If your looking for a way less expensive model the motel was clean the staff was great the motel is right on rt 30 20 min from Hershey park or the Amish area it almost half the price of the other motels came with a breakfast and a indoor pool read more

How is this place still operating????? I don't understand!! Listen to the reviews! DO NOT BOOK!!! We stained sheets ... grosssssssss!!! The place smelled like mold and poo. It was horrible. Please shut this place down!!! read more

Comfort Inn Lancaster County - Dirty sheets - Hotels Near Me - Columbia, Pennsylvania

Dirty, rundown and smelled. Worst part was that the fridge in our room didn't work and we lost $40 worth of food. They refused to do anything for us, supposedly because we booked through Expedia. When Expedia called them, they lied and said they gave us a different room which they did not. I wish we had spent $50 more for a decent hotel. read more

I'm not even sure how this place is in business. It's so filthy. The pull out couch looks like it was purchased at a thrift shop or a frat house. Mouse poop on the sheets of the pull out couch. Random splatter stains on a lamp shade in our room. The list goes on. Furniture is banged up, walls are banged up, paint is chipping everywhere. The pool looks foul. I'm shocked people let their kids swim. I arrived in the evening and the parking lot was pitch black, even though there are street lamps, they are not on. That didn't feel comforting as a woman traveling with my child. Someone needs to come in and completely do this place over. Front staff could be more personable. The lady tending to the breakfast area each morning was nice and did a great job. read more

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Hi I noticed they fix the lobby up a bit and got new stuff but ik the staff members there and there is still moldy fridges and freezers, roaches, bedbugs. And the owners are still cheap and not paying out side business for bug control, pool services, and they plumbing is still bad. Don't stay here also staff is rude and they refuse refunds even if u dont stay there.thats dumb fr read more

The room was very comfortable and clean, unlike most of the reviews. Here. The start was excellent and the room was clean and comfortable. Staff were friendly....UNTIL the last day. As I was packing up to leave, my wife yelled from the bathroom. The toilet overflowed and flooded the bathroom into the living area. Staff that arrived to clean up was extremely nasty. On checkout, I was assured that all was ok. We will see. read more

I will never stay at this location or hotel never again . Upon check in , the associate wasn't friendly. I believe it's because he was on the phone so I was rushed into checking in. I received my room, my hand towels and bathing towels were visibly dirty. I mean as if someone just used them , no they were not at but they were dirty! Hand prints foot prints dirty. My sheets were dirty. I went to target to purchase my own sheets because how was I expected to sleep on dirty linen. I called the front desk for clean towels but the front desk was more concerned with counting how many items they were given me . Weird . The bathroom was dirty ! How was there urine around my toilet bowl? I poured bleach everywhere! The refrigerator needing replacing ! The ice compartment was frozen solid . A block of ice ! Not to mention the fridge would not get cold ! Never coming back. They need to close down ! read more

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Worst possible hotel you could stay at. Don't let the cheaper than average prices pursue you. You will in fact end up spending more than double to get out of there and they refuse to give a refund. read more

Very noisy. Someone was drilling next door. Housekeepers were yelling to each other in the hallway. Pool was nothing like the picture and the hot tub was closed. read more

Look for another Hotel: 1. Underside of toilet seat w fecal material. 2. Dust all over room 3. Unknown long black hairs in shower 4. Pool and spa non functional 5. Fitness room filthy and probably hasn't been cleaned in a year 6. Showerhead was not functioning - had to take apart and clean flow in order to take a shower 7. No regular coffee for in room coffee machine - plenty of excuses why no deliveries - plenty at grocery store down the road 8. No room service available all week 9. Strong smell of illegal drug use in hallway and elevator all week 10. Room and hallways not swept - loads of dirt along wall and under beds I could go on... read more

