I dont really trust these elderly care services but after trying a place for family home care for…read moremy grandmother I was really happy hearing that my grandmother really loved their service and she felt safe and comfortable.

From the owner: Home care for anyone in the family. all the way from showers, feeding, appointments, cooking, light…read morehousekeeping, grooming, prescription pick ups, and much more.

If negative stars was an option, I'd give minus 5. My dad…read morewas here in January in what was supposed to be a short stay. Unfortunately, due to lack of precautions, he fell out bed and broke his hip and had to have surgery which had him back in this rehab and ended up being there for 2 months. Physical therapy was almost nonexistent for the last month and a half, so he stayed in bed most of the time. He was often left soiled and needing to be changed and wasn't helped out of bed. We had family visit him every day and had we not, I can't imagine how bad the care would have been. My dad is legally blind and needs help eating, or be served finger foods., I came for breakfast one morning and he was sitting alone, in bed with a tray in front of him that just had a cup of coffee dumped all over the meal. He was unable to eat one to help him eat. He developed 2 bedsores - one a stage 3 - because he was not moved frequently enough. Most of the staff was annoyed to be asked to help. The wound care nurse and one younger male CNA were great, everyone else was not. The office staff also said that insurance had denied claims and had us pay $3000, only to find out insurance never denied the claim and actually paid it. Over a month later I'm still waiting on refund. Terrible on almost all fronts!

My grandma came here and the night staff is the absolute worst to the point we had to call state…read more I'm a CNA myself and the staff here are beyond rude they refuse to help any of their residents it got to the point where me and my family had to take turns staying nights with my grandmother because the staff here treat them so badly. I would never recommend this place to anyone. The staff and management should be ashamed for how badly they treat these people to the point it's inhumane.

This place is horrible, their staff. It's so rude. They act like you're bothering them if you need…read moreany kind of assistance when you page them. They don't even come until hours later. They verbally abuse you. When you put in egrievance, they do nothing about it. They are unkind. They have bugs in their food that they serve you. This place is would give a negative star if I could. I guess since they are funded mostly by medicaid and medicare, the state doesn't regulate it.I guess. This place is disgusting along with the people working in it. The management doesn't care at all.

My father has been a resident for 6 weeks now, and from the top of the building (administrator) all…read morethe way down, everyone has been helpful, cheerful and always open for a conversation. As a retired physical therapist who has worked in many nursing homes, this one stands way above any other I have worked in or visited in the last 40 years. My dad has been happy with his care, the food, and the respect shown him on a daily basis. And we are thrilled with the staff's care and their ability to answer any questions quickly and professionally. Other nursing homes need to visit the Suites to learn how they should be providing care.

The staff are amazing, and they have amazing wound care. They are very knowledgeable and…read morecomfortable with the care they provide.

A week ago I gave a good review to this place. Well, I take it back. My friend did not get the care…read morethat she needed. She passed away Tuesday. Family members, be sure to check on your loved to insure that they are given the care that they need. This place is not good place for your love ones.

There's NO communication about scheduled therapy, no intake review, no diet consideration for high…read morecalorie needs, forgotten to give meals so missed meals, case manager Kayla is rude! They are so big that patients get lost in the shuffle. Saw patient walk out the front door in his gown and walk up the road. APD brought another pt back that "escaped" the day before. Place is pathetic!

Odelia Healthcare is the cleanest rehab i have ever visited . The housekeeping provides a very…read moreclean and friendly environment for patients. The Nursing staff is amazing .. they go above and beyond to provide excellent care for patients.. they really take the time to listen and understand the patients. The environment is warm and welcoming to everyone. The staff all work together as a team and its by far the best rehab facility.. the rehab therapist are so amazing and work hard with the patients to help them get strong and heal ! I love Odelia !!

I am so grateful for the staff and overall support at Fiesta. My dad is in recovery and rehab for 3…read moreweeks and having to learn to walk again from a very weak starting point. The rehab staff is excellent. All of the staff has been very helpful and accommodating. Food could be better but we have found we fill in for that as well. This is the best option we have found and far better than other facilities we toured. I recommend it for your loved ones.

