hilton brand hotels. --- OR ELSE: Loyal Hampton Inn Business & Leisure Travelers will likely choose to avoid the risk of staying at a hotel that may not have on-site Guest Laundry Facilities. --- For "US" Business & Leisure travelers, we do not mind paying an extra $5-$10 dollars per night to cover the cost of having on-site Guest Laundry. To us, it is like "laundry insurance" that some of us hope we will never need. AND ... just one more thing ... (as Columbo use to say) ... This Hampton Inn did NOT even have a plastic laundry bag & laundry send-out paper form to fill out ... for sending dirty laundry outside for cleaning! --- These plastic bags & laundry order forms are traditionally hanging in the closet, and are clipped to one of the clothes hangars. --- Closing Remarks: It is already bad enough that so many Hampton Inn hotels in many states have renovated their rooms ... replacing chest of drawers with metal wire shelves; replacing traditional nightstands with hanging shelves w/o drawers; replacing customer-friendly clock radios with non-adjustable alarm clocks; and installing bathroom sinks with faucets on the left or right side, instead of keeping the faucet in the center of the sink. PLEASE do not compound these short-sighted renovation/policy changes with the imposition of "traveler anxiety" about "what may be missing" from the next Hampton Inn that "US" business & leisure guests have to choose. . Please Communicate this Feedback all the way up your managements' chain of command. . Thank You For Your Attention to my Feedback & to my Comments. . Sincerely, . A long-time Silver & occasional Diamond Member Hotel Guest. .

We stayed at the Hampton Inn and Suites in Alpharetta (Roswell) while attending a weekend sports…read morecamp. Our room was clean and comfortable and breakfast was good. We liked having both the mini fridge and mini microwave in the room. The best feature of this hotel, by far though, was the staff. We were always welcomed, asked if we needed anything, & had our questions answered. A special shout out to Juan who made us very welcome by taking an interest in the family and our experiences at sports camp and at the Gwinnett Stripers baseball game! We enjoyed our stay!

Nice place to stay, safe area, super friendly staff. Rooms was super comfortable and modern…read more Hallway smelled a bit weird but not a big issue lol Free breakfast was on the smallish side in terms of variety but it's a free hot breakfast, can't fault that

