I dont really trust these elderly care services but after trying a place for family home care for…read moremy grandmother I was really happy hearing that my grandmother really loved their service and she felt safe and comfortable.

From the owner: Home care for anyone in the family. all the way from showers, feeding, appointments, cooking, light…read morehousekeeping, grooming, prescription pick ups, and much more.

If negative stars was an option, I'd give minus 5. My dad…read morewas here in January in what was supposed to be a short stay. Unfortunately, due to lack of precautions, he fell out bed and broke his hip and had to have surgery which had him back in this rehab and ended up being there for 2 months. Physical therapy was almost nonexistent for the last month and a half, so he stayed in bed most of the time. He was often left soiled and needing to be changed and wasn't helped out of bed. We had family visit him every day and had we not, I can't imagine how bad the care would have been. My dad is legally blind and needs help eating, or be served finger foods., I came for breakfast one morning and he was sitting alone, in bed with a tray in front of him that just had a cup of coffee dumped all over the meal. He was unable to eat one to help him eat. He developed 2 bedsores - one a stage 3 - because he was not moved frequently enough. Most of the staff was annoyed to be asked to help. The wound care nurse and one younger male CNA were great, everyone else was not. The office staff also said that insurance had denied claims and had us pay $3000, only to find out insurance never denied the claim and actually paid it. Over a month later I'm still waiting on refund. Terrible on almost all fronts!

My grandma came here and the night staff is the absolute worst to the point we had to call state…read more I'm a CNA myself and the staff here are beyond rude they refuse to help any of their residents it got to the point where me and my family had to take turns staying nights with my grandmother because the staff here treat them so badly. I would never recommend this place to anyone. The staff and management should be ashamed for how badly they treat these people to the point it's inhumane.

This place is horrible, their staff. It's so rude. They act like you're bothering them if you need…read moreany kind of assistance when you page them. They don't even come until hours later. They verbally abuse you. When you put in egrievance, they do nothing about it. They are unkind. They have bugs in their food that they serve you. This place is would give a negative star if I could. I guess since they are funded mostly by medicaid and medicare, the state doesn't regulate it.I guess. This place is disgusting along with the people working in it. The management doesn't care at all.

My father has been a resident for 6 weeks now, and from the top of the building (administrator) all…read morethe way down, everyone has been helpful, cheerful and always open for a conversation. As a retired physical therapist who has worked in many nursing homes, this one stands way above any other I have worked in or visited in the last 40 years. My dad has been happy with his care, the food, and the respect shown him on a daily basis. And we are thrilled with the staff's care and their ability to answer any questions quickly and professionally. Other nursing homes need to visit the Suites to learn how they should be providing care.

A week ago I gave a good review to this place. Well, I take it back. My friend did not get the care…read morethat she needed. She passed away Tuesday. Family members, be sure to check on your loved to insure that they are given the care that they need. This place is not good place for your love ones.

My family was torn as to where my mother should be placed for rehabilitation post hip fracture…read more She's a 73 yr old, little lady. We picked this center due to convenience. We were nothing but pleased with her stay at this center in so many ways. My mother felt safe and well taken care of. Her day and night nurses were so sweet and caring towards her and the aides were fantastic in helping her in so many ways. Peggy was her day nurse and Krishna was her aide. The night nurse (sorry I can't remember her name) and all the other nurses & aides were very attentive and soft and gentle with her. They kept us (my family) well informed with her progress and that really eased our worries. Rehabilitation services were awesome! They worked with my mom pretty extensively and was very motivating. They did an initial assessment that helped encourage my mom on specific goals and motivated her towards achieving those goals plus more. They worked with her twice a day - PT and OT. She was in the center for two weeks, towards the end of her stay, she was wheeling and walking (w/walker) to the PT room on her own! They really gave her the confidence to improve and recover that she really needed. My mom is a total introvert. The center provided many group activities. My mom was completely uninterested. I wish she would of tried. She stays alone a lot (with my father & family) and not really comfortable around people should doesn't know. We (the family) spent as much time with her as possible. The staff was so awesome in welcoming us even when my niece would play the guitar for her granny. It meant a ton for my mom to have her safety net of family around her during this time. The food was good - coffee delivered throughout the day. My Mother was very picky on what she was eating - she really doesn't have taste-buds (for many years); the staff would often ask her what she wanted to eat and bring that. I would often come visit during my lunch break and we share lunch. The food was good. The center was super clean; absolutely not issues. Visiting Physician, Care Managers, - all great. More than anything that staff was really great.. I want to thank you for making my mom feel safe and secure during this scary time for her. You all did a fantastic job helping her to recover. She is at home now and stronger than she was before her fracture. We believe this fall was a "eye-opener" to getting her physical health back on track. She attends outpatient physical therapy twice a week and is 100% off the wheelchair and about 80% off the walker. She uses the walker when she's out in public just for a sense of security. Because she had a stroke (about 7 yrs ago) her balance will never be a 100% but with the rehabilitation she is definitely stronger; so much stronger. This was all possible because of Bear Canyon. So thank you for your diligence and hard work and caring staff. She is doing this good because of your work with her. I am so appreciative in so many ways and so glad we chose your center. Huge appreciation.

