Staff are nice, will take care of the problem professionally, breakfast is really good fresh and…read moretasty stayed there for 2 days during volleyball season

If you're looking for a centrally located hotel in York Tru is a great option! The hotel rooms…read morearen't fancy but they have everything that you could possibly need on your visit. The room was clean and the heater in the room worked as required. The front desk workers were so nice as well. Breakfast had a great assortment of selections as well. Definitely check them out!

First off let me say staff sucks they charged me 318 extra for one balloon and said I broke policy…read more. Now I have to go through all this to get money back because they basically robbed me.

Absolutely surprised in how comfortable & pleasant this property actually is. I stayed here when…read moretraveling from New York City to Lancaster, PA for the weekend, and decided to stop here for two days. The property conveyed a first impression of being recently renovated within the last couple of years, while having a good amount of parking throughout. The property is located adjacent to a Mason Lodge and up a slight hill, of which I found these surroundings to be super quiet. No issues with the room-slept like a rock, even on the weekend! The furnishings seemed to be new. One thing that I was highly impressed with was of the coffee machine at the front desk, which was a great investment by the owners since it seems to deliver high quality coffee. Certainly an easy 45-minute drive back and forth to Lancaster prior to departing. Will certainly return!

Delightful experience in one of the most historic cities in the country. York was even before…read morePhiladelphia, where the Continental Congress met in 1777 to draft and approve the Articles of Confederation of the United States. And the Yorktowner is a few steps away from that place The hotel is a grand urban hotel that was recently renovated and meticulously restored to its former glory. The sumptuous lobby with its classical details, the beautiful dining room, the central bar and restaurant, evoke a time long past. The hotel is classic yet modern. All the safety features, updated digital elevators, modern and very comfortable furniture, all give the hotel an air of elegance. The rooms are quite comfortable and detailed with USB charging outlets, TVs with HDMI cables hanging from the wall, and clean and comfortable bathrooms. Service is quite good. Definitely recommend as an upscale place in a most historic location

I was there for a meeting and was not overly impressed, although the Yorketown Hotel probably did…read morehave its heyday years ago. There is a parking garage across the street, but otherwise good luck finding street parking in the center of York city. I wouldn't say that this is handicap accessible once you enter the front door. The place was clean and the staff seemed friendly enough and helpful. The breakfast which they served to our large group was pretty tasty. Im glad to have been there, but it is probably not a place where I'd choose to return, but perhaps I didn't explore sufficiently.

Very nice room, nice breakfast & Great staff. Have stayed…read moretwice and will again. Had a king room Very nice and big.

Check in easy. Friendly staff. Clean, appealing accommodations. Location good. Within walking…read moredistance to local restaurant

I had an all day meeting scheduled for tomorrow with an ice storm ( I'd prefer snow!) predicted to…read morebegin within the next several hours, so instead of driving for an hour on ice I decided to stay here and drive only 5 miles on a well-traveled interstate tomorrow morning. I had no reservation, but it was, afterall, a Wednesday evening in February. I was greeted courtesously and served immediately and have no complaints at all about the service. The room was spacious, clean, and outdated, but certainly served my needs. I ate in the lheor restaurant which is near to the lobby and just had some chili which was tasty, but not warm enough and not spectacular. The service there was was quite good, and there was live music too. No complaints! I'll stay here again if needed!

TERRIBLE. run away. No amenity's at all . they charge u for everything…read more no breakfast. you can't even get a bagel. this place sucks

Service was impeccable, room was clean and comfy, and staff were amazing!…read more Breakfast buffet was busy but perfectly pleasant. Will definitely return!

(This visit was made during the times of Covidious earlier this month. When things return to a look…read moreof normality - your experience likely will vary.) Quick and dirty one night stay earlier this month as it was right off the highway and at least on that point very convenient. Good: The bed here is very comfortable. I know the property is give or take 5 years old but the bed in our room felt very new and was honestly on par with any hotel that I have ever stayed at. Also good is that we didn't hear any noise from surrounding rooms or the area. Not Good: The whole keep the main entrance locked 24 hours a day unless you already have a key is moronic. The woman at the desk (more than likely the only person on property) was getting pulled in multiple directions from the phone ringing, check ins (like us) coming in and other people meandering down by the desk. It took a while for her to be able to open the door and there is no way that the phone you need to use to call the desk to get them to let you in is being cleaned with enough frequency so as not to be a germ spreading machine. In our brief time in the lobby (counting us) three different groups of people used the phone one right after another. It's simply not a smart idea. Random: The room was in decent shape and seemed clean (I mean you never really know and the whole Hilton Clean Stay thing is honestly just marketing shtick) although certain things stood out like the bathmat and one of towels being ripped/frayed and if someone were using the sofa bed there was no extra bedding in the room. We skipped on breakfast as we had other plans and I know from pre-pandemic Home 2 stays that it's nothing special (take Homewood Suites breakfast and dumb it way down) let alone whatever the current version is. If I were doing an extended stay I would buck up and stay at the nearby Homewood but for one night or a weekend stay this place is alright as the beds are good, it's close to the highway and there are some stores/restaurants close by. Good enough.

