I wish I could give 0 stars. DO NOT TAKE YOUR LOVED ONES TO…read moreTHIS PLACE. It seems like the people that work here are fed up with their jobs and just want the residents to rot in their beds. My mom had to stay in this hell hole for a month, which was gravely short staffed and over worked. Violeta a female tech, made fun of my mom in front of her face for not being able to walk. My mom suffers from a neurological disease that causes her to basically become paralyzed. Because she was unable to walk, Violeta made fun of her for that, calling her dramatic. My mom was often left soaked in diapers for hours which gave her a uti which they tested her for and two weeks later her results came back "negative" but then they realized it was "positive". She ended up getting a bed sore that my mom's friend had to point out and Manzanos response was that they won't do anything about it until it's a stage 3 bed sore. This place is a money hungry hell hole that lies to their residents. They quoted my mom $250 for a transport and once the transport was done they said it was $450. I would highly recommend all the people with their negative reviews to report this place to Ombudsman 18664512901. There have been a few CNAS at this place who were compassionate and amazing. Those nurses are Anastasia, Destiny, Shana & Mabel. Kitchen staff and food was great.

My aunt has been in the rehab facility for the last week. They have taken very good care of her and…read moreare very kind and attentitve to her needs. This has been an extremely peaceful hospital experience. There is also a pleasant flower garden that she has really enjoyed. Would highly recommend this facility.

First a big thank you to Lovelace case management for getting me in here. I am 66 AND worked in…read morehealthcare admin last position as a division CFO for a company called Continental Rehab Systems which merged with Healthsouth. I am probably one of the most sympathetic people to the difficulties of the industry. After a broken femur in my hip I was transferred from Lovelace to Advanced. First note was started by Physical Therapists. And is a beautiful facility which is saying a lot because in my last job we opened 3 new facilities in different western states. So I have seen new facilities and have also seen SNF's aka skilled nursing facilities. There is a reason Ron Bell the "attorney" always talks about them The staff is really good specially the therapists, OT's and PT's. Kind knowledgeable and they listen. The nursing staff is mostly good and especially the day nurses. As with ANY hospital the doc may have one opinion, the nurses another, the therapists another and the PA's and NP's another. This is called healthcare and it is just getting worse with all the government issues. I pray they are not too adversely affected by the inevitable government cuts. Also you HAVE to advocate for yourself and your loved ones if it is them who are here. Believe it or not docs and clinical staff are human. And unless YOU (like me) are the patient you truly have no idea what the patient is feeling and going through. I have been very verbal about my concerns and there have been issues but the staff listened. Did they always agree, no. Were we able to come to mutually acceptable conclusions, pretty much every situation. If you sit back and bitch quietly it only affects your mental health. And note I have a mother in law who does this at the facility she is at in CA. If you don't like the current healthcare situation (don't even get me started on Optum) read, talk to your NM reps, read about what is going on with the government and best go into the industry. Albuquerque is woefully understaffed. At every facility. Compared to when I was in healthcare the demands and hours are much crazier. So unless you speak up don't complain. I am still at facility and am very happy to be here. Will update post discharge.

My grandmother was recovering from broken ribs and needed assistance getting out of bed to…read morebathroom. They left her for 2 hours on two separate occasions. She made a mess of her self. Also they didn't give her pain medications for 8 hours when she needed it. I worked here as an LPN 12 years ago. I wouldn't recommend. I was very disappointed when I worked there at their patient safety standards. And now I'm even more so. The facility looks very nice and home-y. But I remember the med carts always missing the medications some patients needed. And techs I worked with were not great at that time. Patients had a lot of neglect. They need more techs or nurses there. Too cheap to hire more? As an RN of 14 years with an advanced practice degree I am extremely extremely dissatisfied with the company's inability to prioritize patient safety.