There's NO communication about scheduled therapy, no intake review, no diet consideration for high…read morecalorie needs, forgotten to give meals so missed meals, case manager Kayla is rude! They are so big that patients get lost in the shuffle. Saw patient walk out the front door in his gown and walk up the road. APD brought another pt back that "escaped" the day before. Place is pathetic!

My uncle was there for 2 weeks and it was horrible! They took so long to go when he pushed the call…read morelight 30-45 minutes just to check on him. They sent him home a week early and never set up anything for him. I would not recommend them to anyone! The staff didn't do anything to help him. Beware don't take your loved ones there!!!! I gave them a 1 because I had to!

There are several things. Food is one of them. People who are here, need nutrition food that helps…read morethem heal from their illness. The food here is very very bad! always served cold. All starches and no protein no fresh vegetables. One time it was spoiled. Fruit is always from the can. Ask the residence, what they want to drink? Instead of always serving Kool-Aid! The staff shouldn't have to apologies about the bad food they delivered every day and every meal! The room is depressing looking. The furnishings are old and dark. They can make it more cheerful by hanging some pictures and make the room look more welcoming. The staff are nice. Some of them are more attentive than others.

They didn't take my mother to dialysis on her scheduled day and sent her to the hospital with no…read moreplan to get dialysis or get back to the facility. Such incompetence. I certainly don't recommend this place for anyone!! My mother went there to get physical therapy and after a week she never got any therapy, she just laid in bed, never bathe her and never cared if she ate or not! This place has very incompetent staff!

The sink is outside the bathroom so that is unsanitary. The staff doesn't care about diabetic diets…read moreor providing insulin to help mitigate the high blood sugar. The TVs have the same remote frequency so each patient changes their roommates' tv channel so that's annoying. You can just walk in and out of this place no one checks you in our out. No one cares. The patient could leave and they wouldn't even notice.

My wife was there she was not cared for she wasn't given a shower for 2 weeks staff wasn't very…read moreattentive to her needs I don't recommend this to anybody Thursday night she asked for shower and was told they give a cold one there water heater was broken. I went and brought home then that they other shower available they 2 more water heaters that were working they had a lot to say when I started asking questions then didn't even apologize I DON'T RECOMMEND THIS PLACE

I took my mother for a 4 night respite stay. When I arrived they were attentive and had a room…read moreready. I did feel like the staff was not very focused. A few of the employees sat out front smoking or snacking. The nurses said they would be taking my mother outside and into the lunch room. I called he daily and was disconnected more than once. In all when I picked her up she was not in her own clothing , had a rash, had diarrhea and was dehydrated.None of the snacks I left for her were given. They put her on a Barbiturate. I think half of the staff is using drugs. I feel for the nurses that are working there who are actually trying to do their job. Should be shutdown !

Before actually visiting the center I was a little nervous mostly from reading past reviews. After…read moremeeting the staff and visiting, I felt much more at ease. They have some of the friendliest staff, they're very committed to the care their patients and overall this has been a great experience for our family. I highly recommend Sandia Ridge for their family members.

Absolute wonderful place! Exceptional care! Positive atmosphere! The best rehab available to those…read morewho are looking for somewhere to go!

Absolute terrible people. They don't do anything. Do not bring your loved ones here. These are some…read moreof the dumbest people I've ever met. They don't return calls. They barely look in after the patients. If you need a shower forget about it. If you need meds forget about it. If you need care forget about it. Idk how this place stays open but somehow it is.