Beautiful suites Nice regular rooms…read moreGood food Nice people working there Nice and clean

Husbands employer got us a room here after a work function. The hotel appears to be having some…read moreconstruction but it is not a hindrance at all. The hotel staff are quite lovely and extremely friendly. I can honestly say I dont know I have ever experienced staff as nice as the ones here. The room is spacious. The bed was comfortable and overall it was quite nice. Mynissues; I wasn't quite happy with the bathroom door which is a slat door with see through slats. Doesn't really give much privacy. My other issue was the smell. I dont smoke. I expected the casino to be smokey. But my room smelled like a lit cigarette. The smell permeates everything. If it didn't smell of cigarettes, i would have given a 4nor 5 star. Needs air purification badly.

The location is somewhat hidden, and the sign at the road isn't very noticeable, so we drove right…read morepast the hotel and had to double back. Our room was nice. And clean... mostly. I know the environment here is fairly humid, but it's possible to keep a bathroom mold-free anyway, and ours wasn't. The sink's drain couldn't keep up; that's relatively easy to fix. So I'm at 4 stars instead of 5. The bed was comfortable enough, but I chose the wrong pillow - didn't realize until morning that the two were different. I chose "bean bag", and should have chosen "firm" (I'm a side sleeper). It's not the hotel's fault that the folks across the hall got in after midnight and spent a fair amount of time loudly going in and out, but I do wish the doors stopped sound better. Would we stay again? Yes - hoping they'll see this review and redouble efforts to keep the bathrooms clean and the drains draining.

Rated "F" by Better Business Bureau…read more The BBB rating "F" is suffcient to avoid this hotel. "Reasons for the rating: Failure to respond to 518 complaints filed against business; 42 complaint(s) filed against business that were not resolved; 959 complaint(s) filed against business." We checked in to our first floor room for 3 nights inJuly 2025, a double queen room. Be aware that the beds are NOT queen-sized. When we opened the door, the stench was overwhelming - mold, mildew, or whatever . The smell got worse when we turned the AC on. We immediately returned to the front desk to speak to Kenzie who had checked us in. She said there wasn't another room for us even as she was checking others in. We told her that the room's air was unhealthy. We left to have dinner with relatives, returned around 9 pm, and was told again by a different clerk there was nothing they would do. We reserved a room at another hotel, packed the car, and left. The clerk told us on the way out that our points for the stay would be refunded. We stopped by the next morning to tell the manager about the problem and she assured us our points would be refunded. They never refunded our points. There are other signs this property is not being properly maintained and is not up to "Holiday Inn Select" standards. The swimming pool is closed with a sign stating it's closed for "maintenance." The pool was also closed in July 2024. No one wishing to stay in Ponca City should choose this hotel.

Staying here on a prolonged business trip and I'm a pretty big fan…read more The King room I'm in is super spacious. The staff is super friendly and very very helpful. The place is new, the room was clean and housekeeping did a super good job for my mid stay clean. The fitness room is large, clean and well equipped and the guest laundry facilities worked great. It would be nice if the towels were a bit bigger and a little bit better quality but that's not a deal breaker. I'm a big fan.

This hotel is filthy. The halls smell. My room smelled musty and like animal pee. If you stay here…read morebring your own conditioner they can't even give you condtioner. We will never stay at a Hampton Inn again.

Extremely rough stay for one night. Got checked in with the pertinent info. My card for incidentals…read moredidn't go through no big deal. Get to the room, there's no tv service or WiFi. Go to use the bathroom, no soap to wash my hands. Also no shampoo for the morning, asked for some at the front desk she said she'd bring some over. She showed up a little while later but only had conditioner. In what world is that ok to clean anything? In the morning loud knock on the door then enters my room. Asked who is in here. Told my name. Said I was a no show and to come to the desk to figure it out. Basically this place is a disaster. Do not stay here. Tried to get a refund but was offered a gift bag. It had a lame plastic cup and an unofficial looking hand written note for a complimentary stay next time I'm there. That won't be happening I'll stay somewhere else in town.

This place is filthy. Breakfast nearly non-existent. Would…read morebe fine if not invaded by many people not staying at the hotel. I got the feeling from speaking to what seemed to be residents there who have nowhere else to go that it is not just a hotel. Dirt in corners of bathroom. Old, worn linens. One day we had zero linens and when we asked for washcloths they brought up old stringy worn out towels and cut them in squares to make washcloths!! When packing to leave after our 2 day stay, we saw bedbugs on bathroom sink and top of dresser. There's more. No desk service without having to hunt for someone to help. The men coming in for breakfast were in huge group and appeared to be migrant workers. They obviously weren't staying there. It was impossible to get any fruit and woman putting food out could not keep up with refilling things. Most things just became unavailable when they all left. I've stayed at LaQuintas in other places while travelling; they're not like they used to be yrs ago. They're old and run down but I've never found any of these things at others. It has turned me off of LQuinta for life.