Dr. Dickie is a pill pusher. My brother is there recovering from a TBI, after being there for 30…read moredays he has become depressed due to minimal socialization. The doctor was pushing anti-depressants when he knows our end goal is to have him off medication. My mom is the power of attorney and told the doctor absolutely not to the medication he was pushing on my brother. After my mom left, he went back into the room to convince my brother to get on a low dose. Disgusting!! All they want is money by putting you on medication that creates more side effects for more money. I will definitely be reporting this doctor and do not reccommend this place. After 30 days of being there my brother has had very little improvements.

Amazing care with amazing physical therapy. The staff is amazing all around. This for sure is the…read morebest Rehabilitation center in Albuquerque. Insurance can be tricky and if you have to pay out of pocket it is expensive but the care for your family member is unbeatable. They have a whole top floor just for physical therapy. I highly recommend this center.

Mary Martinez, Franchise Owner was excellent at providing us with programs that can help us. She…read morecalled around to find the appropriate agency. Five Stars.

Talked with their social worker Cindy Brown. She said not enough staffers for now and that their…read morestaff retention has been low for a while since the COVID thing started. Couldn't provide me with a driver for my transportation needs. I was disappointed so I guess this means another agency I will be hiring.

They are the most caring people that helped my friend and I take care of his Mom recently until she…read morepassed away peacefully at home. They made us feel at ease and showed us deep kindness during a hard time. We are forever grateful.

Lisa, the nurse who guided us through our aunt's entire hospice journey was absolutely brilliant…read more Her experience and calm demeanor helped us provide the BEST care for Jessie. She was quick to respond, and extremely knowledgeable. We could not have had better care. Bosque Trails is committed to excellent communication, care for all of the family, and respect for every aspect of my aunt's end of life. Ayesha, the nurse who helped Jessie with her hygiene, was also amazing. The care and time she took to clean and help Jessie was such a relief for us and Jessie smiled and enjoyed Ayesha more than any other care taker we have had. Such a comfort to have such a loving and caring staff. We appreciate all that she and others have done for us. Thank you.

I was there for 2 weeks last fall, and found my stay very beneficial with physical, mental, and…read morehospitality. Room was spacious and they kept the bathroom and my room extremely clean, the bathroom was like a high end hotel. Would recommend this facility to anyone I know. Physical therapy helped me to begin to walk again and be independent enough to go home and care for myself and pets.

I would not recommend this facility at all dirty very rude I can't imagine a senior citizen or…read moresomebody getting rehab that doesn't have their ability to really speak up for be happy here. I would not put my loved one in this facility or myself.

I took my mother for a 4 night respite stay. When I arrived they were attentive and had a room…read moreready. I did feel like the staff was not very focused. A few of the employees sat out front smoking or snacking. The nurses said they would be taking my mother outside and into the lunch room. I called he daily and was disconnected more than once. In all when I picked her up she was not in her own clothing , had a rash, had diarrhea and was dehydrated.None of the snacks I left for her were given. They put her on a Barbiturate. I think half of the staff is using drugs. I feel for the nurses that are working there who are actually trying to do their job. Should be shutdown !

Before actually visiting the center I was a little nervous mostly from reading past reviews. After…read moremeeting the staff and visiting, I felt much more at ease. They have some of the friendliest staff, they're very committed to the care their patients and overall this has been a great experience for our family. I highly recommend Sandia Ridge for their family members.

The sink is outside the bathroom so that is unsanitary. The staff doesn't care about diabetic diets…read moreor providing insulin to help mitigate the high blood sugar. The TVs have the same remote frequency so each patient changes their roommates' tv channel so that's annoying. You can just walk in and out of this place no one checks you in our out. No one cares. The patient could leave and they wouldn't even notice.

My wife was there she was not cared for she wasn't given a shower for 2 weeks staff wasn't very…read moreattentive to her needs I don't recommend this to anybody Thursday night she asked for shower and was told they give a cold one there water heater was broken. I went and brought home then that they other shower available they 2 more water heaters that were working they had a lot to say when I started asking questions then didn't even apologize I DON'T RECOMMEND THIS PLACE