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THIS HOTEL SHOULD BE SHUT DOWN. Worst worst WORSTTTTTTTT hotel I've ever stayed at. Wouldn't even give one star. The only reason I did was required to post a review. - Pile of garbage we saw on the floor 2 rooms away from ours -- it was there the night we arrived, was still there the next morning. - Room smelled like mold upon entering. - Sink was OUTSIDE of the bathroom -- next to the microwave and fridge. - Sheets did not seem to have been washed. - Brown stain on towel! - BLOOD STAIN on the bed sheets!!!!!!!!!!!! Fucking blood stain. I wanted to throw up. You think it couldn't get any worse. But then it does. Did not get sleep at all. Looked on the side of the bed and found powder-like substance on the side of the mattress. It was SKIN FLAKES. Fucking collection of human skin flakes on the side of the bed. WHAT?!?!? I wanna throw up just writing this review!!! The audacity of this hotel to charge $200+ a night for a nightmare experience. What the actual fuck. read more

DO NOT STAY HERE! Manager is a POS! We were charged a $250 incidental fee 1 hour AFTER we had already checked out! I was told by another Choice Hotel manager that he is illegally "floating" your money! He refused a 1/2 hour extended check out claiming the room was rented and had a early check in. Room was available on Choice web site. When confronted he said he would CALL THE POLICE if we were not out exactly 11am. Problem night before...pillows were stained and had hair on them. Never changed. Only 1/2 a roll of toilet paper in the room. No sheets for kids pull out bed. Both door keys stopped working after 15 minutes in room. When manager was questioned he said he was "depressed" and yelled he wanted to hurt himself has no money and had only his WIFE cleaning and maintenance for rooms. (Recorded conversation) STAY AWAY! read more

Positive: beds comfortable, night clerk professional and friendly and housekeeping promptly responded to the very dirty bed skirt. However, prior to arriving attempted to modify reservation and called at least a dozen times. No one would pick up the front desk phone. When we arrived the front desk clerk told us that the previous day the clerk was fired and that's why the phone went unanswered. She was very apologetic for our experience and said manager would call us. He never did. The following day when we arrived back after about an hour to run errands another clerk told me politely that we violated the policy by leaving our 15 year old alone but then added "because teens at that age tend to vandalize the hotel". I don't have an issue w the policy but it wasn't posted. I suggested she reframe that to simply state that for the safety of young guests parents must accompany their children 15 and below instead of implying my son would be a vandal. She double downed on her previous statement and said it was the managers policy because of how "terrible" kids that age are. I also asked her to have the manager call about the room being dirty and the experience so far and she said she doubted the manager would call and so far she's been right. The night desk clerk was extremely pleasant and professional and the only positive thing about this experience. read more

Hotel has pluses and minuses, which probably balance out to a three... The GOOD: the staff are friendly and helpful. The hotel is mostly clean. The included breakfast was better than expected - there were scrambled eggs and sausage fresh and hot throughout the morning. There were also bananas and apples, so it's possible to eat a healthy breakfast - everything else was sugar and carbs galore as is usual for hotel breakfasts. The coffee was barely drinkable, but it was included. The pool area was small but clean. One oddity: four dehumidifiers mounted high in the pool area. I'm still scratching my head trying to figure out what, exactly, they were attempting to dehumidify in a room with a pool and whirlpool? The BAD: the hotel has a moisture problem, especially in the room we stayed in. Everything in the room felt damp, and no amount of air conditioning seemed to fix it. More than that, it seems to be an ongoing problem - inside of the A/C unit there was a ton of corrosion and something else (mold?) growth. This was in our room (pictured) and also in one of the hallway units I looked at. This was my major concern. Also, our bathtub drain plug did not work. Rather than deal with it that night, I let it go and mentioned it to the front desk the next day. They took care of it by that evening. The housekeeping staff seemed to try to do a nice job, but one wonders how hair ends up literally on top of the fresh towels? I probably wouldn't stay here again if I have the choice. I think they should work on the moisture problems. read more

Comfort Inn Lancaster County - Corrosion and...growth(?) inside of A/C unit in room. Similar to what observed in hallway. - Hotels Near Me - Columbia, Pennsylvania

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Biggest disappointment. Booked the room online because the hotel hosting a wedding for family was overbooked. This place is not near anything, no stores, restaurants, etc. and we booked this hotel specifically because it had a pool and hot tub for my daughter. We got there and were told neither on is open until the end of the month....they should have told us upon booking. No way is this room worth the $115.00 a night. We are now about to drive 15 minutes to get something to eat and find something to do with a very bored 10 year old. Room Seems clean, beat but clean, TV is mini...and there was a dirty sock on the side of the bed from a previous person. read more