I stayed at Motel 6 East in York, PA for an extended period under difficult circumstances. I was in…read morethe process of relocating 570 miles away for a new job with just one week to pack up a two-bedroom house, two large dogs, and two cats. I chose this motel because it was one of the few that allowed pets and appeared to meet my needs. However, my experience was far from acceptable. Booking and Check-In: I reserved a room online and clearly mentioned that I had two large dogs and two cats. When I arrived at 2:30 AM after a long drive, I reiterated this information at the front desk. The staff confirmed everything was fine, took my payment, and handed over the key. So far, so good. Room Condition: Upon entering the room, I was horrified by the condition. It smelled strongly of cat urine and stale cigarette smoke. while I understood people with pets used smoking rooms the smell was overwhelming. The floor, door handles, and light switches were sticky to the touch. There were visible stains, possibly bodily fluids, splattered on the walls, light switches, and floor. The bedspread was riddled with cigarette burns, and to top it off, there were roaches. Lots of them. I had to spend the first three hours of my stay cleaning the room with supplies I bought myself because I couldn't sleep in such filth. I used the motel's towels for cleaning, which they later tried to charge me for, despite the unsanitary condition of the room being their responsibility. The sink didn't drain, the bathtub faucet dripped constantly, and only two of the six electrical outlets worked. The carpet near the door reeked of cat urine, so I even had to buy a carpet shampooer to try to make the room livable, since maintenance would only clean it on their schedule. Pet and Room Accommodations: I specifically requested a ground-floor room because one of my dogs has hip dysplasia and cannot manage stairs. They put me on the second floor instead, claiming they had an elevator. That elevator frequently malfunctioned, which was both frightening and unsafe. Additional Issues: The heating and air conditioning unit, as well as the windowsill, were covered in mildew. The ice bucket on the counter was stuck to some kind of sticky, unknown substance. The room's lights by the bed didn't work, and I chose to sleep in my own sleeping bag and use my own pillow because the bed was so dirty. Staff Treatment: To make matters worse, the staff tried to charge me an additional $40 for using their towels to clean their disgusting room. They claimed I had "destroyed" property by cleaning with their towels. They even went so far as to ask me to leave a week before my original reservation ended, claiming my use of the towels to clean what they didn't clean was unacceptable. Overall Impression: I stayed long term at a Motel 6 in Kentucky and this was, without a doubt, the worst lodging experience I have ever had. The room was not only dirty and in poor condition but also a health hazard due to the presence of roaches, mildew, and unsanitary surfaces. Several of the staff were unhelpful and unprofessional, and the property itself is in serious need of maintenance. If you are traveling with pets or need a clean and safe place to stay, I highly recommend looking elsewhere. Oh, and watch out for the hornets nests. They seem to be everywhere.

There rooms are full of roaches the spray they came and sprayed the room with wife's eyes made…read more They would not exchange dirty towels for clean ones unless it was Wednesday. The customer service is beyond crap never seen a worse in my life and I've stayed in some pretty bad ones to give me and my wife a room that didn't have roaches in it or money back never stay here

Should be a 2, but the room was clean, and I place a huge value on clean…read more Pool out of order Elevator out of order Room fridge was caked in ice, it froze $60 of sandwiches, there is no coming back from frozen lettuce - how hard is it to defrost? Leaky sink Place is outdated, worn and needs a facelift Dog poop on the dining room floor that a fellow traveler stepped in 20+% surcharge on highest posted book rate (that you know they never actually get) for volleyball tournament This is a $99 a night hotel, not a $170 a night hotel.

My family and I came up to PA for an overnight trip. We found this hotel on Google and thought that…read moreit looked up to date and modern so we booked it. Unfortunately I didn't look at the reviews before booking which I should have. We arrived and the night staff at the front desk wasn't the nicest and seemed like he had better things to do. After we got checked in, we went up to the room and my wife took off her shoes and noticed the floor was sticky. She thought it had just been cleaned so naturally could have felt sticky but was really just a little wet. Nope. Hours later it was still sticky. After staying in the room for a bit, it was time to get ready for bed and we went to arrange the room so our son who is 1.5 years old could be in his pack and play and be blocked so he can't see us (so he falls asleep without distractions). We went to move the couch and when we did, there were crumbs from who knows when underneath. Not just little crumbs, I am talking pepperonis, full French fries, chunks of bread, etc. immediately we called down to the front desk and they offered to move us to another room so we did. At 9:30pm. This was after blatantly asking 'are you wanting a discount or new room?' Once in the new room, we moved the couch again and noticed it hadn't been cleaned. We know this because we found the remote that had been replaced already. Also more crumbs. This room wasn't that bad though so we stayed. In the morning, our son was running around and the corner piece that protects the wall corner fell off randomly and crashed to the floor, luckily missing him. We tried putting it back on but it was useless. One last thing we noticed is the water is scorching hot. Don't let your kids at any age control the water temperature of the bath/shower/sink because it is hot enough to make a grown man cry. We won't be staying in this hotel any time in the future.

