Although from the outside this hotel looks nice, it is has kind of fell short for me in terms of…read morecleanliness. We have found hairs in our bed sheets and our shower was dirty as well as the bathroom sink area. Only staying 2 nights and I'm sleeping on top of comforter with my own blanket from home. All other areas of the hotel are nice and clean from what I can see other than dead water bugs near the parking garage area, but it has been raining a lot in the area this week.

Staff was very friendly and helpful. Meeting space was clean and meet all of our needs with…read moreprojectors etc. Hotel room was clean and modern. Wish there was more of a mini fridge than just a drink cooler. Hotel gym is excellent- multiple treadmills and ellipticals, a peloton bike, clean and great condition dumbbell/kettlebell/medicine balls!

Probably the staff and their level of professionalism because it gets to a point. Repeatedly being…read moreunprofessional, questioning why I need multiple cards, as a chaperone and coach. Bringing an actual cup of water when multiple people asked they could fill the hot water dispenser.

Our room, 127, was dark, gloomy, dusty, dirty, and depressing even with the blinds open. Perhaps…read moreI'm missing something, but getting a room cleaned around here must take an act of congress. Our room wasn't cleaned one time. We gave up.

We had an amazing time at this location. From the moment we walked in the door Paisley, Fred,…read moremaintenance (sorry I forgot your name but we appreciate you as well)and the housekeepers were very attentive. The hotel is immaculate with ample enough amenities for you and your family. Breakfast was amazing and fresh. We can't wait to visit this location again. Also, there are several Food options nearby. Thank you all for making this. Stay amazing. Keep up the good work.!

Stayed two nights for CP3NMC over the weekend. Clean hotel and provide breakfast. But wall…read morebetween rooms are so thin I can hear the conversation from the other room. Not to mention our neighbor was so chatty even after midnight for two nights. My son and I were both had little sleep the night before his showcase because of this issue. They also stopped the service of house cleaning and instead asking customers to fill out on the door hanger for the necessary amenity items. I have filled it out and placed on the door knob but they never brought the items I requested. Also they never sent me the receipt via email as the Clark said she will. It was the closet facility to the Lakepoint and that is the reason I chose to stay here. But I won't be back to stay here. Just poor services.

Worst experience ever. Front desk doesn't make sure your guests issues are handled, in freshly…read morepainted rooms according to the front desk. I wasted a lot of my honor points to stay at this dump. I feel cheated.

This was the 2nd hotel we stayed in during our evacuation during hurricane milton and I want to…read morestart off my saying the service here was exceptional! Shay and her team had great hospitality and always there to help when needed! Now the room was very spacious for my family and they had a work table that was perfect for my husband's laptop and was able to work from the room. We had a king bed that was very comfortable and a pull out couch that my oldest slept on. The room was very accommodating for us Also we did go down to the indoor pool that was heated which was nice. They had towels inside the pool area and a restroom. This Hampton also served breakfast downstairs. They had a waffle maker with two different types of batters. They had eggs, sausage, fresh fruit, bagels, and etc. they also drinks like juice and milk and coffee. Definitely recommend.

This place is horrible. We paid for a 1 bedroom suite and when we arrived the room had an order…read moreand was next to a noisy elevator. We asked for another room and they gave us one across the parking lot and we had to schlep our stuff back to the main building. When we got to this room the temperature was really hot so we turned of the heat and unpacked. Then we discovered why it was so hot. The window was open and half inch and would not shut. So we had to go to the desk once again. The front desk never apologized but he gave us a third room. We unpacked and went to dinner. When we returned we realized that the heat didn't work and it was just blowing air on a night when it was 21 degrees. Besides our room problems there was lots of garbage on the 2nd floor stair landing and the window there would not shut either The quality of Marriott properties and service has gone way down. I am a Marriott gold member and I have had reported a few other incidents on the website and never received any kind of response. I suggest Staying at other properties

We made 2 reservations 4 months in advance one week apart for one night for our spring break road…read moretrip. We were notified on both stays that our reservations had to be changed due to overbooking and they could not give us the two bedrooms suite we reserved ahead of time. The first notification was less than 24 hours prior to check-in and the second was 3 hours prior to arrival. Horrible service at the location as well as Marriott service. We will be filing something with the credit card company because the hotel is penalizing us for their inability. There are plenty of other hotel options in the area. Also- cherry on top of the cake- we got stuck in their elevator the first stay and we had to call the front desk.