Comfort Inn Lancaster County - Hotels Near Me - Columbia, Pennsylvania

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Although prior posts weren't positive, I took my chances and was pleasantly surprised. Check in was a breeze, the room was comfortable and clean, the mattress was comfortable, I had a shower/tub combo that included jacuzzi jets, and there was a pretty good selection for the continental breakfast. Should my travels bring me to the area again, I would definitely stay here. read more

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A nice hotel for the price. Fairly affordable and in a convenient location although by no means is it in the heart of Lancaster. The lobby was small but it doesn't need to be very fancy. PROS: The room was actually very big. A king sized bed and a sofa bed. Nice, working microwave and mini-fridge Good sized closets and drawers CONS: People left the pool in bare feet, tracking water into the lobby area and elevator, which was never really cleaned up. The elevator took forever any time you wanted it (and it's only a 3-floor hotel). The breakfast is only served from 7am onward. Since we left at 6am we didn't get to have any and went elsewhere for something to eat. read more

I read the reviews from others, prior to writing this. My advice is: Don't visit a Comfort Inn and expect a Hilton. I agree that there is room for improvement, but to a point, people! Here are my recommendations: Get better vending machines and keep them filled. During the night I visited both the second and third floor vending machines and found very slim pickings. Also there was no first floor vending machine at all. Very disappointing! The only upside is that the beverage machines are cheap. Just a dollar for a soda or bottle of water. Cash only, but cheap. 2nd: Hallway appearance: Noticed scuff marks on doors and a carpet that could be replaced. People do take notice. 3rd: Customer service has room for improvement. Lady at the desk overnight was on a personal phone call at the desk. I felt like I was bothering her when I asked about vending machines. As for positives. 1: Desk lady at check in gave me floor and room options. 2: The room and comfortable and the shower had hot water and high pressure. The counter tops were also attractive. 3: Breakfast was great! They have a grill here and the scambled eggs and hash browns and freshly made. This is not a bad hotel. It has room for improvement, but its not supposed to be the Ritz or Hilton. You get a nice room, you get a nice shower and in the morning you have a good breakfast. read more

Cheap. Quiet stay. Moldy coffee pot in room. Missing pillowcase. No one at the desk at checkin or out. Checked in at 9 pm. The one poor guy that eventually came to the desk was away checking on the 4 rooms that hadn't been prepared and was awaiting 5 guest arrivals. He was saying how he hadn't been trained yet to prep rooms and they were all booked. Over 300 rooms and one poor guy to deal with it. I hope they make improvements based on this review. read more

This will be the first and last time staying in one of this hotels .. awfully smell .. shower curtain has never been washed or replace .. fan when turn on has an awful smell .. customer service was good he tried making it better by offering another room .. but the smell is just around the hotel not a very pleasant one .. I will definitely not recommend or nor tell my friends about this hotel .. read more

I was looking forward to this hotel visit all day as I was with the in-laws celebrating Christmas, but the second I opened the door to our room, I was extremely disappointed. Although the people working the front desk were very nice and helpful, the experiences I had in the rooms outweighed the good. We walked in to our hotel room and immediately saw an open and empty beer can on the sink. There were cigarettes in the trash can, along with more beer cans throughout the room. The heat was out at 87 degrees. Genuinely what hell must be like! The bathtub was also filled with gross water. We got a room change and it was looking better. I went to take a nice shower, however the shower head isn't the best and has a constant screeching noise throughout the whole shower. The towels had mysterious black stains all over them. Overall though, this room was much better. I rated this two stars for the staff, but I will never stay in a Comfort Inn again. read more

EXCLENT service . Great breakfast room and choices. Cleanest hotel in the area. And possibly the most comfortable beds!! The owners/management are doing an amazing job keeping their customers satisfied. read more

$130 for an absolute dump. I would sleep in my car before I sleep in this joke of a place again