There are several things. Food is one of them. People who are here, need nutrition food that helps…read morethem heal from their illness. The food here is very very bad! always served cold. All starches and no protein no fresh vegetables. One time it was spoiled. Fruit is always from the can. Ask the residence, what they want to drink? Instead of always serving Kool-Aid! The staff shouldn't have to apologies about the bad food they delivered every day and every meal! The room is depressing looking. The furnishings are old and dark. They can make it more cheerful by hanging some pictures and make the room look more welcoming. The staff are nice. Some of them are more attentive than others.

Be warned They are chronically understaffed. If you don't mind you loved one waiting 30 minutes…read morefor a response on their nurse call buttion this might be a place for you. The issue here is the call system was working, it showed the call at the nurses station, but there was no alarm after 10 minutes of being not answered. The facillties service level is it should be answered in 10 minutes. My relative was helped into the bathroom and forgotten for an hour in his wheel chair. He could not signal for help. The food looks like the cheapest food they could find. As a good point they made efforts to meet dietary requests, as they should. The staff was helpful when they were available. My guess is the money is being siphoned off into director salaries and not being used for everyday staffing. The excuse was they were short staffed that day. If it only happend once I wouldn't be warning other folks this this review. Something happend every day. We are looking for other facilities.

Disappointing lack of communication. Husband has dementia and was a patient here from 6/23/26 thru…read more7/8/26. Medicare coverage ended on 7/4 Because we needed to find a Memory Care Facility for him, we paid the estimate given of $1424 for the additional 4 days. We have now received an additional billing of $1245.92 for therapies done on those 4 days We were never given an estimate for this amount. We only expected the room and board for those 4 days till we had a place for him to go. In general husband's care was marred by a general lack of communication. Never met or conversed with a physician. Husband was itchy and had a rash on the weekend, without seeing him in person (that I know of) an antiviral was prescribed on the chance he had shingles. When I asked days later, I was told he did not have shingles. I had difficulty getting information even re: his showers. There was a team meeting re: husband's care ... Notice was given to husband who put it in a drawer and never gave it to me DEMENTIA... In general I had difficulty reaching administrative or medical personnel....frequently not on site. This facility needs an active Patient advocate.

I took my mother for a 4 night respite stay. When I arrived they were attentive and had a room…read moreready. I did feel like the staff was not very focused. A few of the employees sat out front smoking or snacking. The nurses said they would be taking my mother outside and into the lunch room. I called he daily and was disconnected more than once. In all when I picked her up she was not in her own clothing , had a rash, had diarrhea and was dehydrated.None of the snacks I left for her were given. They put her on a Barbiturate. I think half of the staff is using drugs. I feel for the nurses that are working there who are actually trying to do their job. Should be shutdown !

Before actually visiting the center I was a little nervous mostly from reading past reviews. After…read moremeeting the staff and visiting, I felt much more at ease. They have some of the friendliest staff, they're very committed to the care their patients and overall this has been a great experience for our family. I highly recommend Sandia Ridge for their family members.

Absolute terrible people. They don't do anything. Do not bring your loved ones here. These are some…read moreof the dumbest people I've ever met. They don't return calls. They barely look in after the patients. If you need a shower forget about it. If you need meds forget about it. If you need care forget about it. Idk how this place stays open but somehow it is.

It is a shame you cannot give negative stars. My husband was admitted to this Genesis facility…read moreafter suffering from a stroke. At the same time my mother was in hospice for metastatic breast cancer. I had to divide my time between both facilities. Half the time there was no one at the front desk to allow me entrance to the facility. We would have to wait for someone to notice us standing at the door. On one occasion I was there early enough to actually see the "physical therapist " in his room. She placed a weight in his right hand and told him to lift it. He was paralyzed on the right side so she just removed the weight and said ok for today. The next day I was told that he had fallen out of bed during the night and found the next morning. The head nurse told me that they placed a mat next to the bed in case he fell out again. There were no rails on his bed and they could not explain why rails were not supplied. After I filed a second complaint about the lack of care I received a call about 5:00 am to be told he was being transferred to a hospital because he was unresponsive. They could not tell me which hospital he was being taken to. After multiple phone calls I located him at Lovelace downtown. When I arrived he was receiving CPR. He passed away at 9:11 am after several attempts at resuscitation. I was told that he was heavily sedated that might have been a contributing factor. I was not given an option of nursing homes when he was released from his initial hospitalization, but Genesis' reputation is terrible. Please don't allow your loved one face such irresponsible treatment.