Subject: Formal Complaint Regarding Wrongful $375 Tow Charge and Removal from Holiday Inn Express…read moreAlpharetta Windward Parkway To Whom It May Concern, I am writing to file a formal complaint regarding my family's stay at the Holiday Inn Express Alpharetta Windward Parkway and the conduct of General Manager Samuel O. Djan. We believe we were wrongfully charged $375 for a towing service that never occurred and were later removed from the hotel after requesting proof of the charge. When we checked into the hotel on August 5, 2026, everything went smoothly. The front desk associate was courteous, professional, and helpful. Prior to this incident, my husband spoke directly with Samuel by telephone regarding our truck. My husband explained that the truck would be moved no later than August 1, 2026. Samuel agreed and stated that moving the truck by that date would be fine. During that conversation, Samuel never mentioned a towing company, towing fees, service charges, invoices, or any money owed. Based on his approval, we understood that moving the truck ourselves by August 1 would fully resolve the matter. We honored that agreement exactly as discussed and personally moved our truck by August 1. It was therefore shocking to later be told we owed $375 for an alleged towing-related charge, even though our truck was never towed. On August 5, my husband was informed by the front desk associate that Samuel wanted to charge us because our truck had allegedly been towed. This made no sense because the truck had never been towed. Throughout that day, every conversation went through the front desk associate because Samuel repeatedly refused to come out of his office, stating he was "in a conference." We were told Samuel had an invoice proving the charge. However, the front desk associate herself confirmed that she remembered us coming downstairs and moving our truck ourselves. She also appeared confused because she knew no tow truck had removed our vehicle. We finally spoke with Samuel in person on the morning of August 6. He again insisted we owed $375. When it became clear that our truck had never been towed, his explanation changed. He then claimed the charge was simply because a towing company had been called. This raised several questions. If Samuel had already agreed we could move the truck by August 1, why was a towing company called at all? Why was this never mentioned during the phone conversation? Why were we initially told the truck had been towed, only for the explanation to later change? Even more concerning, Samuel requested that we pay him directly in cash. We were never allowed to speak with the towing company or pay them directly. We simply were expected to hand cash to the hotel manager. We repeatedly requested proof. If the towing company performed a billable service, there should be surveillance footage showing a tow truck hooking up to or moving our vehicle, along with dispatch records and an invoice describing exactly what service was performed. To our knowledge, no such evidence exists because we moved our own truck. After refusing to pay a charge we did not believe we owed, the discussion became heated. My husband became frustrated after repeatedly asking for proof and receiving conflicting explanations. During the exchange, he called Samuel a "sucker" and challenged him to step outside. While we acknowledge this language was inappropriate, it occurred only after we believed we were being pressured to pay $375 for a towing service that never occurred. Shortly afterward, Samuel canceled our reservation, claiming my husband had made threatening statements and that he no longer felt safe. We believe this action was taken after we challenged the disputed charge and insisted on proof. We respectfully request that IHG investigate this matter by: * Reviewing hotel surveillance footage to determine whether a tow truck ever hooked up to or moved our vehicle. * Obtaining the towing company's invoice and dispatch records. * Determining whether any billable service was actually performed. * Explaining why we were initially told the truck had been towed, only for the explanation to change. * Explaining why Samuel requested direct cash payment instead of allowing us to work with the towing company. * Explaining why Samuel agreed that moving the truck by August 1 would resolve the matter but later attempted to charge us $375 after we complied. The facts are simple: Samuel approved our plan to move the truck by August 1; we did exactly that; our truck was never towed; the front desk associate confirmed we moved it ourselves; Samuel later changed his explanation for the charge, requested cash payment, and we were removed from the hotel after requesting proof. As longtime travelers, we have never experienced anything like this. We respectfully request that IHG Corporate conduct a thorough investigation and provide a fair resolution. Sincerely, Kimberly Brassell

I'm sorry but if you are charging $125 for a night and the hotel next to you charges $130 and is…read morenew and updated, you feel like you are getting robbed. The ac unit makes a horrendous noise, bathroom fan makes horrendous noise. Tv barely works , furniture is chipping away. It's too much money for the room you are getting. Very disappointed!!!

The good - staff was friendly and hard working. They were prompt, offered suggestions, and worked…read moreto resolve issues quickly Large gathering spaces in lobby Locked doors/secured access Bright lights 24/7 coffee in lobby only Microwave in lobby only Free breakfast bar Snacks $3/each Bad Gym very small/limited (went to LA Fitness 1/2 mile away) First room - loud, grinding noise sounded similar to motor grinding on fan Second room - toilet with leak so it kept refilling (approx every 20 minutes) No coffee makers in room No microwave in room Heat does not heat to temperature on thermostat Water takes a long time to warm up and does not get hot Bathroom lighting is subpar Parking limited Next to highway and mall Very loud No carpet No closet Overall - it was not bad to stay there. Our not recommend taking families or more than 1 person per room. It's that small

I was incorrectly charged a smoking fee and I received a call from Anne, who apologized about the…read morecharge and amicably resolved the situation. She was kind and courteous and I received a refund of the $200 charge within a day of speaking with her. I appreciated her for listening and her swift attention on the matter and for making me feel like a valued customer. Other than my initial issue, I had a pleasant stay. The room was clean and the hotel was quiet. There is coffee and tea available all day and food for purchase. The free breakfast had ample options - eggs, sausages, DIY hot pancakes, bread, bagels, coffee, and orange juice. Overall, I would recommend this location, but ensure you review the bill thoroughly after checking out.