I ended up staying here again, and it was a much smoother experience than the previous stay. The…read moreroom was really nice, pool was open and large so it didn't feel crowded (although it's like on the second floor which isn't obvious with signage). There were towel and the hot tub was relaxing. Without the issues I had last time, it was a really enjoyable stay.

I'm going to summarize this review with three words…read more DON'T. STAY. HERE. I was in the process of documenting the pros and cons of this property, but I thought it was More important to just get right to the point. My first room was absolutely filthy. Dust everywhere, bits of food stuck to the nightstand. Inexplicable white liquid stains on the ottoman. Paper thin walls to the point where where you could hear the toilet flush next door as well as the scraping of hangers in the closet next door. The room had broken and worn furniture, appliance cords with visibly exposed wires. The linens on both beds were visibly soiled, and one of the box springs was visibly stained as well. This place has obviously seen better days. As if that weren't bad enough, I noticed what appeared to be mouse droppings on the floor of my first room. I immediately asked to be moved to another room and on the surface that room looked like it was much cleaner than the room I was first assigned to. However after pulling back the sheets and finding dead bugs on the mattress, it was time to go. There were two women working at the front desk during my brief stay: Kara and Nastacia. Kara was empathetic and genuinely seemed interested in helping resolve the situation. She offered to move me to another room and even accompanied me to do an initial inspection of the 2nd room to see if it met my needs. Her colleague Nastacia, however, appeared completely uninterested in assisting me in any way or otherwise helping me find a solution. When I first checked into the hotel, Kara was the person that I communicated my concerns to. However, when I returned to the front desk I noticed she was not there, so I began explaining the situation to Nastacia (since she was the only one behind the front desk) to see if she might be able to help. Before I could finish, Nastacia gestured for me to stop speaking so that she could go get her coworker. It wasn't the fact that she went to go get Kara that bothered me, it was the way she did it. Her demeanor made it clear that she wanted nothing to do with helping me. Additionally, throughout the entire experience she was so passive-aggressive. When Kara would try to suggest a potential solution (such as relocating me to another nearby Marriott property), Nastacia would mumble a critique about the decision, saying what she would have done differently. What I found particularly frustrating was that Nastacia never addressed me directly, even though both of them were standing behind the front desk. Instead, she spoke to Kara about me, and about the situation, as though I wasn't standing right in front of her. Rather than engaging with me as a guest, Nastacia chose to criticize the person who was actively trying to help me. It was incredibly frustrating, dismissive, unprofessional, and disrespectful. Ultimately, I asked Kara if the hotel could have my reservation changed to another Marriott property nearby. She informed me that that was not possible but she did a call nearby Marriott to confirm they had vacancy. I came back this morning to talk to the general manager (Samuel) but the manager on duty, Alba, was the only one available. She was very polite, very professional, and very empathetic. I appreciate the way that she addressed my concerns and I only wish she was on duty the prior evening. I think my experience might have been handled a little differently and with a little bit more empathy where she there. In short, this hotel is old, it's musty, it's filthy, it appears to have evidence of insects and vermin in the rooms and some of the staff seem not to care. I cannot state this strongly enough... DO NOT STAY AT THIS HOTEL.

My father and I stayed at this Best Western Location for a two night volleyball tournament. When we…read morearrived we had a good first impression as the lobby was very neat and well decorated. However, the second I stepped in the hallway of my floor the whole hallway was heavily perfumed. If you're sensitive to smells I would not recommend. The elevator also reeked of marijuana. The rooms overall were crappy but it is a okay overpriced stay.

Stayed one night in York, PA. As we entered there was a dolly to move our suitcases to the room…read morefrom the entry hallway. The ac worked well once we figured out there was a thermostat on the wall. The room was nice sized, the beds comfortable, the shower hot and the shampoo and conditioner nice smelling and made my hair full. The phone did not work. There was a gym which we did not have time to use it but was equipt. This hotel was close to route 30 but there was a bit of a tour to get out in order to get back onto route 30. It was in a very busy shopping area with losts of stores, gas stations and restaurants to choose. The breakfast had a good review, my opinion was that it was basic, cereals, muffins, waffles, eggs and meat, toast and bagels,sweet yogurt and coffee and juice. There was no alternative to dairy. Only fruit was orange and banana and sliced almonds. The attendants were very helpful. My main issues were that it was noisy at night for several hours, may have been someone setting AC ON constant from another room nearby. It sounded like a motor running for hours. And we could not get WIFI to work and notified front desk, who tried to help but not while we were there. Otherwise the room was dark with shades and the people in rooms nearby quiet. 4+