Subject: Formal Complaint Regarding Wrongful $375 Tow Charge and Removal from Holiday Inn Express…read moreAlpharetta Windward Parkway To Whom It May Concern, I am writing to file a formal complaint regarding my family's stay at the Holiday Inn Express Alpharetta Windward Parkway and the conduct of General Manager Samuel O. Djan. We believe we were wrongfully charged $375 for a towing service that never occurred and were later removed from the hotel after requesting proof of the charge. When we checked into the hotel on August 5, 2026, everything went smoothly. The front desk associate was courteous, professional, and helpful. Prior to this incident, my husband spoke directly with Samuel by telephone regarding our truck. My husband explained that the truck would be moved no later than August 1, 2026. Samuel agreed and stated that moving the truck by that date would be fine. During that conversation, Samuel never mentioned a towing company, towing fees, service charges, invoices, or any money owed. Based on his approval, we understood that moving the truck ourselves by August 1 would fully resolve the matter. We honored that agreement exactly as discussed and personally moved our truck by August 1. It was therefore shocking to later be told we owed $375 for an alleged towing-related charge, even though our truck was never towed. On August 5, my husband was informed by the front desk associate that Samuel wanted to charge us because our truck had allegedly been towed. This made no sense because the truck had never been towed. Throughout that day, every conversation went through the front desk associate because Samuel repeatedly refused to come out of his office, stating he was "in a conference." We were told Samuel had an invoice proving the charge. However, the front desk associate herself confirmed that she remembered us coming downstairs and moving our truck ourselves. She also appeared confused because she knew no tow truck had removed our vehicle. We finally spoke with Samuel in person on the morning of August 6. He again insisted we owed $375. When it became clear that our truck had never been towed, his explanation changed. He then claimed the charge was simply because a towing company had been called. This raised several questions. If Samuel had already agreed we could move the truck by August 1, why was a towing company called at all? Why was this never mentioned during the phone conversation? Why were we initially told the truck had been towed, only for the explanation to later change? Even more concerning, Samuel requested that we pay him directly in cash. We were never allowed to speak with the towing company or pay them directly. We simply were expected to hand cash to the hotel manager. We repeatedly requested proof. If the towing company performed a billable service, there should be surveillance footage showing a tow truck hooking up to or moving our vehicle, along with dispatch records and an invoice describing exactly what service was performed. To our knowledge, no such evidence exists because we moved our own truck. After refusing to pay a charge we did not believe we owed, the discussion became heated. My husband became frustrated after repeatedly asking for proof and receiving conflicting explanations. During the exchange, he called Samuel a "sucker" and challenged him to step outside. While we acknowledge this language was inappropriate, it occurred only after we believed we were being pressured to pay $375 for a towing service that never occurred. Shortly afterward, Samuel canceled our reservation, claiming my husband had made threatening statements and that he no longer felt safe. We believe this action was taken after we challenged the disputed charge and insisted on proof. We respectfully request that IHG investigate this matter by: * Reviewing hotel surveillance footage to determine whether a tow truck ever hooked up to or moved our vehicle. * Obtaining the towing company's invoice and dispatch records. * Determining whether any billable service was actually performed. * Explaining why we were initially told the truck had been towed, only for the explanation to change. * Explaining why Samuel requested direct cash payment instead of allowing us to work with the towing company. * Explaining why Samuel agreed that moving the truck by August 1 would resolve the matter but later attempted to charge us $375 after we complied. The facts are simple: Samuel approved our plan to move the truck by August 1; we did exactly that; our truck was never towed; the front desk associate confirmed we moved it ourselves; Samuel later changed his explanation for the charge, requested cash payment, and we were removed from the hotel after requesting proof. As longtime travelers, we have never experienced anything like this. We respectfully request that IHG Corporate conduct a thorough investigation and provide a fair resolution. Sincerely, Kimberly Brassell

I'm sorry but if you are charging $125 for a night and the hotel next to you charges $130 and is…read morenew and updated, you feel like you are getting robbed. The ac unit makes a horrendous noise, bathroom fan makes horrendous noise. Tv barely works , furniture is chipping away. It's too much money for the room you are getting. Very disappointed!!!