It wasn't bad enough that there was a dirty washcloth in the bathroom as well as hair on the linens and 2 yellow dried up urine stains on a blanket as well, but the pool was also hotter than the hot tub! But the story doesn't stop there. I used to work for choice and when I travel my old supervisor sends me a friends/family discount code that I can use to book a choice hotel online that allows these discounted rates. Mind you, not all choice hotels allow this and can shut the discounts off for popular/event weekends. So I check in with the OWNER, and I sign my registration card showing my rate and for 3 nights. It was signed, And we went about our stay. In the morning my BF complained of the dirty blankets, dirty wash cloth, and hair in the beds... the OWNER was who we dealt with again! He said he needed to speak to me. I went to see him where he was anything but kind or apologetic for the disgust, he also advised he would NOT honor my discounted rate for Friday and Saturday, I have to pay 184 for those two nights, or I need to check out and leave. What!! I said this isn't hospitable at ALL! He slammed his hand on the counter and professed "Look, I need my money" That's ALL he cares about! Not anyone's comfort, or we'll being during their stay! He even called the police to ask me to leave, simply because I asked to see my registration card so I could show him where it said my rate, and HE gave it to me so if there was a problem, he should've advised me at check in! As we were leaving, my bf told him this was BS and the OWNER proceeded to call him a "m fer" And spit at him! Ladies and gentleman, DO NOT stay here! read more

A sad, tired, old hotel that is not well maintained but that had clean sheets, a free hot breakfast, and an indoor pool and hot tub. They clearly need to renovate the lobby to furnish with an easy-to-clean set-up and then make sure the front desk staff keep it clean. I know they are "front desk" and not facilities or housekeeping, but they should be able to maintain the lobby and help make it a bright, cheerful "welcoming" place; having loose sugar spilled, and the wrappers / packaging from the sugar packets strewn about your lobby says a lot about the management and front desk staff. And the pool is only open from 9 am to 10 pm, so if you're a road warrior looking for an early morning swim at 06:00 to wake up your day, look elsewhere-- they don't understand the business travel lifestyle and you'll get better pool hours elsewhere. read more

DON'T BOOK THIS PLACE. I would give this place negative stars if I could. I can't even begin to explain how bad this experience was and how gross as a whole this hotel is. First things first there were blood stains, dead flies, brown stains on the bed, trash left in the room, and even hairs all over the bed. We even asked to switch room and the second room was just as bad. The receptionist even said there were only three people working. THREE. The manager was unreachable and impossible to work with. Overall just don't book here. read more

Stayed there overnight on a business trip on 5/9/18 Room 212, king size bed (hello, hotel management!) Woke up with bedbugs crawling on the bed. First encounter, couldn't believe that was happening! Killed one, more on the urine stained mattress pad and mattress. Front desk clerk told to me leave the property or he was going to call the police. That's the first shift one, the night auditor said that they have had bedbugs in other rooms. The place is infested with bedbugs, management is aware, but don't care, it's not them-it's you! the awful smell in the hotel is not mold, smoke or whatever-it's bedbugs!!! Protect yourself, your family, your finances, as a stay in this place will cost you, getting rid of bedbugs is not cheap by far! read more

If you want incompetence, deal with these people. If you're into getting charged for a room you did not stay in, deal with these people. If you want to spend hours on the phone & on hold, just to get hung up on, definitely deal with these people. There is a reason they have 2.5 stars and hundreds of awful reviews on the rudeness and incompetency of the front desk. They took an unauthorized $200 from my account and have yet to give me a consistent answer. If you want to talk to 8 different people with 74 different inconsistent answers and claims, for sure give them a call. I can't wait to receive the copy & paste response from Jim Hashem their GM on this bad review. read more

This hotel is conveniently located, clean, and quiet. It could use some updating but it is clean. They offer an indoor pool and plenty of places to eat nearby. read more