Stayed here for the night just to get out of Kansas for the weekend, lol. The room was cozy and the…read morebed was very comfortable! Check in and check out was a breeze. The receptionist was friendly and courteous. They had breakfast but i am not a breakfast person so I can't review that, but coffee was hot and fresh!

This hotel we stayed at due to points from my uncle. I'm sure it was a really nice one, but the…read morequality has gone down. At first glance, the hotel looks very nice. But there were problems. First our television didn't work, so we asked to be moved to another room. Next, in our new room, the coffee maker didn't work. We always like to have a cup of decaf coffee at night with our shows. Unfortunately, this didn't happen at this hotel because we didn't want to move to another room and risk something else being wrong. Also, the WiFi was horrible. It kept kicking me out and was extremely slow. I hope things will improve at this location. The breakfast was very good with waffles, bacon, eggs, and other choices.

Terrible experience. They are not kid friendly. Staff allowed my kids to play in an empty room and…read moremanagement accused them of breaking in. The people who work there were nice. But I would never recommend any family stay.

The rooms are very small even the double rooms. The refrigerators are too small to hold anything…read more There is a shower but no bath. If you want a flat screen tv then go elsewhere. They do have wifi though.

We were forced to switch rooms bc our baby cried so we were put in a ground level room that was…read moreinfested with roaches and had hair in when we got it. My husband had to go in and clean over the house keepers. Very unacceptable, take your families elsewhere!!

Got the last ground floor room after driving all day, accepted a smoking room and opened window to…read moreair out. Little did I know this was the least of the issues. Room appeared to have been given what was once called "a lick and a promise". I'm confident the staff had simply put clean towels out Nd re-made the bed.

I rarely leave negative reviews, but I feel other travelers should know about my experience…read more I reserved a room at the Quality Inn in Ponca City because the hotel is advertised as smoke-free. As soon as I walked into the lobby, there was a strong wet dog odor. When I entered my room, it smelled heavily of old cigarette smoke and mildew. It wasn't a faint odor--it smelled like years of cigarette smoke that had soaked into the carpet, walls, and furniture. Because I have breathing issues, I went back to the front desk and asked for a different room. Unfortunately, the second room smelled just as bad. At that point, I couldn't stay there and had to book another hotel at my own expense. When I requested a refund, the owners refused. Even more confusing, the front desk manager told me the smell was because they had sprayed a new air freshener that "might smell a little like cigarettes," which made no sense given how strong the odor was. If a hotel advertises itself as smoke-free, guests reasonably expect rooms that don't smell like old cigarette smoke. For travelers with asthma, allergies, or other respiratory issues, this isn't just an inconvenience--it can make the room unusable. I paid for a room I couldn't stay in because of the condition of the property and had to spend additional money on another hotel. I'm extremely disappointed that the hotel refused to issue a refund, and I would not stay here again.

Clean rooms. Nice staff. Breakfast was plentiful. Good location off the interstate. Would…read morerecommend if you are on a budget.

Pros: Satellite TV. Good shower. Comfortable bed…read more Cons: Faux wood floor was filthy. Pillows were flat and stained. Bad street noise. Towels had black stains.

Late night travel on 35, headed north through rain. There weren't many options available, and this…read moremotel was listed as being only 20 miles up the road. Sadly, the 20 miles was actually east, as the crow flies, so staying here added 40 minutes to our trip. Ah well, at least it was a safe place to lay our heads at 11pm. All of the other rooms in town were double the price I paid for a bed, and I just considered myself lucky that the smoking room smelled more of disinfectant than of smoke, and that the stains on the carpet were long dry. The beds were a bit too close to the loud air conditioner, but it was a cool enough night for us to turn it off and rest. The morning brought me a refreshingly lukewarm shower, as at 7am I was well behind most of the travelers who had stayed the night. I gave myself an exfoliating scrub with the towel, dressed, and left to begin the day's drive. The hotel does provide a breakfast of sorts. I spotted a few pastries and some milk, but did not pause long enough to eat. The family that runs the hotel were courteous at 11pm, and at 7:30 am. And they apologized for the lack of hot water. So why three stars for this experience? Because it was just that--exactly in the middle. This is not a hotel for the discerning guest. It is a low end motel built for people who realize that the next available room might be too far past their ability to stay alert. It was just what I needed at exactly the moment I needed it to appear.

First off after you tell them over the phone how many ppl are gonna be with you they tell you one…read moreprice and then they think they need 20 extra dollars to clean room even after you clean up after yourself regardless and its 70 over the phone and 80 when you get there for a room barely bigger than a prison cell

Not a kid friendly place. Management are rude liars to guests they don't like. One manager accused…read moremy family of having the TV to loud and the TV wasn't on. They heard my dog. Not worth the headache or harassment. Don't give them your business.