My husband, daughter, 8-year-old niece, and I were in town to visit the Georgia Aquarium. I booked…read morethis hotel because I trusted the Hyatt name and believed it would be a safe, comfortable place for our family to stay for two nights. Looking back, I wish I had just splurged and stayed at the hotel across from the Georgia Aquarium. The first room we were assigned had a toilet that didn't work. For the amount of money we paid for a two-night stay, that was completely unacceptable. Overall, the hotel felt more like a Holiday Inn Express than a Hyatt, which was extremely disappointing given the price and the Hyatt brand. During our stay, someone was smoking marijuana in the hotel, and several guests were loud and disruptive, creating an atmosphere that felt unsafe. Because of this, we didn't feel comfortable using the pool. Housekeeping never came to clean our room, provide fresh towels, or restock the in-room coffee supplies. That was especially frustrating because the hotel had run out of coffee at breakfast, forcing us to leave the property and buy coffee elsewhere. For a Hyatt, this level of service was completely unacceptable. The complimentary breakfast was also disappointing. It consisted mostly of processed food and fell far short of the quality I expect from a Hyatt. Overall, this was the worst experience I've ever had at a Hyatt. The property felt run-down, dingy, and poorly managed. Considering what we paid, the value simply wasn't there. I believe the hotel should be thoroughly evaluated to determine why the quality, cleanliness, and overall guest experience have declined so significantly.

Checked in at 9:45 pm on 3/20/25 and noticed a barcode in the parking lot and at the counter that…read moresays you have to pay each night for parking. $12 bucks a night is what the clerk told me (which turns into 13 when you go to pay because of the "service charge"). I booked and prepaid through hotels.com, and this was NOT disclosed. I went back and looked at the fee section to see what was listed and it only says $50 hold for incidentals. Ridiculous policy because I'm already here and even if I could cancel and get a refund I'd pay more last minute to switch to another hotel. (Hotels.com typically won't let you cancel and if you do it's a hassle). The excuse from the clerk is "well you booked through a 3rd party and we don't tell them about it, but it's on our website. You have to go to our website. This made my blood boil. Who books through a third party and also goes to check the website? NOONE! The point of using a third party is partially for convenience. I'm also told by her that if I don't pay I'll get a ticket. This is a terrible business practice and is ripe with potential for a class action lawsuit against Hyatt and the proprietors of this location ....which I intent to explore. I recommend avoiding any and all businesses that use these shady methods to extort more money from their customers. They act like they don't profit because of the booking through a third party. Well that third party gives the majority of that money to the hotel. I'm sick of businesses like this one who use the third party bit as an excuse to treat THEIR customers like an unwanted step-child/2'nd class citizen. Kudos to the clerk who kept her cool because I let her know in no uncertain terms my thoughts on the matter. This hotel knows they have you trapped and it's a small enough amount that most people will just pay it and not deal with trying to get a refund, finding another place to stay last minute, and switching hotels. And they count on that fact. Well I'm not letting it slide. It's not the $13 it's the principle. This feels like theft or extortion and I'm going to enjoy making as much of a stink about it as I can. Will be cut and pasting this everywhere I can leave a review. Enjoy your $13 peachtree Hyatt. Hope it was worth it

Gentleman at counter was very friendly and courteous. Our…read moreroom was very roomy and very clean. Breakfast offerings were typical but just fine. They had EV charging stations out front if you need. I would not hesitate to stay here again if going through the area again.

I got a room thru booking.com for $93. The room itself was descent. Woke up at 1 am to use the…read morebathroom and toilet overflowed all over the bathroom. Had to get dressed and go to the office to get plunger. Man was nice enough to tell me I could leave it in the room. How sweet huh. When I asked for a few extra towels he made sure I knew exactly how many he had given me so I knew to leave them in the room. Then after I checked out of the room they charged my card $180 to my card for smoking in the room. The clerk I had checked in with had told me I could smoke in the room. I went back to the office and explained it to him. He once again lied to me and told me he would give me back $80 and he only gave me back $30. They are crooked and liars. Don't trust a thing they tell you. They should have took money off the room any how for the broken toilet to begin with. Dumpy ppl