Absolutely horrendous experience. We spent the extra money to get the room with the hot tub. The bathroom smelled musty and moldy and there was no fan in there to help with ventilation. My boyfriend took a bath in the jet tub in our room and in the middle of it the fire alarm goes off. I was half naked getting ready for dinner and he was completely naked. Turns out, the alarm was set off from our room and it was the steamy jet tub that set it off. The nice man at the desk was very helpful. We ended up being late for dinner which set back our entire schedule. We used the pool and the hot tub in the pool room that night, which was small and loud and not deep enough at all. The hot tub in the pool area was small and not hot enough, you're just sitting on a cement slab and the jets are too low to even feel good. You are simply sitting in warm bathwater in close quarters with strangers. And the handle to get in was so loose. Elderly people and those with back problems frequently use this, that is so dangerous! I haven't gotten to the worst part yet. The following morning we decided to use the hot tub in our room again. In the middle of it there is a knock at the door, I asked who it was and didnt hear anything so I get up out of the tub and put a towel on soaking wet and go to the door and no one is there. I get back in the tub, we finish up and start packing for checkout. There is another knock at the door and it's the manager Jim and we invited him in and he told us the fire alarm has been set off for our room three times. This hot tub in the room had set off the fire alarm three times. We were upset that our relaxing getaway was interrupted each and every time we tried to use the tub we paid extra for. But this manager Jim was very rude and said this has never happened this whole time. We were confused at how absolutely rude and belligerent this "manager" was to his paying customers. BUT THIS ISNT EVEN THE WORST PART. We go down to checkout and he says he wants to offer a 20% discount, and I looked at my boyfriend and let him decide if our hardship was worth about twenty-some dollars. Which obviously it wasnt. But the manager walked away and mumbled something about letting us decide, comes back like two seconds later all rude again like so did you decide and then starts fighting loudly with my boyfriend!! Like "that's it final offer what do you want me to do", then he raised his voice and screamed "F*ck you!!!" to my boyfriend and ran off into the back room!! I absolutely could not believe this behavior!! I was visibly shaken, flabbergasted, completely taken aback. This was ABSURD behavior from a manager and he should be fired!! We are taking this above him, no one should be treated like this. I have NEVER been treated like this by anyone anywhere. I tried to say that the situation needed to be de-escalated immediately but "Jim" made reference to me only saying that to my boyfriend, I looked right at him and firmly stated "NO, the both of you. BOTH of you." He should not be a manager, you do not speak to your guests like that, you do not treat people like that because OUR stay was RUINED. Maybe fix your sensitive fire system or install a ventilation fan and then offer a complimentary stay. Maybe you should never speak to anyone like that. ABSOLUTELY AWFUL, TELL EVERYONE YOU POSSIBLY CAN. I wished I had been recording this but I had arms full of bags. FIRE GAMAL HASHEM THE MANAGER AT COMFORT INN LANCASTER COUNTY. His real name is GAMAL HASHEM. read more

Let me start off by saying if I could leave zero stars I would. I live in NJ and I went to PA on 8/4/18 to visit family. My parents and brother along with my husband and two small children were all traveling to PA. So we decided that we would each rent a hotel room for the night and head back to Jersey the next day 8/5/18. I made the reservation for my room and that process was fairly easy. Unfortunately while driving into PA we hit traffic that was not moving. So we ended up checking into the hotel around 5-6pm on the 4th. We had to be at my family's house earlier so we just checked in and went to the room to drop off our luggage and head on the road again. We didn't get back to the room until around midnight and at that time I gave each of my children a bath and put them to sleep. The room was nice and spacious. The toilet and tub was a little crowded though in its own closet like room and the sink was outside of that. The beds were pretty comfortable for a hotel. Even with the bed being comfortable I had a hard time falling asleep so I kept looking at the alarm clock that was in the room to see the time. We woke up the next morning got dressed and headed on our way back home. This is where my zero stars come into effect. On Tuesday 8/7/18 I see a pending charge of $200 on my bank account. Then the next day 8/8/18 I see that that pending charge of $200 was indeed taken out of my account. I call the hotel thinking this is some sort of mix up and I am told that I will receive a phone call when the manager is in. About an hour later I receive a phone call from the general manager Jim and he tells me that charge is from missing items from the room. At this point I am extremely confused. I asked him what did he mean and he tells me that the alarm clock and phone were taken and missing. I told him that's absurd I would never take an alarm clock and phone and is he sure. He replies yes he is sure and he has 3 witnesses. I told him sir you need to check that room and look under the fixtures and behind them because I did not take anything from that room. He tells me he saw with his own eyes that the items aren't there and I'm being charged the 200 for them. I then ask is there a higher authority that I can speak to or a corporate number. He tells me the hotel is franchised and he is the highest authority there. He then says he can make whatever decisions he chooses for the hotel including refunds. So I ask him then why can't you help me solve this and he said because then t wouldn't be fair. It wouldn't be fair!?! So how is it fair to me to be charged $200 for items I did not take and don't have. I am absolutely appalled. I suggest for whoever is reading this to find a different hotel to stay at. If you must stay here make sure you take a video of the room upon arrival and right before you leave in case this happens to you. read more

This was by far the worst hotel. I had room 322 and it smelled so bad like smoke. I thought it had a fire in there. I asked to move and was given a suite which smelled better but still smelled like smoke. They need to knock the place down and start again. By the way, we left the hotel and did not stay. Manager was very understanding and we received our monies back. I guess they know they have problems. read more

Never again! My kids and I booked a king suite with double sofa bed. The entire hotel smells odd the elevator which hold 3 comfortably smelled like P. We got to our room after 15 minuets spent checking in even though I booked through hotels.com and paid in advance I was required to give a credit card for them to charge 100.00 to for incidentals?? Which would be refunded after my 3 night stay when they can verify we haven't stolen anything? We walked into a disgusting room that smelled fridge doesn't keep anything cold the tub and toilet are in a tiny closet area and the kids smack me with the door coming in the room as I'm washing my hands. The sofa bed is a joke there are no sheets and I'm afraid to ask for anything considering their book says they will charge me for missing towels blankets etc. and I want my 100.00 back. The kids and I had quite a giggle with the insane instructions in case of a fire it's not get yourself to safety it's call 911 explain exactly where you are and what's on fire then call the front desk and let them know try to put out the fire but if you cannot alert other's pull the fire alarm and make sure you bring your room key??? But the best explanation was the one I had to give my 12 year old as to why their were hand prints in a particular position on the head board of the bed. Makes you wanna jump right in that bed under the covers doesn't it? NOT I mean seriously run a vacuum and use a dust rag and for crying out loud if you're losing your hair wear a hair net there's nothing grosser than hair all over the pillow cases sheets floor towels sink and bath tub. Not to mention the gross yellow stained wash clothes thank goodness I was smart enough to bring my own and I booked this place for 3 nights I'm on night one what was I thinking read more

This was not the worst hotel I've stayed at, but I felt it was very overpriced in comparison of others that I've spent a night at. $124 a night in March, and this place is in the middle of nowhere. Not like it's in a huge tourist area or is high end hotel. I basically booked this hotel for the pool and hottub to get a little R & R. The pool was small and I was unable to even go for a swim because it was swarming with little children up until the pool closed. The noise was so loud and they were jumping and diving into the pool, even though signs were posted not to. I wasn't able to even lie on a chair and read a book, because I was soaked from the splashing. The clerks desk is across from the pool and nothing was said to the children or parents about the noise or mess they were making. The children (under age 3) were also in the hot tub and according to the signs posted, this is ok if they are with a parent. I've never stayed anywhere they allowed children under 12 years in a hot tub at all. The room was clean and decent, although very bare bones looking. The breakfast was nice and the breakfast area clean. I would not stay here again because of the price. read more

Stayed here for Spooky Nook Camp. Read reviews before booking and felt confident. I guess we are the unlucky ones. The shower had old dried shaving cream down the walls with pieces of hair in it. Found an old used washcloth in the bathroom with hair in it from a person's private area. There was a spilled food stain (pizza?) down the side of the nightstand and on carpet. Found long brown pieces of hair folded up in 3 towels. Reported all problems and was told by employee at desk that they did not have another room for us and that they were alone and could not clean for us so housekeeping would do it the next day. When we returned Saturday our bathroom had not been cleaned and the food stain was still there. My husband went to the front desk to complain in person and was told the same thing as the night before. The employee stated he would contact the General Manager. I had to clean the bathroom myself so my family could shower. At checkout we were given a $24 discount. I will never stay at a Comfort Inn again. read more